Have been there several times and get the sense that the person who works there doesn't really want…read moreto do their job. I am disappointed in their customer service. One time I asked for a receipt when leaving a package and was told "we don't do that" .....really???? Went again to ship something overnight and was told I would be better off going to Hyannis to ship it....because that is where the real Fedex office is.....really??? I will be using UPS in East Falmouth for all things in the future. The UPS staff seem to have a really positive, can do attitude!

We requested that they package and ship some clothing for us from Cape Cod to Utah. We brought the…read moreitems in and paid for the packing and shipping. We did not see them pack the items, but felt it was straight forward. Upon receiving the package in Utah, we were presented with a mangled and taped up box. The box they utilized was a box from a sleeping bag (think of a box off of a Walmart shelf). This box was never designed for or intended to shipped across country via UPS. CCPS responded: "It does look like a reused box was used for your shipment, and also definitely looks like the box was improperly handled. We do accept and reuse boxes of good condition, and for items of clothes or other non fragile items, sometimes a reused box fits the items better." Why go to a store that specializes in shipping if they aren't going to put your stuff in a real shipping box? I would never use this business or recommend it to anyone again. Poor service, poor quality and poor value - Stay away and go to the real UPS Store!

The experience with this store was an absolute cluster!!! I had a high value auction shipment…read morescheduled through them, based on the auction house's recommendation. The early part went well - getting a quote. From there, it was downhill. I had specifically instructed the assistant store manager Alex S and paid for the item to be shipped only via UPS! They shipped via FedEx because it was cheaper for them. When they attempted a recall they lost track of it "in the FedEx network". I would absolutely NOT recommend them for anything of value or importance. They are the textbook definition of a logistics disaster. In a country with at-will employment that rewards merit, how such incompetent people keep their job is a mystery. But worse yet, is the owner of this store that cared neither about his customer nor his employees. He let an employee that had failed in the first place continue to muddle along while not having the courtesy to contact the customer to fix things. Sadly, Yelp does not allow less than one star. In summary, there is nothing "Qwik" about them when it comes to "ship". UPS eventually delivered the package on June 16 after FedEx trucked it coast to coast 4 times since May 11. The long logistics nightmare is finally over for an item I purchased in April.

Absolutely rudest people - my box needed taping on one side, literally a 3" piece of tape and the…read moreowner asked for $2.00 for a 3" piece of tape. I told him that was ridiculous, he then proceeded to become very annoyed and refused to take the package. I went to CVS and shipped there instead and they taped the package for me no charge. I've been to this Qwik pack before and they are very difficult and unhelpful.

I use this ups a few times a week. Service is always quick and staff is very helpful!read more

I consistently receive rude service from employees here. It's happened at least 4 times. Will go…read moreout of my way to another UPS store for better service. Very rude and unprofessional. I'd give it zero stars.

Always had great service here never has there been a problem. People that work here are very…read morefriendly and very professional

I live in E. Falmouth and this is my first time using this post office. I will never go again!! I…read moretried to call to speak to the Post Master, but there is only one phone number listed for all the post offices in the whole country. Jeff was working behind the counter and apparently didn't know we were in a pandemic, as he was without any PPE. Wear a mask, Jeff! He wasn't even trying to pretend to have one around his chin, or in his work station. Meanwhile, while I was there four other people came in that were in their 60s and one actually turned around and walked out after looking straight at him, and deciding it wasn't worth it. Do better USPS.

As with most things having to do with our current government, this post office is the epitome of…read morepoor service. Good luck, trying to get them to answer the telephone. Changing your address don't even try to get help from the USPS Absolutely the worst

Would like to formally thank Ash from the Mashpee post office for her exceptional performance…read moreduring what can only be described as: "Certified Mail Meets Medical Emergency." After fainting at the bank with a blood pressure apparently sponsored by powdered sugar and dehydration, Ash calmly: retrieved my certified mail secured the envelopes maintained operational continuity informed EMTs, "She's a fainter" and kept the United States Postal Service moving like the last functioning institution in America. No panic. No confusion. Just calm New England efficiency and commitment to procedural excellence. At one point I was horizontal while my legal documents continued their journey through the federal mail system. Honestly inspiring. If the technology fails, the United States Postal Service and my stubbornness remain undefeated. 10/10. Would faint near this post office again

BEWARE! They have lost a Registered Mail item of mine and after being reported to the post master…read moreat this location, I have not received any information except that they do not have it! Online tracking indicates it has not left this location. This envelope contained numerous sensitive documents with my personal information which will be difficult and costly to replace which is why it was sent Registered at a cost of $44.25!

BOB at the branch took care of me getting me to my local carrier who got my package to me that day…read moreat 24 Horatio Lane, Thanks Guys for the Professional and courteous service. Greatly Appreciated. MB

Just a great post office. The people there are so helpful and kind. Thank you for your service.read more

Couldn't be better. Staff are knowledgeable, helpful, and friendly. This post office is a crucial…read morepart of the town's life. Going there sets the day off on the right path. Thank you, Cotuit Post Office staff.

Terrific. My package was delivered on time with zero challenges. Excellent customer serviceread more