Ok food but it takes literally 25 - 30 min to get a to -go sandwich! All while the drove of on line orders come in pick up and leave. Seems like priority is given to online ordered. The dining room is more like a waiting room mostly for online door dash orders. There is like 4 people that are walk in / dine in customers. read more

I really do love their subs but the staff are horrible, they look like they hate their jobs and the wait times are so long. Even if I order it on the app its not ready when I get there. read more

Finally has a chance to try their subs after friends and co-workers kept talking about how good it is. We stopped in on a Saturday and it didn't get busy until after we ordered our subs. We tried the spicy Cajun chicken and the Jamaican jerk turkey subs and they both were amazing. Full of flavor and had some kick to it. Staff was okay. Restaurant was clean. Will definitely be back to try other sandwiches, as my husband really enjoyed it. read more

Firehouse Subs - Fast Food Near Me - Vancouver, Washington

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I have to say this was a great sub, I just went classic with Italian but it was great. My daughter had the chicken and my son the club. They all were all great. The team was helpful and it's a standard sandwich shop feel with lots of firefighters on the wall. We enjoyed our lunch read more

Ordered online. Was told it would be 6 minutes. 20 minutes later, I went back up and our order had been sitting there ready for about 15 minutes! Horrible customer service. We won't be going back. read more

Good Brisket and Cheddar! Good have been a bit fresher for the bread but Overall it checked all the boxes! Filling! Even on a less than perfect day- 100% better than Subway or Jimmy John's! Also like this business for giving percentage to support our Fire Fighters!! read more

The attitude of the staff, and the unprofessional condescending attitude of management, makes this place not worth a visit. The food is generic, and can be acquired at Subway for half the price. read more

Yeah, they offer gluten free buns & I was excited about that. How very underwhelming. For 12$ I would expect a damn good sandwich. Nah, I'll stick with Subway. They don't take 8 minutes to make and I get my gluten free bread toasted. When I arrived there were 5 people working, yet my COLD sandwich took 8 minutes to make? Whatever not impressed at all. Won't be back. read more

Firehouse Subs - This is a medium, 12$ sandwich. Hard pass. - Fast Food Near Me - Vancouver, Washington

I placed an order using their app. I arrived at the designated time to pickup my order. They told me my order was not ready and it would be ready in a couple of minutes. After about five minutes they tried to give me someone else's order. I waited for twenty minutes and my order was still not ready. I asked how much longer and they told me my order would be next. I told the manager my order was supposed to be ready over twenty minutes prior. I told the manager I did Not want to wait any longer and asked for a refund. The manager didn't say sorry or offer me any compensation for my wait. I ordered online with Jersey Mikes while I was waiting. I drove to Jersey Mikes and they had my order all ready for pickup. It would have been nice if they would have given me a different time or offer me something for my wait. I guess Firehouse doesn't care about their customers. I will not be back. read more

Great sandwich and Mac and cheese. Only complaint it that it took forever. Go thru door dash or order online.

Ordered the NY Steamer which is sort of Reubenesque as it has pastrami as the main meat. Flavor was good but a bit disappointed in quantity and quality of pastrami in the sandwich. Maybe I'm jaded by other sandwich shops which pile the meat high. But here, it seemed you get only about 2/3 the amount as other places. And there was more chew than typically expected from a tender pastrami. Wanna love it cuz service and cleanliness were excellent but the sandwich was subpar. read more

I wanted to use 8000 of my reward points to get a small sub. That's all I wanted. Obviously if I have a lot of reward points I've been a frequent customer and spent a lot of money there. This is the only Forehouse Subs I've eaten at. Not anymore. The app wouldn't let me finish unless there was a $0.01 cent addition. Neither the kid at the register nor the seemingly way too young manager knew what to do. They COULD have done something, anything to accommodate a good customer, but they didn't even seem to want to try. This site used to have good personnel. Now it has people just putting in time until their shift is over. No customer service. read more

Compared with other shops under the same brand the sandwiches from this location are definitely subpar not only in taste, but also have been skimped on the ingredients. The worst part is that each of the last two times I have ordered sandwiches for pick up. They have failed to meet the promised time via at least 10 minutes. in my opinion, these are both failures of management and should be addressed by management. The employees who were working on each of my visits appeared to be hard at work and doing the best they could with the tools they were provided. It is these employees that warrant, even two stars, because frankly I would give it zero stars if possible. Hugely disappointed as I am a big fan of firehouse subs. read more

Hangry? In a hurry? Only have 30 minutes for lunch? Don't go to this Firehouse Subs location. The food is fine, but no one is in a particular hurry to prepare your sandwich. We could have eaten in a sit-down restaurant for the amount of time this lunch took. read more

Put an online order in at 5pm to be picked up at 7:30. Got home and both sandwiches are stone cold. 100% sure they got made at 5 and just sat for 2 and half hours. Not a great experience or use of my money. read more

