The business ethics at this dealership is of the utmost integrity. Thank you to Ali Lanz, GM for delivery to me of a 2020 Aviator hassle free. John Halter- a superb sales person Who outperforms any sales person I have ever met in the car dealership industry. He drove all the way from Mesa to our residence in North Scottsdale to show us more specific details of the aviator. He took the time to explain everything and was very patient. I highly recommend this dealership. read more

Fiesta Lincoln - 2020 Aviator - Auto Repair Near Me - Mesa, Arizona

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Let me start by saying we have not purchased a vehicle from Fiesta Lincoln Mercury so I can't speak to the entire car buying experience at this dealership. We have stopped in a couple of times to browse and get a closer look at a few vehicles and each time have been greeted by friendly and helpful salesmen who appear to understand that we are not purchasing immediately. The dealership itself is clean and well maintained. The showroom is spacious and there's no problem with your browsing and taking your time to look over every inch of a vehicle if that's what you choose to do. I, for one, appreciate that. read more

I brought my Lincoln continental for warranty service into the dealership and I was very impressed with James the service manager. He was very professional and courteous even gave me a ride back to my office. Thank you for a first class service read more

9/12 I had made 2 appointments to bring both 2018 Ford F150's in for the recall work. Case Kershaw is a great Service Advisor. He made our appointments and kept us status's on work performed. He's personable and friendly. Highly recommend him to friends and family! My 2015 F-150 needed some warranty work, the screen kept displaying trailer disconnected and reconnected. This was an intermittent issue. I made an appointment with Chris, and there was no issues. He greeted me with a smile and confirmed the appointment and provided an estimate on how long it would take. His expectations were accurate and his communication was spot on. Our truck was fixed and washed! Great work, and courteous staff. I recommend my family and friends to have their vehicles serviced here! You won't regret read more

I called in November to set up an appointment for my car to get service. I needed a loaner car with that. So it took a month to set up. I went today for my appointment and guess what I'm not in there system. The girl that answer the phone to set up my appointment messed up and didn't key me into their system. I am so pissed, I live 40 mins each way and they wasted my time and gas. Beyond annoyed. We set up another appointment and guess what it's another month out. Thank Fiesta Lincoln for wasting my time and money! read more

The service department at this dealership is the most horrible service I have EVER dealt with & I have owned many cars! They are rude at times & totally incompetent. This is supposed to be a luxury car, but you would never know by its service dept. The latest was my car was left for a week and wasn't even looked at upon my return. Buyer BEWARE read more

My wife drives an older (2002) Lincoln which we bought elsewhere, but over the past 15 years we have brought our car to Fiesta for various service issues. They have always treated us exceptionally well and have resolved every issue we have brought to them. The service area and waiting room are always sparkling clean and, of course, it's fun to sometimes wander through the sales floor to be wowed. The service advisor we have recently been working with is Ryan. He is a perfect example of what we have encountered - he is always polite, attentive, informative, helpful, and respectful. Their service techs have always left the car cleaner than it was when we dropped it off. read more

Would never buy anything from here! Jhon the sales manager is rude and a terrible sales person! Save your self the time and go somewhere else ! read more

My experience was great. James and his service advisors are top notch. In and out quickly without any upsales

I bought a Lincoln Aviator from Fiesta on the 21st of May 2021. As part of the deal they insisted on paying off my balance at Chase bank on the trade-in Yukon. After more that six weeks, they have not paid off my balance. Meanwhile I am late with a payment according to Chase and today they applied a late payment. I have called Fiesta numerous times about this issue starting just a week after the sale, but they treat it in a very casual manner. Their attitude seems to be "well it will probably get done sometime". Their finance department is totally incompetent and nobody within the organization seems to care. read more

