I have noticed Ace has upped their game in the customer service department! you walk in and a team member asks what you need And actually walk you to the item you need! Well done and duly noted! I use the $5.00 coupon on non-sale items and often forget to bring along but in checking out I ask if they happen to have one available and if they do it saves me a trip. The checkout team is accommodating, smiling, and ummm now charging for a bag so will remember to bring my bag next go. Only, 10cents? it is money! I will shop local and helpful, happy people make a difference. read more

This place is very organized and staff are always helpful. A little pricey compared to other brand stores but service is always good & personal!! read more

I came to Pedrotti to pick up a random item to help out my dad, I did ask for assistance because I didn't find what I needed, the gentleman , Jose at the paint desk was very helpful and nice, he walked me to the correct section of the store. The check out was fast, friendly and Juan is a hoot, friendly, enthusiastic and engaging. The price of the item was comparable to other stores and actually in stock, so that's an added value as well as the location is super close saving me time and fuel. read more

Staff is always welcoming and helpful. They really do try to help you find what you need. They have a decent selection considering it is a smaller establishment. read more

Very helpful! I have been in a few times lately as we just moved to the area. Was able to quickly find what I needed each time. Great customer service! read more

So, I really love customer service at this store. I mean the staff greets me, assists in the isles, and checkout with a real person smiling is wonderful. If anyone is looking for Hexol for cleaning, they have it. read more

Pedrotti Ace Hardware - Hardware Stores Near Me - Benicia, California

The best Ace Hardware when it comes to customer service. We shop here frequently for household items, tools, keys to be copied, just about everything and anything. A while ago while we were building our restaurant, the owner answered the phone and helped us with a piece we needed but one they didn't carry. He went above and beyond to guide me to another store that would have it. Today I went in with a project in mind with little research or preparation and Dylan M. greeted and helped me with everything I needed (without having to look for help). Very impressed and happy with the service. Shout out to the hiring manager for finding good peeps! Glad we have this gem in Benicia. read more

Great coustomer service . Always has what I need very organized and clean love the Harden area

They have everything at this store. I was looking for Truffle flavored BBQ sauce and it is so hard to find and I found it here along with a bunch of other BBQ sauce and dry rub options. They even have the pile to fry a Turkey. You can get keys made by a real person, not a machine, and they have a knife sharpening machine which offers one free knife sharpening (the knife sharpening is a machine, not a person). They have Christmas decorations, Sponge Daddys, candles, screws and nails, gourmet chocolate and small boxes of Lemonheads. Even with all this stolid the store is nice and the staff are friendly. In the same parking lot as Jamba Juice, Sports Cuts, Goodwill, and Subway. read more

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The two staff I dealt with were-eh. One helped with plumbing and he was just OK. It seemed like he wanted to be anywhere else. The cashier though, and I'm hoping it was just a misunderstanding, was less than enthusiastic and it seemed he THREW the receipt at me. read more

Update part 2. I received a response from the owner about the key cutting machine and how they cannot do car keys since the dealerships use chips and what not. I have my own blank key that needed to be cut. The owner said that they need special tools, which is just not true in this case. The local locksmith downtown was able to cut my key with the exact same machine ACE uses. No special training or equipment needed. But, I find this practice of not cutting a personal key just a money grab. I took my business elsewhere and the key was cut with no problems. I added 1 more star since the owner did respond but with an explanation that simply is not true. read more

Pedrotti Ace Hardware - Sign by the key cutting machine - Hardware Stores Near Me - Benicia, California

Great customer service with people able to help you finding what you need. Wide variety of what you need.

