Update: The ongoing unresolved leaks and billing issues stemming from their subpar service ultimately became part of a formal small claims court action regarding common-area water intrusion in my unit at the Toluca Lake on Rose condominium complex. An official court judgment was entered holding the Toluca Lake on Rose HOA accountable for the resulting property damage and deductible. I strongly caution other homeowners and properties to vet their workmanship closely. ___________ I'm a homeowner at Toluca Lake on Rose condominium complex in Burbank, where F & M Plumbing provides service. The very frustrating and stressful problems are ongoing, harming my child's and my well-being. I made several service calls to repair recurring common area pipe leaks in my HVAC air handler closet, under my guest-bathroom sink, and in my master-bathroom ceiling, but some repairs failed the leaks returned, the company abandoned repairs, leaving a hole in my master bathroom ceiling. The repeated issues caused water damage to cabinets and drywall. Communication was poor, and I rarely received a clear report of what was done, only once when I was billed for their own faulty work. Months later, I'm still waiting for full reimbursement and repairs. I expect licensed plumbers to stand behind their work and coordinate responsibly with HOA management. I hope F & M Plumbing improves its workmanship, documentation, and accountability to prevent ongoing water-damage issues for residents. read more

My F & M experience was awesome. From their timely arrival to find a dining room water leak that showed up in my down stairs garage, to mitigating the water damage, expertly restoring the upstairs wall and a wall and ceiling below in the garage, I couldn't have been more impressed with the F & M professionalism and courtesy. I was well informed throughout the service, the technicians were excellent, respectful, and talented. Quarterback Raymond was also available to answer any questions and avoid any unplanned surprises. I can't recommend F & M highly enough. read more

F & M Plumbing - Garage wall and ceiling from start to mitigation to finish - Plumbing Near Me - Pasadena, California

I called F&M Plumbing to unclog my Shower drain. Something I have to do about once a year. They agreed to come out the same day, between 2pm-5pm. There was No Street parking, so they called to see if was OK to park in my Driveway. Which I thought that was really thoughtful. They checked out the problem and brought in the equipment to fix the problem. Within 20 mins the job was done. He stuck around to make sure the Problem was fixed. Very friendly, clean & professional. Could not ask for better. Their number is now Stored in my Phone. read more

Yesterday morning I called Mike at F & M Plumbing around 9 AM. I discovered a drip from a leaking pipe from the ceiling of my garage underneath the master bathroom. Within two hours of my call, Santiago and Jose arrived at my house and were able to quickly assess two leaks in the pipe above my garage ceiling and within an hour or so, both leaks were repaired and afterward they did a really nice job of cleaning up. They were very professional and pleasant from start to finish. Mike was very communicative and helpful and I think the cost for this job was very reasonable. I would definitely recommend F & M and I will use them again for any plumbing needs. read more

I've used F & M for all my plumbing needs, over the past 15 years! They are very good at what they do and very spot on! Every job had been perfect and no issues. I have never used anyone else, and probably never will... Lisa answers the phone most of the time, and gets me an appointment. Easy! They would even call to let me know approximately time frame, the plumber will arrive. My plumbing projects are left with professionals, which they are! read more

Don't use 'em. I told him I had to leave and can he come back in 20 minutes. He says, he can't because he has a BIG JOB someplace else. Miraculously, he returns in 20 minutes. Way overpriced, problem isn't fixed, and I still have an issue. read more

Service was ok but they were supposed to install 1 1/4" main line but only went to 1". Didn't notify of change and buried line before it was noticed. I guess I should have suspected something when they were in such a hurry to complete the job. I would not recommend or use in the future. read more

I used this company to remodel my duplex in 2022. I have other plumbing issues that have come up in the same duplex and they will not call me back. read more

I had a situation happen the other day ... my main line broke ! Oh no ! It was on ordeal to say the least ! However, F&M we're there to access the issue the same evening and fixed us up the very next morning ! So grateful. The men were honest, friendly and efficient when making the repair. When done they cleaned up very neatly and we're fine fairly quickly considering the size of the repair. Thank you F&M ! read more

We had a major incident late at night that needed to be addressed immediately. After calling one highly rated service that advertised "24/7 emergency response" and being told the earliest they could come out was 8 the next morning, I called F&M. Elizabeth took my call and understood the immediacy in my voice and, after taking my information, assured me she would have someone respond. Within a couple of minutes I received a call from plumber Santiago. After assessing the situation and giving me a service call estimate, Santiago was at my door within 20 minutes. He arrived with a fully stocked repair van. He quickly got to work and within an hour provided an emergency remedy to get us through the problem. He also recommended a longer term solution for down the road. I can't say enough about how much I appreciate the professionalism and attention to detail in the midst of a really stressful incident. Given the fact that this minor disaster went down in the middle of the night, the fee I was charged was very reasonable. I can highly recommend F&M for anyone in need of a qualified and experienced plumber response in an emergency. Thank you again to Elizabeth and especially Santiago. read more

