I just want to say this company really understands customer service…read more No matter how simple a question I might have about being a propane consumer there is always someone who takes the time to answer. They don't talk down to you, and always leave me knowing I am using the correct company. Thank you to everyone who works at CPP.

Connecticut Propane mistakenly filled my owned tank without my knowledge, permission or…read morecontract/paperwork of any kind. To make matters worse, they sent a "messenger" with NO identification to my door who demanded my phone number. Matter was turned into CT Consumer Protection Agency.

Poor and incomplete service of our boiler put our home and lives at risk. When we called to explain…read morethat our home was billowing smoke indoors we got the response that 'it was really bad,we did our best, who serviced you last?' They serviced it last! Then we were told he could not come back out that night and to keep running our boiler to 'burn off the soot' which led to dangerous levels of smoke in our home. Called again and received no return call. Hired someone else to come out and he was shocked. They NEVER cleaned inside our boiler and by the looks of the buildup didn't properly clean it the previous time either. The photo was taken when the new HVAC tech came to clean.

I called Casos for burst pipes in my house and believe me it was an emergency everything was…read moresoaking wet anyway somebody came to my house to look at it and said they couldn't start it today I need to get parts I will call u Monday ok Monday came no call so Tuesday I called the Emergency number no answer but they called back so that person said I will call u Monday or Tuesday now this is an emergency anyway again no call EVER but that day I talked to him he said I had to replace ALL my baseboards everyone of them but it didn't matter I got no call back nothing ever that was so very very wrong to do that to anybody in an emergency situation so people do not call this company ever they don't give a crap about anything Casos is the name don't say u will fix things and don't period Bob Macintosh fixed everything wonderfully and a great great price and in a quick fashion Thanks a lot

We set out to do the dishes last night and had no water. At first we thought it might be the touch…read morefaucet in the kitchen, but, there was no water in any of the faucets. I called Maus this morning and they had their team out right after lunch. The well pump had failed (not surprising as it was original to the house when it was built in 1980). 3 1/2 hours later we had a new well pump and cap for our well. And our water is back on!! Prompt and great service. Detailed explanations as to what was happening. Thank you, Brandon and Lucas, for all your great service and professionalism.

Maus has been WONDERFUL for all our plumbing. While taking care of my grandma's property (sept…read more2020), the water heater went out. Called a couple other local companies but no one was as accommodating as Maus. they Did an amazing job, and I found out later they were my grandmas number one pick for plumbing! Should have asked her to begin with, hah!

Excellent work with no questions or delays. The owner was very available at all times and acted…read morepromptly to fix the air conditioning unit. To my surprise the unit could not be fixed but he immediately ordered the unit and it was installed the same day. No more issues. I highly recommend Designed Air Systems to solve your problems with heating or cooling.

The 4th place I called no one would come for my furnace not running because I wasn't an existing…read morecustomer. They were here within an hour and had it fixed and I didn't feel like I got price gouged.

The best thing about Nutmeg is their promptness in returning calls and their willingness to explain…read moreeverything. I needed and new boiler and Chris took the time to explain in detail - and in terms I could understand- which would be the best boiler for me. Our boiler replacement was a rush job that Nutmeg carried out quickly and professionally.

Honest, Knowledgeable and explains what's going on as they work. Didn't mind me standing there…read morewatching and asking questions. Thanks again.

Aneudy was a professional who addressed my water heater flute issue swiftly and in a professional…read moremanner--late night phone calls, descriptive scope of work, and provided all the documentation that was asked for. Will be working with him again in the future if any HVAC issue arises. Thank you!

Simply delighted with my entire experience, from the estimate process, to selection of equipment…read moreand including the installation, simply delighted. The sales process was professional, informative and responsive to my numerous inquiries making the selection and decision process incredibly stress free. Installation was a breeze as well. The crew arrived on time each day and were very respectful of my home, informed me along the way as to what to expect and what would be next all through the process. This is the third installation when I have used Nero, two split units and most recently a home HVAC system replacement. Delighted!

I called Nero to bid on my new ductless mini-split heat pump after having called on them a couple…read moreof times in past years to service my gas heating/hot water system. It was an easy, straightforward experience overall from Chris in sales, who explained my options and arranged a relatively quick turn-around for the install. Brandon and Aaron, the installation team, were top-notch in all respects. Our older home gave them good opportunities for demonstrating their skill, creativity, adaptability, and determination, all of which they showed in good measure. I can say that the sales people and technicians I dealt with have all been very respectful and considerate of the homeowner. I went with Nero in spite of a slightly higher bottom line, and am very happy with the results.