I love the way they make their subs here. But unfortunately the only time we had problems was on my birthday. I asked for a different kind of sub than I normally get hoping to change it up a bit. I never get condiments on my subs, so I asked for no Mayo or mayonnaise like I always do. When I got it I noticed that there was mustard. I wasn't upset or anything, but I figured I would go up there and get what I ordered. So I walked up to the cashier and told them my problem politely. Now, every single place I've eaten at if I tell them they made a mistake, they almost always take it back and remake it. But they asked for the receipt and brought out the whole team to see what was up. We didn't get our receipt with our order, the dude in charge of us crumpled it up without asking if we needed it. So they had to go back and look at the orders made. TLDR: The one day I got something different everything went wrong. If you make a paying customers order wrong, don't try and resist remaking their order if it's not what they asked for. read more

First time ever eating at firehouse subs. The workers here are very friendly and the place is very clean. We really enjoyed the sandwiches -they were very tasty. Lots of flavor. If I have to say anything about it that's negative it would be that they seem to be a little overpriced for a sub. We definitely will make another trip back. read more

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First time here- Terrible subs. Who puts mustard on a Italian sub!? I didn't know that that's what they put on it. It completely ruined it. Also- I even asked for the Italian dressing on the side (so my bread wasn't soaked and soggy by the time I got home) and whatya know- bread completely soggy and inedible. With the combo of them two, I wasted $12. Will be returning for a refund. read more

Firehouse Subs - Soggy inedible bread. Plus the mustard they put on it ruined my Italian sub. Would NOT recommend this place at all. - Fast Food Near Me - Vancouver, Washington

Our first trip to firehouse subs was pretty cool. Ordered a book and ladder and chicken and dumplings soup. I took off a star for the taste of the soup being off(-2 stars), however, the awesomeness of the sub made up for it(+6)! I loved the backstory of the company and their goals overall! They have cool photos and decor, the location was clean and tidy. Even the condiments/soda station looked good! We will definitely be visiting again. read more

Best subs around. I love the Turkey bacon ranch, it has always been my favorite and is amazing every time. I also love sweet and spicy meatball sub. Give Firehouse a try. read more

Firehouse Subs - Fast Food Near Me - Vancouver, Washington

My first trip to Firehouse Subs was in Alabama. I was excited to see one pop up here! I ordered the chicken salad and grabbed what I thought was a white chocolate chip cookie. Come to find out it was lemon, but it was tasty, so nothing negative here. The sandwich was very good and had plenty of chicken salad on it. Very pleased! read more

Just ordered food here. Friend ordered soup on my tab, did not receive soup. We just called them after we drove 30 minutes before they realized. Their response: "Drive back. Bring receipt, and get your soup." Embarrassing. This place should be ashamed of their lack of customer service. Never eating here again. Lost a group of customers tonight. We all agreed to take our business elsewhere. Pathetic establishment. -------------------- Response to the post from management: I will not be giving you guys another chance. The ball is in your court to make things right (Which I am still waiting for). A generic reply with no solution speaks volumes. Pitiful. read more

It's great to have another sandwich option nearby. For a chain spot they make a good sandwich. I've been here a coupe of times and the staff is friendly. The owner is has been walking the floor greeting customers and asking questions. You can tell the staff is a little green, but everyone has been helpful. They have a nice big open floor plan and a couple of TVs playing sports. It was a real treat to grab a sandwich and catch the last few minutes of the Blazer game. As a DirectTV guy I get screwed out of watching most of the Blazer games at home (thanks Comcast and DirectTV)....sorry i digressed. The engineer is a good starting point. read more

Firehouse Subs - Fast Food Near Me - Vancouver, Washington

First time ever visiting today, both the bf and I got a medium sized sub and they were absolutely SCRUMPTIOUS! We paid about $7.50 for each and you were able to pick any free veggie add ons (which we didn't realize until after ordering!! oops!), so you can pile it high with your veggies of choice! You get to pick white or wheat bread, we tried both and honestly you can't go wrong either way- both of them are soft and delish. The staff was very friendly and helped us get a coupon since it was our first visit! They also brought us our food and we got to sit out in the beautiful weather enjoying our delicious subs! read more

