Car buying process was super quick and salesman was responsive. I've owned my Palisade since April…read moreand still loving it! Just went in for my first oil change was pleasantly surprised they did it for free. They also took care of a recall and provided a loaner vehicle. My service agent, Ashely, was super helpful and kept me posted the entire process. They have a huge inventory of cars and don't feel overly pushy, if you're in the market- definitely swing by.

Hey all, Just wanted to share what's been happening with my 2019 Hyundai Elantra. A few weeks ago,…read moreI took my car into the dealership after it broke down. They told me my engine was seized due to rod bearing failure-- at 88k miles, which, as many of you know, is exactly the issue that's been recalled or covered under Hyundai's extended warranty for this model/year. Same exact engine that's been having issues (2.0 NU MPI) The dealership said they were missing maintenance records and asked me to provide them. Luckily, I've always taken care of my car and changed the oil and did filters/rotations and the works. I was able to provide dates of ALL oil changes I completed that the car was being properly maintained during those times. Despite all that, Hyundai still denied the claim, saying it was due to "excessive neglect"--which is just ridiculous. I met every requirement and provided clear documentation. When I called Hyundai Corporate to understand what they meant by "excessive neglect," they refused to elaborate and told me the case is closed with no option to appeal. Here's what I've done so far: Filed a complaint with the Better Business Bureau (BBB). Filed with the National Highway Traffic Safety Administration (NHTSA). Filed with the Bureau of Automotive Repair (BAR) - someone has already been assigned to my case and will be visiting the dealership soon. Hyundai pretty much told us it's not their issue and we are screwed. Even though they have KNOWN issues with the same year/model/engine. I would never recommend getting a Hyundai, the engine in my car seized at 88k miles with identical issues that recalls are known for but they wouldn't even admit to it and kept saying "it's out of warranty". Please be aware and avoid buying a Hyundai at all costs. Horrible experience but it shed light to how crappy of a company they are and how much they don't care about their long time customers.

We worked with Aidan to buy a used car here. We had a great experience! He was super helpful and…read moremade sure we found what we were looking for. He asked a ton of questions up from to ensure we went home with a vehicle we were excited about. He also made sure we knew all the costs that were going into the purchase, so we could feel confident making our decision. The entire staff was really friendly. One of the employees went out of his way to buy us some popsicles and ice cream to celebrate. Overall, super happy with this dealership. Thank you, Courtesy!

I tried to work with this dealership, was very open about my situation and aware it may not be…read moredoable, when a potential deal was in talks they were friendly and back and forth with communication, without clarifying with me the person tried to run the deal on a much more expensive car then I had planned knowing I was already on iffy terms to make a deal work, I clarified I would prefer to go with a cheaper vehicle that also had cash incentives and from that moment on communication became dry, short and then non existent til I got a text confirming my appointment on a Saturday. I clarified and I said I hadn't heard anything back and didn't want to go down til they knew if they even approved me in anyway. I got another dry response and then nothing for almost 2 weeks until I reached out. I got a co signer and tried again and reached out to follow up and got "it's the same as last week" as the response even though no one ever followed up with me and I was left to assume it was a no, and then further ok, thank you when I addressed the poor communication and customer service. Nothing. No customer service at all unless they thought they could get a deal out of me with a 40,000 dollar car. I left a review of my experience because I had also tried to work with a Horne Dealership a few months and didn't have success but that dealership communicated, explain what the hold up was, asked about my co signer, asked about more money down (which in reality would have been doable now in this situation but wasn't reached out to discuss what number was realistic for me or the deal) then ended it with we would love to work with you when things change. I was disappointed to not be approved, but left satisfied with my experience overall because customer service was present. Very quickly after leaving my review I received this text message from the GM Luis who was extremely passive aggressive, talked down to me like I didn't understand even though I was very forthcoming about being aware my situation wasn't easy to work with and then said "out of respect for me" he didn't post my credit details on the google review as if any business should do that to its customers? Like that was a favor? And then said If I had a solution to call him. So..you have no customer service, try to bully your customers and then deflect accountability and want me to do the job your team couldn't? Or was that just more of a way to try to be insulting? Let me be clear, my issue isn't that I wasn't approved. I knew going in it was going to be iffy and that's why I was hesitant to waste my time sitting at a dealership. My issue is that it was very clear when I had no interest in a 40,000 dollar car their attentiveness to my situation dropped immediately I never heard anything back from the person I was working with. Not one thing. Not a sorry we couldn't do it, not an inquiry to if I could adjust my situation more, nothing. Then on my own, decided to still try to work with them and got a dry rude same as last week response to my inquiry about adding my co signer even though I never got an answer at all and then when I left my review the GM thought it was appropriate to text me this and deflect blame instead of just saying hey, I'm sorry for how we didn't follow up or how my team responded today but let's explain what your hold up is, and if not we'd love to work with you in the future. Simple as that but the way they're handling it is EXTREMELY TELLING to the type of people that run this dealership. As long as you're a happy customer they'll be great but if you have any negative opinions they'll become very rude, and the GM will try to passive aggressively attack you and try to take weird jabs at you like a child.