Amazing service from Andrew the Supervisor! My husband and I went in looking for assistance with replacing some nuts and bolts and he was able to get us what we needed as well as assist us with some closet items we needed. He was patient with us and took his time which we really appreciated. We will definitely be coming back for the great service! read more

I live a few blocks from this hardware store, and also the cost of items are a little more expensive than the big box stores. I still like to support the small business. There is always someone to help you find something if you walk into the store you will be asked five times by five different people if they could help you find something. Try finding someone to help you at Home Depot. Lol. Also another nice touch is that they have local honey. read more

I always trust the paint department with my restoration work. They always get it right! read more

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There are always a few options for parts needed - at the last minute. The staff is knowledgeable and helpful to get you to the right areas to make your choices I like the miscellaneous hardware and garden areas. Always had luck with lightbulbs and batteries too. This store is an active member of the city's community and organizes efforts for events and helps groups with fundraising. read more

Interesting claim: Promoted as the "oldest business" in the city of Benicia, roots beginning in nearby Crockett, CA. Very well-equipped and orderly general hardware store, deceptively larger inside than seen outside. Workers generally friendly and ready to assist. Garden section? Check. Small hiccup over an Ace Rewards card rebate that required a 2nd trip back to the store, but was resolved. Pretty active shopping center, often bordering on congestive. Well-respected community partner and solid business. Reply to Owner: Thanks kindly Mr. Pedrotti! I had this event in my calendar. My 1st drone show! Congratulations on your 100th year in business. read more

I don't know what it is about Ace Hardware, but some of their locations have the most friendly and helpful staff that I've ever encountered (at any store!), and its consistent - every single time I go in. I was in the Benicia location just recently for my first time and it reminded me of the Walnut Creek store, which is absolutely my favorite for customer service. Benicia has the same level of enthusiasm that I was hoping for. Their employees totally made me feel welcomed (with a greeting when I entered); valued (the gentleman that helped me - wish I could remember his name - Robert? - didn't laugh at my dumb questions or comments when he helped me find a door sweep for my front door - and explained to me reasons I might not want certain types of this product as opposed to ones that would be better for an outside-accessing door); and also appreciated (I had a sincere thank you from the cashiers when I left (receipt says Krish but there were two of them together). I was in and out of the store in less than 5 minutes with the item I needed. I almost brought a pie home too, but I wasn't going straight home and I didn't want it to defrost in the car (the frozen pies are out of this world, and they're actually a couple of dollars less at this location than they are in Walnut Creek). If you've never tried one of their bake-at-home frozen fruit pies, take my advice and pick your fave fruit, bake it according to the instructions you can find online, (egg wash and all), and be ready to sing these same praises. Theyre really, really good! Which I guess goes right along the Ace theme of setting the customer service standard very high, and then exceeding it every visit. read more

Yes! A local hardware store that is not big box and has enough employees to give super personalized service. Love this place. It's your local hardware store. I will go here first for necessities before I go anywhere else. read more

If I could give a -10 star I would. My elderly black mother went into this establishment to buy some batteries with a coupon that Ace Hardware sent her. She had the batteries in hand, asked a sales associate a question, put the batteries down and walked away putting her coupon in her pocket. With her being the only black person in the store, the assistant manager then told her to take the batteries out of her pocket because she stole them. She asked to speak to the store manager Josh who promised to call her back, several hours later, with no response, I called and spoke with Josh who said the store manager was on vacation and he emailed him. I told him racially profiling the only elderly black woman and accusing her of stealing is not an email but a phone call. He assured me he talked to everyone at the store and he looked at the footage and emailed the owner. I advised him he had an hour to get back to her before I would take additional steps....Here is part of the additional steps I am taking. I would never recommend this place to any one of color. They are not for the community of Benicia, my mom is an entrepreneur in the city and this is how she is treated. While on vacation, the owner did call her (the next morning) and tell her he would be out of town for 2 weeks and when he gets back he needs to review the cameras and talk to the associates, BUT THE MATH ISNT MATHING BECAUSE DIDNT JOSH DO THE SAME LEG WORK???? He spoke of how she is a great employee but negated the fact that she intentionally picked out the only black person in the store to accuse before she even left the store. In this day and age, you would think it would be different but this has truly caused my mom emotional damages, embarrassment, now she's scared to go into ACE hardwares in fear of being accused of stealing. This clearly is not a concern for the store owner, the store manager or the assistant manager. She's been a faith ACE hardware shopper for years and because of a few racist individuals, we will never patronize them again. I hope everyone reading this will feel the same way we do. read more

