If I could give zero stars, I would. This company is extremely unprofessional--from the customer…read moreservice representative, Takia, to the installer. I should have taken the Groupon purchase as a red flag. My original appointment was scheduled for 3/16. I took the day off and showed up, only to not be serviced and not even receive a call informing me that they wouldn't be available. This was after they asked me to come in early. I rescheduled for 3/21 at 9 AM. I arrived on time, but the tint technician showed up late with multiple excuses. After waiting two hours, I discovered that the person who was supposed to tint my car had arrived but did absolutely nothing. This experience is extremely disappointing, especially when trying to support a Black-owned business. The level of unprofessionalism is unacceptable. Situations like this unfortunately contribute to why some businesses struggle to stay afloat. I will not be returning or recommending this company.

Made an appointment and they were very much on time. Didn't have to wait long at all. Explained the…read moredifference in percentage of tint, gave them my keys and my vehicle was ready in less than an hour. Was given some instructions on how to take care of the vehicles and the dos and donts. Great work for a good price. Fast and efficient.

Perfect from start to finish. I got 2 windows done on my 2018 Ford F150 to match the 2 in the back…read more Pricing was great and work was flawless. Highly recommend.

Great service with an excellent gentleman. Initially had my tints applied in 2017. After a few…read moreyears driver and front passenger windows started to peel, called up Richard and explained the situation and he told me to stop by. With the warranty, I was out the door with fresh tints on my windows without a hitch. I am now in the car business and therefore will be sending all my clients this way!

Best deal hands down! Small waiting room with HD TV and snack machine. Super nice guy and helpful…read morefemale receptionist. I was a little worried when my tint was first completed but he assured me that after it dried for a day or two, it would look great- he wasn't lying. Super happy! Waiting time is a kinda long, but totally worth it. I think it's just the one guy working and he's very meticulous. My only regret is not going darker! HIGHLY RECOMMEND!!!!!

Quality tint along with great service. I was in and out within 30 minutes. Tint looks great on my…read morevehicle. Will definitely give this business referrals.

Took my car to get the interior cleaned and front windows tinted. I don't drive the car often, but…read moreit's the first time it has been deep cleaned. The 2.5 hour appointment took 3.5 hours. They even made sure the vents were super clean. Overall, the car looked great! Their waiting room had TV, cold water, and phone charger! There are some issues with the tinting (small bubble lines), but I'm sure that they'll fix it when I get a chance to go back. Overall, very happy with the service.

Jameel and Cameron were excellent. The vehicle they detailed for me had been neglected for some…read moretime. The interior was covered with mold and mildew on the seats, steering wheel and dash. They went right to work on the mold remediation and detailing. These gentlemen were well-prepared with the proper protective gear and cleaning products to handle the problem areas. The truck looks great!

We've had multiple vehicles tinted over the years and they're always quick, efficient, reasonably…read morepriced and the tint lasts. Quality work = repeat customers.

