I contacted Damian because I had some mold concerns in my home coupled with some pretty severe…read moreunexplained health issues that my doctors can't figure out (I have been worried the health issues are from mold exposure). Damian and I messaged back and forth for a couple of days with him explaining what services he offered that could help us determine the presence of mold and to what extent, if any. Damian was always very quick to respond to my messages. He came out VERY quickly and performed several tests to send to the lab. He was very thorough in explaining everything he was doing and also very patient in answering the whole slough of questions we had for him. We had our results the next day!!! The results were not what we wanted but Damian has remained supportive and responsive as we move into our next steps. We appreciate you Damian!

After having to do some necessary repairs, I decided to get a home inspection to help identify…read moreother areas that need improvement. Damian with IBI was absolutely wonderful! And let me repeat- WONDERFUL!! Damien listened to all of my concerns at the beginning of our appointment, and made sure that when he went into the crawlspace, that he checked the discussed areas Thoroughly. He went above and beyond with extra pictures so he could explain my theories, and provided solid proof on what issues should be addressed, and by what specialist. Kudos that he put me as the client first, then continued towards his objective to inspect the property with care and precision. Damian truly lives up to the name of the business "Inch By Inch" by being thorough, efficient, and a pleasure to work with. For an extensive crawlspace inspector, look no further because IBI is a terrific choice.

The technician is very professional and knowledgeable about his work. Easy to talk to and…read moreaccommodate all my questions, he explains everything that he is doing. He is fast in fixing our AC unit and even provided 6months warranty for his work. I highly recommend this company if you need maintenance or if your HVAC system is broken.

Great service and excellent work. On time and fast. A bit pricey. But great over all...read more

So this review is going to stem throughout a several years. I purchased a bed at the Concord store…read morein March of 2019 , an adjustable bed king size so it had two XL twin size mattress frames on each side with moveable head/feet features. It was expensive, and in addition to the frame mattresses we also had it delivered to a new house we had just purchased and bought a 10 year warranty on the bed. Moving forward a couple of years my husband's side of the bed motor went out and was not functional so we called the warranty service and had a technician come do a service call. He was there for two minutes and then left. They promptly called us and told us it was not covered because the frame was bent. After many phone calls, we asked for a second opinion they finally sent out another technician, and he told us that the first technician had already been fired, and the bed was not bent, but the motor had burned out. Fine, the motors replaced and the bed worked fine no problems. A couple years forward the bed now is stuck in the upward position. It won't go down the feet work, but the head won't go down. We called the warranty service and they say because we've had so many calls. We've one had one service call. They need a video we send a video and they promptly send me a message telling me that we have no more warranty left and they're going to send me a check for $40. She told me they tell me I should go put that towards the new bedframe or another remote and there's nothing else they can do for us. Mind you the warranty that we paid for was a 10 year warranty. We've only had the bed for six years. They did not tell us that there was a cap on the money that we were able to spend. They told us that the bed was covered for 10 years. I will never again buy a bed from this facility or recommend any of my friends to go to mattress firm and purchase a bed there and I will make sure to tell anybody I know to never buy a bed or a warranty from that facility again.

Mike (supervisor) demonstrated superb customer service skills…read more I had issues with shipment on a box frame that I ordered online. I called the Concord Ave location and asked if he was able to assist me with tracking my order. He not only provided multiple options to resolve my concern, but he also acknowledged my situation and showed empathy. Mike was attentive and ensured all my concerns were addressed to have my bed set before the holidays. Mike truly took his time to hear me out and ensured I understood the entire process. I never once felt rushed with him and assured me that everything will be ok. In addition, Mike always "kept the door open" with me by telling me not hesitate to reach out if there are additional things I need. He felt warm, personable and approachable. As someone with years of retail experience, Mike hit the nail on the coffin with his customer service and social skills. Thanks Mike!

Corrie is the person to speak with. She is very professional, nice, courteous. This is one of my…read morebest store stations. Thanks Corrie I will see you later like usual.

Just want to thank the manager for always helping me on everything, I need for my projects. Today…read moreshe went above and beyond with, helping me and getting my stuff ready. She is always has my orders ready and when I have any questions, if she does not have the answer, she will find someone to help me out. Its a shame people gave her bad reviews, but I guess thats what happends when people dont know what they are doing or have no knowledge of what Ames is all about..

Great deal on a central air heat pump. Very friendly, and quick install…read more Louis is very knowledgable. Prior to installing our heat pump he came over to do a quick fix on our old furnace during his lunch break. He identified the issue as a bad capacitor, and had a spare part installed later that afternoon. We eventually decided to upgrade to a heat pump, and that went well, too.

As a new homeowner, I had a decades-old gas furnace in the crawl space and zero knowledge about…read moreHVAC systems. To get a sense of the costs, I reached out to several vendors for estimates on a 96% energy-efficient gas furnace. Among them all, Charlie from HQR Air Conditioning stood out with the most competitive price and top-quality offering. He proposed a two-stage gas furnace, brand-new ductwork, and larger heater vents and returns. Charlie's crew was punctual, well-mannered, and always left the place spotless. Beyond the excellent work, Charlie went above and beyond by extending my labor and service warranty. He welcomed me to call him anytime with questions or issues and was straightforward, upfront, and honest about what he could offer and deliver. I couldn't be happier with the service from HQR. I'm already planning to work with Charlie again for a new kitchen hood vent project. I strongly recommend HQR!

Had them out twice (not their fault)…read more 1. They speak english 2. They know how to make an appointment 3. They know how to keep an appointment 4. They know how to fix electronics. What more can you ask for? Ya feel me?

I received a unit with a bad HDMI port, brand new, from Pioneer. Professional Video Engineering…read morewas the only authorized repair center within 100 miles of me, so I had to mail it to them. Watching the tracking number, I saw they had received it, but heard no confirmation from them, no communication at all that they were working on it. A week later, I called for a status, and they said that the technician was unable to reproduce the problem and was still trying. I asked to talk to him, and they said he was out in the field, so I asked for him to call me back. An additional week and a half later, I still had not heard from them, so I called to inquire again. This time, they said they fixed it, and it was being shipped back. When I asked what was wrong, they said they information would be on the work order in the box. Upon receiving my unit, the work order enclosed said they had not been able to reproduce the problem after trying for 2 hours and had made no repairs! It took 2.5 weeks for them to work on my receiver, when they only spent a total 2 hours on the unit at all! During this entire time, they never once contacted me. Giving them two stars instead of one, since at least my receiver didn't come back in worse condition than I sent it. Could have been worse than a waste of my time I guess... TLDR: Took 2.5 weeks, but only spent 2 hours actually working on it. Did not find the problem.