Another great job by API. Very fair rates, excellent work and professionalism. I always bring my cars here when I can't handle a repair myself. I cannot recommend this service center enough. read more

I needed a new radio console installed along with routine oil change, differential fluid, tire rotation, etc. at the dealership for our 2015 Subaru Outback. AutoNation Subaru promised 2 days but it turned out they hadn't ordered the radio and it would take 7-10 business days, so--for the first time ever--we took it to Kevin at API for the routine stuff and would take it back to AutoNation for the radio another time. We dropped it off June 23 and would pick it up June 29 (which we did.) Drove it home (~5 miles) and it sat until Tuesday at 4:30 a.m. when my wife went to work. The car started shimmying and a burning smell and grinding sound came out from under the hood. She pulled over as the car lost power and the car wouldn't stop rolling in Park; used emergency brake and towed it back to API that morning (June 30). Kevin diagnosed the outback needed a new transmission but denied any culpability, saying instead this is a dealership problem and try to con them into extending the warranty. Towed it to Catonsville Subaru and we have their video diagnostic and written report stating the differential assembly was empty of fluid and the transmission was filled with differential fluid. It cost almost $20K to repair the damage and Kevin and API (with his son and daughter) refuse to respond. I hate to spend $10K to recover $20K but they are leaving us no choice. I've mailed hardcopies, sent email requesting "read receipts (APISOUTH@YAHOO.com) but they immediately delete them without reading. API has their folksy "aw shucks, I'm just one o' ya'll" routine down pat but it's shadier than Trump bitcoin. I recommend avoiding this place like the plague. read more

Was in need of an under mount engine panel reattachment. Service was provided at no cost and time was given to discuss other repairs. Felt like I was dealing with my neighbor. read more

Quality service, team cares and helps plan repairs based on priority and reasonably priced!

My engine light had been on for a little while and after self-diagnosing, I contacted my warranty company for a listing of reputable locations. API came highly recommended and of course, they were booked. However, i exclaimed my story and what I had already done. They agreed to take a look and confirm what I suspected might be a quick (quick enough) fix. I made my appointment for their next available date and they agreed to a quick look the next day. Being that I work during the day, I dropped off when they opened for a quick look. They were able to order the part and have it on hand by the time of my appointment. I will definitely return for any future needs with my car. Their customer service is hands down, family care. No pushing, no selling, just service. Love these guys for their knowledge and timely service. Have a cup of coffee while you wait because I promise they'll get you taken care of! read more

Completely professional! Brian is kind and cares about his customers. He seems conscientious and honest about the work they do. I had a great experience and highly recommend! read more

Overall my experience with them was non-existent and not worth waiting. My check engine light in my Mercedes came on, so I looked around for shops with good reviews. I decided to give API a call to set up a time to bring in my vehicle. I called august 27th (Friday), they told me I could bring it in next Thursday, Sept 2nd. So first thing that morning my husband followed me to drop my vehicle off for the day. They called me back around lunch time, maybe 12:30. Left a voicemail and I tried calling them back all day, being sent to voicemail after the line ringing for a few seconds. One of the guys calls me and tells me that they didn't want to charge me $400 for a diagnostic without talking with me. He claimed that he needed to remove stuff from the engine/hood to get a better idea. Yet, they never answered my calls back. They asked if the car was still drivable and asked if I could come pick it up before closing at 6. Upon getting there he told me that I could bring it back in "sometime next week" and never specified a day or time. Or even the diagnostic result from the scanner. When I got back into my car I could tell they did the diagnostic via the scanner because the check engine was reset. And my car mats were dirty. I don't understand what the point was of waiting a week, dropping off my vehicle for the whole day, just for them to tell me nothing. I ended up taking my vehicle to XDealerTechs. They scheduled a time with me to bring it in for a day. So I dropped it off the night prior. 3 hours after opening they tell me the diagnostic and the estimate for repair. I agreed everything sounded right and now tomorrow evening my car will be ready for pick up. Could of avoided all the nonsense if I had just went with them from the beginning. read more

These mechanics are professional and courteous! Was recommended to them by a family member who has been getting their vehicles worked on there for 30 years. They fixed my 25 year old truck up and it will now pass MD safety! Highly recommend them! read more

Very knowledgeable. Always understanding of your timeline. Always willing to do what it takes to get the job done. Welcoming and friendly and that will include recognizing a repeat customer after many many months, they may remember you but they will remember your car more. I have many options and I always choose API. Best Regards, Ray with the maroon CRV read more

These guys are great. We have been bringing our vehicles to them for years, ever since they fixed my in-laws' SUV while they were down visiting about a decade ago. They are honest, and never hard-sell you. They will give you their take on what MUST be fixed vs what you can push off (while keeping an eye out), which has really helped out keeping costs down over the years. They are very friendly, and have always worked with us to work around our schedule. I can't recommend them enough! It's rare to find a mechanic that you can really trust, that won't take advantage of your lack of vehicle knowledge (especially women) like so many other mechanics. These guys are the real deal. read more

I have been a customer since 2002 and they have always been honest and efficient. They'll do whatever they can to do the job right and keep your bill as low as possible. The team is friendly and willing to explain everything and they will make sure you're comfortable with the estimate before starting repairs. Having an honest mechanic is especially important when you're a MD transplant or when you're driving a car with expensive parts and I've always been happy with API. read more

