I ultimately gave this place two stars out of five, and I genuinely debated giving only one. The…read moreonly reason it isn't one star is because the staff are at least very friendly and welcoming. At first, I felt relieved to find a location close to where my elderly mother lives, and I hoped it might be a trustworthy option since other residents in her retirement community go there. I could immediately see why people feel comfortable: the friendliness is noticeable right away. Unfortunately, it didn't take long for me to start feeling uneasy... During routine visits for my mother's car, I noticed significant upselling and costs that seemed far higher than expected. For example, she paid around $120 for a cabin filter replacement that I later learned is often closer to $30 for her type of vehicle. That was the moment I realized I no longer felt comfortable trusting their recommendations, and I decided I would not bring her car back. I briefly considered giving them another chance with my own car, hoping the earlier experience had been a one-off. When I called about a simple headlight replacement (after already researching the exact part and repair) I was told they had to see the vehicle in person and was quoted an extremely wide range of $80 to nearly $500. I chose to go elsewhere and had the same repair completed for $40. I also found the volume of follow-up emails and maintenance reminders excessive and pressure-filled rather than helpful. Trust matters when it comes to car care--especially for older customers. Based on my experiences, I do not recommend this location and would encourage others to proceed with caution.

We were required to obtain a certificate from an inspection station to repair a faulty brake light…read more AutoStream helped us to resolve our matter quickly. Their service and professionalism was appreciated and notable. We highly recommend this shop.

Good old Yelp. I did the crazy thing of falling in love with a beautiful old Lexus convertible that…read morewas being sold by a private party all the way across the country in Baltimore. Having no time to fly out, check out the car, and drive it home to California, and having no contacts or friends in Baltimore, I searched for the highest rated local Lexus mechanic for a prepurchase inspection and Sisson Street appeared. So many stories in the reviews of Jeff's expertise, friendliness, and integrity. So Jeff did the inspection, informed me that the car was in spectacular shape, and offered to help me and the seller by allowing the transport truck to pick it up at the shop. He also advised me on how to best ship the car. His care, attitude of service, and overall good vibes have made this potentially scary process much easier. Great shop, great person. The seller of the Lexus was impressed by how charming and friendly the place is.

If I could only recommend one business to people, it would be Sisson Street Automotive. Jeff is…read morehands down the best mechanic I've ever been to, and it's not even close (other mechanics I've been to haven't even been bad, Jeff is just THAT good). The quality of his work is fantastic and his pricing is very fair. He goes out of his way to work within your budget, letting you know what work is critical (if any) and should be addressed asap vs. what he's noticed could use fixing at some point in the future. But what really sets Jeff apart is his dedication to helping his customers. You can't put a price on the peace of mind I get after I take my 16 year old car to Jeff. Not only am I confident that I'm getting a good price; I also know that my car won't then break down immediately afterwards due to shoddy work or from some other issue that I didn't think to ask about (if I asked Jeff to get my car roadtrip ready, it will BE roadtrip ready). And I know I never have to be worried about being judged for asking questions or for the state of my car (yes, there's gorilla tape on parts of my car and no, Jeff has never mentioned it -- in fact, he always talks about how great my car is and how much he enjoys working on it). As a woman with super limited car knowledge who's always a little worried that I'm getting fleeced at auto shops, the trust I have in Jeff is priceless. I also know that Jeff will let me know when it's time to think about retiring my car. Every few years, I'll check in to see if he thinks it's worth me continuing to fix my car up or if I should start thinking about getting a new one. I probably would have thrown in the towel years ago and just gotten a replacement car (even though I love my current one). But thanks to Jeff, my first and only car is still trucking! But Jeff doesn't only make sure he's giving YOU the best possible value; he's also more than happy to help you ensure you're getting the best possible value from other mechanics. He's had to refer me to some other shops for work he couldn't do (or that would be much more expensive for me to have him do vs. other shops -- again, what integrity) in the past. And whenever I expressed any nervousness about them trying to upsell me, he's always told me to just give him a call if anything sounds off, and he'll advise me on what to do. Recently, I even had a situation where I texted Jeff about a light coming on in my car during a roadtrip. I wasn't sure if it was safe to keep going (the manual was extremely unhelpful, saying both that it could be a situation where I needed to stop and take my car in immediately or to just have it looked at sometime soon), so I texted Jeff a photo and asked what he thought. Jeff got back to me right away, and -- with the caveat that he couldn't be certain what was going on, since he wasn't there looking at my car -- he gave me information that made me confident that I could safely keep driving (spoiler: he was right). He then looked at my car the following morning and got the issue fixed (the problem had been a loose gas cap, as he suspected, and the system just needed to be reset for the alert light to turn off) in under 5 minutes, free of charge. And he even told me he was so glad I felt comfortable texting him about this! I've been taking my car to Jeff for over 8 years, and I can't recommend him highly enough. If you're looking for an auto shop, congrats! You've found the best one out there. At Sisson Street Automotive, you'll get great prices, exceptional work, and outstanding customer service. And you'll even get a thank you postcard with a drawing of Winnie, the world's best shop dog, for your trouble. 11/10, would recommend!