I recently purchased a pre-owned Audi and needed assistance setting up the Audi app. Since I wasn't…read morefamiliar with the process, I stopped by Audi Gilbert hoping someone could point me in the right direction. As soon as I walked in, I was warmly greeted by Orlando. After explaining why I was there, he immediately offered to help and took the time to walk me through the entire setup process from start to finish. Not only was he knowledgeable and patient, but he also made sure everything was configured correctly and that I fully understood how to use the app before I left. Orlando's professionalism, attention to detail, and genuine commitment to customer satisfaction were truly exceptional. Even though I wasn't there to purchase a vehicle, he treated me with the same level of care and respect as if I were buying a brand-new Audi. Experiences like this are what set a dealership apart. I left incredibly impressed and grateful for Orlando's outstanding customer service. Audi Gilbert is fortunate to have him on their team, and I would not hesitate to recommend both Orlando and the dealership to anyone looking for a first-class customer experience.

I'm extremely disappointed with my recent experience at Audi Gilbert, both with the customer…read moreservice I received and with the quality of the service performed on my vehicle. I recently brought my Audi in for an oil change/50,000-mile maintenance. I was told there were no concerns with my vehicle, maintenance/oil change done with no issue, and it was returned to me. Just two weeks later, my check engine light came on. I used Audi's AI assistant to schedule a service appointment for a few days later. My appointment was at 9:00 AM, and I dropped my vehicle off at that time. By around 1:00 PM, I still had not received an update, so I returned to the dealership to find out what was going on. I was then told my vehicle had only just been taken back to be looked at -- about four hours after my scheduled appointment. At that point, I was simply trying to determine whether I should continue waiting or arrange a ride home. The service agent told me it would likely be another 3-4 hours and that I should probably go home. When I asked why it would take that much longer considering I had dropped the vehicle off at 9:00 AM for a scheduled appointment, his attitude immediately became irritable and condescending. He told me I should essentially be grateful that he had "gotten me on the schedule" and that they were only looking at my vehicle because I had recently had my oil change there. LETS BE CLEAR NOW, he did not "get me on the schedule." Audi's AI assistant scheduled the appointment for me. I continued trying to understand how their service department handles scheduled appointments and why my vehicle had sat for four hours before being looked at. Instead of simply explaining the process, the agent became increasingly condescending. Since it was taking longer than expected, I asked about a potential loaner vehicle. I was then told there would be no loaner vehicle available, even if they needed to keep my car overnight. The service agent proceeded to tell me how he had vehicles that have been there for a week+ and those people don't even have loaners. At that point, I asked them to bring my vehicle back, give me my keys, and I left. I then took my vehicle to an Audi-certified repair shop, where I learned that the drive belt was completely shredded and had damaged wiring to the coolant sensor. I was advised that the condition of the belt was something that should have been caught during my recent service/inspection. I had just paid Audi Gilbert to perform scheduled maintenance on my vehicle and was told there were no concerns, only to discover two weeks later that there was a significant issue that apparently should have been identified during that service. Poor customer service is frustrating enough. Being spoken to condescendingly for asking reasonable questions about a scheduled appointment is unacceptable. But having serious concerns about whether the inspection I paid for was performed thoroughly and adequately is an entirely different issue. What makes the experience even worse is that after I asked for my vehicle back and left clearly dissatisfied, no one from Audi Gilbert followed up with me - don't worry, you don't need to at this point. I expected significantly better service, communication, and professionalism from an Audi dealership. Based on this experience, I have very little confidence in Audi Gilbert's service department and will be taking my vehicle elsewhere moving forward. I would highly recommend the Chandler or Scottsdale location is possible.

