So gross worst sub ever I hate warm mayo and the taste of cheap meat worse then subway !

My family and I stopped to get sandwiches while driving back to Seattle from Portland and chose Firehouse Subs. My wife can be quite picky, so Subway is never an option, but the quality of the ingredients were second to none. The staff was super friendly and our overall experience was excellent. We will stop by on our next time through and look for a Firehouse Subs closer to where we live. read more

What a horrible rude staff at this place.I will never go back. A friend met me there for lunch we had an hour and she had to be back to work. We picked a table outside. She went in to order and I held the table. When I went in I told the cashier I was eating outside. I stood inside waiting for the order ....for almost 10 mins! Slow slow slow!5 people who are taking their own sweet time! I got mad and went outside to visit w my friend only to have the employee come out and chew me out for making it harder on her because she had to bring my salad to me! Then we watched another employee yell at the people at the other table as well! Ridiculous. They can take the extra 4 steps outside and bring their customers their food...or we wont be back read more

First time to this location. Food was good. Bacon was crisp on my turkey bacon ranch sandwich which was really nice. Only complaint was the guy taking my order didn't seem to be paying attention. I had to tell him twice my order was for here and not to go. It wasn't busy, so this shouldn't happen IMHO. Food was prepared quickly and tasted great. read more

Let me start off by saying that I love everything this establishment stands for. The food here is really good... IF you can get your order. I've visited this location twice. My first visit was with two of my co-workers during our lunch break. One of my co-workers didn't receive her food. She asked for a refund after the rest of us had finished eating. They quickly brought her order when she was getting her money back, but the order was wrong. My next visit was also during my lunch break. I ordered online 30 minutes in advance with my pickup time. I paid for my order when I arrived and sat down. The cashier said she would have my order brought out to me. I still hadn't received my order over 10 minutes later, so I approached the cashier for a refund. The cashier found my order on the counter and realized they had just forgotten to give it tp me. I carried my now cold meatball sub out the door and returned to work. Not only was it cold, but the person who packaged it did so with marinara sauce all over their hands. There was sauce on the bag, the wrapper and even on the napkins. I work in a corporate office, it isn't exactly the environment where it's ok to gets lunch on your clothes. I will still order from here, but with little expectation and LOTS of time to get my order. read more

I'm from the South. We had Firehouse subs everywhere, and they were one of the few things I missed when I moved to the Pacific Northwest. When I learned they were opening up locations here I was practically vibrating with anticipation. As I bit into my first Hook & Ladder in years I melted in my seat. God I missed this place. 10/10, will nom again! read more

Sandwich is ok, customer service is even worse. Elyza shouldn't be working there with all her attitude. Instead of reversing a charge to make sure I get the sandwich I want since I'm paying for it she wanted to give me attitude and basically told me she's nothing she could do. Won't be returning read more

I work not far from this location and have probably eaten there over 100 times in the last four plus years. What amazes me is how consistent this location has been. Every time I guy the sandwiches come out hot and made the way I order them. They never screw up my order. Most of the other restaurants I frequent are just not as consistent as I would like. The customer service is also I would say above average for this type of establishment and the demographic they hire. Bathrooms are also clean which is always a good indication of overall cleanliness read more

Very disappointed with the service received. Waited 40 minutes for my sandwich. There were 5 people making sandwiches at the time so I'm confused at how they got so behind. When I went to check the status and let one of the workers who appeared to be the manager know that the time had gone past my lunch break, she said thank you very loud, avoided eye contact, and walked away. Will not be returning to this location and will let others know at work that this is not a good place to go for lunch. read more

Really good customer service! Alyza is usually the one working the front and she's so nice and gives great suggestions! They will always have my business. read more

This Firehouse has steadily went down hill since opening. The welcome ous all but gone. The meat and extras has shrank down to bare minimum. You do get lettuce lots of it. Noticed today they cut bread in half and toasted till crunchy on outside. Was real ruff on top of mouth. We will make the extra drive out to 192nd. Still pile meat on and make great sandwich their. read more

Disappointed. Slow service, mediocre sandwiches, and overbearing, cold management. Absolutely do not recommend. Youre better off spending your money at subway, and that's saying something, seeing as a subway employee bled on my sandwich and refused me a refund. Id rather eat that than Firehouse. read more

Definitely my favorite sub place around, my favorite is the Italian but all of the sandwiches I've had are great. I'd recommend eating there because sometimes the sandwiches get soggy when you bring them home. read more

Good food and service. I've just moved to the area and this firehouse is similar to the ones back home. Never seems too busy with eat-in customers. Kudos for the hot sauce selection. read more

Best place to go if you want a classic sub. They use so much meat and it's so nice and good. I always feel good after eating here and the pickle on the side is a great bonus. The staff is nice too. read more

My son loves Firehouse!! I'm not much of a sandwich person but Firehouse has some really good food!! I love the Meatball sub, extra toasted is best! They are always friendly at both locations I visit. read more

Good service, but can be more thrilled about greeting customers. Sounds like they're not thrilled about working there. But... good subs, and fast. First time here, would definitely come back again. read more

The best sub chain in vancouver. Love what they stand for. Great customer service and awesome product for the price. Had just about every sandwich on the menue and I've never been disappointed. The pickles are gross wish the were more kosher less home style zesty but otherwise love love. read more

Fast, friendly service, and amazing food! Had the hook and ladder, and every bit melted in my mouth! Subway and Jimmy Johns have nothing on this place! read more

The best subs in Vancouver, WA. Period. People are awesome and subs are made with love. Definitely recommend if hungry!

