I have noticed Ace has upped their game in the customer service department! you walk in and a team…read moremember asks what you need And actually walk you to the item you need! Well done and duly noted! I use the $5.00 coupon on non-sale items and often forget to bring along but in checking out I ask if they happen to have one available and if they do it saves me a trip. The checkout team is accommodating, smiling, and ummm now charging for a bag so will remember to bring my bag next go. Only, 10cents? it is money! I will shop local and helpful, happy people make a difference.

This place is very organized and staff are always helpful. A little pricey compared to other brand…read morestores but service is always good & personal!!

Had to install my cable internet, so needed a coax stripper, barrel extender and a bit more line…read more Grabbed the wrong cable stripper without thinking, but staff helped me out by pointing out my mistake, and they had the right tool in-stock. Overall a great, well-stocked store with helpful and friendly people. Love to support a small local business, and I will definitely come back soon.

The last time I was there (a few years back) the woman behind the counter (can't remember her name)…read morewas very knowledgeable of their products, I believe her daughters were also there helping that day . I was impressed

Outstanding Customer Service by Oliver. We had a wonderful experience at the Home Depot Garden…read moreCenter today because the employee goes above and beyond. He was knowledgeable, patient, and helped us select the perfect plants for my yard. It is rare to find this level of dedicated customer service. Thank you and we will come back again!

Quality/Quantity - The good news is that we got the minimum…read moreof everything we needed. But you were out of stock on the others. The good news is that I will be back and probably be spending a lot of time and $$ in the City of Vallejo... Bad for me, good for you. Atmosphere - Consistent with the brand. See my picture for both business and holiday hours. Plenty of parking. I have also learned to park as far away as possible to minimize flat tires. Some/many Home Depots have spilled nails, screws, etc. on the floors of their parking lots. Service - Sales floor service = 6 stars!!! Almost every employee asked us if we needed help. Went out of the way to offer help and offer to walk with us. Wow, new service program...? Too bad we ended up with the least happy cashier. She was not rude or anything, but it was obvious she preferred not to be dealing with the public today... If it was not for her, this might have been a 5 star review... Price - Inexpensive, low cost leader. I don't check prices. The only places that might be less expensive are Walmart (not enough selection) or the internet (Amazon), but I want my stuff now! Time is $$, LOL. Owner Comment - Congrats on your success since 1978, now with 2335+ (since 2024) locations and growing. Ranked #5 (in 2020) on the Fortune 500.

Purchase a new American Standard Champion #4 toilet. Box was sealed from factory. Plumber opened…read morethe box and the Tank seal gasket was missing. I returned to the store asap and explained the situation and needed to get it resolved asap while plumbers were at my house waiting.(costly) The store Manager "Dave" immediately walked me over to the unopened boxes and removed the seal kit and kindly gave it to me. "Apologies for the inconvenience " (no he didn't reseal the box) I was able to get back home quickly for plumbers to continue the install. This could have been a VERY expensive problem if the plumbers had to stop work and if I had to return the toilet back for store inspection/return. Dave's quick CS thinking cap was spot on and correct. Thank you Dave, much appreciated. Hopefully Lowe's Corporate will acknowledge Dave for this act of common sense approach to keeping customers happy. I shall return.

Great selection, reasonably priced, workers are ready to help but they look busy and not all are…read moreknowledgeable. Plenty of parking too.

The last time I went to Harbor Freight, I predicted that I would not need to return for years,…read morepossibly a decade or two. So much for prediction. I had an emergency need for power tools. When confronted with some impossible to eradicate mold, I suddenly realized I needed a drill brush. And since my current drill is a little too expensive to risk shorting out, I needed an inexpensive drill. So I quickly turn to the Harbor Freight app and priced the purchase. I was pleasantly surprised. I had no idea you could buy a drill for 15 bucks. And I've priced drill brushes before, and the package at Harbor Freight was approximately half the price of what I expected. Now the store is meticulously labeled, making it trivially easy to find what you're looking for. Unfortunately the drills and the drills accessories occupied and inordinately large amount of space. Luckily the harbor freight app clearly listed that both items were located on aisle one. It was just a matter of scanning every item to find the ones I wanted. I was pretty astonished by the array of tools. I spotted a few items on my wish list, but I managed to refrain. All in all my trip was quick and pleasant. I had a nice little chat with the security guard who seemed very friendly and was obviously bored with the lack of crime in the store. Check out was quick and efficient except for the coupons. I needed help at the register to figure out how to clip them.

