A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

I started my day with a leaking kitchen pipe. I took the piece with me and headed to Ace. Of Course…read moreI could not find a match to what I brought in! So I asked an employee for assistance. She called over her walk-in talkie.... And that is when Steve (guy in the black shirt) walked into my plumbing emergency. Steve told me I was totally in the wrong aisle and he confidently took me where I needed to be. He took the nasty used pipe out of the old grocery bag I had it in, and got to work. He found everything I needed. He had to cut the pipe as mine was not able to take a kit piece. By bringing the old piece in he was able to cut what I needed to size. I was in and out, so quickly! Thank you so much Steve!!

Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

After being a loyal customer for over 15 years, I'll never step foot into Foster's Ace Hardware…read moreagain. I was there today (2/5/25) to have some copies made of a key, a key that I've had duplicated more than several times at Foster's. In fact, I've never had this key duplicated anywhere else. I was told by an older male employee who was called up front to make the keys that I'd never had that key duplicated there, that I must have went to another Ace Hardware. I tried to explain that no, I've never been anyplace else, but he was hell-bent on being right and me being wrong. So I guess I'm either stupid and have no clue where I've gone in the past to have this one key duplicated (Foster's is just over a 10 minute walk from my house), or I'm just flat-out lying for some reason about where I've gotten the key duplicated. I was literally dumbstruck for a moment, as I've never been talked to in such a way from an employee of any establishment. So I asked the guy why is he calling me a liar, he said he wasn't calling me a liar, so my question is if you're not calling me a liar, then what are you calling me? I said I've had the key duplicated here, he said no I did not. I'm pretty sure that's accusing me of lying. He got very rude to me, and yes, I got ugly with him as well. I don't respond very well to being called a liar (or someone insinuating that I'm lying when I'm not). Calling someone a liar, even insinuating that someone is lying, is a complete attack on someone's character. The only thing worse than accusing someone of lying is being wrongfully accused of being a thief. And I won't stand for it. I'll give you a million reasons to be mad at me, but lying will never be one of those reasons. If he had any doubts, he could've simply said "we don't make these copies anymore", or "I understand that while yes, you've had this key duplicated here in the past, we're unable to duplicate this key", or something, anything other than what he said. Yes, as I said, I got ugly with him also, but it really angered me to be called a liar. My money, and others like me who appreciate the mom and pop small business hardware stores, keep small businesses like Foster's open. You not only bit one of the hands that feed you, but you insulted me in a way I've never been insulted before. I've been a customer of Foster's since 2008, I've spent many thousands of dollars there, and from January 2020 to December 2024, I've spent over $8500 at Foster's. Not at all a life-changing amount of money, but that money will be spent elsewhere thanks to one extremely rude employee, who sadly brought out the worst in me. It's upsetting to me as I always enjoyed shopping there. I signed up for Yelp just to write this one review.

Every time I have been there in the last year and a half the staff has been helpful. They offered…read moreme senior discount when I didn't request it. The 20lb bag of bird seed was on sale in their flyer but they were out of stock so the clerk told me to get two 10 lb bags and she would give me the 20 lb bag sale price.

Don't trust them they won't refund your money unless you get sent to warranty first.theyread more

I stopped by today in search of Benjamin Moore paint which seems very challenging to find these…read moredays. The staff was super friendly and helpful. I really appreciated it and will make this my go to place for paint in the future.

