I contacted Damian because I had some mold concerns in my home coupled with some pretty severe…read moreunexplained health issues that my doctors can't figure out (I have been worried the health issues are from mold exposure). Damian and I messaged back and forth for a couple of days with him explaining what services he offered that could help us determine the presence of mold and to what extent, if any. Damian was always very quick to respond to my messages. He came out VERY quickly and performed several tests to send to the lab. He was very thorough in explaining everything he was doing and also very patient in answering the whole slough of questions we had for him. We had our results the next day!!! The results were not what we wanted but Damian has remained supportive and responsive as we move into our next steps. We appreciate you Damian!

After having to do some necessary repairs, I decided to get a home inspection to help identify…read moreother areas that need improvement. Damian with IBI was absolutely wonderful! And let me repeat- WONDERFUL!! Damien listened to all of my concerns at the beginning of our appointment, and made sure that when he went into the crawlspace, that he checked the discussed areas Thoroughly. He went above and beyond with extra pictures so he could explain my theories, and provided solid proof on what issues should be addressed, and by what specialist. Kudos that he put me as the client first, then continued towards his objective to inspect the property with care and precision. Damian truly lives up to the name of the business "Inch By Inch" by being thorough, efficient, and a pleasure to work with. For an extensive crawlspace inspector, look no further because IBI is a terrific choice.

The technician is very professional and knowledgeable about his work. Easy to talk to and…read moreaccommodate all my questions, he explains everything that he is doing. He is fast in fixing our AC unit and even provided 6months warranty for his work. I highly recommend this company if you need maintenance or if your HVAC system is broken.

Great service and excellent work. On time and fast. A bit pricey. But great over all...read more

Mike (supervisor) demonstrated superb customer service skills…read more I had issues with shipment on a box frame that I ordered online. I called the Concord Ave location and asked if he was able to assist me with tracking my order. He not only provided multiple options to resolve my concern, but he also acknowledged my situation and showed empathy. Mike was attentive and ensured all my concerns were addressed to have my bed set before the holidays. Mike truly took his time to hear me out and ensured I understood the entire process. I never once felt rushed with him and assured me that everything will be ok. In addition, Mike always "kept the door open" with me by telling me not hesitate to reach out if there are additional things I need. He felt warm, personable and approachable. As someone with years of retail experience, Mike hit the nail on the coffin with his customer service and social skills. Thanks Mike!

This is an update to the review. I left six days ago. When I shopped and ordered my new mattress…read more It was scheduled for three days later after I bought it. Into a new apartment that I just rented. I got a message the night before from the delivery people Saying that they would be there on Monday, August 11 between 12 and 2 PM. On August 11 at 11:50 PM I got a text message saying that they would be there in 10 minutes. That put them there exactly at 12 noon. I was surprised to see another very nice woman come down and ask if they were delivering her mattress . As it turns out she had just moved in the day before to her apartment and they were delivering for both her and myself our new mattresses. They were the nicest, polite delivery persons I've ever met. They were not only there right on time, but they delivered both our mattresses within an hour. They were very conscientious about being careful bringing the mattresses in and setting them up. I had an adjustable bed and I was worried about possibly they might scratch the floors or leave before everything was taken care of. But they've made sure that the bed was set up exactly how it was supposed to be and they were extremely careful and conscientious about bringing the basin and the mattress. I have no complaints about the Service delivery. These guys were awesome. They kept me informed every step of the way on the day of delivery. If you're thinking of purchasing a new mattress, I highly recommend that you first look at mattress firm in Concord. Mike took very good care of me when I was there and extremely knowledgeable and answered all of my questions and then some the delivery people were excellent. I had no issues with them at all they showed up right on time between the two hour window and gave me 10 minute notice that they were on their way. This place is awesome. Highly recommend it.

Corrie is the person to speak with. She is very professional, nice, courteous. This is one of my…read morebest store stations. Thanks Corrie I will see you later like usual.

Just want to thank the manager for always helping me on everything, I need for my projects. Today…read moreshe went above and beyond with, helping me and getting my stuff ready. She is always has my orders ready and when I have any questions, if she does not have the answer, she will find someone to help me out. Its a shame people gave her bad reviews, but I guess thats what happends when people dont know what they are doing or have no knowledge of what Ames is all about..

Great deal on a central air heat pump. Very friendly, and quick install…read more Louis is very knowledgable. Prior to installing our heat pump he came over to do a quick fix on our old furnace during his lunch break. He identified the issue as a bad capacitor, and had a spare part installed later that afternoon. We eventually decided to upgrade to a heat pump, and that went well, too.

As a new homeowner, I had a decades-old gas furnace in the crawl space and zero knowledge about…read moreHVAC systems. To get a sense of the costs, I reached out to several vendors for estimates on a 96% energy-efficient gas furnace. Among them all, Charlie from HQR Air Conditioning stood out with the most competitive price and top-quality offering. He proposed a two-stage gas furnace, brand-new ductwork, and larger heater vents and returns. Charlie's crew was punctual, well-mannered, and always left the place spotless. Beyond the excellent work, Charlie went above and beyond by extending my labor and service warranty. He welcomed me to call him anytime with questions or issues and was straightforward, upfront, and honest about what he could offer and deliver. I couldn't be happier with the service from HQR. I'm already planning to work with Charlie again for a new kitchen hood vent project. I strongly recommend HQR!

Had them out twice (not their fault)…read more 1. They speak english 2. They know how to make an appointment 3. They know how to keep an appointment 4. They know how to fix electronics. What more can you ask for? Ya feel me?

Ron repaired my DJ controller with professionalism. He had to diagnose what the problem was and was…read morevery communicative. He returned all of my equipment in better shape than he received it. I agree with the last customer in that Ron went above and beyond. Great customer service and repairs. I will return to Professional Video Engineering for technical needs. Seven stars!