While the repairs that WERE done were somewhat discounted rates compared with some, they did not complete the check of things I asked, even after sitting for 4 hours in the lobby dealing with the unanswered and constant phone ringing, listening to nasty reprimanding that the owner felt was appropriate in front of me as a customer when he was annoyed with employees ( techs passing through the small lobby )
The lobby itself is filthy and freezing cold with a 20 year old manual space heater for any relief ( does not warm more than one person at a time, and only when practically sitting ON IT ) as the techs and owner leave the doors open for long stretches ( this is WINTER) as they regularly come and go through the tight lobby..
Techs were quiet and greeted when eye contact was made. Seemed scared of the owner who appears to be stuck in an aging Justin Bieber complex. The owner did not bother to speak or greet me ever ( or anyone else who came and went, waiting on their cars) , from the time he arrived at 9:30 AM or so, until he finally "stepped out for a bit" out with his girlfriend around noon.
The owner allows his girlfriend to visit for long periods, rudely controlling the only television that is THERE FOR PAYING GUESTS, and he and his girlfriend eat and hang out in the already tiny lobby in front of waiting guests and ringing phones, never speaking to anyone else.
While other employees and managers eat and break in a break area out of view, the owner and his rude girlfriend spent over an hour ( I left shortly after an hour of their monopolizing hangout ) cooing at another table, feet away from me as I sat as captive audience to their personal conversations, her cell phone videos on full blast, and then the television on their political channel, AFTER being asked if I was watching what was currently on. I was, and said so.
He took the remote and changed it ANYWAY to put her personal choice for programming on loud volume and removed the remote entirely from the guest table. HUH??
This, as they continued to socialize with each other in front of me for what was an outrageous amount of time for a 'visitor' who was supposedly "bringing him lunch".
Other employees did not act surprised by the situation, her lengthy presence, or his embarrassing reprimands, though their faces showed natural embarrassment in front of guests. This has to be their norm.
His attitude, rudeness to me and verbal sarcasm and reprimands to respectful employees in front of guests, and his girlfriends lengthy, monopolizing, prioritized presence in a paying customer's ONLY AREA TO WAIT is INEXCUSABLE.
This ended with a polite manager ( Bryan ) finally telling me my car was "ready", though after I asked about the REST of the things on the list to address, he admitted things had been undone "because the tech who was going to do them just stepped out for a bit".
Huh????
A super nice receptionist who arrived shortly before I left, made sure to immediately direct the lame heater to me, ask how I was, if I was warm enough, etc.... I had been there all morning in the misery and was soon to leave at that point. very nice woman, nonetheless. She even greeted me by my first name and with a big smile when she walked in the door, remembering my name from our only introduction when I stopped in the day before for my estimate. Impressive.
Four hours as captive audience in a sub-par waiting area and just under 400.00 dollars later, I just sincerely hope that the unseen things like MY ALIGNMENT were actually done. Who knows? I would have preferred waiting even LONGER in the hell, IF IT MEANT MY CONCERNS LISTED WERE COMPLETED AND ADDRESSED.
Never. again. read more
