I don't even want to give one star! I was expecting a package but I had to go out, so I left a release form printed & signed my signature from fedex.com on the door saying that the delivery man can leave the package without my signature . When I came home, there was a note glued to the release form, saying that he needs my signature so he can't deliver it. WTF???The release form clearly says he doesn't need my signature & what's the point of printing the form then??!! I got so mad & I called the customer service but they are so useless it want even funny. I know those delivery guys are not so smart, but how can he this stupid? I can't even believe it... read more

FedEx Ship Center - Release Aythorization Form, but the delivery man left a memo saying ‘We missed you’, WTF? - Shipping Centers Near Me - Honolulu, Hawaii

Ok Review time, So we still HAVENT RECEIVED OUR ORDER!!! I called the company we ordered it from they said at this point it has to be LOST!!! they asked if I spoke to Fedex I told them yes and I also told them what Fedex told me and the lady said what?? She said I dont know why they are telling you that you were supposed to have gotten it 7 to 14 days after I ordered it I told her that's not what they said they said the date you guys gave is a tentative date she said NO its not ALSO FEDEX told us that USPS is going to deliver it called USPS to find out they DONT EVEN HAVE IT!!! So the company is shipping ANOTHER ONE!!! SO IRRITATED!!!! read more

FedEx Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

2 day delivery is going on day 7. Drivers are lazy to get out of their vans. Unlocked gate but will not open it. This is a business and we have lost revenue from it. You get a call center and never reach someone who can actually fire or reprimand the driver. One of my two packages was left today thrown over our gate. Fed Ex blows I will start talking to all my distributers to use UPS instead. read more

Their customer service is a joke! We had package delivery to our house by FedEx and FedEx couldn't figure out where our house was since it is a new community, though UPS and UPSP already got our address put into their systems all right. Now when we called their 800 number so that we could have them deliver our package to the right location, they couldn't help us get in contact with the driver or anybody who actually works on the island at all. They kept saying the hour for Oahu location was 8AM-10AM and we have to call the 800 number again to get transfered to a person on the island. That's 2 business hours and anybody works in daytime is screwed. We decided to just drive to the shipment center ourselves to find out where the package was. A middle aged big white lady with glasses (unfortunately she didn't have a name tag) at this FedEx Express was rude. As soon as my husband started to read the tracking number like 2 letters into it, she was like "Nope!!" and shut him down. So we proceeded to show the tracking number on our cellphone and she bluntly told us it's at FedEx ground. We asked her about them not being able to find our house, and her response was pretty much "well I can't help you"....sounded more like "I don't give a shit" to me. Thank God people at FedEx ground were much nicer than those at FedEx Express. It took them a while but they found our package. One of the drivers told us that they now know where the new community is and can deliver packages no problem. While I appreciate him saying so, I don't think I would ever use FedEx again, at least not by my choice. read more

Waiting for a package here at home ALL day. Driver even had my husband's phone number. We live in a condo and SOMEhow the delivery driver got into our secured building, left the delivery tag on the WALL by our door and did NOT even knock to check if we were home! We also have a big door knocker clearly visible on the door. And we live in a studio apt so it's easy to hear a knock at the front door, not like we're in another room or another floor. I understand it's the holiday season and delivery/ postal svcs/ etc staff are probably overworked and understaffed. There may be good staff out there I'm certain. But this worker was obviously just inconsiderate, irresponsible & lazy - absolutely NO effort to reach us & do his/her job. If you call the main phone you get the automated system. We managed to reach a real person & was told they have no way to contact the driver to come back with our package and delivery will be "attempted" again tomorrow. Apparently driver said "they tried" ... so how do they know what he said if they can't contact him??! Complete B.S. with this company & this has happened before where they "attempted" to deliver a package - which they DIDN'T, same situation as described above - and we had to drive a long way to the main office here to pick it up. I don't know about the mainland but the Fed Ex service here in Honolulu sucks! Whatever you buy, if that company uses Fed Ex for delivery, avoid that at ALL costs!!! read more

