Okay so the first time I went everything was good, my service was good. Quick and fast. But the food when I got home, was good too I got the Mac n cheese burger, With a side of cheese fries. But midway into the burger I noticed it was raw. I called up there and demanded a remake so they said they could remake my order. So today I went and asked for the manager Adrian, he then came up to me and asked me what was wrong he was polite, he wasn't rude he then proceeded to make my order and even went as far as to replace my drink and my cheese fries when he didn't have too because of how unhappy of a customer I was. But then he proceeded to make my food himself and while I was waiting the employee Cathy, was so nice and her costumer service was on point and really good and she made sure I had everything I needed and proceeded to ask if I needed anything more. Then I got my food and everything was super good everything was made perfect and good and fresh. Big thanks to the manager Adrian and the employee Cathy, they were really a big help and made sure I got everything right and fresh like how it's supposed to be made I really enjoyed my food this time and it was a 10/10. I definitely recommend checking your food next time but other then that everything was perfect the customer service was good and fast. Thanks again Adrian and Cathy for making sure my food was fresh and right.!!!! Definitely recommend. read more

Awful food. Awful service. I would not eat here again. Missing 2 orders of wings from my order. I call them and requested it to be put back on my card. Guy says ok and hangs up. I call back because he didn't get my information. Girl answers the phone this time and and says they can't refund me, I have to go through Uber Eats. When I asked why he lied, she said I don't know I will talk to him about it, sorry. Never again. read more

Love eventing about fat shack! I haven't had a bad experience yet, and hope everyone else's experience here is just as great

Good, homemade tasting double cheese burger, yummy cheese fries, nice delivery boy :) Cheese fries kind of tastes like the ones I had in the High school cafeteria, but in a good way. I thought ranch was supposed to come with it according to the online menu so that's why the review is missing a star. 2 mile delivery took about 45 min total. read more

Fat Shack - Double cheese burger with small cheese fries. - Burgers Near Me - Bryan, Texas

The food was very basic, not too good but not terribly bad either. The Fat Shack sandwich that i ordered was overpowered by the taste of the mozzarella sticks and onion rings, and I could barely taste the rest of the ingredients within (cheesesteak, tenders, etc.) The restaurant is good for those who love to eat unhealthy, and for college kids who are hungry after a night @ northgate. read more

At first the young man who answered the phone was extremely rude and actually said "I don't know what you want me to do about it (missing item that was on the receipt)" then hung up the phone. That was going to give them one star but the manager named James was amazing! Not only was James incredibly nice, but he drove his own vehicle and delivered the missing item! read more

kenneth is the greatest Manager ever!! he truly goes above and beyond! the store is clean, and the food is fresh! the employees always keep it professional and make sure that service is up to par! in a small town, it is hard to find dedication, but Kenneth makes sure that everything is flowing as it should. read more

Service was great! Wings were saucy and crispy! CJ at the front desk was very hospitable! 10 out of 10. read more

Fat Shack - 6 Buffalo Fingers. - Burgers Near Me - Bryan, Texas

Food is decent but way overpriced I got "12 boneless wings" for $20!!!!!!!!!! No sides or anything. They weren't even actual wings, it was like 5 chicken tenders :( rip read more

Delicious food and friendly staff. We ordered through DoorDash and some items were forgotten. One of the managers, Olivia, made it right by personally delivering the food to us. read more

The Philly Cheese was AWESOME... packed with flavor! The sampler was good, the usual fired appetizers from a fast food style establishment. My wife loved her Fat Cow... coming from fried potato sandwich lover! read more

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The simple cheeseburger was overcooked and was as durable as a hockey puck. Service was incredibly slow considering there were only six people in the entire establishment. Overall disappointing food, but the place was clean and the burger was free through the Hooked app special. read more

Wait was like literally over an hour. Not cool considering it was $20. They should of added something extra or gave off $4.20 as a tip. In addition to that, they messed up the order. Understaffed af. read more

The food was okay, but the price is outrageous. We ordered out, and while I understand it was opening night and they had just showed a commercial, TWO HOURS is ridiculous for a delivery, AND it was cold. I do, however, appreciate the manager on duty that next morning who gave us a refund, she was very understanding and extremely helpful. read more

I ordered onion rings on Ubereats and it quite literally had 6 in it. I wouldn't have payed almost $5 dollar.

