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    The Home Depot

    2.3 (284 reviews)
    Open 6:00 am - 10:00 pm

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    Customer service
    Brian H.

    Ok- forget this place- I will Not shop here again- I will drive to Fairfield- or shop at Lowe's. This was ridiculous- the customer service in the front is a joke. They had two people come in and " pick up" literally 20 orders to be delivered to peoples houses. They took up the two return people and they were not able to Communicate - just show them a phone a point ? Why ? Why can't they communicate ? Meanwhile the return line went 9 deep. And we waited and waited. Meanwhile two clowns came up to the front to " talk" - the one customer service lady asked them twice to help out na felt her take care of the long line. They asked her " what ???" And ignored her. Before this happened - even before the line got state red the 3 rd customer service person looked at us - and walked away- then we waited and waited and waited. 9 deep - two peole helping the peile who could only point to their phones picking up 20 orders- and we waited. We finally got to return our blind that the guy who helped us earlier said - " it will definitely fit, I've been doing this a while" well- he was wrong - shopping at Lowe's if I have to go to get something in Vallejo

    Home Depot Vallejo is horrible! I am standing here in a line that stretches through the entire store as all the self check outs are now closed. You can't find help and when you do, the clueless staff don't direct you to the right place. Wgen I finally find the right section, tge item is out of stock. Lowes, here I come.

    Tiffany M.

    Close the store already! Don't even have this location open in Vallejo if you got to closeand lock the customers in while locking other customers out; have the gate pulled down concieling the exit- it's ridiculous! This is a store not a prison! You guys close early when you want to and you don't have access to the customer entrance and exits like you're supposed to.... if you don't trust the customer's going in and out the store, if you don't have the properties security. if you don't have your items secure in the store and its not a safe location for this store to operate just close it because I don't want to have to figure out where to park at on this lot to see if I can get in the store walk through every entrance and exit and they all lock this is how somebody come flag me down to the other end of the parking lot to get in one way and that's okay I will shop at Lowes. This the kicker when I get in there I'm going to get a copy of a key made I see the sign and the lady says oh it's self service go help yourself down this aisle thank you.... I get down the aisle and there is a sign on the machine saying "do not self serve". I don't have time or the patience for this nonsense. Negative 1 star.

    Ethereal mood painted in my room.
    Darah M.

    This review is for the Paint Center at HD. At the Paint Center, Monty did an excellent job assisting me and my dad. He helped us understand the different glosses, and answered all our questions. I went back there the following weekend. Monty was there along with Francisco. They both were invested in my project. At that moment, no one else was around asking for help. They were both attentive to their customers. So when someone else came around, Francisco assisted them as Monty continued to give me ideas. I told him what I was going for and he started to provide other color options. I can tell Monty is passionate about his work and loves color. I hope he gets recognized for his efforts and hard work. I look forward to going back to Home Depot for Monty's expertise.

    Ria S.

    I like this Home Depot because I usually order ahead of time and then pick it up curbside or in store to save me time. Curbside service is never a long wait. Staff are friendly to my puppies and always courteous. Service has definitely improved. Although the parking lot is chaotic and too clean. It needs a bit of a clean-up as there's many trash on the ground. Hope management addresses this espcially at the curbside pick-up area.

    No self check out?? 30 mins wait.

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    10 months ago

    The lady Melvina in flooring a awesome customer service!! High quality and beautiful woman! She was so helpful!

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    3 years ago

    You have the whole community in this place and only 4 checkouts counters. Long lines just to buy 2 items. Time is money.

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    Page 1 of 8

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    Unlike my experience at a mom and pop Ace Hardware where they were less than helpful.

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    Appliance Worx

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    In June 2025 we searched for an oven repair project on Yelp. The oven was overheating and the door…read morewould lock as a result. Food inside would burn. Error codes appeared and were provided to Peter who responded timely. Over time Grant and Peter both came to our home and attempted to repair the oven. Both were cordial, on time, and left the place clean but neither seemed to have the knowledge or capacity to complete the job. First visit: Grant spent a considerable amount of time researching the error codes and how to proceed using his electronic device (phone or tablet). He replaced a small part and the oven worked a few times then the problem reoccurred. We requested a more experienced tech come out and the owner (I believe) Peter came out. During that second visit Peter suggested rebuilding the motherboard. After months of waiting we received a text that the motherboard had come in. Peter reinstalled the motherboard on the third visit. During our Thanksgiving meal preparation on Thanksgiving Day the problem reoccurred. We called and sent a text in desperation - advising our ham was in the oven. We didn't hear back. We received a text message on 12/1/25, stating they were closed for the holidays, and asking if we were able to get our oven fixed? During the fourth visit Peter didn't know what else to do, and offered to install a new oven or refund the amount of the service call. He sent a quote for over $2100 for a new (low end) Whirlpool wall oven (our current oven is a slide in) which included installation and haul away of the existing oven. I had done some research and determined that that price was greatly inflated so on 12/12/25 we accepted the offer for a refund for the service call of $477. We finally received the refund via Zelle on 1/14/26, after numerous follow up attempts in writing and by phone. Based on this experience it doesn't appear their skill levels go beyond maybe simple repairs or installations. Both Grant and Peter admitted that a lot of the work they do is for home warranty companies. The integrity however is a bit bothersome - the delayed refund, lack of communication pertaining to its status, a lie from the office staff stating an email was sent on 1/5/26 asking if we had Zelle, accepting a job they weren't equipped to complete, and not having on-call response for emergencies. Sorry I can't recommend at this time.

    Our washing machine would stop running during the middle of a wash cycle. I contacted the…read moremanufacturer and their corporate service division sold us an extended warranty and recommended an appliance service company based in Southern California. That company was not able to repair the washer. One of our neighbors recommended Appliance Worx and I'm so glad they did. Their techs were able to diagnose the problem and repair the washer. While they were here they were also able to clean a blocked dryer vent for us. They were prompt, friendly and efficient and I recommend them highly based on our experience with them.

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