Found out when I dropped off my car at the VPC for shipment overseas that the emergency brakes were not holding. I don't use the emergency brakes so it was frustrating to find out at the last minute especially with a l flight out 6 hours later I was in a bind. Fortunately Brian and Kevin at API which is located right next to the VPC took great care of me. They squeezed me into their already busy schedule to see what was wrong. It ended up being a simple fix that Kevin quickly performed and put the brakes back together again all in 1.5 hr. This enabled me to meet my original vehicle drop off spot. Brian and his team were a life saver. Even if they were not able to fix it away they have a system set up to do a POA for them to deliver to car down to the VPC once it was fix, while I was overseas. Great job guys Thank you again! read more

These guys have my car running like new! After being overcharged by the dealer and still not getting my car issue fixed, and then trying co-workers and friends bad referrals I decided to take a chance on these guys from a Google search. What a relief! Great customer service and fair price! read more

A friend recommended API to me and I am so happy he did. Jeff and Brian and the whole API staff have been fantastic from day one. They are honest and always take the time to explain whats wrong/what is needed. They have never recommended anything that was unnecessary, and they take excellent care of my car (and me). They even call/text to follow up and make sure my car is running well after service has been complete. That kind of service is so rare and SO appreciated. I used to dread having to get my car serviced -- not anymore! read more

My Subaru just got off the boat and had some rear axle clicking as I drove away. I went back to the port folks and they were not super accommodating and pretty much were trying to get rid of me without any issues. They sent me up to API and those guys were awesome. Jeff and Brian were super nice and had one of their mechs look at my car for free. No appointment, just showed up and they carved out some time for me in between all the regularly scheduled work. Definitely a relief being that I really had zero options. Problem was minor, corrected and sent me on my way. Would definitely recommend these guys if you're anywhere near the area. And for VETERANS or current service members, GO HERE! Owned and staffed by vets and helping other vets/service members. Thanks again, you guys rock. Kim read more

I picked up my car from the VPC and it had a spare tire on it and the regular tire's valve stem had apparently broken off during the shipment. I was referred to API by the VPC so I called to see if they could help me. They were kind of busy and it was toward the end of the day, but they said to bring it over and they'd work on it. After taking a look at it, they replaced the metal TPMS stem with a rubber one (they didn't have the TPMS valve stem in stock) and were done in about 20 minutes. The price was right, too! Jeff and Brian are fantastic people and if I lived in that area (or even within 50 miles), this is the first place I would go for car issues. Thanks guys! read more

Brian and his team are amazing and provide great customer service! I have been a customer for 10 years and have taken several different model cars for them to service. They provide timely service at a fair price. Highly recommended!! read more

Walked in feeling welcomed. I experienced customer service at its best (which I always appreciate even more these days since many places severely lack). Brian and Jeff diagnosed and resolved my car problem and went above and beyond by replacing a burnt out headlight. I am so glad I brought my vehicle here and I know that I can depend on them for fair, quality service with a side of genuine respect and care. Thank you! read more

My brother-in-law recommended API and raved about their service. I recently moved to the Baltimore area and was worried about finding a good mechanic in the area. It can be very difficult to find not only a good mechanic you trust, but one with reasonable prices. API has great customer service, reliable mechanics and very reasonable prices! I would highly recommend API--they don't coax you into getting repairs that you honestly do not need. read more

I have been a customer with API since I bought my Scion xb in 2005. My car has over 250,000 miles and is going strong thanks to the routine and repair services of API. I have used API for all of my routine maintenance and several unplanned repairs and have always received great service and quality work. The customer service team of Brian and Jeff provide friendly and professional service and a comprehensive explanation of the work being done and why. The mechanical work itself has been great -- reliable, quality work. Although my car is an economy car, I have received the same service, treatment and quality work had I brought in a high-end car. API offers great customer service, fair pricing and honest assessments. I highly recommend API for any customer with any car. read more

We've been sending our cars to API for a while now and I have to say that I'm thrilled with them. They are honest and trustworthy, which is uncommon in today's auto industry. They always diagnose and solve the car problems quickly so I can have my car back in time to get my kids from school...couldn't be more thrilled with them. read more

Amazing service! We picked up our vehicle from the vehicle processing center down the street and had a dead battery. Cold called this shop and they not only replaced the battery (had it in stock or would have gotten it for us) and then did a safety check on the car to make sure it was safe to drive six hours to our new home. Fantastic service and wish we lived nearby so we could use them as our primary mechanic! read more

These guys have worked on my 2000 SAAB ever since we moved to MD in 2009, and I am very happy with their work, honest and professional appraisals of repairs, and excellent customer service. As an example, they honored a 12-month warranty on a water pump they replaced 13 months later. I recommend them without reservation. read more

I recently took my Mercedes to this shop for repair because after owning the car for 12 years, I am tired of the pretentious attitudes and high prices of the dealership service department. API is a great alternative. The people who work at API are familiar with Mercedes cars, have the right tools to service them, and are able to get the right parts. Most importantly, they are friendly and make their customers feel valued. I plan to continue taking my car to API for future service needs! read more

They don't know how to do proper diagnostics. They simply throw parts at the cars and hope it fixes the problem. Sometimes you get lucky and they are able to rip off their vendors by returning now used parts your car didn't need to begin with and other times they will simply have you paying for parts you never needed to begin with. read more