Just had a really excellent interaction at Pro Ski. My touring ski boot lost a critical pivot collar and bolt when I was out recently, and because the boots are over 7 years old, official replacement parts aren't readily available. Still, they had a look and were able to Macgyver a fix using other parts. Tried to pay, but "no charge". Wow. Thanks! I mentioned to the fellow that I have to keep my current boots going since I have an unusual size, and that replacing them isn't even an option due to my nearly-impossible-to-find size (and I am always looking). Well it turns out they had one set in my size, and because they were a couple of years old, I got 40% off - which is cheaper than pro deals I have access to. So little free repair turned into a sale, and good vibes all around. read more

The service is really what sets this shop apart: the staff is friendly, knowledgeable, and willing to teach newcomers to winter sports. I highly recommend the drive out from neighboring areas to visit for a tune up and binding mount! This whole shop is has a great selection, but you'll have to catch sales in order to find the best deals in town. I love the placement of the winter sports-themed cafe in the same building as well. I treated myself to a nice cappuccino during my visit. read more

Pro Ski & Mountain Service - Merchandise area - Outdoor Gear Near Me - North Bend, Washington

Rally nice little ski shop- rented skis for myself and my kids and probably was the fastest rentals ever. Half the price of renting on mountain. Great selection of gear on sale and an AMAZING coffee shop attached- I mean it is so good I would rent skis from here just for that:) read more

If you are a beginner skier don't waste your time going to this place. They don't have time for you. They act as if they're only there for the cool cats. read more

Best service, knowledge and selection (PERIOD). A bit of a "hike" if your city folk but just get out there and enjoy the view read more

Had my boots did it here today. Amazing customer service and amazing skills in boot fitting. Chad helped me out and worked patiently with me. He did an amazing job. Highly recommend this place. Also, amazing prices on end of year Skis. The café next-door, ARETE, is a brilliant idea as well. Super cozy with really great coffee. read more

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My kids have been renting skis for the last 10 years from various places. In the last few years, my oldest has had difficulty finding boots that fit properly due to his wide feet and considered stopping his favorite sport since he just couldn't get comfortable on the mountain.... 3 years ago, a friend recommended trying Pro Ski & Mountain and we haven't looked back! Especially this year's rentals were phenomenal!!! The customer service to make sure my kid's boots were on properly so he could have a good season was so welcomed and I can't imagine going anywhere else EVER! We had really struggled for years to find boots that fit on a growing boy but didn't want to pay for custom boots yet. So so glad the staff here is FANTASTIC and super informative. The care they put in is above and beyond!!!! read more

The boot fitting crew at Pro Ski are amazing! Not only are they knowledgable and have a great selection, they also have the best customer service. Whether you're buying your first pair of boots or are a very experienced athlete, they make you feel welcome and can take care of whatever you need. I have very difficult feet for ski boots and they were so patient and encouraging and were committed to helping me until my feet were happy! They clearly all love their jobs and have awesome people skills which I feel like is less and less common these days. 10/10 recommend! read more

Mike is an AMAZING ski boot fitter. I've spent way too much time and effort trying to find various shoes for different sports - mountaineering, ice climbing, rock climbing, etc. So when I decided to pick skiing back up, everyone I know told me the boot was the most important part of my set up. I spent quite a bit of time with various recommended boot fitters in the Puget Sound region and Mike was the best. (I also work in the outdoor industry so I don't say this lightly.) The touring boots he put me in are fantastic, they fit better than any other boot I've bought since I started mountaineering three years ago. He is worth the drive from Seattle, especially if you are a smaller person who can't quite find the right fit. I wholeheartedly recommend Mike! read more

Great little ski/snowboard shop. Everyone I came in contact with was super helpful and friendly. Got some bindings mounted on new skis and got a board tuned. They did a great job. Great selection of gear to choose from as well. read more

Dropped off our snowboards here for service since it's close to Snoqualmie. It was short notice on the weekend, but they had the boards ready for pick up by the next morning, quite a bit faster than required. The employee also gave us a tip to rub oil on our edges after riding to prevent the rust. Reasonable prices, great service. Will definitely be returning for future needs. read more

Amazing shop with amazing lil cafe. Worth the drive and can't recommend it highly enough.

This is the go to place for skiing and adventure equipment and supporting services. . Great fast ski services and exceptional turn around in these times of delays and limited service and staff. Very friendly, professional, helpful and responsive staff. Best go to place for all your adventures gear and support for it all. read more

I have been coming here for a few years now and have always had a good experience. Since they moved to the new location things have only gotten better IMO. I had some boots fitted here and they really knew their stuff. I also needed skis mounted ASAP because they arrived late and I was headed on a ski trip; not only did they make it happen but the guy who did it showed up early the next morning to do so. If you want a local ski shop with experts, this is the place. The only reason for 4 and not 5 stars is the limited availability for gear. They can get you anything you need/want, but be prepared to order it if its not in stock. read more

The staff was rude as hell. I would reconsider shopping here if you value good service.