Had a window from 1-4pm for an appointment. They cancelled at 3pm. They said its because the plumbers last appointment was taking more than 1 hour and they have no one else to send, and were in no way apologetic on the pone. Very unprofessional. read more

As good as it gets. My plumber was not available for an emergency (Pasadena area). I called F&M and Lisa got us an appointment right away. Not only did the inspector spot what was wrong, but it was the actual cause of something that the old plumber had failed to spot and handle in three different trips. The inspector had the parts and fixed it on the spot and the price was more than fair. He even tested the work after we had thanked him and assumed he was leaving, wanted to be 100% sure, which is very professional. I'm glad my plumber was not available, since I now have a new favorite plumber. read more

Absolute worst experience ever with a plumbing company, whatever you do, DO NOT use F&M. I contacted them to see if they could install a new sink and faucet, we were going from a double basin to a single basin and using the existing garbage disposal. Kevin came over and gave us an estimate of $450-500 which seemed reasonable, so we booked the job. He was nice and friendly, we were excited to work with him. When the plumber came he removed the old sink and dropped in the new one but told us he couldn't finish installing it because the granite needed to be trimmed very slightly, which Kevin warned us might be the case. After the plumber left we were looking at the half-finished job and noticed a CRACK IN OUR GRANITE that had definitely not been there before. When the plumber came back the next morning I asked him about the crack and he said it wasn't him -- we know it was because the crack was not there previously, we recently purchased the house and had spent a great deal of time around the sink measuring and cleaning constantly, it was a brand new crack -- but at that point it wasn't going to get resolved so we just asked that he finish the job and we'd pick it back up with Kevin. The plumber finished working and told us the final bill -- which was $890!!!! Reminder we were quoted $400-500. I asked why it was so high he said "additional parts" but couldn't give me an itemized bill. AND HE CRACKED OUR GRANITE. We spoke to Kevin and he said he couldn't do anything about the granite, he would just send a tile guy to caulk it. After the plumber left we noticed the faucet was not working properly and wasn't running hot water, so we had to call them back and have them come out again to fix the faucet, which they had literally just installed. A week later we noticed our garbage disposal was leaking -- the disposal was perfectly fine before they installed the new sink -- we asked F&M to send someone out to fix it and the person they sent said he couldn't fix it and that it had to be replaced. When we called F&M back they said they could install a new disposal but it would be another $350. Which I'm sure means they'd end up charging us double. Absolutely absurd. Terrible customer service and terrible workmanship. Do not use. read more

The business owner claims I came to some agreement? I never made any agreement nor got anything for free. All details stated in my review are anything but erroneous. What is questionable is the tactics for posting your reply. Especially since you are calling me a liar and claiming there was some agreement which also never happened. Luckily for them, others have had better experiences with your company. read more

F & M Plumbing - Plumbing Near Me - Pasadena, California

Our shower backed up Friday... it drained overnight. Saturday after I took a shower, it did not drain. I meant to call the plumber but got busy, but it drained overnight & again I forgot. Today...I took a shower and... it did not drain again... I used the restroom before going to the free music in the park at Memorial Park in La Canada. When I came home after about 3 hours... the floor & the mats in the bathroom were soaking, it looked like the tub exploded black stuff all over & the toilet too! What in the world happened? It was now about 8:30 pm. I looked for plumbers near me, and thought that I'd look for a 24 hour option... F&M was first on the list and had many great recommendations. I called. The answering service was a little awkward, but they took my information and the girl said that she had notified the company and I should expect a call shortly. I was working at home so about 20 min. went by and a gentleman called and said that he could get me help within the hour. They sent a savior! JESUS! He was kind, knowledgeable and worked diligently. He found a pipe under the kitchen sink and ran the huge snake for about 30 minutes, I flushed the toilet, ran the tub & the shower, but still the shower would not budge... So he came in with a smaller snake and worked at the drain in the shower for another 10 min. and about 18 inched of what looked like a water rat came out... Boom that was it! JESUS SAVED MY DAY! And he recommended that I replace my fill tank valve on my toilet to help it fill quicker. Thank you F&M! I am glad that I just got checks printed because he was not ready to take a card... I am glad I had an alternate method of payment available. Again! Thank you F&M! Fast, friendly service at a reasonable rate & RIGHT AWAY! No waiting I will sleep easy now... read more

