Huge REI store with an amazing selection and great service. They even offer 1 hour of free parking…read morefor customers -- which in Seattle is already a big win on its own. The store is one of the largest I've been to, and they truly carry everything you might need for outdoor activities. Staff members were friendly, approachable, and consistently helpful throughout the visit. Overall, a smooth and pleasant shopping experience with no complaints.

The REI flagship store in Seattle is a must-visit if you're a fan of the recreation equipment…read morevendor. We've been here before but it's been a couple of years, at least. We stopped by recently and it's still cool to see such a big location. It has multiple levels and filled to the brim with gear for hiking, running, cycling, and camping. Outside of the store, there's a little trail they've set up for you to test out bikes; not sure if they let you do that with hiking boots, too. Since it's Seattle, you can find more than a few items that feature BigFoot on them. Service is always terrific and I like the fact that they have such a generous return policy in place if you're not satisfied with your purchase (for members on eligible items. it's within 1 year of purchase, even if gently used).

I do most of my own work, but have occasionally used this shop for my commuter if it needs major…read morework and have been satisfied with what has been done. I mainly utilize their retail sales for bags, clothes, accessories, etc. They apparently have a warehouse by their Issaquah branch and have an online ordering platform with a huge amount of inventory - much more than is physically available at the store. I've been able to get some difficult-to-find-online stuff here over the past couple years of supply chain weirdness. So if you're wondering if they have something, check online or just ask; you might be pleasantly surprised.

A few years ago, I bought my Trek refurbished from a local seller. I've been on several long rides…read morearound Lake Washington, but encountered issues with my chain staying on, shifting, and my brakes failing. Today, after picking up my bike from the shop on Thursday, I went for a ride, and it's running better than ever before. Thanks!

This place is kinda of a cool transitional cafe that goes from breakfast/coffee cafe to bar/late…read morenight cafe. They also have bike stuff maybe? Unclear on that as we just came for the drinks and food. The server was great and the drink came out quickly. I do wish the menu was maybe a little bigger, but there were def options for some dietary restrictions.

loved the americano i got. one of the best in the city - great espresso. highly recommend and it's…read morea good space to work remote at or study. lots of tables and charging ports + wifi. they're very nice too!

UPDATE: After posting this review, it somehow got worse. On a later visit, an employee -- who I…read moreunderstand may be a part-owner -- confronted me about the review, followed me out of the store, and called me a "chicken shit" on my way out, blaming me yet again for the entire situation. I'll let that speak for itself. A business that responds to honest, factual feedback by chasing a paying customer out the door and throwing insults has told you everything you need to know about how it treats people. This update wasn't something I went looking for -- it just confirms the exact pattern I described above. REVIEW: I'll stick to the facts. I spent over $6,000 at this shop -- and apparently that doesn't buy you even baseline customer service. I bought my bike here, and after a front wheel/tire failure caused a crash, I went through a Giant warranty claim with Montlake. The product side eventually got resolved, but dealing with them was frustrating from start to finish -- and the real problem wasn't the logistics, it was the attitude. From the beginning, I got the clear sense the shop saw me as an inconvenience rather than a customer. Communication was poor across essentially everyone I dealt with: no timely updates, no callbacks, no straight answers, and I was the one chasing them at every step. More than the delays, it was the tone -- dismissive, condescending, and openly impatient any time I asked a reasonable question about my own bike. One phone call summed up the whole experience. A staff member told me to "chill out dude, you got a new bike even though it was your fault you crashed it," and to stop "beating a dead horse." Talked down to, blamed, and brushed off in a single call. It's also just wrong -- it reflects a basic misunderstanding of how Giant's warranty and crash-replacement programs actually work. I don't expect a shop to agree with me on everything, but I do expect basic respect -- especially as a customer who put thousands of dollars into this place. The product issue got sorted out eventually; the attitude is why I won't be back, and why I'd point other riders elsewhere.

Worst customer service experience I've ever had. Got a flat a block away. Asked them if I could get…read morean emergency tire repair. They refused to work on my ebike. I asked if I removed the tire if they'd just replace the tube. They said maybe but they wouldn't let me roll the bike into the shop so I had no way to work on it. I've spent about $1000 dollars in this store over the last five years. They've worked on my bike before. It makes no sense. Manager also seemed high at 10am so while I normally don't judge, that might explain it. Gotta love a bike shop that leaves people stranded.

Appreciate Patrick's help as a new bike owner! Thanks for the honest and informative help :)read more

This shop is so great. They can fix up your ride or set you up with a great used bike for a fair…read moreprice. They also have youth programs that allow kids to earn a bike! When buying a bike here they will likely present 3 price points. They need support to keep it all going, so if you can afford it, pay a price that's not the "Community " minimum price point.

The best bike shop in Seattle by far. Owned by a very honest and caring individual. They have…read morelots of used parts with excellent prices, perform expert on repairs. ALL they employees are fantastic. I love it there.

great service, great bikes, and it's pretty moderately priced for the value/quality of bikes and…read moreparts.

Kimchi breakfast sandwich 10/10! Over easy egg, tofu bacon and kimchi make a dang good combo in…read morethis sando! It's a pretty busy place and worth it for sure. Ambiance is fun with the bike shop. Great place!

I can here for lunch and there's a variety of good lunch options with or without meat/vegetarian…read moreoptions. It can get busy during lunch time, but the wait for food isn't too long. There's also pastries for quick options. Although the food was good, it's a tad expensive with the bowl and the drink being $30ish total. I ordered their raspberry matcha and the raspberry flavor could be stronger.

Ordered and picked up a summit 2 bike. They included setup for free and did an awesome job. They…read moreare part of the state e-bike rebate program and handled that well. They also include first tuneup for free! Communication with them was awesome. Very professional and helpful. FYI on location is the shop limited parking (wasn't run with my truck) and in a busy area not conducive to test riding. That said I can't recommend them enough.

James and team are very professional and knowledgeable. We were able to find two used bikes and…read moreJames even hooked us up with a deal. They test the bikes so that you leave knowing they are in good working shape. I would highly recommend!