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    FedEx Ship Center

    1.0 (4 reviews)
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    Porto Pizza - A slice of meatball with roasted red pepper and a slice of cheese (taken under the filter of a red picnic table awning)

    Porto Pizza

    (81 reviews)

    $

    We tried to grab a slice of roni before going to the ferry, and the server behind the counter told…read moreus "that won't be happening" lol It seemed like a wild response to asking "can i get a slice of roni?" I asked if they had cheese they could add roni to - no, we won't be making any more cheese pizzas. Like they were done making pizza at 6pm? I don't know. We switched gears and got a quesadilla at El Barco. Our friends got there before us and did get some pizza, but it looked dry and sad and their kids refused it. Never a good sign when kids won't eat your pizza...

    It's unfortunate that I'm writing this because I had already seen another review describing almost…read morethe exact same experience, and now I understand why. My father and I ordered a whole pizza at 6:15 PM and were told it would be about 15 minutes. After waiting 45 minutes, it was 7:00 PM, we still had no pizza, and we had a ferry to catch. During that time, another customer was also expressing frustration after being given inaccurate wait times. While my father was speaking to that customer, he simply said, "This is crazy," referring to the situation and the excessive wait. A male employee in his 30s immediately took offense, interrupted a conversation that didn't involve him, and incorrectly accused my father of calling the cashier "crazy." Instead of listening or attempting to de-escalate the situation, he argued with my father, defended the poor service, and continued making excuses for both himself and another female employee. My father actually walked away twice to avoid the confrontation, yet the employee continued, even saying, "What are you gonna do?" before finally offering a refund. The disappointing part wasn't just that our pizza was never made despite waiting nearly an hour, it was how the staff handled a frustrated customer. Delays happen, and most people can understand that. What customers shouldn't have to deal with is employees escalating situations, inserting themselves into conversations, misrepresenting what was said, and arguing instead of simply apologizing and resolving the issue professionally. This restaurant has unfortunately gone downhill. Based on both my experience and other reviews, there appears to be a pattern of poor communication, lack of professionalism, and employees who lack the customer service skills necessary to de-escalate situations that were entirely preventable. I hope management takes these concerns seriously, because the food isn't the problem, the customer service is.

    FedEx Ship Center - shipping_centers - Updated October 2026

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