I grew up going to an old ACE store on Lamar back when that was still a Kroger, hardware store, and…read moreWolf's Nursery. In my memory, the entire Cooper/Lamar intersection was gold. I'm sure it wasn't because not a single thing I listed has been there in the last decade. This leads to a natural inclination to shop Westlake on Park Row. It's a great for when you don't know what you want. There's guys in there that actually know stuff. And not just from a computer trainer or a bad YouTube video. A lot of the time, these employees had experience with the thing you're trying to do. I used to work at Lowe's. I know everyone advertises experts to help you, but I had walked in with part-time seasonal help experience at a local nursery and was by far the most knowledgeable person in the garden department. The least qualified was our department "specialist". While there were guys working with me that had excellent knowledge of the product, most were young guys trained by a computer. Customers with no absolutely no knowledge and a very simple problem were easily helped. An actual problem was most likely never getting solved. Not the case here. I remember having a goofy old ceiling fan with a light that had a peculiar switch in it. An ACE employee helped me out to the best of his ability. We made several educated guesses based off his knowledge and it worked perfectly. What's more, he was interested in knowing if we solved the problem. He asked me to call in and confirm that it worked so if anyone else brought in the same sixty year old multi-function switch, he could better help. It was awesome. That's the kind of service I get every time I go to Westlake.

A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I came in right before close with a high needs request!!! Brittany and Will were so so gracious and…read moreaccommodating and helped navigate our crisis with such patience and kindness! Incredible customer service!!!!!

Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

Just a little hardware store off Park Row. Nothing fancy about it. They do have their store packed…read moreback to back with stuff though. My only complaint is that the check out was painfully slow. I've been twice in the morning and it's usually an older woman and for some reason I'm always stuck behind the person who wants to sign up for an Ace card. Typical.

Every time I have been there in the last year and a half the staff has been helpful. They offered…read moreme senior discount when I didn't request it. The 20lb bag of bird seed was on sale in their flyer but they were out of stock so the clerk told me to get two 10 lb bags and she would give me the 20 lb bag sale price.

I stopped by today in search of Benjamin Moore paint which seems very challenging to find these…read moredays. The staff was super friendly and helpful. I really appreciated it and will make this my go to place for paint in the future.

Mr Finley and his crew at Jabo's Ace Hardware offer superior customer service on every visit. That…read morei'm not wandering around acres of product looking for assistance makes my day!

Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

Stopped by this Ace Hardware recently. The store was clean and the people working there were really…read morenice. They didn't have what I was looking for so I had to go somewhere else, but I was happy with the service.

What the heck HF? Your folks are generally helpful when you can find someone. I've gone to this…read morelocation for years. I went yesterday. I was there again today. I'm there pretty regularly. I needed a special tool and went to pick it. There were three registers open. All three were checking someone out. There was someone else behind the person checking out at two of the registers. So I walked to the third register. Tall guy at the register snaps at me, "We're just running one line". So I turned around and headed toward the aisle near the middle of the store where another guy had just walked up and got behind him. Tall guy finishes with his customer after the guy in front of me makes it to another register. I expect to be called, but he shut down the register instead. Turns out that was the store manager. I get it if you're helping get a line down, but don't tell me something stupid when there were clearly separate lines at the other two registers. Tell me you're closed or something, but treating me like an idiot isn't going to help. If you truly believe your store pulls customers getting a single line, put up a sign. Granted, sometimes it does work that way. But it wasn't today, so don't lie to me.

The lady in the front that was on register 301 at 2:38pm was so rude and disrespectful. She threw…read moremy husbands change at his hands and made him bag his own order because she refused to bag it herself. She seemed to be racist and was just ugly and disgusting with us. Never going back to this location again !

Tedao was very nice. He saw me wondering around looking for items. Even though he was working on a…read moreproject, he took the time to help me locate my items. I usually shop at other stores because it is difficult to find help at Home Depot but Tedao gave me a reason to come back to shop at Home Depot. He was so helpful! Thank you!

I have loyally gone to this Home Depot for years. Until Sunday. I have never had a shopping…read moreexperience where the shelf stockers (or pullers) ran the customers away so they could do their thing. I was literally shopping for spray paint and these two kids ran me off like a bar shutting down at 2:00 am. Very rude and then just put their little gate up and ignored everyone. You cannot treat paying customers that are in the middle of shopping like that. If the row is already closed so be it. But to run people out, shewing them to get lost? Come on. For the managers, this was around 5:00-ish pm just so you'll have an idea of who to two male workers were. I left and went straight to Lowe's to finish my shopping. Those two guys lost multiple sales for you because I was not the only one that got ran off. Then, their store response is to ask me to go fill out a bunch of forms. Nice.

I went into this Lowes to Find the Bag of Pinion wood advertised and I had to walk all over the…read morestore because I was told to look in 3 different spots by 3 different people. They just told me where to go nobody actually cared if I found it because it was like yea just go this spot. I was fed up and in the store for about 20 min with no luck. I said I would try one more person and Then I would leave. Luclily for me I found Drew, who walked me from the front of the store all the way to the garden section where I was previously and he had said he saw them there . He walked up and down the aisles w me looking up at the stock and he could not find them. He then asked someone else who let him know where it was moved to and then he still walked me back to the outside front of the store from the back of the Garden Dept. We finally found it!!! People like Drew are a Rarity and so hard to find. I sure hope yo take care of this man, because he is one of a few left, who actually cares about people who come in to his location !! Thanks Drew for making my day !

Tried to call to get a return for a fridge scheduled. First two times they picked up the phone but…read moredidnt answer, just left me hanging. Last time didnt pick up at all. Waste of 45 minutes just trying to call when they couldve picked up and explained they had to hold to drop the call. Bad store