The last time I was there (a few years back) the woman behind the counter (can't remember her name)…read morewas very knowledgeable of their products, I believe her daughters were also there helping that day . I was impressed

Had to install my cable internet, so needed a coax stripper, barrel extender and a bit more line…read more Grabbed the wrong cable stripper without thinking, but staff helped me out by pointing out my mistake, and they had the right tool in-stock. Overall a great, well-stocked store with helpful and friendly people. Love to support a small local business, and I will definitely come back soon.

Garth that's is the name of the guy you have to look for, if you go shopping at Oliver's Hardware…read more His knowledge about his work is outstanding. He will make you questions about what you need and give you advice, about what you have to buy. The customer satisfaction is his best attribute! Selection they have everything, the value of good too.

Wow. Have t been here in awhile. Very organized, well stocked, good pricing, and great service!…read more Some prices were cheaper than Home Depot and in smaller quantity package and that is what I wanted. I think best service for hardware store in area.

We had such a great experience today at Orinda hardware. Manuel was a true superstar and helped us…read morefind everything we needed and even let my son help with mixing the paint cans. It is wonderful to shop local and Orinda hardware makes it special and meaningful.

Sadly my recent experience trying to return something I bought just two days prior with a receipt…read morewas such an unpleasant one that I will not be returning. The manager insinuated that I was lying about what an employee had told me about the return policy, and made a point to tell me that he would accept my return "this one time, but never again." This was a matter of two items amounting to $20. This is a way to lose customers.

I always appreciate this ACE Hardware. They have everything you need for gardening, paint and yard…read morethings. Whenever I visit, there is always someone available to help me with whatever I need. Thank you

I'm painting my house right now and am trying to find alternatives to Home Depot (a Trump supporter…read moreand terribly run store) and Lowes (far away but also never ever has the stuff the website says they do). I've been going here to this Ace lately and they have some good stuff but man-oh-man, check the website. The website isn't even close to being correct. I write down the aisle the website says the item is on and it's not even in the ballpark. Check yourself. This is ridiculous. Also their checkout area has a door where if you walk in that door, the cashiers flip out - despite the fact there's no way to know that's an exit - there's no signs or anything. Its a door that looks like the way into the store. Not a well run store. Some good stuff - yup - but get better management/employees.

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

OMG. What a gem. A hardware store with everything you could need, laid out in charming, organized…read morefashion. The staff went above and beyond. And I struck up a neighborly conversation with the people in line with me. Support this place. In a world of heartless Home Depot's we need to keep a gem like this alive.

You're better off purchasing appliances from Costco. I had bought a Cuisinart glass blender of…read moreabout $200.00 and I did not like its dial and features. I genuinely missed my old blender that was around $70.00 when I bought it. They did not attempt to take my return back or offer store credit. Albeit, I did use the blender but it honestly sucked and I just wanted something to be done because I was so dissatisfied with my purchase. The gentleman with blue glasses and long hair did tell me to speak to a manager the next day to handle it but I was like you're making it difficult for me, I'll just keep the blender instead and not go back to your business. This store is good for soap and le Crusets, but do not buy your appliances from here. Limited selection and you will be stuck with your items!!! Everyday I look at my blender that I hate!!!! Go to Costco!

My favourite hardware store. Friendly, helpful and happy staff and management. I found my plumber…read morethrough shopping at this store.

Pastime Hardware is a One Stop Shop!!!!…read more You name it they have it !!! It's a Full Service Shop!!! The Hardware professionals can answer any questions you have about Home Improvements or Tools!!! Service is Fast , Knowledgeable , , And Professional!!! They even Carry Craftsmen Tools!!! Price's are a little on the Higher side!!! I went and bought a New Rubbermaid Trash can !!! Also I bought some Wild Flower Seeds for the garden!!! The Cashiers were Friendly and Fast!!! For These Reasons , This Is A Baller On A Budget Approved Establishment!!! I'm Gone With The Wind Fabulous!!!! And I Keep My Pimp Hand Strong!!!!

Every time I call. Every time I go in. The staff at the store is always so helpful, friendly, and…read morehuman! I so appreciate the homie feeling I get when I walk in the store... Not something I get from any other Ace Hardware store! Thank you for excellent customer service!

Looking for an Estwing rock pidk. They had one on the wall, and reasonably priced, so I bought it…read more Called ahead, and they said they had two different ones. Sure enough. They come through with reasonably affordable tools with no mysterious bosses hovering near the checkout lines as in Pastime.