Bought a 2017 MKX here. Best car buying experience ever. After another Phoenix area Lincoln dealer pulled a "Bait and Switch", we went to Fiesta. They had the car we wanted and gave me a fair price. No haggle, no hassle. Everyone there could not have been nicer. Jim the salesman and Corey the sales manager were both terrific. I'd recommend Fiesta to anyone wanting a pleasant car buying experience After the sale their concerned attitude continued. I had a rebate certificate from Lincoln which did not seem to be working. Corey pushed Lincoln to get it straightened out and got me my rebate And best of all, I love the MKX. It's a great car read more

Awful delivery service. I signed all documents and still my new auto has not been delivered, the dealer has still not picked up the Arizona license plates from the MVD office. Totally upset! read more

I was in the process of purchasing a 2013 Juke, which was just posted on Autotrader. I made an offer, and the manager Eddie Nelson accepted it. I received a call and they let me know they needed my driver license, insurance card, and credit card for my $3k down payment. I said I needed about 20 minutes to gather that up, and was told they'd call me back in 30 minutes. I got a call from Eddie letting me know the car was no longer available. I said that didn't seem right, since they were selling the car to me. He pretty much shared the other buyer was paying full price, so it's perfectly clear they have no integrity. If I get an email back, letting me know my offer was accepted, I should have 1st opportunity to purchase the vehicle. Just want others to know what to expect if making an offer. I'd suggest not purchasing anything from them, as this example is clearly bad business. read more

My experience here has continually been subpar. I purchased my 2003 Lincoln Aviator used from a private party. I called multiple times into their service department, the first time i asked about a servicing, and was told it was probably a waste of time to deal with it. The second time i left a voicemail with a service person and never heard from them again. I was considering buying a lincoln MKC i really liked them, but not being able to have a reliable place to take it to i didnt end up making it my purchase. Instead i bought a Cadillac SRX from Earnhardt Cadillac, (they are absolutely amazing in both service, sales, and financing, check them out) i have always been a Ford guy, but not having access to a reliable company forced me to Cadillac (surprising an amazing experience that i wont soon forget!) read more

I stopped by Fiesta Lincoln to test drive and possibly make a purchase on a 2014 GMC Acadia as a 3rd vehicle for my family and i was totally thrown back and disappointed by the way i was treated by the new sales manager named Edward. Myself and my wife were ready to test drive the vehicle so the sales guy gave us the keys put the dealer plates on the vehicle and took copies of my drivers license so we were buckled in and ready to go but then Edward had the sales guy come back outside to take the keys from us just as we were driving away because he refused to allow us to test drive the $13,000 vehicle with 40,000 miles and paint peeling off multiple area's on the vehicle until they ran our credit, why would i allow them to run my credit for a vehicle that i haven't even test drove, makes no sense considering i was already pre approved by my credit union in advance. I have purchased many expensive brand new vehicles that costed me triple the price of this used GMC and i have never in my life experienced this kind of treatment. The sales guy told me that the reason Edward made this decision was because i was laid off from my job due to the Covid19 so he prematurely determined in his own mind that we were not able to afford this vehicle. He had us standing in the Arizona heat and made my wife feel humiliated because there were other customer's around us watching and listening. My wife is Puerto Rican and I am Hispanic born and raised in this beautiful country, i really hate to pull the race card but i truly believe this is why we were targeted by Edward. My wife is a supervisor for a large health ins company and makes really good money so this purchase would have been a breeze with only her income not to mention im collecting unemplyment until im able to go back to work in a couple weeks so for him to make a decision like this not even knowing our finances was degrading and mean. We are very financially comfortable and we are good caring educated people who have the up most respect for everyone regardless of race gender or financial status so when this happened it really hit close to home and showed us that racism is alive and thriving in this sales manager. I was very upset and told the sales manager Edward that i couldn't believe he was treating us this way and let him know that i was going to do a Yelp review and his response to me as he was walking away was that he would have my Yelp review taken down within minutes. I work right across the street at Larry H. Miller Ford Mesa and this kinda behavior is never acceptable regardless of our titles or positions because we value our customers for making it all possible. This guy is bad news for this company, he has no people skills and is extremely rude and aggressive. I have been a loyal customer to Fiesta Lincoln and i will say with all honesty that this company has been great, caring and loyal to me and has always taken very good care of me, my Lincoln vehicles and purchases but Edward has placed a sour taste in my mouth and unfortunately all it takes is one unprofessional person like Edward who doesn't appreciate his job to make the whole place look bad. We are in some scary times with so much uncertainty and people like Edward who abuse there power and treat the customers who pay him his paychecks and keeps food in his mouth are reminders of what customer service should never look like. For Edward to even threaten to take down my Yelp review only proves that he is a bully and refuses to allow us as consumer's to voice our dislikes and opinions regarding the way we are treated. This review is for the sales department only, this review has no affiliation to the service, parts or finance department. Fiesta Lincoln was built on morals and hard work, this dealership is owned by a hard working man who has worked hard his whole life to make Fiesta Lincoln what it is today and that's why im posting this review because our experience with the sales manager Edward was anything but professional and i know with no uncertainty that the owner of this dealership did not build this company on the work ethics that Edward is operating by and is introducing to the public under the Fiesta Lincoln name. read more

