Update 2: Yet another incredible and pleasant experience! After experiencing a huge accident, Mike and Chris helped me get back on my feet to riding again and triple checked safety! These guys are the BEST!! Update: I inherited a new-to-me older bike and I was met with pleasant experiences on my second time here! I had such a hard time with this bike at home and I was worried about how much it might cost to fix up all these problems in my bike. Luckily Chris was there to help explain everything to me. I am extremely happy about how transparent he was and accommodating to everything I needed done. I thought this was like dropping off a car for a few days, but he addressed all of my concerns in what seemed to be like 15 minutes while answering a handful of phone calls at the same time! This guy is talented and should absolutely be recognized!! I will be doing all my bike stuff in this shop from here on out!! Oh also, I saw they had a basket of training wheels! I was looking for some and settled for some bad generic ones. Having the tools AND the advice here would've saved me much time and money so please consider these professionals for your bikes!! Original review: Super friendly family! Ric Was extremely helpful and very accommodating! I love seeing a variety of bikes inside as well as parts hanging on the wall. Extremely fair pricing! I'm surprised to see how many people know about this store after talking about them here and there. Great people! read more

Cycle Therapy - Cool setup area behind the desk! - Bikes Near Me - Kent, Washington

Dropped off Dirtbike tires to get swapped call the day after and they told me they don't work on them and never called me back saying that even tho they said they do and swapped the tube and the tire and popped the tube will never bring anything to them read more

This is one of the best bike shops I been to I don't usually go around writing good reviews but the employees and great honest and caring people. Great pricing and they will take care of you. read more

These guys rock. The owner, Ric, offers superior service and always makes things 'right'. Buy a new bike = free tunes for life You can't beat that. Both my mtb and road bikes were purchased there and I couldn't be happier. read more

Just needed a simple trainer wheels for my son without paying for shipping and this location has it all from trainer wheels to bike stationery parts for home work outs but this shop owner is amazing definitely will be back for some help with my bike needs and recommend this place for bike services to anyone who is looking read more

I wish I could give this company 10 stars! Great, great, great customer service. I asked my hubby to get my 20+-year old Trex bike tuned up. I told him to not buy me a new bike, I just wanted My Bike tuned up. He went to Cycle Therapy. They sold him a new bike. (It was going to be about the same amount of money to buy a new bike as it would be to overhaul my old bike). Upon seeing my "new" bike I called the store and ended up talking to the owner Ric. I explained that I wanted my old bike back and tuned up. They still had it and Ric offered to allow me to return the new bike and that they would go ahead and overhaul my old bike for me. Chris and Chad did a GREAT job. I am so happy. But here is the best part... the customer service. All of the team members at Cycle Therapy were totally about making us happy. Honestly, I think they were trying to save my hubby money by selling him a new bike (did I say my Trex was old...it's super old). In the end, they overhauled My Bike for the same price as we had paid for the new bike (that might sound like a lot to pay for a tune up - it would be, but this was an Overhaul...as in darn near built me a new bike on my old frame....). All the while, the Team was sooooo accommodating, pleasant, (they could have turned their noses up at My Bike, but they just seemed to understand that I like my old bike) and they wanted to make it right for me in any way possible. I am in a front-facing customer service job myself and when I experience EXCELLENT CUSTOMER SERVICE, which is rare these days, I want to let the world know - so here it is! Support this shop and this team, you will enjoy the experience and the end product. read more

I am so grateful! Hit a gentleman on a bike and ruined his bike's back wheel yesterday, (the gentleman is okay, thank the lord!!) and this is the first place I went. They literally did all they can to help me find the wheel, and fix the gentleman's bike. I'm sooooo grateful to have gone here. I've also been here before to get a tube for my last bike. And they were just as nice. Friendly, kind, caring, helpful people, and great atmosphere. Definitely recommend 100% for bike repairs, or buying a bike that will fit you. :) read more

Cycle Therapy - Bikes Near Me - Kent, Washington

Great experience buying a bike here. If you're in the market for a high quality bike and superb customer service then Cycle Therapy is the place. Great selection and awesome staff. Josh helped me and even called after I picked up my bike to check if everything was good. Like I said, superb customer service. I will definitely buy my bikes here from now on. read more

Stopped by looking for ideas for my bike and found this nice little bike shop in Kent on First and Smith. We were greeted with a very friendly attitude and the bike talk was very good. If you are out on your bike this would be a great destination to just check things out. They have a nice selection of road and mountain bikes and located just up the street from a nice little shopping area with a farmers market just around the corner on the right Saturdays. What a friendly and knowledgeable place! read more

