A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I started my day with a leaking kitchen pipe. I took the piece with me and headed to Ace. Of Course…read moreI could not find a match to what I brought in! So I asked an employee for assistance. She called over her walk-in talkie.... And that is when Steve (guy in the black shirt) walked into my plumbing emergency. Steve told me I was totally in the wrong aisle and he confidently took me where I needed to be. He took the nasty used pipe out of the old grocery bag I had it in, and got to work. He found everything I needed. He had to cut the pipe as mine was not able to take a kit piece. By bringing the old piece in he was able to cut what I needed to size. I was in and out, so quickly! Thank you so much Steve!!

I came in right before close with a high needs request!!! Brittany and Will were so so gracious and…read moreaccommodating and helped navigate our crisis with such patience and kindness! Incredible customer service!!!!!

Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

Every time I have been there in the last year and a half the staff has been helpful. They offered…read moreme senior discount when I didn't request it. The 20lb bag of bird seed was on sale in their flyer but they were out of stock so the clerk told me to get two 10 lb bags and she would give me the 20 lb bag sale price.

Came here to get a replacement car key plastic cover and a spare car key made. Female cashier told…read moreme they would have to order the cover. It would be here in a week. Fine. Told me they did, however, have the spare auto key in stock, but they were too busy unloading the truck for anyone to help me. Came back a couple days later, and the young male clerk without a name tag told me they did not have it in stock. Asked to speak to the manager. He found the key and cut and programmed the spare key for my car in short order. This place is fine as long as you deal with the manager. The young male clerk without a name tag was clueless and did not care about providing any level of service. Store has a big sign on the front door saying help wanted. It is obvious they need some better employees. There is also a sign on the front door stating that facemasks are mandatory, yet the clerk had his mask down around the bottom of his chin the entire time with every customer he was dealing with. Guess the rules only apply to customers.

I stopped by today in search of Benjamin Moore paint which seems very challenging to find these…read moredays. The staff was super friendly and helpful. I really appreciated it and will make this my go to place for paint in the future.

Mr Finley and his crew at Jabo's Ace Hardware offer superior customer service on every visit. That…read morei'm not wandering around acres of product looking for assistance makes my day!

Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

Stopped by this Ace Hardware recently. The store was clean and the people working there were really…read morenice. They didn't have what I was looking for so I had to go somewhere else, but I was happy with the service.

What the heck HF? Your folks are generally helpful when you can find someone. I've gone to this…read morelocation for years. I went yesterday. I was there again today. I'm there pretty regularly. I needed a special tool and went to pick it. There were three registers open. All three were checking someone out. There was someone else behind the person checking out at two of the registers. So I walked to the third register. Tall guy at the register snaps at me, "We're just running one line". So I turned around and headed toward the aisle near the middle of the store where another guy had just walked up and got behind him. Tall guy finishes with his customer after the guy in front of me makes it to another register. I expect to be called, but he shut down the register instead. Turns out that was the store manager. I get it if you're helping get a line down, but don't tell me something stupid when there were clearly separate lines at the other two registers. Tell me you're closed or something, but treating me like an idiot isn't going to help. If you truly believe your store pulls customers getting a single line, put up a sign. Granted, sometimes it does work that way. But it wasn't today, so don't lie to me.

Went to the Arlington Harbor Freight, bought a bike pump. Got to my car, the fucking lever was on…read morebackwards. Took it right back in and the cashier turned into a smug piece of shit. He looked at the woman next to him and loudly said, "This guy doesn't know a beach ball from a car tire." Then he took my receipt, dropped it in the trash like it had the plague, and said "I guess you won't be needing that anymore." What a disrespectful fucking asshole. This store is full of rude, brain-dead employees. Complete fucking garbage. Never stepping foot in this shithole again.

I usually don't have any bad experience at Home Depot but I rented a carpet cleaner from this…read morelocation, not knowing how to use it for the first time. All went well when they showed me how to use it and the attachment that goes with it, only to find out that it was the wrong attachment 2 hours of having the equipment. I called twice to the location and no one picked up. I returned the equipment and I told them about the incident. They asked me why I didn't call even though I did and that I should have received the grey attachment instead of the black (As if I would have known since it was my the first time using the carpet cleaner). There was a lack of empathy since I don't believe they apologized for giving me the wrong attachment. I was hopping to get discounted a little bit to reprimand their mistake, but there was none offered. At that point, I didn't see any use in arguing for a couple extra bucks, i was a little upset of the principle that did not care enough to apologize for their error. I would just be more aware of the rentals they give out next time.

I have loyally gone to this Home Depot for years. Until Sunday. I have never had a shopping…read moreexperience where the shelf stockers (or pullers) ran the customers away so they could do their thing. I was literally shopping for spray paint and these two kids ran me off like a bar shutting down at 2:00 am. Very rude and then just put their little gate up and ignored everyone. You cannot treat paying customers that are in the middle of shopping like that. If the row is already closed so be it. But to run people out, shewing them to get lost? Come on. For the managers, this was around 5:00-ish pm just so you'll have an idea of who to two male workers were. I left and went straight to Lowe's to finish my shopping. Those two guys lost multiple sales for you because I was not the only one that got ran off. Then, their store response is to ask me to go fill out a bunch of forms. Nice.

I went into this Lowes to Find the Bag of Pinion wood advertised and I had to walk all over the…read morestore because I was told to look in 3 different spots by 3 different people. They just told me where to go nobody actually cared if I found it because it was like yea just go this spot. I was fed up and in the store for about 20 min with no luck. I said I would try one more person and Then I would leave. Luclily for me I found Drew, who walked me from the front of the store all the way to the garden section where I was previously and he had said he saw them there . He walked up and down the aisles w me looking up at the stock and he could not find them. He then asked someone else who let him know where it was moved to and then he still walked me back to the outside front of the store from the back of the Garden Dept. We finally found it!!! People like Drew are a Rarity and so hard to find. I sure hope yo take care of this man, because he is one of a few left, who actually cares about people who come in to his location !! Thanks Drew for making my day !

Tried to call to get a return for a fridge scheduled. First two times they picked up the phone but…read moredidnt answer, just left me hanging. Last time didnt pick up at all. Waste of 45 minutes just trying to call when they couldve picked up and explained they had to hold to drop the call. Bad store