DO NOT TAKE YOUR CAR HERE!!!! I have taken my navigator 3 times to this dealer. Every time I get it back there is something else is wrong and they never fix the original problem. The manager is unprofessional and unwilling to work with you. He is a nasty person not trustworthy and unwilling to do anything to help you. I paid over $3000 to get my car fixed and it is still not running. These are the worst people to deal with and will RIP YOU OFF! .. The Service manager is arrogant and a complete idiot In my opinion and he sure doesn't know what he's doing! read more

Tawny Anderson was absolutely amazing with helping me get my first car! She worked with me and helped me go about finding the best deal and best car for my situation. This was my first time ever buying a car and she made the process easy and relaxing. I was super nervous since I had never been through the process before but she was able to make the experience stress-free! I would 100% recommend her for your vehicle purchase because she will do her best to get you a car that will suit you and your needs! read more

Great service at a fair price. They do the job and keep you informed and give you a nice car wash at the end. The only disappointment was no cookies because of COVID 19. read more

While searching on Kelly Blue Book website for a used vehicle, I found a exceptional deal on a 2012 Infiniti EX35 Journey listed at Fiesta Lincoln. I called to find out if the vehicle was still available. At first I was taken back by the attitude of the receptionist but was pleasently surprised by the friendliness of the used car manager, John. His attitude and personality made up from my initial inquiry of this dealership. I made arrangements for us to meet him later that day. When we arrived, we were at awe at the condition of the vehicle and Johns pleasentness in introducing himself to us. John, directed us to Bill A., the salesperson who accompanies us on our test drive. Bill A., was honest and fair salesperson who went over our questions and concerns. Bill A., went beyond finding us a auto loan with a decent APR. As it was getting late in the day, I felt my sugar levels drop (type II diabetic) when John, the manager brought me a basket of goodies to get my levels back to norm. Everyone we interacted with at this dealership was extremely pleasant, understanding, explained things to our understanding (sales, loan application and signing of paperwork). If you are looking for a clean used vehicle, be sure to call and ask for John and/or Bill A. you will be glad you did. read more

I took my Navigator in twice for service in Mesa, What Service department gave was misleading information on repairs. I feel they have taken advantage and misleading conversations from the service dept. and General Manager. They tried twisting things that were told to me.This has been a terrible experience. I will never return I feel like they took advantage of an older woman by twisting there word around and made me feel like I misunderstood what they were saying. There should be a law against there practice. I would appreciate if anyone could tell me where to go from here with my complaints. I feel they get away with there lies because people like me don't know where to complain, going to there General Manager was a waste. All he made me feel like was I was not being honest, when in reality they were just sticking up for each others untruthes. read more