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We Love the store, the owner Ric, and his wise bike guru Josh. We have purchased four bikes from them over the last several years. We also encouraged two other people to purchase bikes from them. All of us are very pleased with our bike purchases. They are very honest and upfront. Very helpful and kind. I would do business with them over and over again. We had a warranty issue on one of the bikes and because the bike company was slow to respond , the owner purchased at his own expense the solution to our warranty problem. These are real people trying to help the bike community, not just make a buck. Support them, we need more places like this. read more

So we bought bikes here close to 10 years ago and Ric has moved 3 times (4 locations) since. The quality and expertise is still there! Great service and group of folks. I would highly recommend plus if you buy a bike they service it for a lifetime! read more

Thank you Cycle Therapy! You came through for us. My son broke his derailleur the day before our big camping trip. You guys got it put back together, and a tune up, before we left. ... now if only my son can stop ghost riding the dang thing. read more

Did some research and decided to take my bike into the shop for a tuneup. I messaged them beforehand on Yelp and they responded within seconds. They said I could bring my bike in any time so that's what I did. The employees working there were incredibly nice and invested in taking care of my bike. My bike ended up being ready when they told me it would be and it was only $60 for a tuneup! I would absolutely recommend these guys to anybody if you are looking to purchase a bike or get your bike repaired. They are definitely worth the small trip to Kent read more

Awesome group of guys. I had an issue, or at least I thought I did, with my bike. I brought it in, they took a look at it. Fixed a slight issue and eliminated any worry I had with my bike. They even showed me a few things to look out for in the future for replacements. I appreciated their knowledge and insight. Definitely will continue to go here for my bike services. read more

I can't say enough good things about this Bike Shop. I have been coming here for years and I am always treated like their most important customer. Everyone that has ever waited on me Cycle Theraoy has always been friendly and helpful. I don't have expensive bikes and I really appreciate that Rick and his team are not bike snobs. They are concerned not only with the performance of your bike but safety as well. Keep up the great work! Denise J. Covington read more

Friendly but incompetent. Brought bike in to get tune-up for $100. What I don't know was by tune-up was they were going to beat the stuffing out of it. First thing I noticed was shift pod on handlebar was cracked apart and hanging . Employee offered to put tape on i. OH BOY! Next I get home and test ride it and first time I shift to my large cassette the shield guard snaps and comes flying off and chain comes off also OH BOY! I bring it back so they could take a look and still is unable to be shifted on front derailleur. Won't be going back and I'm in market for new bike. Will be taking business to downtown Seattle. read more

I bought my dream bike from Josh a few weeks ago and was very happy with my entire experience. Josh is SUPER knowledgeable and easy to work with. The entire crew is friendly and ready to help. I'm so lucky I found these guys! read more

Great local business. Lifetime tuneup policy on my bike's needs. Been doing business there for years.

I took a bike frame in that needed the bottom bracket threads raced. Great service and fair pricing. I'll go back.

Took my bike in for tune up. They gave me a decent window but ended up getting it done sooner. Professional and convenient. Less retail than most bike shops I've visited but full service. $80 for a bike tune up. read more

Ric is simply awesome! I bought a 2017 Kona Hei Hei Trail bike from Cycle Therapy. Since I live in North Seattle and cannot be pick up the bike earlier during weekday, Ric waited for me on Tuesday night. When I arrived at 8:30PM, Ric did not rush me and provided me enough time to check out the bike then answered all my questions. He even setup the bike for me and promised a free first tune-up before I left the shop with my new bike at 9:30PM. Thank you so much Ric! This is a real MTB shop with passionate and knowledgeable people. I just hope you will soon open 2nd location in North Seattle so it is closely for me. read more

guys were great! I spent hours in the garage working on two older, but high end mountain bikes and just couldn't get them to run right. Brought them in here and within 5 minutes he had both of them working great. The owner obviously knew his way around the bikes and was very helpful with the quick tweaks these needed, and at a more than reasonable price! I'll definitely be coming back here for all my bike needs and strongly recommend them! read more

Staff is super friendly and helpful with helping with bikes. They are patient and take the time to understand your needs for that perfect bike. Ric and staff have a great sense of humor. My experience there was great didn't feel like I was just a customer but a friend. And free service as long as u own the bike. This is the small business people should support if u are looking for a bike or service. Thanks guys read more

I brought my self inflicted shifting issue in last Saturday afternoon. The guy that helped me said he was newer to the shop and I think his name is Mike. He test ride my bike and made adjustments to it and wanted for me to try it out. I told him I trust him. Went for 24 mile ride next day and my bike hasn't shifted that nicely in years! I was happy with the casual professional approach and will be back for more work in time. read more

