Trask picked up my bike and dropped it by my place. He has a lot of good bike wisdom to share as…read morewell.

Trask is the best. He's been taking care of my bike for almost 2 years and I really like working…read morewith him. My bike is in great condition and he's very friendly and easy to work with. His prices are just what you'd expect.

Guy town bikes is the best! I wrecked my bicycle a of couple years ago and it rode fine however,…read moresome of the gears would skip when riding hard or uphill, and there was also a knocking noise. I thought I'd deal with both, but then I finally just decided to take it in to get looked at...I took it to Guy town bikes for just a gear adjustment at first. When I got my bike back, it rode great however, the knocking was still bothering me so I took in again to get that addressed. He changed out the bracket and now it rides like a dream!! His prices are great and he is upfront with what is likely the problem and an estimate of the cost and he will text if anything comes up during the service. I have to imagine I saved a ton of money rather than taking it to REI where I purchased my bike from... definitely a customer for life.

What a Christmas blessing, found a shop owner who had the skills, fair prices, honesty and…read moreintegrity, Highly recommend this shop for over the top, true service. Service done by a tradesman who honors his profession......work done with love. Thank you Steve, Rebecca

Update 2: Yet another incredible and pleasant experience! After experiencing a huge accident, Mike…read moreand Chris helped me get back on my feet to riding again and triple checked safety! These guys are the BEST!! Update: I inherited a new-to-me older bike and I was met with pleasant experiences on my second time here! I had such a hard time with this bike at home and I was worried about how much it might cost to fix up all these problems in my bike. Luckily Chris was there to help explain everything to me. I am extremely happy about how transparent he was and accommodating to everything I needed done. I thought this was like dropping off a car for a few days, but he addressed all of my concerns in what seemed to be like 15 minutes while answering a handful of phone calls at the same time! This guy is talented and should absolutely be recognized!! I will be doing all my bike stuff in this shop from here on out!! Oh also, I saw they had a basket of training wheels! I was looking for some and settled for some bad generic ones. Having the tools AND the advice here would've saved me much time and money so please consider these professionals for your bikes!! Original review: Super friendly family! Ric Was extremely helpful and very accommodating! I love seeing a variety of bikes inside as well as parts hanging on the wall. Extremely fair pricing! I'm surprised to see how many people know about this store after talking about them here and there. Great people!

Dropped off Dirtbike tires to get swapped call the day after and they told me they don't work on…read morethem and never called me back saying that even tho they said they do and swapped the tube and the tire and popped the tube will never bring anything to them

I requested a repair and assembly check on my RadPower Radster bike. It was so convenient to have…read moremy bike repaired at my house. Jim showed up with his mobile bike shop and knew exactly how to fix my broken thru axle. I felt like the price was fair - comparable to the RadPower bike shop (especially if you consider it's a mobile service), plus he was available sooner.

The 2 Rad Power Bikes in our household needed tuneups. We looked into the Ballard Rad location for…read moreservice, but they were booked out weeks in advance. Rather than wait, we found E-ssist as an authorized servicer from their website. Prices were reasonable -- we did not mind paying a little extra to skip the hassle of lugging our bikes to another location. Jim with E-ssist was friendly, responsive, direct in his communication, and took time to answer questions. We are pleased with the work he did on our e-bikes (basic tunes + addition of a few components) which has made for much smoother rides over the last week. Would recommend and use again!

Unfortunately, when I arrived at Aaron's (from 200+ miles away), his mechanic was out sick. I had…read moreless than a couple of hours to obtain an estimate from Aaron. It was also a very busy Tuesday morning. I do not doubt that Aaron's shop could build the two wheels I wanted for my recumbent trike, but his cost estimate was beyond my financial reach.

I didn't catch his name but the guy working there was super helpful, kind, and an expert at his…read morejob. I had a stripped pedal for an indoor bike and just by looking at it he knew he had the exact pedal I needed, and for only $10!

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

Joe is the best, he's performed warranty repairs on my Rad Power e-bike and regular STP tune ups on…read moremy Trek Domane. Quality work and always gets my bike dialed in for STP.

Not recommend Bad attitude. Unprofessional at all you will…read morefeel like you ask your old man next door to do. Change 2 tire (our supply) $154!! Take almost 3 hrs! Keep the money and go somewhere else.

I am so happy I chose Dialed Mobile Bicycle Repair. Kyle came to my home on time. He had a good…read moreidea what the problem was with my handlebars not working with the front wheel, from what I told him. Saved me from purchasing a new stem for my e-bike and problem was solved in 10-15 minutes max. The screws on my stem were too soft, so he put in steel screws. Ever since, I've been enjoying riding my bike on some of these beautiful spring days we've been having. He has been doing this a long time, but decided to start his own business. Great idea! My word of mouth for this company "Very highly recommended!" Thank you Kyle, for getting me back on my bike and the wind blowing through my hair! Tonya C.

On time, on budget, friendly and helpful in completing my bicycle assembly. I would highly…read morerecommend.