Firehouse Subs - Chicken bacon ranch on white bread - Fast Food Near Me - Vancouver, Washington

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I'm going with a very generous one star. First - employees were very nice and efficient - no issues there at all. I bought a small roast beef sandwich for $5.19 - I wasn't terribly hungry so I thought I'd buy a small one. Big mistake!!!!! Huge mistake!!!!! It was the tiniest thinnest microscopic two pieces of roast beef with a 1/4 shard of cheese. I have to say both Arby's and subway give you tons more meat and cheese for the price. Buyer beware! If I had ordered the 7 or $10 sandwich would I have gotten any better value? Alas - it's something I'll never find out (I'd put a photo but you might not be able to see it). read more

Favorite sub chain hands down and it's for a good cause so can't beat that! Stellar Mac and cheese as well!

Both sandwiches were wrong. The wrong type of bread was used. There was no cheese on either sandwich. Instructions of toppings were not followed. I told my husband to not waste his time driving all the way back to have the sandwiches fixed. This is the 5th time I have experienced problems with accuracy of our order. I never want to eat at your establishment because the order is never correct no matter the method of ordering. Very disappointed that we wasted money with you company again. Your employees clearly do not follow instructions nor do they read the order. I have no intention of visiting your establishment again. UPDATE and response: I did contact management. They stated that is was a "miscommunication." I fail to see how this is a miscommunication when the receipt was correct. This is a clear failure to follow instructions and read. Perhaps hiring humans that can read and follow directions would help improve customer experiences. read more

Some of the best mass market sandwiches around. Truthfully, if there were more of these about, Quiznos and the like would have a run for their money. I would normally not be quite so effusive about a franchise sandwich shop, but they are are really that good. The variety is really quite something. They aren't going for the standard fare in the standard way you would expect it from Subway, but they will do the same meat combination with a higher quality of everything. The location is clean and well maintained. Parking can be a total nightmare, though, since it shares a space with several high traffic businesses. As far as decor, the firefighter theme is there (per their advertising, they were founded by firefighters), but not too over the top. Service is always quick to assist and ready to help. Give the New York steamer or the Hook and Ladder a try. Make sure to have them load it up the way it is intended and you will not be disappointed. Oh, and Firehouse sauce. Just do yourself a favor a buy a bottle to take home. You will be looking for excuses to use it on a burger or anything else you can think of. read more

I ordered my sandwich and waited 20 minutes and they couldn't get the it's not for my sandwich. I asked the store manager to come out and there was no manager that was a store to eat I asked the lady for a refund and she said that she was going to go check on my sandwich. She gave me a refund no apology nothing there were seven employees working in the store for customers and they still could not optimize their service. read more

I love firehouse subs have eaten there many times. This was My first time at this location. Not friendly at all. Almost rude at the counter. 2 guys making subs. Took waaaay too long. Terrible attitudes. I don't think I saw one smile while I was there. Straight up: Fire the lady behind the counter and the older dark haired guy w a beard. They are setting a terrible tone. Also There were two younger guys guys, one slicing meat in the back and one making subs; Both were working hard. read more

Sorry ass millennials got our order wrong and I think they feel like they're entitled since they were born they think it's the checkered flag for them they got my order wrong they charged us way too much for someone else's order they owe me six dollars since I got the hook and ladder wrong God help us if they decide to join the military coming from an army veteran we're in big read more

This place consistely takes 15+ mins to make a small sandwich. They said 10 mins at first. That's fine. 10 mins later they said it'd be 5 more minutes. Okay... 15 mins later I just ask for my money back. They dont give me my money back and hand me my cold sandwich that has been sitting behind their toaster for who knows how long... didn't even offer a receipt. read more

Amazing meatball subs. Love the different flavors of hot sauces. Probably my new favorite sandwich shop now!

