Absolutely GREAT People!! We will be a customer forever. Did what they advised us they would do and did it in a timely manner. Awesome convenient small business read more

Don't leave your vehicle there. The first indicator is all of the broken down cars parked all around the shop. The second indicator will be the lack of paperwork your receive when you leave your car there. Lastly, if you take them to court your learn that they are not completely legal in Howard county. - That's the short version of my experience... read more

These guys are on time! I had an appointment to get my brakes done and within 20 min of checking in, the car was on the lift and ready to be work on. They change out my brakes, all take about 2 hours. I brought my own parts and they were happily to work on it. I paid what I would say is a mediocre price but the job is done right and quick! I would trust Ben and Brian (father and son team) with my lexus. read more

Elkridge Motors - Rotors and pads on my gx460 - Auto Repair Near Me - Elkridge, Maryland

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DO NOT GO HERE...HORRIBLE CUSTOMER SERVICE Warning: Long post, but beneficial to those who do not want to be cheated out of time and money.  I dropped my car off on a Thursday evening for minor driver side door work. When I dropped off my car, I asked the front desk if they would be able to take a look at my car in the next day or two and provide guidance on the work that needed to be done and that I needed my car back on Saturday no matter what. The lady said yes, it shouldn't be a problem we are open on Saturday.  On Saturday I called (and left messages) twice. No one returned my calls and when I stopped by in the afternoon everything was closed. They had not called me at all on a status of my car, etc. I knew they would be closed Sunday and Monday (Labor Day) and figured they would be open on Tuesday even though it was a Jewish holiday (nothing in website mentioned being close, nothing on answering recording mentioned it, and woman working didn't mention it). On Tuesday morning, I called at 8 a.m. when they claimed to be open on their website. No one answered so I drove by at 8:15am and no one was in the shop. I called and finally got in touch with someone at around 9:30am. I explained that I needed my car back even if not finished and made sure they understood my frustrations of the non-communication. I told them that I expected to hear from them on Saturday as they said they were open and no one called or even answered the phone. After going back and forth on the phone about the non-communication issue, they HUNG UP ON ME. I tried calling them back immediately and they didn't pick up the phone. Knowing that the shop was now open, I got a ride back to the shop to speak to them in person. Upon my arrival, I spoke to both the front desk lady and Brian the owner about my frustrations. Here are the following excuses they gave me for not calling me or giving me any sort of update on my car:  1. The owner claimed he was sick on Saturday and couldn't open the shop. Then precedes to tell me that he did have a 16 year old come in on Saturday to work on my car. Not sure this is legal.  2. The owner told me I was lucky he was in today (Tuesday) because it was a holiday and he felt he should be in since he took off Saturday.  3. When I asked why I didn't receive a phone call on Friday telling me I wouldn't be able to get it back until Tuesday or Wednesday, he said, "I didn't know no one called you, but they should have".  I then asked him to just put my car back as he found it.  On Friday and/or Saturday they took my door apart to see what was wrong and what parts were needed and then left it like that over the long weekend. They then proceeded and charged me $137 for their labor and they would not knock that down even though they held my car hostage all weekend long without my permission or giving me a status of the work that needed to be done.  After paying the $137 they gave me my keys only for me to find my car door without an interior handle. The handle was still in my cup holder (see pictures).  Essentially I paid them $137 to take off my door handle and not fix anything. I paid them to leave it in worse shape than when it was delivered to them. I paid them $137 when I had to take off work for 3+ hours because they opened the shop over an hour late and couldn't give me my car back until Tuesday when they said I would have it back "with no problem" on Saturday.  If the owner of the shop gets sick and no one is able to cover properly, he has trained his staff wrong and does not care about his customers. Not once did I get an apology. All I got were excuses and a bill. And I was rudely hung up on by their customer service agent. read more

Elkridge Motors - They returned my car without putting my door knob back on. - Auto Repair Near Me - Elkridge, Maryland

Dropped my car off on Monday night. Asked for a call at my job, when I didn't hear anything I called on Wednesday, and learned they left a message on my cell phone. Discussed repairs and gave authorization for work. Asked for a phone call on Thursday as for the status. When I didn't hear anything by 1:30 p.m I called. They said they were just starting and assured me it would be ready by Thursday evening. I asked for a phone call to let me know when it was ready. When I didn't hear anything I drove up there at 7:30 p.m to check the status, only to find they hadn't started the work on my car, which the guy behind the counter acted like it was my fault. Finally got my car Friday and noticed something was done to the seat. I assumed it was related to the repair which wasn't discussed with me in advance. I'm big on supporting small businesses but they've lost me as a customer. read more

Elkridge Motors - My seat was not like this prior to dropping my vehicle off - Auto Repair Near Me - Elkridge, Maryland

Great shop. If your in the area and need an honest mechanic see them and they will help you out!