My son sent me a shipment from OmahaSteaks for my birthday and Thanksgiving. He emailed me that the steaks pkg would arrive Wednesday 12.04.19. I followed the tracking option and the pkg was at the Honolulu distribution center since Wednesday 12.4.19. The pkg was finally delivered 12.06.19 at 8:15 p.m. The delivery label shows that it was to be delivered in two days from 12.02.19. The Styrofoam container was stained, one of the steak boxes that I checked is wet, the steaks are bloody, soft and questionably edible. I emailed my son to file a complaint and get his money back. I suggest you avoid using FedEx to deliver frozen foods if you want timely delivery and solid frozen food to be delivered to the recipient. read more

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Hey, FedEx employees... we are your customers! We're the ones trying to get our shipments out! We're the ones paying you guys! Get your customer service skills together. If assisting me is too disruptive to your day, get a job where you don't have to interact with other humans. It's already a pain in the ōkole having to drive out to your location so just, at the very least, pretend that you like other humans. Just fake it. It's okay to be helpful. In fact it's your job. So turn that frown upside down and pretend like your job description includes giving great customer service... to your customers... it's literally your job. Just sayin'. read more

FedEx delivery is the worst service out there for Honolulu Hawaii. I am taking this complaint to the top corporate office for a review with my attorney. When paying 2 day shipping from Omaha Steaks. This Damn company was supposed to deliver my meats by weds the driver said today!!!! Now that meant perishable item that leaked and spoiled sat unrecognized that it had to be delivered. This is going on KHON for help my meats were all spoiled!!! read more

As I was waiting for my package to get delivered, I saw the FedEx truck at Kapolei Walmart, back door cracked open, with my package at the edge where someone could've stolen it. I called to have my package held at this facility and was told very specifically by the customer service rep that it wasn't going to be put on the delivery truck so I could pick it up the next day. I drove 30 minutes to get there only for the man (with a slight attitude) at the desk to say that there were no instructions about holding my package and that it's out for delivery AGAIN. Which is fantastic because I won't be home to receive it since I have work. So now I have to drive back tomorrow. Thanks for nothing. read more

Same crap different day! Negative stars! Unfortunately American Express uses Fedex to ship cards and as usual it turns into a nightmare. The multiple fraudulent attempts stating no one home or business closed routine again. Why would they even say business closed in a 100% residential area? Obviously we call customer service and get promised to receive phone calls back to assist with the delivery and of course no phone call. There is only one house next to us and it's an empty vacated lot. Is it that difficult to realize that the address on our mailbox is what you are looking for? WTF??!!!!! Are you kidding me? FEDEX obviously doesn't give two craps about customer service and timely deliveries. Great job FEDEX! Said no one ever! read more

This was quick and easy! I had absolutely no problems and I thought the workers were quite pleasant. I saw the other reviews and maybe I got them on a great day! read more

Left a note saying last attempt when they didn't even knock, ring the door bell, yell, nothing! The first two attempts were the same! And I was HOME waiting all day for these people to deliver. NOW I have to drive all the way to their main office to pick a package that would have been delivered on time of the drive cared more! read more

too far, no visitor parking, only one register open, will try to avoid using FedEx whenever possible in the future.

Absolutely the worst..... I will go out of my way to not ship or get a shipment from FedEx. They are slow, unorganized and quite frankly not well trained. I never have a problem with UPS.... NEVER. I owe my UPS driver a special gift this Christmas season to thank her for a great job. read more

The team here was so helpful and patient. Though the system wasn't working right, they were determined to help me and ship my packages out. Thank you all! read more

ONE STAR! Thank you FedEx for destroying two $700 tablets that I ordered through AT&T and your irresponsibility and unprofessional service. One box had one tablet which was open and missing the accessory keyboard and the second box contained the totally destroyed tablet. See the pictures. Following twitter, it seems that there's a lot of hate vs love for FedEx. read more

FedEx Ship Center - Thanks FedEx for destroying and delivering my $700 tablet. - Shipping Centers Near Me - Honolulu, Hawaii