Terribly slow service. I got a weird look from the kitchen when I said I wanted to place an order. I was the only customer here at around 6 pm and it took over 30 minutes to get my food. I heard the 3 person staff laughing and joking in the back for an order of 2 burgers and one order of deep fried twinkies. If there's a manager here they are doing a poor job of leading their people. Save your money for Fuddruckers or HopDoddy and skip this joint. read more

Did not even get to try the food -- I was told the wait time was 45min to 1 hour AFTER I already paid for my food. So, naturally, I wanted to cancel my order and get a refund. That alone took upwards of 30 min for someone to help me. Staff was friendly and apologetic, but they are ridiculously understaffed and need to have a system of telling customers the wait time before they order. Very disappointed, since I was in the mood for some soul food. read more

Service was great, the food not so much. Poor quality food. It looked like someone took a bunch of fried leftovers and shoved them in bread. Pretty gross and I will eat almost anything. read more

I've noticed that 99% of the time, people only get on yelp to write bad reviews when they didn't have the greatest experience. I wouldn't automatically throw a potential restaurant/hotel etc. to the curb because, let's be honest, no one can be perfect 100% of the time, and annoying people who are pissed about their burnt chicken strips will come on here and paint a bad picture of a place due to their single experience. I've been to this joint several times, food is always great, love the fried Oreos and the fries. It takes a long time for the food to come out sometimes, so if you're looking for an in-and-out type place, I'd probably go with McDonald's or something. Other than that, place is great. read more

Ordered wings and a philly cheese steak the other night when I was super drunk and I literally almost cried it was so good. Seriously the best sandwich I think I've ever had in my life. My roommates said I wouldn't shut up about it. Don't really remember that part but I remember loving it. 10/10 read more

Overall food is good in quality and wait time is acceptable. Can't wait to eat hear again, makes me feel like I'm fat in the shack

Poor customer service. I called to place an order and they told me to wait. After 10 minutes i hung up and tried to call again, they hung up the phone, called for a third time and they hung up again. After a few tries they finally answered and put me on hold again for another 5 minutes before i hung up. Anyways, i didnt get to order my food and i dont think ill be trying to place an order here again. read more

Probably a great place to eat if you're drunk or high. I was neither. I understand the target audience of this establishment, but there are some things I think this business could do better for their less inebriated customers. The service was definitely below par for me. It took a long while to get my food. At the time, there was only one other person waiting for their food. The food quality was okay, but very messy which was expected. However, I think they'd have a better time selling to customers during their non busy hours if they made their food easier to eat. The bread of my sandwich was soggy which made it almost non existent. I got the Fat Bronco. WAY TOO MUCH SAUCE! The sauce drowned out all of the other flavors of the sandwich which I was looking forward to tasting. They have interesting combinations and toppings on their sandwiches, but you can't taste it due to the excessive amounts of sauce. If I owned this restaurant, I would also try to pretty the place up a bit. Going to Fat Shack should be an experience, but I felt like I was stepping into a restaurant with virtually no personality. It was pretty bland and I think that the personality of this food should be reflected in the design. I think the only thing this place has going for it are the wings, the price, and the experience of ordering a unique, but low quality sandwich. I'm glad I experienced this place because I think everyone should eat here at least once. However, I don't think I'd eat here more than once. read more

Chicken fingers and fries are so old that taste like they are left from yesterday. It's relatively too expensive for the quality of the food. read more

This place has only been open a short time, but I predict success! We sampled many menu items last week and found them all yummy! I especially liked the burger and my husband enjoyed the steak finger sandwich (aka Fat Aggie). The Monster appetizer basket gives good variety to sample and you owe it to yourself to taste a fried Oreo The late night delivery will be a hit with college kids who can actually stay up late! read more

Update: Went back again, the food was amazing and prompt! Will be returning many times.