Love this place. They have EVERYTHING and truly serve as the "General Store" for Benicia. Staff are always helpful and friendly and will be honest when they tell you that they don't have an item but another store does OR letting you know that certain stock will be going on sale soon. Truly looking out for the customer there. I went to a big box hardware store recently for supplies to hookup my new fridges water line. Big box store told us we needed a kit with about 11 pieces in it (which turned out didn't work AT ALL). Went to Ace, asked one employee and got the ONE singular coupling we actually needed. No overselling, honest and helpful. So happy to have them in Benicia! Cheers to another 100 years! read more

I think Pedrotti Ace gets a five star for their drone show on the waterfront in Benicia California. I enjoyed it with my fellow neighbors on the waterfront on 3 July. Thank you Pedrotti Ace for a wonderful hometown celebration read more

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Hubby and I had to come in a get a couple things and I was pleasantly surprised with the customer service. We were a few steps in the store and quickly was asked if we needed help and they guided us to the aisle we needed to be in and then hubby remembered something else we needed and we proceeded to walk further back of store and greeted by another reorder who offered to help us find what we needed and he did! I was so happy to be able to get what we needed and head out as quick as possible. Thanks to all the workers who helped us and for doing a great job keeping you and your customers safe. read more

I was in the store today to get some moulding and was very impressed by the service. Chris went out of his way to make sure I was 100% pleased with the mouldings I chose. It took some time but he was gracious and never complained. He made sure it was all done right. He also did perfect cutting with the saw and made a good recommendation, gathered other items for me. As always, this store continues to have outstanding service and workers are courteous. Fantastic inventory too. read more

I shop often at this Ace and the criticism is not with the store, it is with an Ace product. The hose nozzle is just the worst, I have purchased numerous of them and finally gave up and purchase a different brand. The nozzels are poorly made and begin to leak quite quickly...waste of money. All of the staff are very nice and helpful. read more

I am a septuagenarian. I was recently in Benicia's Ace hardware and I needed to buy a package of small wrenches that costed $39. Unfortunately, the package was under lock and key because, "the nearby middle school children have been coming in stealing magnets". Being small in stature I must appear at least 60 years younger than I am. Yay! The employees refused to give me the package of wrenches. Instead they offered to take them directly to the cashier. The first employee took the package to a cashier without telling me which cashier so, of course, I went to the wrong cashier who had no clue who had the wrenches. Frustrated I then asked one of the managers/supervisors to help me. She unlocked a second set of wrenches. Again, rather than give me the package she accompanied me to a cashier. While I refused to play the race card, I was certainly demeaned but I still purchased the wrenches out of necessity. read more

Pedrotti Hardware is my go to for odd nuts and bolts. They have a great selection of them as well as a very good selection of small building supplies, plumbing, electrical and everything else a good hardware store should have. They are convenient as the building supplies and the other area hardware are 7 to 10 miles away. The best thing about them be is they actually stock what they carry as opposed to the big box building supplies that are always out of stock. read more

If you're like most people, you work for a living. By the time you get off work, decide to tackle that leaking faucet that kept you up all night and head over to Petrotti Ace Hardware its 6pm and they've closed the doors in your face. Some people think the days of the 1940s where stores close at sundown due to no electricity and whatnot are long gone. Not true of Petrotti ace! I cant tell you how many times I've had to drive to the next town over because this place doesn't care one bit about the customer and their needs. One modern thing about petrotti ace however is their prices! If you cant wait to get rid of your hard earned money at nearly 3 times the going rate for many if not most items here, look no further. The greed train rolls long and deep here. I can get a 2x4 at home depot for 3 bucks but here itll cost ya 10. I'd be ashamed of fleecing the town the way this family owned business has for decades but some folks have zero shame. I'll say one things for sure, many people including me cant wait for this place to close so we can get a fair priced and decent operating hours hardware store in place. Time to derail the greed train! Enough is enough! read more