Never ever ever take your car here for repairs They lost my key I had to get another copy from my ex wife Also I dropped this car off in early may its mid July now and it's still not ready yet Which ruined my vacation plans. Almost every week they said the car would be ready by the end of the week and still it's not ready yet. read more

Best automotive service around. Quality work for reasonable prices. Brian was totally professional and I will be back again next thing I need! read more

Elkridge is a one mechanic operation and Brian has some quirks but he is honest and reliable. He also is a huge and longterm supporter of our EYO baseball program. A true old time community business who takes care of those of us in the community. read more

Extremely reliable. Took care to explain what exactly was causing issues. Even took car to car wash! Saw my car on a Saturday at noon without an appointment, and worked on it until past 7 at night. Finished it up the next Sunday -- who even does that ? Recommended. read more

Had a good experience here. Thought I needed a new starter and it was just my battery. He also figured out this problem with my axels that I've been having for years (and I didn't even ask him to look at that). Honest, fair. read more

I appreciate that others have had good experiences with Brian at Elkridge Motors but I can't say the same. I dropped my Volvo off for some AC work in July of 2021 and just got it back yesterday 8/29/2022. That is not a typo, over a year to finally get my car back. In all that time, Brian did not call me even one time. My wife call and stopped by regularly until last December when she simply had enough and asked me to take over. I continued to be in touch but never got a straight answer on what was being done to our car. In the end, the $800-$1000 estimate turned into $2850 and supposedly many more parts were replaced than what the car went in for. Generally I'd be okay with that except that Brian had done, and was paid for, other diagnostic work to narrow down what needed to be done before this episode. I never received a call to inform me of any of the added work and was not told during the numerous times I stopped by to get an update. At this point, the car's registration is revoked because we couldn't take it for emission inspection which now requires me to pay for a Maryland State Inspection and spend a bunch of time at the DMV. This was all communicated to Brian weeks in advance with promises that it would be done in time. But that was more that four months ago and all I'd ever get was "it will be done by Friday". Our Friday never seemed to come. We were thoroughly taken for a ride by this business and I would advise against bringing any vehicle for service here. read more

Elkridge Motors does a great job with great staff and fair prices. Since moving to Elkridge, I always have my vehicles serviced at Elkridge Motors. Special Kudos for their knowledge of BMWs. read more

Brian is an honest, old school mechanic that will tell it like it is and give his honest recommendations about what NEEDS to be done versus what can wait. He has always been fair and upfront with us and we use him exclusively for repairs on all of our vehicles (including a boat trailer once). It's hard to find a trustworthy mechanic these days, but Brian is a good, hard-working guy with a knack for fixing stuff. read more

Has done some routine maintenance work for me and a few of my friends and they did a great job at a great discount. They need more representation and praise on here. :) read more

Great place!!! Very friendly and fair!!! I was able to get a car part replacement and I was in and out of there in 30 min. I even received a military discount. I would definitely recommend this place. read more

My Volvo broke down near their station and I had my car towed there for repair. Unfortunately the car was not worth fixing but fortunately I came across a great service station. I've since purchased a used Subaru and have had it there for service and couldn't be happier. Brian Ben and their staff are excellent mechanics and extremely honest. If you are looking for a repair shop don't hesitate to give them a chance you will be very happy. read more

I had been driving past Elkridge Motors for 15 years. My transmission was leaking fluid. I was told by a chain auto repair and the dealer that my transmission had to be replaced. Estimated cost $3300. My car is 10 years old with 149,000 miles. At first I felt that I had no choice expect to buy a new car. As I was driving home I saw Elkridge Motors and figure I had nothing to loose to get another opinion. I walked in and explained what was going on. The Owner, Brian asked me a few questions and then took a look at my car. He told me that I did not need a new transmission. The leak was coming from a gasket. The parts and labor cost $310 and he had the work completed the same day. I was ecstatic! Brian was great. His office manager was patient and helpful. They will definitely get my future business. read more

Awesome. Brian was quick, suggested what needed to be done and what had to be done and he made things happen. We dropped it off on Friday mid-day after a pothole incident and he had it done at 8:30 on Saturday night and we picked it up on Sunday. Can't complain about that! read more

Brian Wilson and staff are the BEST OF THE BEST! After Brian has worked on my car, I drive away knowing I am SAFE on the roads and my pocketbook is not emptied. In the past I have been at the mercy of mechanics who see a older woman a financial opportunity, NOT the case with Brian! He is an ethical and wonderfully caring human who has an excellent reputation, I cannot say enough great things about him and I highly recommend. I am so thrilled I have found Brian as my mechanic, he is always available, when I am in desperate need. Yesterday, I was in need of a brake job done, done in a timely manner, superbly and very affordable. If you are in need of a REAL, HONEST, AND HIGHLY SKILLED MECHANIC, Brian is your man! read more

I usually don't post reviews, but I feel it's important to get the word out. Hopefully someone who reads this goes "hmmmm". While ever situation is different and I get it, but this is my third experience with Elkridge Motors (Brian) and I have nothing but problems. For one the place is unorganized and the lady who works up front isn't the nicest person. You stand around like "Hello I am a customer" and it seems like your bothering them. Then they are like just leave the key we got it. They don't take any notes about the problem nor do they ever call you back. It's interesting because you never sign a statement of work agreeing to anything. My last experience ended "well, it didn't work for me.." Basically I brought a running car in for a "inspection" and left having to get it jumped and now I have to call another mechanic to fix it. It was a good working car 8 hrs ago. What a nightmare and get it everyone has different experiences, but I don't trust him anymore. Maybe your wondering why I continued to go there. Well, I gave him the benefit of the doubt and thought he was a reputable business man plus I like giving to local businesses. Never again, sorry but think twice before you go. read more