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if I could rate them 0 stars , I totally would . I sent a package for overnight shipping through fedex and it got there 3 days late . It was fresh flowers . I tried to file a claim online and it didn't work . I called them and told them the issue I was having . They told me that it's too early to file a claim and that I needed to wait a week in order for my info to go into the system and I can try again . I waited exactly a week and tried again . It once again didn't work . so I called them AGAIN and this time they told me I have to go to the location I sent the package . I said I was on a trip to Colorado and will not be back for another 5 days. As soon as I landed , I drove to the FedEx I sent my package from as soon as they opened and waited in line for 20 minutes . Then the lady who is helping me tells me they don't handle claims there and that I have to do it over the phone. So I went in my truck and called FedEx AGAIN for the third time now and told them my situation . They told me that I can't get a refund because it's been over 15 days . it's been 23 days now . And all this time I been trying to get my refund since the day it said it was a late delivery . My refund was for $186 ... and now I lost all that $ because fedex absolutely sucks and will not take accountability. I've tried non stop to get this refund and kept getting rerouted to something else , so much so that it costs me almost $200, my time , and has to go to the original place I sent my package from . I will never be using FedEx again . read more

First thing I see is workers in their bright green shirts and slippers, really slippers? Why are they wearing slippers? Besides that weird observation the line to pick up merchandise is ridiculous one of the workers was moving so slow! Felt like I was watching tv and it's on slow motion... Come on lady we have things to do places to see... Oh and something my bf pointed out, that they get their mail from USPS, hehehe read more

FedEx Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

FedEx bites. You leave notes at the call box stating that the callbox doesn't work and to please call xxx so we can come down and accept the package. Instead, they just leave a slip saying they missed you. It's like you didn't even try to get in contact with us. They are nothing like UPS. Ups they call and let us know they are there. Or on some occasions, if you leave a note stating that you won't be home till a certain time, they call you and let you know that they'll probably still be in the area and they can swing by later. I was so appreciative when UPS did that. FedEx will never do that. One time I saw a FedEx driver walk to the building with no packages and just leave slips. Then moments later I haot a message saying package delayed no one to receive mail. Yet I was right there. I contacted FedEx and they did nothing about it. read more

Such a disappointing experience. I paid for the Fedex Express, just to find out that my package was delivered to a wrong address then returned to the Fedex Ship Center in Honolulu. I called Fedex 5 times and I was told that the package could not be located anywhere. Then, five days later I get a phone call at 8pm, telling me that my package awaits me at the Fedex Ship Center in Honolulu and if I won't pick it up immediately, it will return back to the sender. I politely asked if they could attempt delivering it to my address since they misdelievered it in the first place, but they refused. I spent 1.5hr driving just to pick it up, when I paid for the 2-day Express delivery and ended up receiving it 7 days later. Very disappointing. read more

Sadly, the driver reported no one at home, unable to deliver a "signature required" item, for which we paid $68. Someone was at home all day long to receive "signature required " parcel, again costing $68. No one knocked, no doorbell. Driver returned the following day, as I reported the discrepancy. Well, the driver simply left the parcel at the door, then quickly drove off. We deserve a courtesy refund, as the ordeal was extremely disappointing. Is the FedEx aware that there are "other" companies providing the same services? read more

I regularly pay around three HUNDRED dollars at a time to ship cases of wine to the islands. 2 day air and temperature sensitive. The driver was too LAZY to bring the shipment up my driveway and LIED saying I was not available. I was home all day and my correct phone number was listed. They made no attempt to contact me. Instead dropped it off at a FedEx/kinkos for ME to PICK UP. There are many others out there who need work. Apparently my driver does not feel him/her need to work that hard at doing the most BASIC of jobs. Fulfilling a high value and time and temperature shipment. You should quit or be fired. Let someone else who is not quite so pathetically lazy do the job instead. You don't deserve the pay. Numerous complaints are being filed. Lies and laziness. My wine shipper has been instructed never to use FedEx again and has been advised to not do so for their other clients. read more

I was on Oahu for a month visiting my new grandson. I wanted to ship a gift to my niece from this facility. The agent on duty was extremely unfriendly and lacked customer service skills. When searching for directions to this Fedex office I saw they had a low rating on Yelp. How hard could it be to accept packages, calculate the cost, smile and say have a nice day? AND they live on a tropical island. read more

