Very helpful! I have been in a few times lately as we just moved to the area. Was able to quickly…read morefind what I needed each time. Great customer service!

I came to Pedrotti to pick up a random item to help out my dad, I did ask for assistance because I…read moredidn't find what I needed, the gentleman , Jose at the paint desk was very helpful and nice, he walked me to the correct section of the store. The check out was fast, friendly and Juan is a hoot, friendly, enthusiastic and engaging. The price of the item was comparable to other stores and actually in stock, so that's an added value as well as the location is super close saving me time and fuel.

The last time I was there (a few years back) the woman behind the counter (can't remember her name)…read morewas very knowledgeable of their products, I believe her daughters were also there helping that day . I was impressed

Had to install my cable internet, so needed a coax stripper, barrel extender and a bit more line…read more Grabbed the wrong cable stripper without thinking, but staff helped me out by pointing out my mistake, and they had the right tool in-stock. Overall a great, well-stocked store with helpful and friendly people. Love to support a small local business, and I will definitely come back soon.

This shop has everything you need and more. I have completed home remodels and a ton of…read morelandscaping projects and they never disappoint. It is a lot bigger than it seems. They have excellent customer service and I would rather support a mom and pop shop any day over a big box chain. Thank you for being in our community!

There are hardware stores... and then there is Oliver's Hardware…read more From the moment you walk in, you don't feel like a customer--you feel like you belong. It's the kind of place where people know your name, remember what you came in for last time, and genuinely care about helping you get it right. Garth is a rare gem. Kind, deeply knowledgeable, and patient in a way that feels almost old-fashioned. He doesn't just "work there"--he treats every interaction as if this were his own business. You can tell he takes pride in making sure you leave confident, not confused. In a world of rushed service and indifference, Garth stands out as someone who truly respects people. And then there's Alice--an absolute force of warmth and personality. Friendly, engaging, and effortlessly entertaining, she has that rare gift of making people open up and feel seen. There's something magnetic about her presence. Don't be surprised if one day you see her hosting her own show--she has that unmistakable "Oprah of the town" energy. People don't just come in for hardware... they come in for Alice. Oliver's Hardware is not just a store--it's an experience. It's community. It's human connection at its best. If you're tired of being treated like a transaction, go there. You'll understand immediately why it's so special.

We had such a great experience today at Orinda hardware. Manuel was a true superstar and helped us…read morefind everything we needed and even let my son help with mixing the paint cans. It is wonderful to shop local and Orinda hardware makes it special and meaningful.

Sadly my recent experience trying to return something I bought just two days prior with a receipt…read morewas such an unpleasant one that I will not be returning. The manager insinuated that I was lying about what an employee had told me about the return policy, and made a point to tell me that he would accept my return "this one time, but never again." This was a matter of two items amounting to $20. This is a way to lose customers.

I always appreciate this ACE Hardware. They have everything you need for gardening, paint and yard…read morethings. Whenever I visit, there is always someone available to help me with whatever I need. Thank you

The entire staff are very friendly & helpful over the years & much appreciated! When ever I have a…read morehome project they always have the knowledge & tools that I need! I think the prices are adequate & love the gardening selection & great BBQ section!

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

Love this location. They of course have everything you need for household items (I'm not sure why I…read moredidn't think to get things like dish soap and sponges here instead of Target until more recently). They also have great gifts and other odds and ends that are fun to look at. Very helpful staff and of course fantastic location. Support your local hardware store, this is a great one!

terrible customer service they clearly aren't interested in doing anything they don't normally have…read moreto do every single day weather the company offers it or not. All of the customers they actually tried to help were old and white here I am the only black girl and they just couldn't have been less interested in helping

My favourite hardware store. Friendly, helpful and happy staff and management. I found my plumber…read morethrough shopping at this store.

Once again I ask myself why I shop there. I just read other reviews (from within the last month)…read moreand the sentiments are the same. People are rude, arrogant and generally unhelpful. This time the woman at the cash register was badmouthing (loudly) about the last customer because she had asked about her bad cough. The employee said that the woman should mind her own ****ing business. Then the new young man, Chris, was rude to me as he helped me carry things out. It never changes. None of the employees ever seem happy working there, never act like they want to help or care. I try to shop local; this doesn't work with Pastime.

Looking for an Estwing rock pidk. They had one on the wall, and reasonably priced, so I bought it…read more Called ahead, and they said they had two different ones. Sure enough. They come through with reasonably affordable tools with no mysterious bosses hovering near the checkout lines as in Pastime.

Really helpful employees here, as opposed to Pastime on San Pablo…read more You get the feeling that they enjoy working there, whereas at pastime, everyone seems pretty miserable. Even though I live really close to that store, I go out of my way to go up to Kensington. The store is smaller and they may have less stuff, but I've always found what I needed. Worth the trip.

Great store because the people are great and knowledgeable. Many times, they've helped with ideas…read moreto help me complete DiY projects. A much superior shopping experience compared to the hardware store across the street

I needed a paint sample matched and asked Susan to match it. She made my paint and It wasn't even…read moreclose. I brought it back for her to fix and she had attitude and told me this is the last time I'm going to try and fix the paint. She added some color and again it wasn't even close. I threw the paint away. I took my sample to OSH and they matched it perfectly. Don't recommend ACE!