The staff needs training badly. They are rude disrespectful of others. Their board menu is confusing and misleading. Ordering a salad the greens were not fresh, lettuce stems turning red a sign of spoilage. I took my back and did I get a hard time from the so called manager. She wouldn't even give an original receipt for the refund. Will not go back to this location ever again. Not eating spoiled food. read more

I was impressed about this Mexican restaurant was very clean good service and great food .. overpriced but delicious

Best sub shop around. Price is a little high so I can't go as much as I would like too. But I get it not firehouses fault people are struggling. Lobby was also super clean smelled amazing. Cashier is so nice and warm greeted me with a big smile when I walked in. Tip get the sandwich heated up, no clue why but it taste 10x better warm read more

I came right at 1030 when they opened and was provided my food timely in a clean dining area. The food itself was decent but the portion sizes for the price are just not competitive with other sandwich chains. I would say give it a try if it's nearby but don't go out of your way. Not worth it. read more

My husband tried one while working out of town and wanted me to try it since he was impressed. I got to say that I don't give full amount of star ratings but if there were more stars to give I would. This is located by the Vancouver Mall. It's a great use of space. Seating inside and outside is plentiful. All of the counter employees were friendly & welcoming. That it had "Coke" instead of Pepsi products was the icing on the cake. I generally don't like warm subs but this was amazing...with the wide selection of sandwich choices you can go wrong...The chili was not as good as the "fireman" chill I've had before but it was good...The Mac N Cheese was cheesy but needed more spice (not sauce which they had plenty of) and Baked Potato Soup was also disappointing. Overall, we will be back to try more of the "hot" subs read more

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When I walked in there was 1 other person here. It's been 10 minutes and I still haven't received my sandwich?! There are literally 8 ppl behind the counter. One guy is pumping out the online orders and then... wtf?! This sandwich better be amazing. Update: I ended up waiting for almost 20min, but the sandwich was BOMB, simple and delicious. I'll try another location for sure. read more

I was very impressed with the amount of meat in both subs. I had a n Italian sub that was loaded with meat and the pepperoni meatball sub was full of meatballs and layered with pepperoni. It takes about 15 minutes to get but worth the wait. read more

The small sandwich was smaller than the pickle. It's really small just so you know. Good taste just not worth the price read more

Firehouse Subs - Smallest sandwich - Fast Food Near Me - Vancouver, Washington

Worst sandwich I ever had. I was actually excited to try this place for the first time and sadly it was so upsetting. I got a Philly cheese steak and 1. It wasent steak inside my steak and cheese. And 2. When is liquid milk sauce count as cheese? Also 3. They ruined my other sub. They have WAY too many staff members. I was the only person in this shop for over 20 minutes and 3 people touched my sandwich and somehow they fucked up both. Also the girl who took our order could be heard said "just scrape it off" that normally would work but she seemed to forget, we where the only customers there... I wish I got subway read more

2 starts only cause the food is still good. The amount of time it took them to make sandwiches is crazy. I get it, I smoke weed too but they had to of been HIGH cause 30 minutes to make two subs they was up their roasting the sandwiches and themselves! My wife was able to breast feed the baby half way through waiting and finished before I even came back to the car with food. Now my beer is warm smh. read more

My son and I went there for the first time before an appointment he had next door at recruiters 45 minutes later. We thought we would have our one sandwich within a reasonable amount of time for a place that is like a subway. But after sitting and waiting for our order for 15 minutes, I went to check on the order. It still was like 5 ordered back!! We waited over 30 minutes for our one sub! I did however immediately went into their website to contact them and complain. Less than a week later I received an apology note in the mail with 2 free sub sandwich coupons! NICE! read more

Firehouse Subs - Fast Food Near Me - Vancouver, Washington

The most consistent restaurant I've *ever* frequented is at Vancouver Mall! I pickup 2-3x/week for 2 years now. I order fairly custom things, since their website makes it easy. I think on one occasion they missed the napkins or maybe the pickle - that's it! Warm sandwiches are warm and cold are cold. Always crunchy lettuce, etc. Pickup time estimates are right on: They were maybe 5 minutes late...once. My favorites are a custom Italian and the straight Meatball. Also, Pastrami or Brisket when I'm in the mood - all good. I wish all businesses worked this well. Prices went up recently but, honestly, they were lower than the others for quite a while. I get a small sandwich all the time, and it's still a good value for me. read more

I ordered from grub hub. Sandwich was good, but I'm concerned about the cleanliness here. They really should clean the knives or get a fresh one to cut a sandwich. My turkey bacon came to me covered in remnants of marinara where it was cut. Kinda gross if you ask me. read more

Delicious sandwiches! I always get the hot Turkey. Love it! They always call out a welcome when you enter. I order online and it's always ready when I get there. read more