The place a amazing!!! The food is delicious, you can't go wrong with anything on the menu. And the manager that attended us was the great. Great customer service, food, and atmosphere read more

Where do I start...our 4 sandwiches took 45 minutes to make and the restaraunt was empty. When we got our food the bread was so stale and all the chicken strips, fries, etc were all way over cooked and almost burnt. Only come here if you want to drop $10 if you want to wait way too long for some burnt fast food piled on some stale bread. read more

First time going there and probably won't go back again. We waited over 50 minutes for one burger and fries!! We ended up cancelling it and asking for a refund because when we asked the cashier if he could check on it, he said there were still orders ahead of ours. Not worth the wait!! read more

Not impressed with the service. We had to repeat the names on the pick up order several times. Our order was placed three hours in advance online and was not ready at the time requested. After the counter person located the order she told us that it would be ten more minutes before the order was ready. While waiting I get the pleasure of seeing her dig in her left ear repeatedly and focus on her iPhone. Turns out our order was ready the entire 20 minutes that we waited after we were told ten minutes. Won't be coming back here. read more

My husband and I first visited a couple days after the Fat Shack opened and I was so impressed I left a review on FB since they hadn't been added to yelp yet. We visited again today and our experience was just a great as the 1st visit if not better. The staff was super friendly and the food was delicious. My husband and I both ordered the burger lunch special, which was as close to homemade as you're going to get at a restaurant. Trust me, my husband doesn't eat just any burger. We finished with fried Oreos once again and weren't disappointed. Still just a great experience all around. Definitely check them out! read more

Not impressed by any means. Meals do not include drinks or sides. Very expensive too, not even for a full meal it was 28 bucks. Two reg subs (fat jersey& the cow ) and a cheese fries. Could of done with out the fries Bc there in your sub! Food tasted bland to me. You couldn't really tell what you where eating. There unique I will give them that. But not interest in going again. Right by north gate so convenient if your you want drink food. Not a sit down place. They do have a few tables but meant for you to get your food and go. The place was very clean. Had some merchandise you could buy (t-shirts where funny logo sayings) read more

This place is great! The food takes a while (because it's made of many components) but it's definitely worth the wait! While waiting, workers have offered us free shakes. Yum. Never had a single problem with customer service or food quality! read more

Best spot in cstat it's a must go honestly if you're looking for a late night snack this is the place to be

The menu looks extremely good. The only issue I have is the fact that the drinks were ALL flat. They ran out of ice, and I had nothing pleasant to quench my thirst. Other than that I have no complaints, it's just hard eating a meal with a below average drink. read more

Chicken tenders taste okay. They have a thicker, crunchier batter than say something like Laynes. You also get less chicken per tender it seems like. My main gripe is that they were WAY too salty, to the point that I struggled to finish my second to last one, and threw the last one away despite being hungry. Service was not very good but as the place opened fairly recently, I won't judge them on that. I will return to try their wings that hopefully aren't as salty. Food isn't particularly cheap regularly, but the chicken wing lunch meal and 50% of wings on Sundays seem like good deals. read more

Fun options, tons of food, great late night! I would ask for less sauce next time but that's a personal thing. Loved fried Oreos and golden BBQ sauce. read more

Very rude staff member, has purple hair. Was very impolite to me and a friend. We were not rude, and did not lash back towards her regardless of her abrasive attitude. We were just trying to order, and were met with sarcasm and bluntness to questions about sandwich size (we had never been there, the sizes are listed at sm, m, l, instead of 6, 9, and 12 inch). Quite frankly, this made us angry as we had just gotten back into town and were very tired, and super hungry, and all we got from the cashier is sass. The people at the table next to us asked if she was that way to us as well, so I know she can't be mad at us for anything. Otherwise, good food read more

To grab a quick bite, this place has a fantastic vibe. The staff is so friendly and the food is great!!

Fries weren't impressive, burger sauce wasn't special. It does have deep fried Oreos however. Service was polite.