I just came her to drop off a box with a pre-paid label...simple enough...If you are a Hawaiian Airlines employee, I've heard they have a great discount. In general, FedEx seems fine...wish they had more locations! read more

Would give zero stars if able to. Once again a package delivered to my neighbors house..despite my mailbox right in front of my home and address clearly on mailbox. Just spent over an hour on hold trying to give feedback to customer service...could not get through to anyone. No email address to send comment to. I detest FedEx service and have much better service from UPS. I have contacted the shipper of my items and told them I will no longer order if they are using FedEx. Fed up with terrible service and lack of ability to even contact anyone. read more

I love coming to this location because it's rarely busy, there's always parking, and the customer service is excellent! The customer service clerk Susie is always so sweet, personable, friendly and helpful! Very hard worker! She makes shipping a package an ease and a pleasure. read more

FedEx Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

The most amazing service from the wonderful lady at the counter... Susan helped me to find a box and stuffing. She was friendly and made the service to mail a box out easier and actually fun!! Susan was pleasant and amazing!! Thank you SUSAN for the great service! read more

I just got off the phone with FEDEX Customer Support. For the SECOND TIME in ONE week, FEDEX driver has reported that our package was "refused by customer" when no attempt was even made to deliver the package. My wife and I were getting tracking notifications and waiting for a package that we needed before going out of town. Earlier this week, a FEDEX driver claimed that I refused delivery of a blazer I have ordered. Lucky for me, I caught her in time to call customer service and have her turn around. This driver had the gall to call me and ask me to meet her on the street so she could just hand me the package. Getting a package by FEDEX continues to be a significant NEGATIVE emotional experience for my wife and I. It takes so much energy just to get your package delivered that we are now avoiding vendors that use FEDEX for their delivery. I have asked to talked to management but I have just been getting empty promises. So I will spread this word far and wide until they take earnest AND effective efforts to fix the problem. read more

This is the second time I used Fed Ex for delivery and they haven't disappointed me. The standard delivery took 2 days and the overnight was exactly that. I was really surprised because I took my package in around 4pm and they received it in Oakland the next day at 11am. Tracking the package using the Fed Ex app is so easy to use. As for the customer service it was perfect IF! IF you go in the shipping office with it ready to go. Don't be this guy or gal: 1) Package needs to be taped up-they don't tape it for you. 2) Pack it properly-they don't ship styrofoam coolers 3) Read online what they CANNOT ship-Nobody wants to hear,"I didn't know that!." 4) Know the address and phone number of the person you're sending it to- Why are you calling the person now, the line is long?! 5)The preferred method of payment is with Credit card and debit card-Judging from the frowns whenever someone wanted to pay in cash was like having the Cop burger service.(ref.Super Troopers). 6. If you can't speak English...never mind this is mute point...anyways,have someone with you that can. If you do all this then you're gonna get the best Customer service ever! *Due to social distancing, the office is taped off every 6 feet for each customer, the line if it goes outside is really not that long.* read more

The worst customer service in the world unable to to there job always make mistakes never do anything to correct there mistakes

