The worst experience I've ever had with a body shop. Incompetence and lack of communication coupled with multiple missed deadlines.

Always does great work and love the customer service. I will never take my car to any other shop!

Please find below my husband's review of Caliber Collision Catonsville: I have twice taken my car to Caliber Collision Catonsville and have twice been returned a car with incomplete and/or shoddy repairs. I see no reason to use this shop to repair your car, though I describe my experiences here so that you may make a decision for yourself. The first job was to replace a front fender and respray the front bumper. I was initially satisfied with the repair. The fender and bumper didn't fit together perfectly, but I decided it wasn't worth pressing the issue. When waxing the car a few months later I noticed paint drips on the lower portion of the bumper. I took the car back and the bumper was fixed under warranty without objection from the shop. I rate this experience 4/5. I should also mention that due to an insurance mix up, in no way the fault of the shop, I ended up paying for the entire repair out of pocket. The shop was aware of this and graciously offered to take pictures and provide them to me so that I could use them as evidence for my claim - this did not happen, no pictures were ever taken. The second job, a few years later, was to replace a headlight and the front bumper. Upon receiving the car and inspecting it the following day, I noticed the following problems: A) headlight pointed towards the ground B) uneven gap between hood and fender C) front bumper missing its, for lack of better word, air dam D) front bumper air duct for gear box cooling improperly sealed After driving it for a few weeks I noticed the following additional problems: E) front bumper popped away from frame in area of repair F) intermittent clunking noise coming from area of repair under heavy breaking or high lateral acceleration I should have at this point insisted the shop fix all of these issues, but I lost complete faith in them. I fixed issue A myself by reprogramming the headlight. I decided I could live with issue B. I asked the shop to replace the missing part, issue C, which they did after minor objection (the front bumper of this car is asymmetrical; one side has an air dam and the other a duct to cool the gear box. I had to bring up a picture showing this). I was initially most concerned with issue F, so I got the car up on a lift and inspected the suspension and steering myself. Satisfied that there were no mechanical problems, I suspected issues E and F were related (correct) and minor (incorrect) and planned to fix them myself along with issue D. Over the next few months I still hadn't found time to redo the bumper (the closest garage I can use is 90 min. away) and issue E, the front bumper pulling away from the frame, was worsening, so I took the car back to the shop and asked them to repair it under warranty. After initially checking it out, their words more or less exactly were, "No problem. This is usually caused by a damaged bracket, we'll replace it. If that's not the problem, we'll get in there and figure out what it is." !!!The shop replaced the bracket and it didn't fix issue E, and in fact it made it worse!!! (I come to find later that this fixed issue F, at least temporarily, which confirmed my suspicion that the issues are related - there is too much stress between the frame, bumper, and fender due to a poor repair job and the stress was partially relieved by the shop's attempted fix/worsening of issue E.) !!!I was then told that there is evidence of a new "accident" and that I would need to file a new insurance claim if I actually wanted the shop to fix issue E!!! I've been avoiding ad hominem attacks for the sake of subjectivity, but at this point the shop tech kept repeating and responding with the same line about a new "accident", which was frankly embarrassing to listen to, that I had to ask him to stop so we could continue our conversation. What is this "accident" you ask? Scraps under the bumper caused by a parking spot stopper, see the attached picture. This is akin to a doctor crookedly fusing your bones together and absolving himself/herself of responsibly due to scratches you received picking blackberries. In my opinion, what's happening here is straightforward; 1) The shop isn't detail oriented and/or lacks quality control, hence the multitude of issues I've described 2) The shop is all for honoring their warranty until it looks like it's going to cost them a significant amount of time/money and then looks for a way out. Whether this is rouge behavior or a reflection of the Caliber Collision brand as a whole is unknown. Everything I've stated here is true and, aside from my opinions, indisputable. Your mileage may vary, but as someone who tunes cars and drives them in circles for fun, I have no faith in this shop and will no longer use it myself or recommend it to my friends. read more

Caliber Collision - Please see review. - Body Shops Near Me - Catonsville, Maryland

Always greeted by friendly staff and helped quickly when arriving. Time to completion on my car was quicker than expected. They even washed and vacuumed my car! Talk about above and beyond. Would definitely return. read more

