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    Ferguson

    5.0 (1 review)
    Closed 6:30 am - 4:00 pm

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    7 years ago

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    Aquarius Appliance Service

    Aquarius Appliance Service

    2.9(71 reviews)
    0.8 mi

    This by far has to be the worst customer service I've ever received. 0 stars if that was possible…read more ELIZABETH should not be working at this company she told me after a week of scheduling that their driver couldn't make it.. OK that's unfortunate because we took the day off of work. that's not the issue She proceeded to raise her voice at me and said " HOW IS THIS MY PROBLEM" "GOODBYE!" excuse me? "I'm CANCELLNG YOUR APPOINTMENT GO TALK TO YOUR WARRANTY PROVIDER" You're employed at a company to do your job... reschedule me and provide a solution. not raise your voice and come up with excuses. She needs to be educated on how to TALK to customers like human beings, not like a BRAT and yell. Makes you wonder how she's employed and how they've seemed to keep her employed given the number of complaints below. I'd be surprised they didn't go out of business soon just because of how unprofessional she is. Get help lady!

    The office manager was very rude if you're in a business it's not OK to yell because the customer…read morehas a question it's not OK to raise your voice and it is certainly not OK to hang up on a customer. Because my washer and dryer are out of warranty it gives you the right to be rude that's not OK as a business. I was trying to see if I could afford the fees to get my dryer fixed I understand if you don't know I was asking for a ballpark Aquarius wanted to change 240 just to come out! The lady would not give me a ballpark estimate & yelled at me for asking I asked if she wanted photos yelled some more saying she's not a Technician & hung up! I I called a different repair with better reviews only 85 to come out & they want photos to order the part

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    Ferguson - hardware - Updated May 2026

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