First off i want to thank KAUI (I believe that's her name) whom I assume works in dispatching. She helped me get my package delivered quickly, her and the driver deserve 5 star rating, but I am giving it a 1 star due to what I experienced. First off, my package was suppose to be delivered yesterday (MONDAY 7/24/2018) but on Sunday I got a email saying there was a delivery date change and it would be delivered on TUESDAY (7/25/2018) which I DID NOT MAKE THAT CHANGE. I called FEDEX customer service and I told them to please have someone call me when they are here because I have a gate n my house is a little further away from the fence and I won't be able to hear the delivery person. They said okay and took down my number and stated that they will have that note in there and will have the driver call me when they are here or almost here. Well today is Tuesday and I did not get a phone call but I got a email saying delivery was attempted but I did not get a call when the delivery person was here. I waited outside all day but did not see anybody at all come by, except for FEDEX EXPRESS; but my package was FEDEX GROUND. So I called the local fedex office and a guy name Jake I believe answered and I told him "I'm not sure who I talk to but I called customer Service to have the driver call me when they are here n customer service stated they had put that note in the delivery notes." He then stated "Drivers don't call people and idk who you talked to but you can call customer service." Like did you not hear what I just said? So I hung up. I called customer service, spoke with a girl whom I forgot her name and repeated my story. Stated that at 256pm, my order was suppose to be delivered but I got a email stating they will attempt to deliver tomorrow(WEDNESDAY) and that I did not get a call like I asked. She said "yea your gonna have to wait till tomorrow." So I said well then what's the point of me giving my number for the driver to call me. Waste of my time." I asked her to forward me to the office which she did and that's when M Kaui helped me. I told Kaui about Jake & how I gave my number to customer service to call me. She said she will contact the driver and see if the driver can come back and I told her I will not be on the island tomorrow so if he can't turn around I can meet him or something because she stated he is still in waianae. Within 10minutes later, the fedex ground person came back and I got my package. All in all, thank you so much Kaui or being so nice over the phone and contacting the driver because customer service said they can't contact the local office nor the driver but yet somehow managed to contact dispatch at the local office. Also thank you so very much to the delivery driver, i didn't get his name but I was told he is new. He was a Caucasian male. Thank you for coming back to deliver my package, i appreciate it so very much. Kaui and the driver deserve 5 stars. As for customer service number and jake, they deserve 1 star for miscommunication, not being able to be helpful and for Jake rudeness. read more

Customer Service SUCKS . I would not choose your company to do business with. I have no choice because others choose you to deliver my items. Always miss delivery, never know when you say you came because my slip of paper/tag is always in the bushes. Boxes always look like it's been chewed up. I would not choose to do business with your company until it takes improvements of your staff. read more

After missing the delivery at home. The delivery lady called me up to say that I could pick up my package at their location. Helpful with providing the address and giving me the tracking number, along with their hours for Saturday. I wasn't sure where to go so I had directions written down. Took a while on Lagoon Drive but eventually found it. I mean you can't miss the Fed Ex logos, trucks, signs etc. There were some stalls in the parking lot but I wasn't sure where I could or couldn't park. I chose the first one I could get into. It's kind of small. A few others were there getting ready to delivery / hand over the counter to the workers. At the time I walked in there was only one worker, who was helping someone and another person in front of me. From the back another worker came out and he helped me. I had my post it with the tracking number and headed it to him. He quickly looked it up and headed to the back to the get my package. He had some trouble though with his scanner since I had to sign twice but that's okay. I was quickly out of there after. I checked my berries once I was at the car. The ice pack was melted. When I got home the strawberries looked and tasted fine, though I personally am not a strawberry person. My mom enjoys it though lol. read more

《052218:1648》 i am still sitting here in the FedEx parking lot in awe of the excellent customer service ive just received. Staff Member Afa was the assisting clerk which helped us understand the time prices. Best yet... Mahalo AFA... read more

Oh, do I have a story to tell! I was expecting a package shipped by 2nd Day Air. Mind you, it's already two days late. I received an email at 12:23 PM saying my package is delayed again because the driver attempted a delivery but no one was at home. Oh, FEDEX driver, the tangled web we weave when we practice to deceive. Let me count the ways: 1) I was home all day waiting for my package; 2) Laughably, it did not even require a signature; 3) My security cameras and alarms did not alert me; 4) My house was very quiet, no loud music, nothing to keep me from hearing a knock on the door; 5) No one rang my doorbell. I called their office and after going through the annoying menus, repeatedly said "representative" and I was finally connected to a gentleman and reported their dishonest driver caught in a lie, actually a multitude of lies. My shipper had also called to report the dishonest driver, so a case had already been created. He said he would escalate the case AND that I would receive my package today. He sounded believable, though insincere, BUT, here I am sitting at home at 8:10 PM AND NO PACKAGE!!! I've given up all hope, and this extremely frustrating experience has led me to conclude FEDEX is nothing but a bunch of flakes! Tomorrow, I will call the shipper to ask for a refund and order from a company who doesn't use FEDEX. I will tell everyone I know - so, if you have a choice of delivery companies AVOID FEDEX AT ALL COSTS!!! Read the reviews above and below this one. The number of similar complaints about drivers telling this all too familiar lie is astonishing! The truth is they probably forgot to deliver a package, but have already left the area and didn't want to backtrack. The leadership at FEDEX Honolulu needs a shakeup and a new management team. LIARS!!! read more