How many line cooks does it take to make a sandwich? At this Firehouse there were 8 line cooks and about 3-4 customers in the building. They still managed to mess up our order and took longer to refire it than making the original fuck up. I work in the service industry and seeing this was a joke. A bunch of teenagers fumbling around and gossiping. I saw a girl burn bread and scrape the black char off on the edge of a cutting board. You guys have an open kitchen. Get it together Firehouse team. Definitely won't be returning. read more

Three orders in a row this location fails to pay attention to details along with literally no social distancing between staff. Issue stems from online orders with requesting "no pickle" - which is a blatant option since they don't seem to miss any of the other options I request.. only to be disappointed by having it included. As stupid as it sounds, I am repulsed by them and makes me nearly not want to eat the sandwich it rolls around with.. just even looking at them or a hint of smell. I didn't expect a third fail and decided to call the manager asking if I could give them some feedback on their team. After I explained the issue the manager could care less and asked "is there anything else I can help you with" in an annoyed tone. I was polite and just wanted leadership to be aware since this totally disrupts my frequency as a repeat customer. Extremely poor customer service by a manager. This was approx 1:45pm pick up Thursday 10.15 read more

Firehouse Subs - a piece of meat in a plastic container - Fast Food Near Me - Vancouver, Washington

Best Italian sandwich from a chain. Love the pickles. Employees always have been helpful and friendly

I paid $30 for a medium and large sandwich. I paid for double meet to the tune of $6.00 extra for a double pastrami. Pictures don't lie. Absolute ripoff! Never spending my hard earned money with this franchise again. Firehouse made it right in the end. read more

Firehouse Subs - a sub sandwich and a sub sandwich - Fast Food Near Me - Vancouver, Washington

Small subs are tiny!!! Never coming back The guy who was helping me was cool but firehouse new TAXING. $8 for the tiniest sub I have ever seen read more

Firehouse Subs - My opinion on the food - Fast Food Near Me - Vancouver, Washington

I honestly have NO IDEA how ingredients can have so little flavor, despite looking appetizing. I came here with my son for dinner, and we were both very disappointed with what we got. In our experience, Subway set the bar for flavorless food, but Firehouse somehow has them beat. If blindfolded, we'd never be able to identify what we were eating in the sandwich. Meats, vegetables, etc. all absolutely flavorless. Quizno's has the same problem, but they drown their flavorless fodder in absurd quantities of strong sauces to try to cover it. Firehouse probably should do this, but they don't. To bottom line it, you're far better off getting a pre-made sub at any grocery or convenience store, or finding a nearby Jersey Mike's'. read more

Another visit and another great brisket with cheddar sandwich. Firehouse Subs has become our favorite Sub place to go. Establishments are clean, staff is friendly and subs are absolutely delicious. What else can I say? They are the best. This location is no exception. It is definitely awesome. read more

Sandwiches were great as usual. No matter which one I go to, all their sandwiches are consistently good.

I love being able to order from the app and just pick up my sandwiches, always good quality

I have been here before Covid ,during Covid ,and after Covid. I'd say about 10 to 12 times and the service is the exact same every time ... Horrible!!!! They are slower than molasses .!! I went in the other day with a friend I ordered a sub it took 22 minutes to get it . There were three people behind the counter, one guy was taking trash out ,one person was putting ice in the machine and then she was walking around with a clipboard and I saw her counting bags of potato chip's !!!!! Are you kidding me ,there's people in here that need to be waited on . Where is the management??? My friend ordered a cup of soup and she said this doesn't take like taste like chicken and dumpling soup the guy goes yeah we just realized we gave you the wrong soup.! My sandwich had no taste to it at all! I don't know what in the world is going on with this place but it's horrible . I really wish that some management would secret shop this place several times during the week . They'd get an eyeful!! I went in a couple months ago and literally there were probably about 8 people waiting and the guy immediately yelled out "ma'am just so you know your order is gonna take a while so it's up to you but it's probably gonna be 20 or 30 minutes ." LOL right !! I turned around and left . I know Covid has put a damper on hiring people and it's hard to get good ones but I am telling you I've been there before Covid and it was the same way ..this place is a mess. It's for a good cause I get that. But to consistently wait that long every time ridiculous. I won't be returning .!!! read more

I really love a good sub, hero, grinder, SAMMICH...... whatever you like to call them. Today marks my first foray into a firehouse, and they did not disappoint! As a matter of fact, it was one of the best Italian subs I've ever ate! The store itself was clean, the staff were very helpful with this green horn. I actually went in wanting a philly, but the picture of that Italian on the wall won my heart! I like all the hot sauces too, I used their house hot sauce, captain someone's something or other, it was really good, spicy but also sweet. My only complaint? Pricing. One large sub, chips and drink was close to $15....kinda steep yo. That's why only 4 stars. But that's the only bitch I've got for em, good sub and awesome people working there, I will return for that philly!!! read more

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