After seeing their inventory online, yesterday I stopped by on my lunch hour to look for a new Lincoln Continental for my wife. I walked around the lot, but could not find any Continentals. I walked into the showroom, nothing there either. After a couple of laps through their showroom, I witnessed about a dozen people sitting at their desks, including 2 with the title "Sales Manager". Not one person got up to ask if I needed any help. I left frustrated; apparently the staff is there just to collect a paycheck. I will find my wife's future car elsewhere. read more

I have recently purchased a MKC Lincoln from Fiesta Lincoln located in Mesa, AZ. I purchased this wonderful vehicle from Mr. John Halter; I am 90 years old and the assistance John taught me ( and is still teaching) about this vehicle is extraordinary. He not only is a great salesperson but I have found him very honest and always took the time needed. A big Thank you to John and Fiesta for consideration and time given to me. This is, I believe, the 4th vehicle we have purchased from Fiesta and have always been very satisfied. I have recently lost my husband and John has been understanding, helpful and kind. Blanche Lorraine Nelson read more

I've taken my MKC in for routine service several times. Loaner cars are almost never available (a guarantee when one purchases a Lincoln). I even called to get "on the list" for a loaner car. Four weeks later and still no call back. While the people are very nice, the service experience at this dealership is sub-standard. read more

Marco brought a Corsair to my house for me to test drive and he was very knowledgeable and kind. The staff was very helpful and accommodating. Overall, I had a positive experience with Fiesta Lincoln! read more

This place is amazing! They always deliver top notch customer service. I brought my vehicle in for a service and an inspection. They exceeded my expectations and I will always be coming to Fiesta Lincoln for anything car related. Kyle in Parts/Case in service were great! Thank you! read more

After several attempts to repair our Lincoln product under warranty, this dealership FAILED. Amazingingly, when it came to non warranty, schedule owner maintenance,(1200.00) it was done right away! However, after having to wait almost 3 weeks for scheduling warranty work, the work wasn't even done. In fact the only item addressed was a non warranty oil, filter and lube. They got that done, but were either unable to address the warranty issues or my favorite, "unable to duplicate problem" claim. Really? You couldn't see that a led light failed to operate? WTF!! and TWICE this vehicle had to be towed into the dealership within 12 hours of releasing the vehicle to my family. It seems that this time, after they did the oil change, they failed to properly secure the motor under cover causing it to fall while my wife and daughter were driving the vehicle, dragging on the ground make a really bad and loud noise. There is not enough space or words to effectively convey my feelings about them. What I can say is this: The sales department may be wonderful, good price, good feelings, etc. But the purchase of the vehicle is the smallest portion of ownership experience. The true test of a dealers intention lies in the service department; that is where the real ownership experience occurs. This service department has done real damage to the Lincoln brand. After dealing with this bunch of incompetents, I would NEVER purchase a Lincoln product again. Buyer Beware: A wonderful sales experience DOES NOT EQUATE TO A GREAT OWNERSHIP Experience read more

I have been a Fiesta Lincoln customer since 2009. The service has been consistently excellent with very few exceptions, despite the problems of turnover in personnel which has caused brief hiccups in training-related mistakes, which they correct quickly. I have had unwanted sales calls from time to time, and had to go to the General Manager to get them stopped, but this is a dealership, and aggressive sales people are to be expected. The service however, remains some of the best around. read more

I had to have a minor repair, but once I left my car I discovered I had several Factory Corrections that needed to be fixed. I am a hospice nurse and cannot get by without a car. Give me the Italy provided me a loaner car to use which I really appreciated. The repair done on my car was excellent it was clean and washed and the service was very prompt much much better can any car dealership I have dealt with. Thank you Chase! read more

My wife and I had a great experience with the purchase of a new Lincoln. John Halter is very professional and knowledgeable with every product they have. We felt very comfortable and never pressured. The finance manager was also very friendly. He put together good price for the vehicle we choose. If your looking for a good experience, I will highly recommend John Halter and Fiesta Lincoln. read more