I was racing to this hardware store after work because I needed a heater filter. I arrived exactly at 6 pm and the supervising manager, Jose, basically slammed the door in my face and said they were closed. I said I knew exactly what I needed and where it was in the store but he gave me such attitude and refused to make a small exception to let me grab what I needed. Granted I got there right at closing but his attitude was so horrible. I will never patronize this store again. read more

the most convenient to shop. No long lines like other hardware shop. They are accommodating and will sure have someone to help you immediately in what you need. They will give you best advised. Very clean and gives me a regular discount. read more

I came in this afternoon because I'm moving and need to disassemble a bathroom organizer. None of my 3.5 tools in my toolbag fit the screw. A nice young man at the paint section desk that looks like a 70s firefighter lead me to the exact hex screw I needed to do the job. I apologize I didn't get your name to shout you out here. Thank you so, so much for asking me all the questions to narrow down what I needed and helping me learn something new! Excellent service! read more

This store does not enforce proper social distancing protocols or sanitary practices. Even if they tried - it is actually impossible because the cashiers can't stand far back due to the store layout. They should be shut down. Mark my words: this place will end up infecting half of Benicia because the owner is too greedy to close the store down. BUT what if they need essential items you ask??? The reality is that most people are buying unessential items (paint, home improvement, BBQ, furniture) and not coming in for emergencies based on what I have seen on my past (emergency) trips. Ultimately, this place is a cesspool of contamination, a disaster waiting to happen, and I urge nobody to go there unless you want to get sick. read more

Great selection of all things hardware! Staff is knowledgeable and helpful. Please note they only have a limited selection of lumber but for everything else you might need, you'll probably find it at Pedrotti! read more

Awesome service related store. You will hear "May I help you" many times each visit. Love it.

I have been to this store many times and have always been able to find help. This evening I thought I should finally leave a review because of the customer service. I came in, in a bit of a panic because I was failing as a first time plumber. I had attempted to replace a fill valve but the flex connector broke and I thought I might not ever flush the toilet again! I turned off the water and grabbed what parts I could and brought them down. Sierra was already helping someone when I was in the plumbing aisle and I knew they were only open for a little bit longer but she didn't hesitate at all when I asked for help after she was done with the other customer. She knew what she was talking about and helped show me what I would need to complete the project. Very knowledgeable, very helpful, and I left feeling satisfied and ready to get this toilet flushing again. Everything is back to working order and I just wanted to thank Sierra for her patience with me and answering all my questions read more

Always organized, well stocked, friendly and helpful. This is my go to for everything. It has an old time customer service feel of long ago which is so rare these days. I can never resist the display of toys and treats on my way to the register! read more

I came here for a quick errand. I needed a hook for my door to hang clothes on. The employees were nice and asked if I needed help right away. The staff was knowledgeable about their inventory. It's pricey here a plastic hook was just about $6 but I was desperate. Not bad if you need tools to get some work done around the house. read more

Worst customer service experience I've had in a while. The idiots that work in the paint department are rude and condescending. The clowns that walk around don't even know what a tape measure is. Plus the prices in this place are so jacked up. I remember not to long ago when you could go into a ace hardware, and it would be retired guys from the trades. And they where so helpful and knowledgeable. Now you go in there and it's a joke. I won't buy one screw from this crappy place ever again. read more

Outstanding customer service. The place is bigger than it looks and had everything I was looking for (sheet metal screws and hinges) . Again the customer service was excellent. read more

I love ACE Hardware. Upon entering ACE in Benicia, at least one employee will greet you and ask if you need help. It's not like I need to be greeted -- it's just really nice. Once you're actually in the store, the Red Vest People are everywhere, offering to help you find everything from angle iron to ruffled petunias. My husband routinely asks me to pick up some bizarre hardware store item that I've never heard of and can barely pronouce. Every time the RVPs know exactly what I'm talking about and they actually escort me to the item. This kind of customer service is just so rare.Oh yes -- they have a great paint department -- no long lines -- AND they carry Benjamin Moore. Eat your heart out Home D. read more

Pedrotti Ace Hardware - Hardware Stores Near Me - Benicia, California