Over priced for basic needs. Same thing they did was half the cost from 3 other reputable and great plumbers

Can't recommend them highly enough. It's such a relief and reward, in a crowded field of contractors, to find a company like F&M who does quality work - and guarantees it. Ask for Ramon too. read more

Used F&M to snake a clogged drain in our sink. The technician they sent punctured a hole in our flex pipe then tried to patch it using TAPE! He told me that I would need to call the manufacturer to purchase a new part (mind you this part was totally fine prior to him visiting). I asked him to just turn off the water to that particular shampoo bowl until we can fix it. About an hour or so after him leaving the shampoo bowl started spilling water all over the floor. When I called them in a panic because we had clients still in the salon the receptionist (Lisa) was extremely rude and impatient. They sent the technician back (he was rushing, here about 15 mins) and he said he turned it off and it was fine, but within 10 mins of him leaving we had water leaking all over the floor AGAIN! Worst service ever! I was stilled billed for snaking my drain (which was still clogged). They offered ZERO follow up to repair/replace the part that was broken (no apology at all). In the end we had to pay F&M $99 for basically nothing, plus order the part they broke, plus pay another Co. to come and fix F&M's mess. read more

Kevin and Jose saved us today! At 5:30am this morning, my husband woke me to let me know that there was a toilet leak in the basement of our brand new home. Water was coming out from the base of the toilet and yucky stuff was coming up the shower drain as well. He had been mopping up water for the last hour, hoping not to wake me, but he needed help. I went on Yelp and called as many 24/7 plumbers as I could. Many didn't answer, since it was so early in the morning, or didn't have availability until later in the day. I really needed someone who could come out right away. I called F&M, and I love that they have a 24 hour answering service. I was able to speak to a live person who took down a description of my situation and passed it along to one of their technicians. Kevin called me back within 30 minutes and was able to meet us immediately. He was professional and courteous and figured out the problem right away. He called his colleague Jose to bring over a large snake. They taped down plastic runners to protect our carpet, then ran the snake through the pipes under the toilet, and then they did the same with the shower drain. All the water cleared, and they even helped us clean up the gunk in the shower and gave me a little bottle of organic disinfectant that I could use to spray the shower with after I did a final cleaning. Before Kevin left, he gave us recommendations on next steps for identifying or installing a clean-out for our property so that if this ever happened again, the water would not back up into our bathroom again. The cost for today's visit was very reasonable. We were so happy and relieved that the problem was resolved by lunchtime. Since they're in Pasadena where we live, we will definitely keep their number and will be calling them again for any other plumbing issues we have. From other posts, it looks like they also deal with water heater issues. Thanks Kevin and Jose! P.S. Found out that this is a family run business and that Kevin has been doing this for 30 years. All their guys have a lot of experience. If you want experts, no need to look elsewhere. They've dealt with it all. Support locally owned! read more

After two days of calling every plumbing company and making appointment after appointment only for them to call back after hours saying that they can't make it. Then I found F & M plumbing they were quick and professional they were at my house 30 minutes after I called. Highly recommended great company. read more

My sink was leaking. They came to my home in 20 minutes from my call, figure the problem out, and came back the next day to change out the faucet. They were prompt, professional, and reasonably priced. read more

The Owner Mike is super professional. He cares. He is passionate about his business. His staff Lisa and Ray are the most incompetent, attitude driven, workers. Which is unfortunate for the owner. I hope he finds new workers that are as respectable as him. 5stars is for the owner and his professionalism. Lisa and Ray get negative stars. read more

These guys are the best. Reliable trustworthy and competitive. I can always rely on them to take care of any plumbing problems quickly and effectively. read more

I had F&M replace my old water heater and they did a great job. They were punctual, professional, courteous, and cleaned up after themselves. My earthquake safety brace wasn't installed all that clean prior, and they took it upon themselves to clean up that install as well. After the replacement, I noticed I wasn't getting good hot water flow in half my house. Mike came back and back flushed all the problematic faucets, as my house had old pipes that probably got some debris clogged in the pipes when the hot water was shut off then turned back on. Highly recommend Mike and the guys at F&M Plumbing! read more

I had a plumbing emergency and had to shut the water off with a house full of movers! They came within an hour and resolved it for a fair price. Could not be happier - thank you F&M!! read more

We needed our gas line moved quickly. Jose and German came and completed the work cleanly and quickly. They were very polite and respectful of our home. Great work. Will definitely use them again. read more