I am writing to share feedback regarding my recent experience at New and Better Tinting on June 6,…read more2026. To begin, I would like to acknowledge several positive aspects of the business. The first-come, first-served process was explained to me, and the waiting area was clean, comfortable, and pleasant. I also understand that service times can vary depending on the number of vehicles being serviced and any unexpected complications that may arise during installation. When I arrived, I was told that the tinting process would take approximately one hour. However, my vehicle was not completed for a little over two hours. While I understand that delays can occur, a more realistic estimate would have helped me plan my day better. My primary concern involves the sales and consultation process. While waiting, I overheard representatives discussing various tinting options with other customers. It became apparent that some customers received detailed explanations of the different film tiers, package options, warranties, and long-term benefits. In contrast, during my own consultation, the discussion focused primarily on the darkness of the tint. There was little to no explanation of the higher-tier products, including the Tier 3 film with its lifetime guarantee. As a customer, I found this disappointing. It appeared that information was being presented differently depending on the customer, rather than being consistently offered to everyone. Had I been fully informed about all available options and warranty coverage, I likely would have selected the premium film from the beginning. I also noticed that the business license displayed on-site appeared to be expired, which raised additional concerns about attention to operational details. The day after my appointment, I contacted the business and spoke with Mr. Lee. I appreciate that he was professional, courteous, and genuinely apologetic regarding my experience. I explained that I was not angry, but rather disappointed that I had not been given the opportunity to make a fully informed decision regarding the quality of film installed on my vehicle. During our conversation, I expressed my interest in having the tint redone using the highest-quality film available and indicated that I would be willing to pay the additional cost, even if it meant paying significantly more for the upgraded product. Overall, I believe New and Better Tinting provides a service that many customers value. However, I would encourage the business to ensure that every customer receives the same thorough explanation of all available products, warranty options, and package tiers regardless of appearance, background, or assumptions about purchasing preferences. Consistency in customer communication is essential to helping customers make informed decisions and feel valued. I should reiterate that during my conversation, the owner acknowledged my concerns and said he would speak with the employee involved to ensure all customers receive the same comprehensive information about available products, warranty options, and service packages. I appreciated his willingness to listen to my feedback and his commitment to improving the customer experience. I hope his response demonstrates an understanding of the importance of equitable communication and informed decision-making, regardless of a customer's appearance, background, or perceived purchasing preferences. While this commitment was encouraging, I felt it was important to document my experience so that future customers can benefit from greater consistency and transparency throughout the consultation process. For future customers, I would recommend setting aside several hours for the visit, especially during busy periods, and taking the time to ask detailed questions about all available tinting options, warranties, and film quality levels before making a final selection. Thank you, David, for taking the time to review and respond to my feedback. I appreciate your willingness to address my concerns and your efforts to make the situation right. While that gesture is appreciated, I have decided to have any future tinting work completed elsewhere. I wish you and your business continued success and hope my feedback proves helpful as you continue serving your customers.

Came to get my front windshield glass replaced. Called earlier in the week and was quoted one…read moreprice, arrived in person a day later and the quote went up by $70. After some negotiation, it was reduced by $60. I put a 1/3 deposit down so they could order the windshield and paid the rest upon completion. It took them around 2 hours since I dropped my car off to install it. The service was decent although you have to yell that you are waiting before they come to the service desk (on my three visits), which lead to one star being taken away. All in all, if you have a high deductible and it would be better to pay for your windshield out-of-pocket, I recommend this business as they do a really good job overall.

They found an appointment time within 12 hours of my reaching out and then replaced the window in…read moreabout half an hour. Also by far the cheapest I was quoted, under $200 for a new window.

The absolute nicest, fastest, kind human beings on this planet. My windshield repair was so speedy…read moreand I never had any issues. They were done in probably 30-minutes OR LESS and squeezed me in before their opening time because I called ahead and have a crazy work schedule. Going to be the best quote you get in town - - - worth me driving an hour to them. I have referred every friend and family member there since. Honest business owners.

They are expected and easy to work with. They did an excellent job on my car detailing job! I would…read morehighly recommend them to anyone that is in need of car detailing and i would be happy to work with them again.

If I could give 0 stars, I would. I was a loyal customer for about a year and came back recently…read more The price increased from 50 dollars to 80 dollars, which I didn't mind, but I did expect the quality to match. My vehicle was not properly detailed. There was trash left in the door handle compartment, and the armrest, car seat and interior door handle were still dirty. Worse, the exterior outlet trim on my Range Rover was scratched and peeling after the service. I sent photos to the owner, he said the cleaner didn't think I wanted my trash taken out and that I should have paid for an advance service for the door handle to be cleaned. And when I sent pictures of the scraped outlet, I never received an acknowledgment or an apology. The poor detailing was one thing, but the lack of accountability was even worse. If you you don't want what happened to me to happen to you, I will avoid this place by all cost. I regret going back to this place every time I opened my armrest. Photos will be attached for reference.