I've been craving subs lately, and Subway just hasn't been cutting it. My boyfriend and I went here today and not only was the service excellent, the sandwiches were delicious! Staff was very friendly, even after my son decided to throw his drink on the floor :p A bit spendy, but definitely worth it to me. read more

Very good subs and service in a very clean shop.This place will make you never go to subway again. They support our local fire department as well. read more

The food was overall pretty great, perfect for a night staying in at the hotel. The only problem I have with this place is the staff. Going to a sub shop in Washington you expect the staff to be high, but they were so under the influence that they were just standing there doing nothing. One guy was making sandwiches and the rest were walking from counter to counter doing absolutely nothing. When I finally got my sandwich it was completely different than what I ordered, and he never charged us for it. The sandwich I got for free was pretty decent so I'm not giving it a one star read more

I came in expecting to be disappointed. I was raised on Subway subs. I had tried Jimmy Johns and Quiznos only to be highly disappointed and returned to subway. I was highly surprised!!! I found at last a place that beats Subway. I cannot describe the taste any other way but an orgasm for your mouth!!! I will always come here now when I want a sub I will not venture any where else. This is my new home. the decor is a fire house theme. This works as they were started by fireman. The price is just about right for the food you receive. You must try this place. read more

YUM! First time customer. I will definitely be back! Ordered online and it went perfectly smooth.

I wanted to let the owner and manager know what a wonderful crew was working the evening of superbowl Sunday . The restaurant was super clean and the crew for being young was extremely professional. read more

This place is near my office. The food is pretty good but they don't follow their own online ordering instructions, make you stand in line for your PAID pickup, and one of my 5-6 visits (in store that time) they put the wrong dressing on my salad, and then said, can't you just eat it anyway? (which I did, because I was starving, but are you kidding me?) You can get salads and subs anyplace. Only come here if you don't care that much. You're going to wait. Even if you've already ordered and paid, and there's only one person in line in front of you, it will take ten minutes before you have your sub in your hand and can walk away with it. Not for me. read more

I had the best sandwich I've ever had in my entire life today..thank you Drew, thank you god and thank you firehouse subs. Let me praise the genius who created the take home sandwich box, no wrapping and no paper involved..OUTSTANDING IDEA. I also bought a 5 gallon recycled pickle bucket..FOR 2 BUCKS, you can't get a recycled pickle bucket for that cheap anywhere!! Great quality I might add too. Today was already going great, and hot-diggity it just got better, thank you firehouse subs. read more

Get ready to dip into your child's college fund in order to buy a sub here. My wife and I split the brisket and spent $15 for this single sandwich. Four employees and not one acknowledged us as we arrived. I had to run the fountain drink dispenser for 35 min just so I could feel like I got my money's worth. The sandwich was "passible" at best, hence the two star rating. Rather than eating at this establishment weekly, I'll save the money and purchase this location. After which I'll can all employees and then liquidate the business. Then we'll celebrate by holding a burn to learn with all these ridiculous looking tables. The local fire department would appreciate that. 2/5 too much poka dot. read more

The sandwiches we ordered tasted terrible. Mine was soaked in a super sweet Italian dressing. Also my husband and I both got "bathroom" issues right after and into the next day. We are never going back. My husband's brisket sandwich was super dry. read more

Steak sandwich is the best sandwich I had in long time great customer service luv the fountains drink machine

Counted 8 employees and no one greeted or even made eye contact with me. There was 2 orders ahead of mine and I was there for 15 min before a order was up. Food was good but not a friendly place to visit. Sports on 3 TV's was nice. read more

Ok, so daughter was home on leave from South Korea from the Air Force. Went here because I have had great service and subs in previous visits. Asked for a Veteran discount as I am one, manager in charge says "only for active duty", good I said as my daughter showed her ID. " Only in uniform", the manager responded. We proceeded to let him know that travel in uniform is not allowed right now due to present threat level. That really did not matter to him. I guess they are only giving that discount to first responders? I thought all active military WERE first responders. read more

Called in an order for two sandwiches, they didn't add any of the 3 items I requested to add. And it was so gross that I couldn't even finish it. Worst sandwich I've ever had read more

Nice new store and friendly owners. Had the #9 combo fresh bread and toppings. Wayyyyy better flavor than some of those other sub shops.

The food is always good and the place clean but service is spotty. I started to order with two of the girls behind the counter (they were busy talking about their weekend) and they looked at me like I was crazy for asking them for food. They then started laughing at me and told me to order I had to talk to a different girl. It was very rude and the laughing made me almost want to leave. They need to step up their customer service because I will think twice before coming back. read more

My only complaint is that they do not toast their bread also, the sandwich we had was very tasty and enjoyable. Probably the best sub place we have visited here in Vancouver since we returned back to the area. read more

This was my first experience at ANY Firehouse Subs and it will be the last! First of all, there was one customer ahead of us that had already placed their order. I ordered one, yes ONE sandwich, and it took 21 minutes to receive it!! Apparently they had just started with GrubHub so numerous sandwiches were being made for those customers. Forget about the people who actually go into the establishment. There were 3-4 employees behind the counter. When we started getting inpatient, "Branden" explained that they just started with GrubHub and are getting used to it. Did he offer a drink or chips as a courtesy for waiting so long...for one sandwich...NO!! Not to mention, I requested a special order with dressing on the side, but they put the dressing IN the sandwich, which made it all soggy by the time I ate it (hence, on the side)! And the sandwich itself was very disappointing. At least if the sandwich was great, the wait might have been worth it! I would take Subway over Firehouse after this experience! read more

Got some free sub tickets after they messed up our order which I thought was great. Unfortunately when we went to use them we got home to find that yet again we had two poorly made sandwhiches we did not order. Spend your money at quiznos. read more

I love this place! Best subs ever. The employees are so friendly. If you have the time, eat in and enjoy it while it's still warm. Yummy