Bought a groupon deal for balayage, cut, blow. When I arrived on time, she was still working on a client, said that she would be right with me as she was running a little late. Luckily I wasnt in any hurry that day and didnt mind waiting, plus she seemed really nice off the bat and I couldnt help be understanding. As I waited, the client she was working on was gradually getting more impatient. Apparently she had to go back to work and couldnt be late. Teresa was only able to finish washing her hair and didnt have time to blow it as the client had to leave in a hurry. I waited at least 45 mins till teresa was finally able to see me.
Like the other reviewers, I can attest that she is very thorough in the consulting part. We talked a while about what I wanted & what she was planning to do. Before she started, she warned me of the possible negative effects that my hair would have & that if I was not happy that she would like me to "let her fix it, before going to someone new' and that even if I am still unhappy, she would give a refund. She stressed this point alot. It all sounded really nice and very impressive that she was so catering to her clients. However, it did strike me as strange how much she stressed this, i couldnt help but wonder if she was prone to having unhappy customers to elicit this speech. but of course, I was just speculating and kept an open mind.
I was say that Teresa is a nice lady, very friendly and personable like everyone says. but personally, she talked way too much for my taste. Nothing wrong with it, but for a more quieter person like me it became exhausting to continue to talk with her the entire time of our apt. someone who has a more outgoing nature like teresa would be more fitted with her. Again, I will stress that she was nice to me and because of this, I could be nothing but nice back. i ended the apt knowing alot more about her then she about me, very personal details about her life, her job, her coworkers, etc. and the apt took a VERY long time. i arrived at 1 & didnt leave until 7 maybe? Teresa had to push the apt after me back, and when that client arrived, she was still working on me. the client after me waited at least 20 min before teresa was finally done. I started to feel impatient but tried to be understanding because I get that color, cut, blow would take some time but it was unbearably long. However, I am not going to put this all on her bcs I did tell her in the beginning that I was not in a hurry... i just didnt realize that saying this warranted her to take half the day. plus she seems to be having one of those days, so i tried to be as understanding as possible.
I didn't know how to feel about my hair at first bcs at that point i just wanted to leave after sitting all day in that chair. I gave myself a few days after the apt to see how i felt about it, as she instructed and didnt end up liking it. it wasn't bad but it definitely wasnt at all what we talked about or like the picture. it was mediocre and I expected alot better work considering the time it took and the big game she talked. But her prices are much cheaper then my regular salon which charges about $150 just for balayage, so i guess you just get what you pay for. I asked for a second apt to correct my hair, we booked a time. I was unable to make it bcs I got sick. I only remembered about the apt after getting a vagro text, which lead me to text her an HOUR later apologizing for missing the apt and seeing if we can reschedule or what could be done. she never got back to me. after, i sent about 3-4 texts in the span of 2 weeks to try and reschedule. I finally called, in which she told me she was busy and would call me back, she never did. I figured she was really busy so I finally just went ahead and book online yesterday. within minutes of booking this, I finally got a response - saying she can't do the apt without getting the no show fee. she accused me of not contacting her till 2 days later, untrue as I have a screenshot of the texts to prove otherwise. overall her behavior towards me in the text was completely unprofessional and not at all the nice lady i first met. I respect her no show policy and told her this and did not press on it longer. In fact, I would have gladly paid this fee + tips if she had not ignored me for 2 weeks and communicated. TBH if I really liked the correction, I would of even continued going back to her permanently. My only problem is how she behaved towards me, accusing me of not reaching out despite proof, calling me entitled and a brat. Thats not how you treat a customer who is just looking to get service from you. i felt like she was almost punishing me for "costing her money" for that loss apt. I apologized & take ownership for not notifying her sooner of my absence but I wish she didn't ignore me, accuse me and behaved so rudely. all in all, there is pros in her service but i'd rather pay $150 for a less maniac and more better hairdresser. read more