Today, I was at a pharmacy, getting a couple vaccinations in preparation for flu season when I…read morerealized I was very close to Jabo's Ace Hardware. I actually thought it would be great to just go browse their store. I NEVER go to hardware stores just for fun. EVER. In the past, I usually visited the big box home improvement stores, like Home Depot and Lowes, but only did so, when I had a project underway and wanted to make sure I could find whatever esoteric part I might need. Those stores are so huge that I am usually confident I'll buy what I need (if I can find it). The downside of the big box stores is that their inventory is so large and complex that it's hard to find things and if you do find the right location in the store, so many other customers have picked through the bins that many bins have the wrong item or parts have been stolen, leaving incomplete products. In fact, during my last visit to Home Depot, I wanted to buy a 1-1/2" pvc pipe, but didn't want to buy a 10' long one. I finally found the shorter ones, inside a display box of air conditioner filters! I never could locate where they should have been. It's quite frustrating when these things happen. Let me digress a bit... I was recently looking for wood pellets for my new Traeger smoker. The Traeger site mentioned several places where I could buy them. A quick search of websites showed ACE had many, many Traeger accessories, so I decided to give them a try. The closest Ace to my home was Jabo's, so I drove over. Jabo's Ace Hardware has to be the nicest, most organized hardware store I've ever seen. I was truly impressed. What impressed me even more was how attentive the staff was. I was greeted by the cashier as I entered the store. Floor staff members asked if they could help me find anything, but I declined. (When's the last time you were greeted or asked about your needs at a big box hardware store? I browsed the amazing Traeger inventory but could not locate the pellets for which I was searching (hickory). I finally asked a passing employee about it and he looked through their inventory and confirmed they did not have what I wanted. He recommended I visit a much larger Ace store about ten miles away, which I did. That location had what I wanted, but wait... The staff at Jabo's was so attentive I decided to stop by to look for another smoker accessory. The same person saw me and asked if I needed help. We looked through the accessories again, but they did not have what I wanted. He offered to order it for me, but I was planning to cook that day and declined the offer. I thanked him for his help and after a little more browsing, headed for my car. Before I could get in the car, the staff member came running out looking for me. He said he checked a storage unit behind the store and found what I wanted there! Again, have you ever experienced this at the big box stores??? I was so very impressed that, when emailed and asked to fill out a customer satisfaction survey, I did and gave a glowing review. Fast forward to today: When I went to Jabo's this time, I didn't plan to buy anything. I was just killing time. The very same member of the staff approached me and greeted me as if he remembered me. (Great sales technique, but come on...) I told him I was just browsing and he let me do as I wished, saying as he moved away, to let him know if I needed help. Then he thanked me for the review I submitted previously. He DID remember me! I saw two items in which I was interested, a Traeger pellet sensor and a small Weber kettle grill. The Traeger package did not say how the sensor get's its power, so I asked the salesperson for help. (I hate items that require disposable batteries) He didn't see the answer on the package either and said, "Let's find out together." We walked to a computer and he went online to get the answer. We watched a video that showed how to install the sensor and it showed it being connected to a wire in the smoker. Question answered! Now came the difficult part. I had to decide which item I wanted more. I told him I didn't need further assistance, as I pondered my dilemma. He said, "I know everyone has their own shopping style and some don't like people to hover around them, so I'll leave it to you. If you have more questions, just let me know." I picked the Weber, but didn't see any boxes, just the floor display. I found him, cutting a key for another customer, so I asked if there were boxed grills or if I should just grab the display. He said, "We like for customers to be able to grill right when they get home, so we assemble them for you. Let me help you with the one you saw." I felt so rude, interrupting his key cutting for the other customer! I said, "That's not necessary, I can roll it to the cashier." To my amazement, the customer said, "No, go ahead! I'm in no rush at all." (without sarcasm) The staff AND the customers at Jabo's Ace Hardware are so friendly. I've found my "hardware home!"

Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

This place might have a nice remodel but the help sucks! Employee walked by me 4 times and never…read moreoffered to help! Impossible to find anything! Headed to Lowe's

Placed 3 separate orders online for pickup and all were cancelled within 4 minutes of placing them…read more Either they aren't even bothering to pull the orders and just cancelling them or they need to update their stock online.

I have loyally gone to this Home Depot for years. Until Sunday. I have never had a shopping…read moreexperience where the shelf stockers (or pullers) ran the customers away so they could do their thing. I was literally shopping for spray paint and these two kids ran me off like a bar shutting down at 2:00 am. Very rude and then just put their little gate up and ignored everyone. You cannot treat paying customers that are in the middle of shopping like that. If the row is already closed so be it. But to run people out, shewing them to get lost? Come on. For the managers, this was around 5:00-ish pm just so you'll have an idea of who to two male workers were. I left and went straight to Lowe's to finish my shopping. Those two guys lost multiple sales for you because I was not the only one that got ran off. Then, their store response is to ask me to go fill out a bunch of forms. Nice.

They cheated me out of $75 on an item they would not let me return without a receipt. I do business…read morehere through my work and for my personal home needs for years. The DEI manager treated me like a criminal that was trying to rip them off. It is rare that you can find an associate here that doesn't drop their eyes and walk past you instead of offering help. The last straw was that they started locking their bathroom! That is a sure sign that the neighborhood has flipped to ghetto status. I don't feel safe shopping here anymore and will not go back. The store Grand Prairie is the same. I have started shopping at Lowe's.

Spent a lot of money at this lowes over the past year. went to exchange 1 bag of shingles all…read moreaccounted for and the assistant manager kenny or Kenneth tells me that they cant exchange/refund 1 bag of unused shingles because the package is opened. Well I had to open them to realize I got the wrong one's that were obviously under the wrong picture on the shelf, but then he goes to say its a store policy that there store started a year and a half ago, when ask to see the store policy he could not produce it, and simply said im telling you its this store policy. So now I'm out of 75 dollars. Will not be shopping at this lowes ever again. Its not the money its the principle.

I brought back a bundle of shingles and a box of roofing nails. I had the receipt for both items…read morebut they would not take back the shingles. First they sail I had the wrong code so I showed them the receipt again. I asked to talk to the manager. When Daniel showed up he they did not sell that so I left but returned to find that exact shingle on the shelf. Daniel is either a liar or an incompetent manager or maybe just both. I am a GC who has bought often from Lowe's but I will never set foot in that place again. They lost a good customer for life over a bundle of shingles.