I've had my car repaired here twice, two separate vehicles but both needed service from an accident. The customer service is exceptional, they have wonderful communication on how your vehicle is progressing and they're very good with time management. Chris did a great job taking care of all my questions and concerns, he was always so pleasant every time I called no matter how many times I've called previously. I recommend you to everyone that I know, way to go Caliber Collisions!!!! read more

Awesome experience at Caliber Collision. The staff kept me well informed of repairs and i got my car back on the day that was promised. Everything was great! read more

My tire went completely flat and undrivable while at UMBC. My insurance search gave me caliber collision as a go to. When I got dropped off there, it turns out that's not a service they offer. But after hearing me out, Manager Nathan and his buddy Brian drove me back to my car, changed the tire in the blazing sun on one of our hottest days and then absolutely refused to let me pay them. Caliber worked on my car after a hit and run and did a great job, but these guys just cemented my belief in a great company and humanity. Thank you thank you!! read more

Caliber did an extremely nice job repairing my car, with one exception (get to that in a sec). The people were all friendly and professional, and it was remarkable how fluidly they worked with Enterprise to arrange my rental. Loved that. I can't speak to the price or time -- no idea about these things -- but it seemed fair on both counts. Now here's why three stars. 1) They TRY to keep you in the loop about what's going on with your car, which is cool, but they totally failed me. Here are the messages I got: March 8 (a.m.): "It'll be ready March 15." March 8 (p.m.): "It'll be ready March 23." March 9: "It'll be ready March 20." March 14: "It'll be ready March 23." March 16 (a.m.): "It'll be ready March 23rd." March 16 (p.m.): "It's ready RIGHT NOW and we close in 30 MINUTES." Now this was a big surprise and a big fat problem for me. I couldn't get there in 30 minutes, and I was set to leave on a two-day biz trip the very next morning at 6 a.m., before they opened. The rep told me if I didn't pick it up tomorrow Enterprise would charge me for the additional days and there was nothing she could do. In the end I had to pay someone else to drive my rental car (which is prohibited) and pick up my car. Lame. 2) Car came back to me with a dash light saying the license plate bulb was burnt out. (It was working when I dropped it off.) Not a huge deal but seems like either it was something they caused or at least something they obviously knew about, as the dash light was illuminated, like "problem here!" read more

The service staff are friendly, efficient and top notch. They were dealing with my insurance company which required parts to go through their vendor. Through no fault on Caliber's part, the wrong part was sent twice. Caliber kept me updated by text on a regular basis. My car looks beautiful and it was washed inside and out. I could not be more pleased. I highly recommend this shop. read more

Brought my vehicle there because they're on my insurer's approved list. (USAA) I can't speak to the quality of their repair work, because USAA decided my car was a total loss and no work was done. However, their communication throughout was excellent, with regular text updates about when the adjuster would arrive, what was going to happen next, etc. When I went to clean out my car one of their folks went to find the missing bumper (it had been removed to assess front end damage) so I could get both tags. They also noticed after I left that I'd forgotten my E-Z Pass box. They removed it before the car was towed away and held it for me. Great service. Can't give five stars because they didn't wind up doing any work, but the first impression certainly was positive. read more

Excellent customer service! They finished my car early and gave me updates frequently!

The Caliber in Catonsville was courteous, knowledgeable and fast with services rendered. I would recommend all my friends and family to go and check out their body shop for their automobile needs. read more

Excellent customer service! I was completely satisfied with the work caliber did on my Camry. They kept me updated on the entire process and completed the work two days early :) I highly recommend Caliber read more

My Volvo got T-boned last year. They did good fast work but forgot to paint inside of both doors and fought me on it. Then needed another rental car for that fix and still will not pay me for that rental. Good work but not great deal. read more

Front desk service is very rude, quick to cut you off and grows frustrated when asked question. Would not recommend due to unprofessionalism. read more

Caliber Collision really hooked me up. I brought my car in to have some body work done. I was very impressed with the work that was done. I am very meticulous about who works on my car and Caliber Collision didn't disappoint. The guy Melvin Collins really hooked me up because I wanted some extra work done to it and he gave me a price figure for the extra work. Well, as it turns out, he saved me a lot of money for the extra work :). As for Caliber Collision, they gave me an estimate as to when my car would be ready and they finished my car in half the time :). Not only do they do great work but they give updated text and email alerts on the repairs (I am big on communication). A body shop is like an airbag, it's one of those things that's there but hope that you don't need. Would I go back to them if it's needed? "Yes" And also this is not a paid review, I am an actual impressed customer. :) read more