We've been taking our cars here for years. Are they the cheapest guys in town? No. Are they the…read morefastest guys in town? No. But - they're scrupulously honest and do quality work that they stand behind 100%. We've had them tell us that something another shop told us needed to be fixed actually didn't and found the problem to be something small and inexpensive. Bottom line? I trust them. If they tell me it needs to be fixed, we get it fixed. I'd recommend them to anyone!

I came here almost 3 years ago, and I've honestly been putting off writing this review because I…read morereally don't like giving bad reviews. But I finally decided to share my experience because I think it's important to warn future customers, especially those who don't have a lot of extra money to spare. The good: There's a shuttle service for customers, which is convenient. The driver was very cheerful and interested in having conversations with customers, which made the ride interesting. The staff members were polite, and the lobby has free coffee for customers. The terrible: I chose this place for my car inspection because of the positive ratings on Yelp and Google. But alas, the mechanic who inspected my car quoted me $1k+ for a part that was actually in perfect condition and failed my inspection. When I asked where the leak was, the rep said the part was shiny, and that indicated a leak. A few days later, a family member who is a mechanic inspected the part and confirmed that it was, in fact, in perfect condition. So he took my car back to this place for a re-inspection. When questioned, the reps couldn't point out a single leak on that part, and they passed him. Folks, please be careful, especially if you're a woman or someone who doesn't know much about cars. Based on my experience, I felt like I was being taken advantage of. My advice: Question every part they claim has failed, leaked, or broken. Heck, ask them to walk you over and show you exactly where the part has "failed." If you're familiar with car mechanics and have the tools, inspect your car thoroughly beforehand so you know the condition of your car before handing it over for an inspection. And if you don't know much about cars, bring a friend or family member who does. Having someone knowledgeable with you can help you ask questions and better understand what the mechanic is telling you. I'm honestly very disappointed with BA Auto. I went in expecting an honest inspection, and this experience left me questioning their integrity. I'm finally posting this after almost 3 years because I hope it helps someone else avoid a similar experience.

Could not repair brakes on a Benz GLE which they serviced a year ago??? Very disappointed.read more

This was my first time to Dakis and I will be back. Matt was reasonably priced, honest and…read morecompleted the work on time. Glad I took the advice of my neighbor to give them a shot.

Another great experience! I dropped my car off the night before. I scheduled an appointment for…read morethe next day at 7:15 am. I was at work during this time and it was such a huge relief to kill two birds in one stone. In the past, I would have to take off from work when working with other dealers. I received a voice message around 10:00 am stating that my car was ready. I picked it up after work and everything looked great! I did a few proactive things to make my experience run smoothly: 1. I bought my car from this dealer and I purchased pre-paid maintenance. 2. I have an online account through the service department so I scheduled everything online in advance. 3. I asked a million questions during drop-off and the service attendant didn't mind (I think!). 4. They also have overnight drop-off ( I wasn't expecting to arrive during their service hours but I did!). I was relieved in knowing that it didn't matter what time I dropped my car off because overnight drop-off was available. THANK YOU!!!!

Got the job done eventually, but the process took way too long…read more I recently ordered a set of four new tires to be installed at Ourisman VW Laurel. What should have been a standard, simple tire installation turned into an incredibly frustrating ordeal. My original appointment was on July 28th. I waited for hours, only to find out the new tires had sidewall damage. While they did waive the labor charge for that initial delay, the situation quickly spiraled. I ended up being without my vehicle for three days due to back-and-forth delays, a second set of defective tires with flat spots, and a severe lack of communication from the service team during those first few days. It was a massive inconvenience. To their credit, they did eventually get it right. Service Manager Mike stepped in, stayed in consistent contact with me while processing the claim with the tire distributor, and finally got the right tires in. When I returned on August 5th, over a week later, for the actual installation, Mike and my service advisor, Gerron Jackson, provided me with a loaner Atlas for the day and made sure everything was balanced and working perfectly. While I appreciate Mike and Gerron fixing the situation in the end, the whole process just took way too long. Waiving the initial labor fee on day one simply doesn't make up for losing access to my vehicle for 72 hours and having to wait an extra week just to get tires installed. Considering the extreme hassle and loss of time, I really expected some sort of additional goodwill gesture, like a couple of complimentary oil changes, to help rebuild my confidence in their service department. Because of how this was handled, I'm still hesitant to bring my vehicle back here for any serious mechanical work.