We bought a new 2017 MKX from Fiesta Lincoln after a couple of weeks heard a loud pop while driving and immediately we heard a rattling noise. We have had back to Lincoln many many times for them to find the rattle. Last week had back to them for the same problem. We wanted to go with the service man when he took it for a test drive he indicated that wasn't necessary he would find the problem, guess what he couldn't hear that anything was wrong. Since bought our car from Fiesta Lincoln they have had 3 different General managers and all 3 tell you how they are going to get the service department running to perfection. NEVER has happened yet. The service is way below any service we have ever experienced. DO NOT BUY A CAR FROM FIESTA LINCON. Update we took our MKX to Horne Ford in Apache Junction,AZ and they found and fixed the problem in 90 minutes. read more

Excellent service! Chris got my car in and out in 30 minutes! He had it washed and a bottle of cold water waiting in my car. I am one happy customer. read more

LACKS INTEGRITY!!! Took a car in, under warranty for repair of an intermittent problem, they attempted 4 times to repair the car, they replaced parts not associated with the problem. 30 days in the shop, 4 attempts, Ford Help desk inquiry and no one can fix it. 4th time they had it for a week and at the beginning of the week they witness the problem, but they can't find the root cause so they drove it around the block and it didn't show the problem. So they said to me call us back and we will have a service engineer come look at it. Even knowing there is a problem with the car they gave it back to me. Lincoln called them inquiring about the repair issue. They claimed it fixed, but it's not. Still has the problem! I called General Manager Gary complaining about the Service Director Todd providing false information to Lincoln, He stated for me to never to comeback and don't want the car back because they aren't making money off of the car in service and its Lincoln problem. Organization lacks ownership/ responsibility and pride. NEVER DO BUSINESS WITH THEM! I'm getting ready to deploy as a service member, LOVE THE SUPPORT!!!!!!!!!!!! read more

My son was interested in a vehicle that he was told was not going to be available for sale until the next day. I called down and talk to the salesman and made an appointment for that evening to talk price. There was 2 vehicle he was considering but wanted me to look them over first. When I arrived I was told that the sales manager was "making calls" to interested parties on one of the two vehicles we were considering but since we were in the building we would have first choice. We got numbers worked up on both vehicles and only then were told that they had sold one out from under us to someone that isn't even in the building!!! Very deceptive and we were lied to by Fiesta Lincoln. They didn't honor what they told me when I arrived, sales manager could give a damn about anything but his numbers. Would not recommend this dealership to anybody!!! Terrible business practices!!! read more

I went to this dealership based on decent reviews as far as dealerships go. Unfortunately, I have not received a very high level of customer service. Definitely not what one would expect when purchasing a "certified" pre-owned luxury vehicle. When I got the vehicle I was promised it would be re-detailed because it was very poorly done the first time... Dried food on console, some greasy smudges all over the panoramic moon roof, etc. Within 6 days of purchasing my MKX I nearly rear-ended another vehicle on my way to the dealership because my brakes didn't feel right. The car in front of me slammed on their brakes, I normally would've had plenty of room to brake, but my brakes were not working. I was standing up on them trying to get it to stop. The service advisor was shocked at how bad they were. I was given a loaner and told they would detail it again before I picked it up. Well, I went back and the only thing they did cosmetically was take the sales sticker off of the windshield. Even the food was still there.. One week later, I was sitting in the passenger seat and realized the heater was blowing cold air on that side. I also noticed the steering column started making a grinding noise. The reverse camera and warning system started to malfunction as well and it didn't beep at me at all when I tested it by reversing it toward my husband. It only beeped once when it was mere inches from him. I was already very nervous driving the suv after my near accident. All these new issues have really made me question the certification process as well as the quality of the car I bought. I was called by both the saleperson and the GM and told they just want to make sure I'm happy with my purchase and rectify the situation. They told me I could trade this vehicle that has spent more time in the shop than w me. Well, they are singing a completely different tune now. They are only willing to give me a partial trade in value. They are trying to take 5.5k off the sticker price. Keep in mind this vehicle was purchased about 2 weeks ago and I've had a loaner 6 days this time. It's clearly a faulty car and they clearly know it. They are saying that things start breaking down after 24k miles. Great! That speaks volumes for your car quality! I can't wait to see what other fun I get to endure w this lemon and this shady dealership. read more