I would give 10 stars if I could. Kevin came out within 5 hours of my call. We have a tankless water heater and he fixed it. The guy we had the day before said I needed another one and it would cost us $2000. OUCH.... Well we didn't need a new one. It was fixed by this knowledgeable gentlemen. I love yelp who helped me find this honest, hardworking company. read more

I had a hot water heater go belly up. It was causing a leaking issue into the condo below, as well as into the garage. I want to say that the 2 plumbers that came out were great! They were Jose and his apprentice, Jesus. They were clean, efficient, informative and VERY professional. I would like to recommend those 2 to anyone calling F and M Plumbing. read more

Sewer gas leaking into one of our bathrooms. After calling other plumbers no one seemed able to identify the problem. Called F&M and I was immediately referred to their senior tech, Mike. He came and methodically ruled out one scenario after another until the leak was finally isolated. The fix was targeted and completed quickly. Thanks to Mike's experience we were saved from extreme measures of ripping out tile, jack hammering through our slab, etc... read more

A great experience from beginning to end. I'm notoriously terrible with names and as such I forgot the name of the professional who came out and fixed a broken pipe I had under my house. He was polite and courteous and he crawled through the seven layers of hell to get to the issue. He couldn't even get all the way to it and had to perform pipe surgery in a position that I can only liken to a child being born that's stuck in the birth canal. He finished in a jiffy was on his way. As for the cost, well the price was on point. Better than I was worried about. F&M Plumbing is my go-to from this day on. Thanks again. read more

Our main line backed up and Jose, Ramon and Tim really saved the day. While installing a 2-way clean out, they discovered that our cast iron line had deteriorated so badly a simple tap with a boot broke the outer shell exposing the inside. They fixed the clog, installed a clean out, dug out a trench and replaced about 10 feet of the corroded cast iron with new ABS. We are so thankful and grateful that such a great team of guys got the job done in only 1 days time! I would definitely recommend this company. Now we are up and running again with great drainage. On top of that they took great care not to do damage to our irrigation and gas lines and even carefully pulled and replaced the grass in neat patches. 5 stars all the way for above and beyond service! read more

Santiago an John came to my house and we're friendly and very informative.They provided excellent service all around.I would highly recommend this company to anyone needing any plumbing service. read more

Santiago came out to our house wishing 20 minutes of call. There were tree roots in the pipes. He fixed it quickly and efficiently . 2 thumbs up! read more

There was a leak between the shared walls of townhouse and called this company for emergency plumbing services. Mike has his team were very professional and methodical in determining the source of the Ieak. I was updated every step of the way in what was happening with the leak and fixing the broken valve that caused it. Will repeat in the future. read more

The plumber so inpatient , all he said is they didn't change us a lot , you shouldn't expect too much , why they agreed to the price to do it in the first place . They put a big hole on my wall and told me at the end to cover it is not their job , maybe they are right but at least they should give me a heads up so I will decide to go ahead with the job or I can get a estimate from someone else just a bad experience read more

Called in the early morning and was given a confirmation use between 1-4. By 5 no one had shown up of called. I asked what happened and no definite answer could be given. Won't make the mistake of calling this place again as my time is just as important as theirs. read more

My hot water heater had finally gone out and I was without hot water in my house for days. I called different plumbing companies for price comparisons for replacing my old water heater with a new one and didn't find any that I liked. I found F&M Plumbing and I really liked the info and price I was given to do the replacement. The plumber who came to my house, Jose, was very courteous and was able to replace my water heater in a couple of hours. Jose also made sure to let me know what to do if I had to replace anything related to the new water heater in the future. I would definitely recommend Jose and F&M Plumbing to anyone who needs their hot water heater replaced. read more

After some old foods etc had been poured down the kitchen drain -maybe the garbage disposal had not been running- the drain clogged... husband tried to fix it but it didn't work. Finally I called F&M Plumbing and they came just over an hour later. The plumber also called and notified he was running late. The professional plumber fixed the problem in less than 10 minutes. Yay! read more

We had a pipe burst Sunday evening so I called F&M and the person I spoke to wasn't the nicest, but said he'd page someone who would call me back. He made a point of saying that they would only be able to turn our main water valve off and that we would probably have to call someone to fix the pipe the next day. Fortunately for us, JOSE called back and was at the house within an hour. He turned off the main valve and was able to fix the pipe and leak. JOSE is the reason why I am giving F&M 5 stars. He was friendly, helpful and professional. Thank you JOSE! read more

F&M Plumbing fixed a burst pipe line for us. They were able to help us the same day. Super friendly on the phone and in-person. The technician was very knowledgeable and easy to talk to as he described the scope of the repairs. Very efficient and conscientious. I highly recommend giving them a call next time you need a plumber. read more