My husband and I have both been taking our cars to Frank and Vince at Olde Towne for years. We are…read morenot ones to have brand new cars or tons of extra money, so what I love is that they will always give an accurate and honest assessment of what the car needs, but then what is actually a priority to take care of vs what can wait. They do great work and have always given us an accurate assessment of how long it will take to be completed. We started taking the cars there when he worked in Eldersburg, so there was a convenience factor. He no longer works out there, but we still choose to drive all the way out to Carroll County from the city just to take our cars to them. Can't imagine finding better mechanics. I did see the other review about paying to look at the car. I have always thought it was a safe practice to ask a place if they do free estimates - I do not consider that a given. As he mentioned, you do have to wait for an appointment. They are busy because they are good, they do thoughtful and thorough estimates, so I am happy to pay for the time out of their day that it takes to do an estimate.

Vince and his staff are awesome. They always give me an estimate first and the work comes in at or…read morelower than the estimate. They are fair and honest.

I'm not going to keep going back and forth about this. All I know is my part was in my car when I…read morebrought it in, and it went missing while my vehicle was on your property. Whether it was misplaced, lost, or taken, the fact is that it's gone. My car sat at your dealership for a week, and I ended up having to spend $140 to replace the part. I even had to buy another one on eBay for nearly twice what I originally paid. Had I known my belongings weren't secure while my car was left overnight, I never would have left it there. What frustrates me most is that no one took accountability, no one confirmed what happened, and I was never reimbursed for the missing part. From my perspective, this happened while my vehicle was in your care, and that's why I'm still upset. I also demand the money that I spent on my car part on eBay, which was $140. Had you all been accountable?

STRUT REPAIR GONE WRONG! My husband and I are so sad. This is part 1 of many to show proof of this…read morecompany and how they truly operate. 20 years in business or not. All you will see is facts and I will be filing a complaint with BBB and possible legal action. I recorded EVERY conversation I had with Renata because she talk too fast and too much! Be careful who you trust with your vehicle. They were so kind and talk a good game but little did they know, there was a camera recording. You can't trust nobody with your vehicle nowadays! And why is the mileage and years of warranty missing on the invoice as well as the parts used and detailed amounts? Very shady!!! Stay tuned...

For the second time I went to TNT with a car problem and was given quick service for free. I don't…read moreknow how they can stay in business! I trust these folks with my car anytime!

great service had my jeep worked on here excellent customer care they communicated everything that…read morewas wrong with my jeep and gave me affordable options to get it done

We were recently traveling away from home and ran over a huge bolt that punctured our rear tire…read more The folks at Cape got us in immediately, patched/plugged the tire, and got us on our way. Many thanks to their kind and courteous staff!

I have been taking my cars to Cape Auto for years. JP and his team do great work, communicate well…read moreand are there when you need them. I had a flat tire once and they plugged it right away so I could get on my way. The next time I had a check engine light and JP checked it right away and said it was safe to drive until they had an opening to get me in. Plan ahead because they are very busy and are typically 2-3 weeks out before they can get you in for an appointment. They seem to be reasonably priced and a good value for the expert service.

Good mechanic. Reasonable prices…read more Our car was making worrying noises, when turning, and especially when braking during a (western Maryland) mountainous drive. Back home, we took made an appointment online (Jul 2026) and took the car to Eakles ("ehk" as in weck). They inspected the brakes and found no problems. We may have overheated them or gotten some gravel up in the brake pads. The turning noise was a rubbing rotor or some such wheel part. They repaired it. The cost was much lower than i expected. The car was ready the same day. Eakles is our go-to!

Honest and efficient crew. I scheduled an appointment to diagnose an issue with my vehicle and was…read moreseen promptly. They were transparent about their findings and shared clear options to consider. No scamming, straight to the point.