I found this deli after getting my car serviced down the street. Maybe I chose it because I am a retired firefighter. But I was wanting a good Hot Pastrami sandwich so gave them a try. I was quite impressed with the flavor and the bun. I have been back 3-4 times and have not been disappointed. I don't understand all of the negative reviews. Nothing like any if them have happened to me. Maybe the negative reviews reflect the customer and not the restaurant. I'm writing this as I'm in the waiting room for my car and plan on going to get my usual sandwich in about an hour. read more

My husband asked for the firehouse pub steak and they gave it to him cold, they went to heat it up and only the bread was warm. The girl at the counter said "if you want we can warm it up" like she was doing is a favor , customer service should be a priority and is not read more

So when I first experience this Firehouse subs we had a lot of problems: long wait, incorrect order, and horrible customer service. I made sure to contact the manager, Becky, about this and she instantly apologized and tried to explain the reasoning. She then sent me 4 free coupons to try again and receive better service. I went again and my only problem was I ordered a drink and was charged but the machine was down so I had to take a bottle of coke. This last time I went during a lunch rush and I received the correct order, got a drink and the machine was up and running, and received awesome customer service (was asked how the food was twice while eating). Each time I went though the food was amazing. Really the best tasting sub place I have found around here. I would definitely recommend that they play some music in the place to liven it up a bit. read more

4 - if you get it to go 3 - if you sit in that fiery asshole The decor makes no sense, table tops are pure ridiculousness, staff can't tell their head from their ass, shit takes forever to make but they make a pretty decent sub all the way around - it's dece. read more

I don't normally go to this location. Employees were friendly when I got there I ordered at steak and cheese sub with mayonnaise peppers onions all the Fixin's. I know how incompetent places are so I should've checked before I left to see if my order was right that was my mistake. I get home which is about 15 minute drive open my box and all that's in there is the bread of the steak and a little bit of mayonnaise. No cheese no onions no peppers no mustard. I was very upset now because I have to drive 15 minutes back to the store and then another 15 minutes back to my house just to get my food correct. Once I get to the store the manager takes my box because he needs to make sure I was telling the truth which I understand. But a half ass I'm sorry from the manager and not even my food for free for all the trouble I went through was ridiculous! I don't even want to give them one star. read more

Good customer service. Although people have stated the service was slow, I personally have not had an issue. It does take time for them to steam your sub and put it together...it's not premade. Good subs...huge portions. Slight price than most other sub places however worth the price. I have gotten the hook and ladder as well as the Sriracha beef. Both were yummy. read more

My boyfriend and I love firehouse subs and usually always have a friendly pleasant experience. Unfortunately today was not one of those days!... our cashier "becky" seemed to be having a very bad day. She came of rude and snappy! If it were not for her being our cashier I would happily say the visit would have been no problem but her bad mood and rude customer service completely took that away! I hope your day gets better Becky because your attitude unfortunately brought ours down! read more

Stopped by for a late dinner with husband and son. The staff was super friendly as soon as we walked in. Food was delicious and served in great time. Very clean reatuarant. Will definitely stop by again when we come through next time. read more

I just tried Firehouse Subs for the first time. The spicy Cajun chicken sub was delicious. Definitely will eat there again. I came in right before lunch time so my sub was made in about 5 minutes. read more

Overall a good sandwich. Definitely beats subway, on par with Jimmy Johns, but there are better sandwiches out there. Service was friendly, a bit slow, but that just kind of goes with sandwich making. It was my feat time at a Firehouse subs, and I would go back. Everybody working there was very friendly. read more

Really good. High quality food wish they had more locations but worth the drive. Place is clean and employees are friendly. read more