Each of these store I run into are smaller and smaller. This is the smallest one yet. It's also the…read moremost organized. It's not dark inside like some of the others. It is an interesting addition to what was clearly once a dying strip mall. We were on our way to Lowes when my husband saw this spot and wanted to stop. He found only 1/2 of what he was looking for. But the woman working there knew where the item was to be located and while I couldn't find it, I didn't mind the trip. The security guard watched my husband's newly purchased items while he joined me in the search for what he was looking for which was very nice. It's weird because after visiting the store in San Rafael ages ago and making a big purchase, my husband said that everything he bought was cheap and complained. And yet, like a lemming running to a ledge, every time we see one of these he wants to stop. I still don't know why. But, I think he's more careful about his purchases which means that he's learned something.

Friendly staff that is always available to help. Inside the store there's a watch repair shop, that…read moreI have yet to try. Great place to find stocking stuffers and unique gifts for littles and adults. They also carry the most delicious pies! Pros: -Friendly staff -Parking lot -little nicknacks -pies Cons: -none

Good ole Ace hardware is always there for ya. It really is…read morethe most helpful place! Everybody that works there is welcoming and friendly. We fill our propane here every time. Over the years I have been able to count on them. This visit was to replace our trailer key that got melted last week camping. It was well, it was melted but still worked but barely. I had been to HD earlier in the day for other things and attempted to have them copy it. They couldn't. I thought well I bet Ace can.. and I was right! David spent some time on it for sure, he even tried different methods. I am happy to report I just checked the keys and they ALL 3 work! Ace is the place!

I had an issue with my online order and went into Home Depot for assistance. Christian was…read moreincredibly helpful, friendly, and efficient! He was able to resolve my issue in less than 10 minutes, making the whole process quick and stress-free. I really appreciate the excellent customer service and how smoothly everything was handled!

This review is long overdue . I've been coming to this particular location weekly for the last 2+…read moreyears. I usually come for the paint and often within the last hour or so before closing . I have 3 small children so it's easier for me to go late at night to run errands for my business . Most of the time a young man named, Yeisin is there working. No matter how close to closing I arrive he always treats me and other customers with kindness and helpfulness. Many times you go to a place that close to closing employees are not thrilled or helpful. Yeisin always greets me promptly so I don't have to hunt down an employee to help me. He makes it easy to get in and get out without making you feel rushed . He's quite knowledgeable and helpful with any questions I may have and is not afraid to Walk me over to things to further explain things and show me different products. As a loyal customer I can tell you he's a huge asset to the customer experience and one of the biggest reasons I choose to shop at Home Depot Martinez rather than other retailers/competitors.

Twice I've tried to go to Big Creek Lumber because it's closer to my home than Lowe's and Home…read moreDepot. Once I tried at 4:40 and today at 4:35, but both times the gate to the parking lot was already closed, even though you were supposed to be open until 5:00 on both days. I have a contractor friend who said the same thing has happened to him more than once. When you send the message you don't want customers' business, they're not going to come back.

Great selection of wood. Good staff who are helpful and easy to work with. They cut the wood I…read moreneeded down to the size required. Highly Recommended.

Great local showroom with a variety of bathroom and kitchen faucets and other plumbing-related…read moreitems (sinks, toilets). I came in specifically looking for Top Knobs cabinet pulls and knobs and they had a great selection to shop from. They were able to place an order in-store for my selections. Only downside is, you have to come pick the items up. But, this has been the standard for everything I've ordered in-store throughout my remodeling experience, not just here.

Our plumber recommended General Plumbing Supply as we wanted to replace our toilets. My wife and I…read morewere helped by Luis Alanis. Mr. Alanis is very knowledgeable, and spent considerable time with us in making a purchase. Our toilets were installed yesterday and we love them. We highly recommend General Plumbing Supply ... and ask for Luis as he is fantastic.