They completely repaired a small star where a pebble had hit my front windshield. I cannot even…read moresee where the star was now! Literally cannot send a pic of the repair because I cannot tel where it was. Nice job--many thanks to Nathan as the repair always immediate and quickly done.

Stay away from this company at all costs! We needed a large window replaced in our home following a…read morehail damage claim with our insurance company. The estimates were coming in too high for the adjuster and he suggested having glass doctor come out and fix it instead of replacing it. Glass doctor said they could handle it, no problem and came to measure two separate days stating that the measurements obtained to provide an estimate were different from the second set of measurements. This was September. They came to install the glass on December 17th citing their need to source the grid pattern in the window as the reason for the extended wait. This wasn't true, they showed up with a piece of glass with no grid anyway. Not a life-changing problem but it wasn't great that it should have been done in the fall, not the dead of winter where the heat of the whole house gets sucked out a massive hole for hours. Turns out they measured incorrectly and tried everything to get the too big glass into the frame (including trying to alter the opening/frame) they got extremely, irrationally angry at us for their measuring error and the fact that they had to reinstall the old glass while they made a new piece. The work was rescheduled for Jan 12 and they showed up BIG MAD from the jump. It was absolutely insane- like we had any control over their mistakes. Whatever, window in, move on. As winter progressed, I felt that something was off with the window because you could feel the cold air. This isn't a window you can access without scaffolding so we had no way to check the seal or anything. I was also irritated that they didn't even bother to clean the glass after installation and damaged our paint on both the interior and exterior of the house. Fast Forward to May 2025. Lots of big storms and strong/sideways rain. Water was coming in through the window, pooling on the drywall ledge, cascading down the wall, and going under the floor. We immediately called glass doctor and were met with hard resistance and complete denial of any responsibility (This was the Friday before Memorial Day) and were told they were closing early that day, and couldn't come out to inspect it until the following Wednesday. We get a text on Tuesday saying that they were now planning to come that day instead. My husband had a work commitment and I had a doctor's appointment so he called and told them it would have to be Wednesday because it was now too late to adjust our schedules to accommodate their last-minute change. Guess who came anyway, without permission, grabbed a ladder, and was up against the side of our house caulking the window to cover his tracks. That's right, Nathan from Glass Doctor with his anger problems on full display (thank God for Ring cameras)! By the time my husband got off his work call, he was already 3/4 of the way around the window, speed-caulking to eliminate the evidence of the problem. He refused to have a reasonable conversation yelling "you're not going to pin this all on me"! He left in a fit of range refusing to provide his insurance information. There has been zero communication or response from Glass Doctor, Nathan, or Glass Doctor Corporate. Tried to find their MHIC info online and it looks like they might not even be registered! Their proposal does not list an MHIC number either (which is illegal based on my understanding). Let this be your warning, do not trust your home to these folks! Our brand new floors had to be pulled up to dry the subfloors and the drywall and insulation pulled out and will need to be replaced. At this point, not even a huge expensive repair for them to be dodging. This whole thing is crazy from start to finish!

Repeatedly refused quote because could not provide VIN the car was a model only for that car…read more Received quote from others and had no issue with just yr make model.

Thanks Matt for great service and fitting us into your schedule, not only once but twice for both…read moreglasses. You are awesome at what you do :)

What a great company! Easy to communicate with and came to my job and installed my car windshield…read more Highly recommend.

Called Gainesville Auto Glass to handle a windshield replacement due to a weird crack from someone…read morethrowing a coin out their window. Was pleasantly surprised that they came in nearly half the price than the big national chain with the catchy jingle. They were great! They came out and had the windshield installed in 40 minutes. Great service, great attitude and a great price! Don't go with that other big national chain and save yourself the frustration and disappointment. Call Gainesville Auto Glass!

Great service, customer service, fair pricing and pleasant personalities. I plan to take my car…read moreback for additional services.

Almost forgot to rate them. Customer service was really great and I think these guys really deserve…read morethe recognition. Good price for some quality and authentic tint. I'm going to give a call for another layer today. Check these guys out!

Excellent combination of reasonable price, high quality materials and seamless quality installation…read moreof a new windshield, with all sensors, wipers, heads up display and even stickers transferred and working perfectly. A huge relief to get my windshield replaced after SafeLite created a massive crack while "patching" a tiny pockmark on the driver's side of the windshield.

They are amazing!! Service is so fast, well priced, and they come to you. Super kind and flexible!…read morehighly recommend

Advance auto was awesome and after a delay, due to rain, they came out on schedule and did a…read morebeutiful job at a great price.

Woke up in the morning and the back window of my car was shattered due to an incident on the…read morestreet. Contacted Advance auto glass online and they showed up that afternoon. Good fast service at a reasonable price. Would recommend!

I can't speak highly enough about Chapin Auto Glass. Dany, the Service Manager, is the consummate…read moreprofessional and was so pleasant to work with. He carefully explained the process to me and outlined all my options, and kept me informed of the progress of my windshield replacement on the day it was completed (June 3rd, 2026). And their pricing is very fair especially for the excellent service they provide. I would not hesitate to use them again and to recommend them to anyone who needs auto glass repair services.

On Wednesday, I called Chapin-Dany to get a replacement windshield for my Jeep Cherokee. Dany got…read moreback to me within 24 hours with my options and a quote. I was very pleased with the pricing and scheduled the service for today, Saturday morning. The installer arrived on time and got the job done efficiently. This is my third time using Chapin, and I have never been disappointed with their service. I highly recommend Chapin!

I had a great experience here getting the windshield replaced on my 99 Jeep Cherokee. Mike was very…read moreresponsive, friendly, and answered all my questions. They offered a fair price and kept me updated along the way as they did the work. I would happily come here again if I need any auto glass work done!

An easy and reliable way to get a windshield replaced/repaired. A latest-year car meant a required…read morechange in glass the manufacturer didn't include. The way Windshield City stood behind their work to ensure everything was perfect was admirable.