Got two sandwich's here, since the day I visited this one, was on Fathers Day and they had a special where you got a free medium sub, so thought try something different, I forget what it had, on it, but wasnt to impressed, the ham wasnt that good IMO, but the Steak and Cheese one I had was very good as usual. The employees at this location, I wasn't impressed with, we tried to get them to mark the subs, as we had 3 of them, but they only put two number stickers on the sub, and no other markings on it-- so what the hell? How the hell do we know what the numbers are when its not on the receipt? I have to agree with Fobby on his employee comments, but the decor I disagree with, that one should be a easy one to know why they have the decor they do, The owners are (or were) firemen, and thus the decor is firemen stuff. While not a Coke drinker, I do like the freestyle machine they have here. The location is very good as well, as its right by the mall. They just need to train their employees better at this location read more

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First time I'd seen a Firehouse Subs was on a recent trip to Vancouver, Washington. Everything looked great on the menu but settled on the Smokehouse Beef and Cheddar Brisket - extremely tasty! Served hot and fresh! Employees were fun and attentive (restaurant was not busy at the time of our visit). Clean tables - great experience. Will definitely be on the lookout for a Firehouse Subs in our area and will visit again when the opportunity arises. read more

Subs are good but really unfriendly staff, pretty rude actually. And considering there are 5 people making subs, it shouldn't take 15 minutes to make a small sub. I know it's a PNW thing to work as slowly as possible, but surely there is a corporate standard that is nationwide! read more

We went to Firehouse Subs last night for dinner. It was our first time ever going there. I just have to say excellent customer service which was so nice and refreshing. You don't get that very often these days. And there sandwiches are too die for. They are the greatest. We were very pleased and definently will be going back soon. read more

Since we don't have one of these in my town we've been dying to try Firehouse Subs when we visited the area. The trip was much, much more than worth it! We never knew subs could taste like this! I had the Brisket and Cheese, my wife had the Italian, and we split a Firehouse Club. By far the Club was the best sandwich on the menu. The staff was very friendly and the service was prompt. Now that we have tasted Firehouse Subs nothing local to us will be the same. Can't wait to go back and try them again! Update: they just opened a location near home so now I don't have to drive across the state to enjoy the goodness read more

The customer service at this location was awful. We walked in and there were zero customers, but no one said hello. We asked for some time to review the menu since we had never been here and got no response. Upon ordering the girl spoke so fast with no smile that we could barely understand her. I asked for the managers name 3 times in regards to employment questions and she refused to give it to me. When we left there were 4 people behind the counter that watched us leave and didn't say thank you or goodbye. More reasons to stick to subway, won't be going back. read more

The Bomb! Soooo good. I had the Turkey bacon ranch Sandwich and Mac cheese (Wish I took a picture) I devoured it while I was on my way to work and didn't save any for lunch later. That's how good it was. Oh, I'm going back today once my boyfriend gets off of work so he can try it out and also because I'm craving for more hehe read more

I love Firehouse subs! My husband and I eat there frequently, and have not been to Subway since we discovered it! I stopped at the mall location today for my favorite sandwich, which was amazing, as usual, and visited the ladies room to wash my hands, and could not believe what I saw! The sink was dirty, the toilet had red mold around the waterline, which does not grow overnight, and the floor was trashed! There were several employees milling about, and I was the only customer in there. This was about 3:30 on 10/20. Very surprised, it has always been clean in the past. nkstolmeier@gmail.com read more

I absolutely love this place. This is the second time I have been here, and man the food does not disappoint! The first time I went I had the Italian, and man was it good. This time I had the New York Steamer, and again it was great! The sandwiches take some time to come out, as they make them to order, but it is so worth the wait! The only reason this place doesn't get five stars is the friendliness of the workers. The first time I went the girl at the register didn't smile at all. This time, one of the girls making sandwiches said hi to me as I walked by. It was pretty nice, as the rest of her co-workers were busy chatting with each other. Everyone that works here looks like they are in college or high school, so I get it- they are still learning the finer points of service. Despite that, I will keep coming back, because the food is just that good!!! read more

So far the best sandwich store! The Engineer is my favorite. Mild yet tatsty, all veggies inside the sandwich chopped well to bite. read more

food=normal fast food. cashiers attitude sucked. lowly staff was very pleasant. the place seemed clean. no seat covers in lady's room. table is in your face, over done, ugly. read more