Good people fast service!!! Needed an oil change and they fitted me in right before the holiday.read more

Very professional and knowledgeable. JT works on all types of cars including hybrid vehicles. He is…read morean honest and trustworthy mechanic.

Hampden Auto Care is the best and most trustworthy mechanic in the area. I visited four other…read moremechanic shops prior to Hampden Auto due to my check engine light turning on. Sam, Monju and Mr. Porter were all very helpful, straightforward, personable and had excellent communication with their customers. They are honest, efficient and go above and beyond to provide quality car service and customer service. I will be taking my car to Hampden Auto Care for any future problems and referring friends and family to them as well.

Early March 2024 it called for a an oil change to be done the guy who answered the phone did say…read morehe could fit me in if he had time I arrived a littel after 3 he took the car in the garage in was done quickly that was the red flag I missed the labor was $60 and it's now 4/07/2024 and I'm getting another oil change I have photos but it's not where to upload dirty oil and filthy oil filer

Just as I arrived in town from out of state, my BMW overheated - something that had never happened…read morehappened to me before. Since I was not from the area, I was not sure where to take my car to have it diagnosed and fixed. I was very concerned that I might be overcharged or that my car would not be fixed properly. Thankfully, Autohaus was recommended to me and I am very grateful that I followed through with that recommendation. Not only did they take in my car the next day, but it was fixed and returned to me in two days. I priced the work with other shops in the area and I was pleasantly surprised to discover that what Autohaus charged me was very reasonable in comparison. The guys at the shop took the time to explain to me what was wrong and how they planned to fix it. I really appreciated how I was treated. The shop is not fancy, but the guys know their stuff. They specialize in European and Asian cars. My car was fixed and I was able to make the six-hour drive home without any problems. I have not had any issues since the repair. Note that they do not take credit cards - only debit cards or cash. I highly recommend them.

Was having fuel pump and other issues with my 2018 VW SUV. Decided to go to this auto repair shop…read moreto see if they could fix it. Spoke to Brian (owner) and Rich (mechanic) and they ensured me (with 30 mins of talking) that they use the latest technology that VW dealers use to diagnose and fix vehicles and I decided that they would be the shop for me to fix my car. The next day, on the way to Mt Washington Autohaus, my truck broke down in middle of street and i had to have it towed there to the shop. Waited 2 hrs for tow truck and got it there. Rich the mechanic and I helped get the truck off tow truck along with the tow truck driver and into their very small vehicle bay. Signed paperwork and left vehicle with Rich. About 1/2 hr later, owner, Brian, called my phone yelling and screaming at me to get my truck out of his shop because it doesn't run and they aren't able to fix it because it won't move. He threatened to get my truck out of his shop Right NOW or he would get it towed away somewhere. I was then informed that the software they use to diagnose cars does not go past the year 2016. This is after Brian told me he uses a $10K OBD2 scanner and he could fix anything. I ended up wasting my free tow from my insurance company and having to quickly call another tow truck to remove my vehicle from Mt Washington Autohaus, which costed me almost $200 after i was told to bring the truck there. I would not recommend that ANYONE go to this auto shop due to the very rude nature of the 70+ year old Men that run it and make nothing but excuses and are unapologetic in the way they handle business with customers. They also have a terrible insect infestation in the front desk area of the shop but dont seem to mind it along with a waiting room/ front desk area that looks like it has not been upgraded since the 1970s. I would not recommend for anyone to use this shop and look for other alternatives. Brian and Rich's deception of my trust in them to repair my vehicle has cost me a lot of extra money and time and they do not seem to care and offered no other solutions to me after they misinformed me about their abilities to repair vehicles. I have never been thru anything like this in my life and hope no one else puts themselves in a position to do so either. 0 of 5 STARS!!!

I specifically went to this shop based on folks saying they were upfront, communicative about cost…read moreof work that needed to be done, and honest; I could not have had a more opposite experience. Communication was terrible, I asked for an estimate for the cost of work before it was performed, when I went to pick up my car was charged 5x what I'd been quoted, with zero effort having been made to contact me about this before work was performed. They wouldn't budge and handled the whole thing terribly. Ruined my holiday season.

These guys took good care of me. Honest and reliable. They were recommended to me and I am happy to…read morepass it on.

I stopped in here because I needed to get a whole patched in my tire. The young gentleman came and…read moresaw that there was a nail in my tire and he plugged it up. I think I was there for about 10 minutes. In and out. I would definitely recommend. It was $29. I think that it's a fair price, but I don't know how much of these usually cost. Sounds about right though. Great customer service.

I took my car there to get inspected,The owner said it needed repairs. I thought the price for the…read morerepairs was high,but I needed it inspected to get my tags.So I had them do the repairs.Turns out he didnt do what he charged me for. I had another Mechanic look over my car and he said I got beat.If you need repairs go somewhere else.