Rip off! Their service department is a joke. They inspect a vehicle before I bought it, then after I buy it I find out it needs ax work , new suspension, and new engine... Really guys! read more

I took my car here to get service and was told I needed about three grand in service done. My mistake was trusting that this company was giving me a fair deal. After leaving my brain turned on and I called another shop and learned they would be able to complete all the same work for less than a thousand. Luckily, I only got one thing fixed but I will not be back. read more

Always provided good service and the prices are reasonable. Not cheap, but quality work at a reasonable dealer price. Just avoid silly things like wiper blade changes which are a little pricey and you can do yourself. read more

I had my 2015 MKX in for routine service last week. It was a pleasure working with Megan and the rest of the service department team.

I had the recent pleasure of purchasing a part there a couple weeks ago. Their manager Joe was very heplful in finding what I needed (for a 79 mind you.) Very to the point but very friendly also. read more

June 2 we purchased an MKX from Fiesta Lincoln in Mesa, AZ, with Greg D. Delannoy. On June 3 I noticed the glove box was broken and took it to the service department. They said they needed to order a part and it wouldn't be in before Wednesday. I explained that the vehicle was being driven to Texas on Tuesday. The service department told me that because the vehicle was under warranty we could have it fixed at a Lincoln dealer in Dallas, with no problem. Before the vehicle left Arizona, on June 5 we called and spoke with the Greg to inquire on exchanging it for a different model. He told us that he had three available for us to come and look at, which we agreed on the following afternoon. Once we drove over to the dealership we were told they actually didn't have anything to look at, that it would be some days before the vehicles were certified. Greg would go to talk to his manager, Curtis Elder and come back to report to us, so we asked to speak with the manager. Mr. Edler, who was so eager to meet with us when they were trying to sale us a vehicle didn't bother to meet with us when we went back, even when Greg asked him to talk to us. On June 6, after noticing the locked lug nuts, we called and spoke with Greg to inquire on the wheel locks, as there was no key for them. We were told that they don't put locks on their vehicles. Well, they told us to also take care of that in Dallas. I have now taken it to David McDavid in Plano and am being told I must pay over a hundred dollars to have them cut off and replaced. The funny thing is that when I viewed the Carfax report it showed that they did put the wheel locks on the vehicle, which I was sure they did, as it was one of their loaner cars. I also showed them that the back of the rear passenger seat isn't affixed properly; the carpet flap was unattached exposing rust. David McDavid said they were unsure at that dealer what would be covered under warranty, the lug nuts definitely aren't covered, so we must pay for them to be cut off, which we did. The seat and broken glove box. June 17 we received a survey to provide feedback about our purchase experience. I answered the survey. I received a follow-up email on July 3 asking how Fiesta Lincoln addressed the concerns. I had to respond to the survey and tell them that I had not heard from Fiesta Lincoln. I have never been as dissatisfied with a major purchase as I am with this one. Prior to this purchase I had high expectations of Lincoln. The subpar customer service we have been shown is disappointing. In fact, from what I can tell, Lincoln doesn't appreciate my business. In August I did return to Fiesta to request to be reimbursed for the wheel lock cut off, as I had proof on the carfax report that Lincoln installed the wheel locks themselves. It took a few weeks but I eventually got the check. Outside of that, we never heard from them. read more