I recently visited Cycle Therapy looking for a road bike for the STP. The two gentlemen at the store not only shared their riding tips/suggestions (I.e. eating and riding) but also prepared a bike for me to test ride. After about an hour or so I drove away with a solid road bike, meeting all the requirements needed for my upcoming ride. This place has great customer service and looks to really personalize or guide : suggest based off of your cycling needs. read more

Went to this store about a year and a half ago, December 2018. Bought a new beautiful red Fuji road bike. The owner gave me a great deal of about $200 off original price. And switched over all my other gear from my older bike, put together the new bike all for free. I donated my old bike which they repair and give to the homeless or needy. Very cool Since I have continued to go there and they have often given me free parts and service. Definitely my go to bike shop from now on. read more

They are the nicest people. My sons bike was broken. I was having difficulty getting it fixed. I had tried someone else who charged me and it still wasn't fixed. They picked up twice and delivered it twice. They got it fixed after the 2nd time. They did not charge me. Their customer service is excellent read more

Probably should have reviewed this place earlier. I go to many places relating to biking, running and swimming due to my triathlon habit. I've bought a Mt bike from them, had them tune my road bike, even stopped in for quick repair when my post broke while riding... This store doesn't stock a lot of gear, but when I go in looking for something and they don't have it, they order it, and I usually have it later that day or very soon thereafter, and always at a great price! Most recently I was looking for tires for my mountain bike. Rick got me a couple that I didn't even know existed (reflective sidewalls). The store is spot on in terms of customer service, fair price, but most importantly trustworthiness! read more

What a great group of people! Walked into the store on a Saturday and was treated like a king from everyone in the shop. We brought in a bike for repair that we purchased somewhere else and they immediately assisted us in getting it up and on the road. They obviously take great care of the customers that purchase bikes from their own store. I think they need to have a little espresso bar with barstools at the counter so we can listen and be entertained by the bicycle repair persons. Will definitely be back. read more

I've bought several bikes, accessories, and service here. Everyone has been super in both service and skill. Highly recommended.

Outstanding service: down to earth, knowledgeable, friendly, helpful and not pushy! We came here first, in the 'just looking' phase, to get fitted for a bike and find out what would fit our needs. We bought 3 bikes... The owner, Ric, and his staff were great! We never felt rushed and after test-riding, we were sold. Thank you for everything! We will definitely recommend your shop. read more

Great customer service. I was greeted and helped immediately, can't say that for any other bike shop I've been to. Ha, ha, no judgment either when I didn't know what kind of bike I was buying brakes for! (I got it free, and haven't really rode it yet, so..). Nice folks. read more

They have recently moved to a location at 1st ave and smith near the Kent station parking structure. So glad I located them after seeing the central ave spot closed. Took my bike in for a tune and to check the brake pads and tires for replacement. They could have easily recommended both to make a quick buck but suggested I wait. The bike is now running perfectly thanks to Ric and his staff. They even cleaned the bike including the rims which I was very impressed with. A very nice touch. read more

These guys are really great and down to earth. I came in 2 weeks after moving into town, I was hit by a car. And couldn't believe it, was missing my old bike shop but found theirs through yelp and could not be happier with the help! They fixed my bike while I waited and gave me a discount! Super excited that they are my local shop now and they have local rides on Wednesday's!!! That's so cool. Makes me even happier that I moved here (outside of the getting hit by a car part) but good to know there is a team here to help when my bike needs help. read more

Went to Cycle Therapy for the first time today and had a great experience! Bought a very cool Jamis bike and brought them an older one to tune-up. The shop's customer service was excellent. We felt very taken care of. Will definitely shop there again when I'm looking for another bike! read more

I recently purchased a bike here and picked it up yesterday. This is a great shop. Everyone is friendly and so helpful. I'm glad I bought my bike here! read more

Over promise under delivery is on the regular at this place owner is rude and disrespectful staff follows the same policy they crack jokes when your back is turned and they think you cant hear it. You'll wish you had never spent money in this place. read more

The owner Rick and the other guys in the shop are great! They answered all of my questions and really listened and understood what I was wanting. I haven't even picked my bike up yet but I can tell the future service will be great. These guys have a passion for the what they do and it shows. read more

I would easily go out of my way to buy or have service done through this shop. Unbeatable knowledge, atmosphere, and pricing. Thank you again for everything. read more

Great little Bike shop. Bryce had my Bike up and running in no time and I went back the next day to get my snowboard waxed. Fast, friendly service and it always feels good to support the local shop. Easy location and sounds like they are expanding the snow area in the near future. read more