They found an appointment time within 12 hours of my reaching out and then replaced the window in about half an hour. Also by far the cheapest I was quoted, under $200 for a new window. read more

Quick , Honest , inexpensive, Professional Service . Hands down THE best . I called for an appointment ASAP , my Windshield was replaced within 30 mins . read more

Auto Glass One - Auto Glass Services Near Me - Baltimore, Maryland

BEWARE - DISHONEST OWNER, UNPROFESSIONAL STAFF, AND EMPTY PROMISES! I came here because of the positive reviews--BIG MISTAKE. Either they're fake or negative ones are being filtered out. I brought in my imported 2000 Honda Legend (the Japanese version of the Acura RL) and explained this very clearly from my first call. I was told repeatedly they could handle it, no problem. They scheduled a home visit in early September, but the day of, no one showed up. I had to call them, only to be told last minute that a staff issue with ICE meant they weren't coming. Fine, things happen. I rescheduled and brought the car in myself a week later. They assured me they had the glass and I'd be "in and out." Six hours later, I was finally told they had the wrong part. It doesn't take six hours to figure that out--especially after I'd clearly explained it was a JDM model. The owner, Henry, apologized and claimed he'd "drive to Pittsburgh" to find the correct glass. I doubt he ever did. It became clear they were trying to cover for their mistake after damaging my original windshield even further. Eventually, they realized what I said from the start: a U.S. windshield doesn't fit a Japanese import. Henry said he'd work with my importer dealership and insurance to order the correct glass. He offered, unprompted, to pay $40 per day while the car sat in the shop and to cover my deductible--an offer he made multiple times in front of his receptionist. I even reminded him the glass could take a month to arrive, and he agreed. It then took them two full weeks just to pay the dealership so the order could be processed, despite insurance already being involved. The irony? The discontinued glass shipped from Japan faster than they could organize payment or paperwork. When the new windshield finally arrived, Henry said he'd personally drive to Richmond, VA to pick it up and have my car ready by 10/21. I confirmed this multiple times, took time off work, and paid for Uber to get there. When I arrived that morning, the car was not finished. Stickers were not remounted, the rearview mirror and sensors weren't reattached, and the interior was filthy--despite being told the car would be "covered the entire time." To top it off, when I calmly mentioned I'd be leaving an honest review, one of the employees told me I'd "ruined it for everyone" and that I "don't support small businesses." And that I'm ungrateful. This was said while he was holding a tool and talking over me-- all because he couldn't properly reinstall the mirror. Completely unprofessional and borderline hostile. Now Henry is backtracking on the $40-per-day commitment--a binding verbal agreement under Maryland law--and likely won't honor his promise to pay my deductible. Thankfully, all of my insurance calls are recorded, so this will be documented. This entire experience has been one long lesson in incompetence, dishonesty, and lack of accountability. From broken promises to wasted time and outright lies, this shop operates with zero integrity. Save yourself the stress, money, and frustration. Avoid this place entirely. Do not be fooled by the glowing reviews--you've been warned. read more

See all

Very poor experience. I would not return to this shop. I brought my vehicle in for service and, when I attempted to pick it up, it would not start. Prior to the service, I had not experienced this issue. After the work was completed, the vehicle appeared to have an anti-theft or security system problem that prevented it from starting. Because I needed to get my vehicle running, I contacted a locksmith for assistance. Unfortunately, the situation escalated when the locksmith arrived. The interaction between the shop owner, his wife, and the locksmith became confrontational. The locksmith completed the work needed to get the vehicle running, and afterward the shop owner threw money at him. During this process, I was subjected to yelling, profanity, and what I perceived as threatening behavior from the owner. What disappointed me most was the lack of professionalism and customer service. I never demanded reimbursement, nor did I initially place blame on the shop. I simply wanted to understand what happened and get my vehicle operational. Instead of working toward a solution, the situation became unnecessarily hostile. Regardless of the mechanical issue itself, the way I was treated as a customer was unacceptable. Based on my experience, I cannot recommend this business. Nor would I ever support such a place. Disgraceful. read more

I was in need of new window on my rear driver's side door of my 24 Chevy Blazer. I initially contacted Safelite because of course it's Safelite lol, but of course they wanted an arm and a leg. So, the next day I did some googling and stumbled upon Auto Glass One. I read the reviews and looked at the pictures and decided to reach out for a quote. I emailed and called (that's just me, lol) and talked to Henry and Freya (both super nice) and got a more REASONABLE quote. They told me they'll order the part and that the part will be in the next day (today Wednesday 4.15.16) around 11a. I told them awesome and see you tomorrow around 11a. The next day arrived and immediately Henry knew exactly who I was took my keys and about 30-35 minutes later my vehicle was done. Went outside to view it and you couldn't tell it's not the original glass that came with the vehicle, that's how much of a perfect match they did. I'd definitely recommend this spot to anyone, if they need auto glass work done on their vehicles. read more

