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    Auto Glass One

    4.2 (27 reviews)
    Closed 7:00 am - 5:00 pm
    Updated 2 months ago

    Services - Auto Glass One

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    Auto Glass One Photos

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    Text exchange with dealership.
    Louis G.

    BEWARE - DISHONEST OWNER, UNPROFESSIONAL STAFF, AND EMPTY PROMISES! I came here because of the positive reviews--BIG MISTAKE. Either they're fake or negative ones are being filtered out. I brought in my imported 2000 Honda Legend (the Japanese version of the Acura RL) and explained this very clearly from my first call. I was told repeatedly they could handle it, no problem. They scheduled a home visit in early September, but the day of, no one showed up. I had to call them, only to be told last minute that a staff issue with ICE meant they weren't coming. Fine, things happen. I rescheduled and brought the car in myself a week later. They assured me they had the glass and I'd be "in and out." Six hours later, I was finally told they had the wrong part. It doesn't take six hours to figure that out--especially after I'd clearly explained it was a JDM model. The owner, Henry, apologized and claimed he'd "drive to Pittsburgh" to find the correct glass. I doubt he ever did. It became clear they were trying to cover for their mistake after damaging my original windshield even further. Eventually, they realized what I said from the start: a U.S. windshield doesn't fit a Japanese import. Henry said he'd work with my importer dealership and insurance to order the correct glass. He offered, unprompted, to pay $40 per day while the car sat in the shop and to cover my deductible--an offer he made multiple times in front of his receptionist. I even reminded him the glass could take a month to arrive, and he agreed. It then took them two full weeks just to pay the dealership so the order could be processed, despite insurance already being involved. The irony? The discontinued glass shipped from Japan faster than they could organize payment or paperwork. When the new windshield finally arrived, Henry said he'd personally drive to Richmond, VA to pick it up and have my car ready by 10/21. I confirmed this multiple times, took time off work, and paid for Uber to get there. When I arrived that morning, the car was not finished. Stickers were not remounted, the rearview mirror and sensors weren't reattached, and the interior was filthy--despite being told the car would be "covered the entire time." To top it off, when I calmly mentioned I'd be leaving an honest review, one of the employees told me I'd "ruined it for everyone" and that I "don't support small businesses." And that I'm ungrateful. This was said while he was holding a tool and talking over me-- all because he couldn't properly reinstall the mirror. Completely unprofessional and borderline hostile. Now Henry is backtracking on the $40-per-day commitment--a binding verbal agreement under Maryland law--and likely won't honor his promise to pay my deductible. Thankfully, all of my insurance calls are recorded, so this will be documented. This entire experience has been one long lesson in incompetence, dishonesty, and lack of accountability. From broken promises to wasted time and outright lies, this shop operates with zero integrity. Save yourself the stress, money, and frustration. Avoid this place entirely. Do not be fooled by the glowing reviews--you've been warned.

    New Window Install

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    3 months ago

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    27 days ago

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    8 months ago

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    2 years ago

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    3 years ago

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    3 years ago

    They came to fix my car Left broken glass inside my car and than didn't even seal the window correctly

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    7 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    5 years ago

    Great place for replacement auto glass. I got a new windshield here. Nice folks, fair price, excellent work.

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    Ask the Community - Auto Glass One

    Review Highlights - Auto Glass One

    Henry, the technician, called to keep me updated on the time-frame of when my glass would arrive.

    Mentioned in 6 reviews

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    Sun-Stoppers

    Sun-Stoppers

    4.2
    (69 reviews)

    PLEASE READ I rarely leave reviews, but this one needs to be said. I brought my 2015 BMW M4 in…read morefor PPF specifically to protect the carbon fiber roof, which was in flawless condition beforehand. Unfortunately, the result was extremely disappointing. Beyond contaminants and poor finishing, the biggest issue is that the roof itself was cut into during the install. There are clear, visible cut marks in the carbon fiber--damage that was not there prior. This is completely unacceptable and shows a serious lack of care and professionalism. A carbon fiber roof is one of the most sensitive and expensive panels on the car, and cutting into it during a PPF install should never happen. What made the situation worse was the response. There was no accountability from management or staff, and instead of addressing the issue professionally, I was met with dismissiveness. To make matters even more disappointing, one of the employees went as far as making inappropriate comments about my vehicle--completely unprofessional and unacceptable behavior. I've trusted this shop for years, but the quality and customer service have clearly declined. I'm now dealing with damage to a panel that was previously perfect. I hope they take responsibility and make this right, but based on this experience, I cannot recommend them.

    These guys did an awesome job tinting my windows the manager Chris really explained to me the…read moredifferent types of tint and I really appreciate it that he took the time to do that. I recommend these guys and I give them a review of 10.

    Safelite AutoGlass

    Safelite AutoGlass

    3.6
    (49 reviews)

    UPDATE 7/18/2025:…read more Unfortunately, I have to downgrade my review. Last week my window failed to roll all the way up. I got it home and tried to roll it down to roll it all the way and....no dice. Since then I've been trying to contact Safelite to come out and fix the issue. It's only been three months since they replaced my driver's side window, and they have a warranty. But you can't follow through with the warranty if you are unable to reach them. I started by 'chatting' with a representative on their website. She referred me to customer service. I found a page on their website to put my information in to follow up on a warranty, but my information was not recognized. So, after receiving the error message listing a number to call, I did in fact call the number. I went through a series of prompts but was relieved that I would finally be able to speak with somebody. NOPE. After about 5 prompts I was directed back to the website, and then it hung up. Wow. I found the phone number on my phone of when I was contacted by Safelite and called THAT number. I could not leave a message because there was no voicemailset up. Wow, again. At this point I'm not getting a warm fuzzy about their customer service. So, deal with them at your own risk. I'm going to keep trying to contact SOMEBODY in the Safelite chain and I'll update accordingly.

    this company is a scam!! don't use them! i had a small chip in my windshield the size of a pea, so…read morei decided to get it fixed from safelite. these goons showed up and bashed a huge crack into the windshield, charged me $200 and left. i called customer service for help and they said the only thing they can do is charge me another $350 for a replacement windshield. why would i trust them with replacement when they couldn't handle a minor repair?? i asked for my money back and they got a lawyer on the phone to tell me to go f myself. DO NOT GIVE THEM YOUR MONEY!! i woulda been better off leaving the chip in my windshield or using any other company!!

    Poptronics Electronics

    Poptronics Electronics

    4.0
    (21 reviews)

    I went to Poptronics on Harford Road and was honestly very impressed. From the moment I walked in,…read morethe professionalism stood out. The customer service was top tier--everything was explained clearly, they gave me multiple options, and made sure I understood exactly how the system worked before moving forward. No pressure, no confusion, just straight transparency. I had an automatic remote starter installed, and it was fully installed and ready to go within an hour. That alone deserves respect. The work was clean, efficient, and done right. The shop itself is clean and well-organized, and you can tell they operate with integrity. They take pride in their work and it shows. If you're looking for quality installation, honest service, and a team that actually knows what they're doing, Poptronics is the place to go. Highly recommend.

    This place is nothing short of awesome . The kia boys tried to steal my sons car from in front…read moreof his home thanks goodness for the updates that kia provided which was successful in preventing the theft. Poptronics did an excellent job with the installing of my sons security system. I did notice after dark fell that there was no security indicator light that flashes just for extra security and another layer of theft deterrent. When i called back up to the shop they were more than happy for my son to bring the car back in to have the light placed in the car which again they did a seamless and excellent job.

    Auto Glass One - autoglass - Updated July 2026

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