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    Lowe's Home Improvement

    2.0 (84 reviews)
    ModerateHardware Stores

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    The tree died in 4 months. Came up as "plant" in their system and was refused a refund. Clearly said "tree".

    I brought in a dead tree that I purchased 4 months ago. Trees have a 1 year return policy. They scanned my receipt, and it came up in their system as a plant, which has a 90 day return policy. The manager refused my refund. I had several people behind me, so I left and went to Mansfield. The manager did an override, and I was refunded within 3 minutes.

    Becca S.

    My new covid hobby has been growing plants. This Lowes had everything I needed. Cute little flower pots, good looking plants, and a variety of potting soil. The two employees I interacted with were friendly and helpful and I have found out I am excellent at growing peppers. They even had serrano pepper plants that I was having a hard time finding. Go Lowes!

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    3 years ago

    I needed help twice and people intuitively assisted me. The door woman also said thank you and goodbye pleasantly. Thank you!

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    Page 1 of 3

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Steve, Case and John were very helpful and made our buying experience very easy.

    Mentioned in 2 reviews

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    Foster Hardware - Look what I found!!!

    Foster Hardware

    3.4(36 reviews)
    4.4 mi
    $$

    Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

    After being a loyal customer for over 15 years, I'll never step foot into Foster's Ace Hardware…read moreagain. I was there today (2/5/25) to have some copies made of a key, a key that I've had duplicated more than several times at Foster's. In fact, I've never had this key duplicated anywhere else. I was told by an older male employee who was called up front to make the keys that I'd never had that key duplicated there, that I must have went to another Ace Hardware. I tried to explain that no, I've never been anyplace else, but he was hell-bent on being right and me being wrong. So I guess I'm either stupid and have no clue where I've gone in the past to have this one key duplicated (Foster's is just over a 10 minute walk from my house), or I'm just flat-out lying for some reason about where I've gotten the key duplicated. I was literally dumbstruck for a moment, as I've never been talked to in such a way from an employee of any establishment. So I asked the guy why is he calling me a liar, he said he wasn't calling me a liar, so my question is if you're not calling me a liar, then what are you calling me? I said I've had the key duplicated here, he said no I did not. I'm pretty sure that's accusing me of lying. He got very rude to me, and yes, I got ugly with him as well. I don't respond very well to being called a liar (or someone insinuating that I'm lying when I'm not). Calling someone a liar, even insinuating that someone is lying, is a complete attack on someone's character. The only thing worse than accusing someone of lying is being wrongfully accused of being a thief. And I won't stand for it. I'll give you a million reasons to be mad at me, but lying will never be one of those reasons. If he had any doubts, he could've simply said "we don't make these copies anymore", or "I understand that while yes, you've had this key duplicated here in the past, we're unable to duplicate this key", or something, anything other than what he said. Yes, as I said, I got ugly with him also, but it really angered me to be called a liar. My money, and others like me who appreciate the mom and pop small business hardware stores, keep small businesses like Foster's open. You not only bit one of the hands that feed you, but you insulted me in a way I've never been insulted before. I've been a customer of Foster's since 2008, I've spent many thousands of dollars there, and from January 2020 to December 2024, I've spent over $8500 at Foster's. Not at all a life-changing amount of money, but that money will be spent elsewhere thanks to one extremely rude employee, who sadly brought out the worst in me. It's upsetting to me as I always enjoyed shopping there. I signed up for Yelp just to write this one review.

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    Foster Hardware
    Foster Hardware - Bobcat

    Bobcat

    Foster Hardware - If we don't have your vacuum bag or belt contact us at 817-657-3774

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    If we don't have your vacuum bag or belt contact us at 817-657-3774

    Harbor Freight Tools

    Harbor Freight Tools

    3.1(14 reviews)
    0.1 mi
    $$

    Took an unused/unopen power station back a 1 day after purchase and they refused to honor their…read morereturn policy and charged me a $190 restocking fee on a $950 item. I do not recommend this location. They lied on their reason for return and put "Not Satisfied" even though the item was returned unused/unopen. I was told this is their process. I'm never shopping at Harbor Freight again.

    I tried to return an unused code reader, and they charged me a restocking fee plus tax. As far as I…read moreknow, in Texas a restocking fee on an unused item is not taxable, but in this case they still charged tax. This is wrong. Regarding the restocking fee, I admit it was my fault that I did not carefully read all the pricing details. However, if you look at the wording printed on the price tag, you would need a magnifier at 100× zoom to read it clearly. If a business wants customers to know that a restocking fee will be charged, it must be clearly displayed. In this case, the words "Subject to restocking fee" were printed in an extremely small font. In the end, I was charged a 20% restocking fee, even though the percentage was never clearly disclosed. The bottom line is that a professional business should clearly post signage about the restocking fee and state exactly what percentage will be charged. I explained all of this and pointed out the lack of professionalism to both the cashier and the manager, but they did not respect my feedback and were still upset. Please see the attached pictures

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    Harbor Freight Tools
    Harbor Freight Tools
    Harbor Freight Tools

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    The Home Depot

    The Home Depot

    2.8(71 reviews)
    0.8 mi
    $$

    I have loyally gone to this Home Depot for years. Until Sunday. I have never had a shopping…read moreexperience where the shelf stockers (or pullers) ran the customers away so they could do their thing. I was literally shopping for spray paint and these two kids ran me off like a bar shutting down at 2:00 am. Very rude and then just put their little gate up and ignored everyone. You cannot treat paying customers that are in the middle of shopping like that. If the row is already closed so be it. But to run people out, shewing them to get lost? Come on. For the managers, this was around 5:00-ish pm just so you'll have an idea of who to two male workers were. I left and went straight to Lowe's to finish my shopping. Those two guys lost multiple sales for you because I was not the only one that got ran off. Then, their store response is to ask me to go fill out a bunch of forms. Nice.

    They cheated me out of $75 on an item they would not let me return without a receipt. I do business…read morehere through my work and for my personal home needs for years. The DEI manager treated me like a criminal that was trying to rip them off. It is rare that you can find an associate here that doesn't drop their eyes and walk past you instead of offering help. The last straw was that they started locking their bathroom! That is a sure sign that the neighborhood has flipped to ghetto status. I don't feel safe shopping here anymore and will not go back. The store Grand Prairie is the same. I have started shopping at Lowe's.

    Photos
    The Home Depot
    The Home Depot
    The Home Depot

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    Lowe's Home Improvement - hardware - Updated May 2026

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