AMAZING it was a quick process in and out in no time and not to mention their great prices on glass drove all the way from Columbia, not a issue when the owner is very nice and happy to help had a car previously that I got the windshield replaced a couple years back same thing AMAZING! I even asked about a dent on my car near the windshield trim I was going to fix he said oh man that's no problem come back we will remove the rubber trim and you can fix the dent and we will put it back no problem! Best in the business keep their doors busy not many shops out there that are as truthful and straight forward as this one! read more

After calling this place to inquire about replacing my front windshield, I was very confident that I was in the right place. They Talked to me about How much time was needed& The cost which was excellent. Upon arriving they were very nice and it didn't take any time to have my windshield Replace and good as new. I would recommend anyone to go here. Thank you Again.... You guys are life Savers. If I ever need Glass services again I will be back. read more

Setting appointment was easy, friendly staff, great service. Would come back here again and again! (Don't want to have to but you know what I mean. lol) price was reasonable. read more

Auto Glass One - New Window Install - Auto Glass Services Near Me - Baltimore, Maryland

6614 Harford Road Honest, affordable, efficient, highly recommend. Repeat customer. Needed to replace windshield and was recommended to travel to AutoGlassOne. Traveled over 350 miles for windshield. Affordable, quality glass, super fast install. Year later I needed another windshield and traveled again over 350 miles for new windshield. Called and made plans for replacement. Again super fast install and quality glass. Fabulous customer service. Don't skip AutoGlassOne. Their website is www.AutoGlassOne.com. 443-699-8000 or 443-467-6794. Highly recommend. read more

Wow! I am so impressed with Auto Glass One. I needed to have my window fix after it was shattered from a break-in. The technicians were sympathetic and did everything possible could to get my window fixed as soon as possible. Henry, the technician, called to keep me updated on the time-frame of when my glass would arrive. When I arrived at the shop he was outside waiting for me, and my car was brought into the garage in seconds. It took him less than 30 minutes, and then I was out the door. Price was very reasonable. I will be back if I ever need another glass repair. I highly recommend this shop to anyone in the area. Very, very impressed and felt well taken care of. Thanks Auto Glass One! read more

They came to fix my car Left broken glass inside my car and than didn't even seal the window correctly

I had my windshield replaced today to satisfy MD Inspection requirements - they were able to get me in next day from my call, quoted me almost $200 cheaper than taking my car to Safelight. The guy removed some rust spots and made my aftermarket cowl work again where it wasn't fitting quite right (I inherited this truck). Great timely service - extremely competitive price and install took less than an hour. I would def recommend!! read more

Five stars aren't enough! Having my window smashed, bag and wallet stolen (big mistake on my part for leaving them in my car accidentally, but that's beside the point) and having my car completely trashed in the search for valuables, I really needed to have this good experience while handling the aftermath. They did a fantastic job, replacing my front passenger window in less than an hour, and they did it for roughly $100 less than the Safelite in-shop price. On top of that, it looks like they vacuumed the whole interior of my car, not just the glass, but everything, and cleaned my other windows inside and out. Finally, they neatly piled up what was left of my belongings, which were still scattered all over my car. I had not had time to worry about cleaning it since the theft took place.  Thank you for making an upsetting process feel a little easier. You must see a lot of this, and you must know that you are restoring a lot more than just vandalized cars in your shop. read more

Amazing service from beginning to end. Monday morning I was driving and a rock pops off the highway and cracks my windshield. I was traveling out of town and wasn't planning on returning until the weekend. I called, received a quote, and was told they could meet me at my house Saturday morning for the fix. I ask if they could come between 9-930am. Come Saturday, I received a call at 845am informing me that they were on their way and were 30 minutes out. Auto Glass One arrived and replaced my windshield within 30 minutes. These guys are professional, courteous, and efficient. I made sure to grab a business card in case I ever need their help again. Could not be happier with using this company! It's been over a week since the replacement and there has not been any issues at all. read more

Great service. The glass looked good when the car was finished and the inside was cleaned well. I need to replace 2 side windows and the windshield. read more