My daughter was suppose to expect a package delivered on 4/13/2023. My wife and I saw the FEDEX TRUCK and he circled around the neighborhood. He than parked the truck at the corner of Birch & Elm Street just across our building. Driver did not even get out of his truck and than proceeded to drive away after a few minutes. I checked my FEDEX account and saw it said driver tried to make an attempted delivery. What a LIE. Tried to call FEDEX but auto message said same thing I read on my account that driver tried to make an attempted delivery. I tried to get the local office phone number but had to use the same 1-800 # which was no help. I wanted to let the Hawaii office t know that NO DELIVERY ATTEMPTED BY THE FEDEX DRIVER. Because we were outside watching from our balcony. Driver sat in his truck for several minutes and than drove off. You figure the amount of money you spend to have your package delivery Next Day by a Professional Company could even lie about making a delivery attempt when driver just sat in his truck. I thought USPS was bad but FEDEX take the cake. Shame on you FEDEX. I have tell Denny Hamlin who drives the FedEx #11 NASCAR this story about his sponsor. You can call his sponsor FED-UP LIER. read more

If I could give no stars I would have! Awful experience with Fedex delivery ending with even worse experience at this location. Poor communication miscommunication unorganized then finally rude. I asked to speak to a manager and the representative replied "what is the sense he will just tell you what I told you". Lady FYI that is poor horrible customer service. Will definitely use UPS from now on read more

This is for the Fed Ex delivery person out of the Honolulu location.. Knock louder when you come before 9 a.m on a Saturday morning instead of "Sat 5/13/2017 by end of day".. I could hear my neighbors kids screaming ..I had my windows open,by my front door.. .Why didn't you yell out "Fed Ex" - "Mail"or something. Thanks for ruining My Mother's Day Gift..Because now I have to wait until "Tue 5/16/2017 by end of day" I wish the company I ordered from didn't do me the favor of sending my order "FedEx"..Because I now have TO RUN OUT and buy another gift for tomorrow..and explain ... and miss work on Tues ..Or go in late if I am lucky..!! Thanks FedEx..I will NEVER use your service read more

I have had to go to this location several times in a few years and every time has been a problem. I was returning a box with an old part in it, new part came put old part in and send it back. Had the Fed Ex label already. First thing they said oh it might be too heavy. I showed the label. Then I had to put the unit on the scale 140 pounds then got told the box is not in good enough condition need a new box. This is a special box. I had to ask them to write a note so I can send it to the manufacturer since I will be charged if I do not return it. I asked if they have a box or what can I do. Was told you need a new box from them and then we can take it we only ship new boxes. This is ridiculous, the only reason I had to go there is that is what the return label was for. This just confirms why years ago I started using UPS solely. read more

FedEx Ship Center - Shipping Centers Near Me - Honolulu, Hawaii

Fed ex deserves 0 rating. Customer service sucks they say they came to your house to deliver and no ones home. That's a lie, I made sure 2 people was home to receive delivery, fedex driver didn't bother to get out of vehicle and knock on door. I did not receive any delivery receipt from them showing that they stopped by. By the way it was 2 day delivery. It's now 6 days later that they said they tried to deliver item. I signed up for alerts, was that helpful? No. They said they would deliver before 8:30 pm, then send me alert 10 minutes after assumed attempted delivery, that no one home. They should have alerted me when they got here. Someone would have come outside to sign for package. What do they think, we should sit outside and wait for delivery. Then when I called, they wouldn't ask driver to turn around and go back. No they explained we have to wait an additional day, because we're not important. I had someone to sign for delivery on the day they said they would deliver. We have jobs, and can't take off work everyday, sitting outside wAtching for the delivery person. Do not use fedex..... they suck. read more