Great team. my AC went out on my Honda and they got it up and running quickly and for a reasonable…read moreprice. Their customer service on the phone is exceptional. They also send a report of the vehicle when they're finished which I really appreciated

These are my go-to guys since buying a used car. I appreciate their honesty and never feel like I…read morehave to take someone with me that is knowledgeable about cars. I also like that they don't try to push services on you. Relieves my anxiety and I truly appreciate them.

Had a Great experience today, First it started with a call from an amazing young lady named Mary,…read moreShe was asking me about my needs in a vehicle and what I'm looking into vehicle-wise. She scheduled me an appointment for tomorrow, Super excited!!!!

This has been my home service department for a year now and it's the best I've ever had. Jesus…read moreDiazbarriga has handled 5 services for me and one major repair. Very professional, and communicates effectively. My blower motor broke in 100 degree weather and they got me all fixed up in 2 hours. Couldn't be happier with the staff at this dealership.

On 7/27 an impaired driver traveled into oncoming traffic and hit my 2017 Jeep Wrangler Sport. The…read moreJeep was considered a total loss. She did her job as a Jeep and kept me alive though. I went into Courtesy Jeep on 7/29 and met Christian and Phillip. Both were so very kind and understood that the experience was traumatic. Both let me know they would work with me to get another Jeep. On 8/1, the insurance paid off my other Jeep and I was ready to get started. I met Jimmy and Jeff (I knew Jeff from when I bought my other Jeep and he's such an awesome person) and they started my paperwork. They worked with me to get me into a 2019 Jeep Wrangler. Frank in finance sealed the deal! I can't thank these men enough. I'm bruised, burned, and hobbling around from the accident, but I'm grateful to be alive and to be back in a Jeep. Thank you guys so very, very much. Christian, I wanted to let you know that I'm really grateful to have met you the first day when I walked into the dealership. I was looking around online and had found a Jeep elsewhere, but wanted to see what Courtesy could do. Because you were personable and truly cared about what had happened to me and talked with me like I was a human being and not a "sale" I decided to stay with Courtesy Jeep. Thank you for the Jeep hat man! You all deserve huge raises!

Chance went above and beyond for us when we were interested in a Mazda they were selling there…read more From start to finish he never had a bad attitude even when we were trying to haggle prices. He listened to us and made the car buying process a bit more easy going and less intimidating. Thank you Chance!

Great sales people, not pushy or overbearing, I told them I needed a little time to decide if I was…read moregoing to get the car I wanted. They didn't call me non stop asking if I was ready or anything! (Not pushy) Even though my credit wasn't the greatest they got me in the car I wanted at a great price. Amazing sales people for an amazing car! Highly recommend! In a world full of KIA's drive a Mini (especially a JCW!)

The easiest car buying experience. Ted and Jordan worked to get the right deal for me. There was…read moresimply no pressure to buy and I was out of there in a timely manner!

I've received wonderful service every time I've come here, and once again, this visit was a great…read moreexperience, especially working with Alex. I brought my vehicle in for routine maintenance, and they identified a couple of small issues that could have turned into bigger problems down the road. They handled everything quickly and efficiently, got the repairs covered under my extended warranty without any hassle, and kept the process smooth from start to finish. They also gave the vehicle a thorough once-over, confirmed everything else looked good, washed the car, and handed back the keys with a smile. This is absolutely the place to bring your Cadillac and I'd trust them with any vehicle.

I came in for a trade‑in appraisal after being invited by the dealership, and the experience was…read moreone of the worst I've ever had. Matt asked for my keys, saying his manager needed to drive my vehicle as part of the appraisal. I watched the manager get in, sit for a moment, and get out without ever driving it. This was misleading and left me without my keys during an interaction that quickly became uncomfortable. After receiving the appraisal offer, I said I would review it and follow up later. Instead of respecting that, Matt repeatedly pressured me for immediate feedback. When I explained that several numbers were significantly off, he kept pushing and told me to "be straight forward," even though I already was. He then added that he "wouldn't have come in on his day off" if he didn't want to make a deal -- an unnecessary and unprofessional comment. When I folded the offer sheet to put it in my purse, he said, "Give that to me," and snatched the paper out of my hand before I could even ask if I could take a photo. At that point, I still didn't have my keys, which had been taken under false pretenses. I had to ask the receptionist to retrieve my keys because I wanted to leave immediately. Matt came out with them, and I told him directly that his behavior was unacceptable. I left right after. This dealership treated me as though I was making a trivial purchase, not considering a vehicle worth over $60,000. The misrepresentation, pressure tactics, unprofessional comments, and physical disrespect were completely unacceptable. I hope management addresses this so no other customer has to experience what I did.