I found my rear driver window smashed in when I went to drive to work this morning at 7. I called Auto Glass One because it was one of the only places open that early and spoke to Henry, who was sympathetic, gave me a very fair quote, and got me and my car in by 10 am. I recommend them highly and cannot thank them enough! read more

50 % less than other stores, better quality and supper fast. Highly recommend ,Fast service , professional and reasonable price for your windshield. read more

Easy, fast, and nice staff! This place was so easy to work with. Called same day and got an appointment. Literally took 20 minutes and my new windshield was installed! In and out in less than 30 minutes! Also the price was way lower then anywhere else. read more

After the unfortunate experience of having one of my windows broken I ended up here for a replacement. Apparently the window for my vehicle was difficult to find a replacement for, so while it took longer than I would have liked to get the work done it was finally done. Henry did a great job, didn't take more than 20 minutes and he gave me a better price than I had even hoped. I had called around to multiple shops to get the glass replaced, and while no one had it in stock Auto Glass One was the only one to give me an actual delivery day. read more

These guys here were great pleasure to meet and patronage at. The service is always uplifting and friendly. The shop was clean, had a waiting room, and a restroom that wasn't disgusting. It literally took Henry minutes to reseal my windshield. Another time a stone hit my glass and chipped it, I called to inquire about replacing or fixing. Henry said come in and I did. Withing 20 mins he was done. As soon as you pull in work begins. I have since then told everyone that will listen about this shop and their service. They will always get my money. Keep up the great work and continue providing a calming space to have your glass work done. read more

I was literally in and out. The entire staff was friendly and they were very knowledgeable and got my window fixed in a recorded time. I'm grateful that I went there and met the staff. I'll refer all my educator friends to them as well. They even fixed my mirror. read more

Great place for replacement auto glass. I got a new windshield here. Nice folks, fair price, excellent work.

I called to replace my windshield and got an appointment two days later. They arrive around the scheduled time and were done within 20 minutes. Affordable and very happy with the work done read more

Examplary company! AutoGlassOne was referred to me by my friend.I came in to get a chip done on my windshield and these guys were fantastic getting it professionally fixed within 20 minutes. I was quitely shocked when they gave me the cheapest price in town. One important element is that the owners are very helpful and accommodating guys. read more

These guys know what they are doing! I had a weird crack on my windshield and had to get it fixed before heading out of town. They came out right away and took care of it. I thought it would take a long time, but they were quick and efficient. Best of all, they were affordable. They came out early in the morning, and I was on the road before the rush hour. read more

Called these guys last Friday around 12PM and was given a quote to replace my wife's windshield. I was told that they had the windshield in stock and that they could come out same day within 4 hours to replace it. The guy on the phone told me that he needed to confirm the time with his installers and that he would call me back within 30 minutes. Not only did he not call me back, I tried calling and text messaging him for next 6 hours, no answer, no reply. I couldn't even leave a message because the voicemail isn't set up (real professional). I tried calling him multiple times on Saturday, again no answer. Finally got a hold of him on Monday and was told that apparently he didn't have the windshield in stock. When I asked why he didn't call me back to let me know on Friday, his response was "hey buddy, to be honest, I don't really work on Fridays so I actually was doing you a favor when I picked up the phone". Awesome! Needless to say, I took my business elsewhere. read more

I'm very disappointed in this service. I have been trying to get my windshield fixed for almost two weeks. At first they said we can't come cause it's raining and suggested that I find a dry place on my own to get my windshield fixed very unprofessional considering they're the ones providing the service. I give them another chance and reschedule the appointment. Firs they never tell you when they are going to call or come just the day. The tech this morning was VERY RUDE. They never called the day before to confirm or see if your going to be there or awake. He called at 730 in the Morining the day of didn't leave a message, sends a text and then never shows up. I call back they already canceled my apt. I work and don't get off until 1230 am. I'm not up at 730am. How am I supposed to know youre going to call at 730 am I don't cause they don't call the day before to confirm. You don't confirm an appointment at 730 in the morning on that day then cancel someone without talking to them first. t just cause they're not up and to be rude and hang up not cool. He was rude hung up on me I never got a chance to reschedule. If you're not going to wait around the phone at 730 in the morning don't use these people UNPROFESSIONAL RUDE A&&HOLES read more

They did such a great job, I got my windshield done the same day I got it cracked. I found them through yelp and I was given a quote within minutes. What made this place even better is that they waited for me, even though I was running behind, they extended their closing hour for me. It only took them about 15 minutes to replaced my windshield and they were really nice and geniune. It was a cold day and it was late and they had a smile on their faces. Thank you so much! Sorry for the late review. read more