You know the "local ski shop" that you always hear about, where you feel as if you're a neighbor, not a customer, and where you genuinely want to help a local business? That's this place. They are always kind, professional and go above and beyond any time I have a question. Wouldn't go anywhere else. read more

This is a little hidden gem. We needed toddler gloves for the mountain and swung by here. The guy who helped us was awesome! They greeted us immediately and walked us to the gloves. The guy was so good with my toddler and helped pick out the perfect pair and helped her try them on. Awesome place! Lots of selection. Easy to find and lots of parking. We will definitely go back. read more

My wife and I went here tonight for some ski boot fitting issues. We have been struggling with our boots' fit. My wife bought her boots here and they are super good boots, but ski boots can be tough. I have very wide feet and it's unlikely an off the shelf boot would fit me. Long story short, Mike, the boot guy, is a savant. He will take an off the shelf boot and make it "custom." Probably the best customer service I've ever had. Mike, I strongly recommend that you ask for a big bonus this year because you earned it. Thank you. I haven't even picked up my boots yet and I'm this impressed! The time he spent with us was something we've never experienced. His knowledge and genuine interest was exceptional. In addition to our boots, he spent time with me picking a new binding and ski combo. Usually, most ski places just try to sell the latest and greatest and don't care about your specific needs. This is not the case with our experience at this business. read more

With Pro Guiding, I've taken an AIARE 1 Avalanche Training course, an Intro to Backcountry Skiing course, and went on a Mt. Baker Mountaineering Course and Summit Climb. I highly recommend them, as their certified guides have a professional attitude and are there teach you and answer all your questions, not just "take you on a trip" or "pull you up the mountain" like other guide services. I took a mountaineering class with International Mountain Guides and learned less than 15% of what Pro Guiding taught me. Pro Guiding guides have an approach of instructing you so that you can start going out on your own right after your course in a safe and informed way with a structured trip planning process. In addition the shop staff is very knowledgeable and helpful for climbing, hiking, and backcountry ski gear needs, as well as info on current conditions in the Snoqualmie Pass area. If you are looking for a guiding service to get you started in Mountaineering or Backcountry Skiing/Snowboarding, you won't be disappointed with Pro Ski and Guiding of North Bend. read more

Just got back from a 5 day learn to ski mountaineering trip on Mount Baker led by Dave Jordan of Pro Guiding. Dave and Pro Guiding rock! Leading up to the trip Martin of Pro Guiding answered our countless questions, put together a great trip for us, gave us a discount on all the gear we were missing and got us totally ready. Once it was time to hit the mountains Martin handed us off to Dave who took three of us up to Mount Baker and back on a private/custom adventure. Dave is a patient, easy going guy and passionate about the mountains. We learned a ton with him over the five days we spent on Baker. I've done a lot of crazy ski adventures (heli-skiing, cat skiing, skiing in India...) and this was by far my favorite adventure yet. I can't wait to do more trips with Pro Guiding though I'm feeling much more confident about heading out on my own. read more

Part I Best ski/snow gear shop I've been to near the Seattle area. Honestly wish I found them sooner. Originally came to the shop to check out a splitboarding 101 info session with Michael. So blown away by how knowledgable he was about everything out there on the market. He did walk a through of a few boards and different binding set ups, let me take a look at each and pointed out different nuances to each. Also gave me and my boyfriend a crash course on what he keeps in his backcountry bag and why. My boyfriend is a backcountry skier so having him trying to teach me how to splitboard only goes so far. Between going to different events and visiting stores between Seattle and Bellevue, Michael has hands down given me the best tips on getting started in the backcountry, that have felt the most practical but also 0% sales-y and wants to equip me with the best knowledge and gear that makes sense for me. Part II Came back to look at backpacks for backcountry snowboarding. Literally standing there for an hour trying on every pack they had to figure out which would work best for my first pack. Martin and Michael gave great suggestions and reasons why some packs might suite me better than others, at the end of the day they let me choose what felt best without pushing any specific brands or type of pack on me. They didn't have the pack I wanted or the size, and they were happy to order it for me. Part III Rented a splitboard from them recently to head up to Camp Muir. Did everything over the phone and they set up the board perfectly. I didn't realize they closed at 5pm instead of 6pm, but managed to catch Martin and he was happy to reopen and let me return the board. I would've been happy to return it the next day and pay extra since it was my fault for not looking at the hours correctly. Also appreciated that Michael called to follow up and asked for feedback on my rental. TL;DR super knowledgeable staff , well worth the drive out to North Bend from Seattle. read more

Martin Volken and Mike are outstanding, passionate people promoting outdoor people-powered sports in this glorious part of the North Cascades. I know Martin has the background (IFMGA mountain guide since 1996) but is completely "down to earth" and more than willing to talk about info on the latest gear, trends, and possibilities of helping you consider what your next trip might entail (mine was the AIARE Avalanche I class earlier this year- something I should have taken years ago). I also received great instruction from his AMGA certified guides that made the learning experience personable and fun! Give 'em a ring and go out and enjoy the side/backcountry! These are GOOD people! www.proguiding.com/about-us/ read more

I did a full day Intro to Touring session with David Jordan and it was epic. He was super knowledgeable, never snobby or condescending, patient and he pushed our group to do amazing things we wouldn't have guessed we'd do on our first day out. I'm working on convincing friends from out east to do a multi-day with Dave next year. I'd recommend touring with Dave to anyone! read more

Terrible customer service. I dropped my wife's skis off for a remount to match her new boots. When she went to pick them up they didn't keep the spacers under the toe pieces installed as asked. When she questioned them about it they were rude, condescending, and called her "little girl". I was quite upset and called to talk to them about it. I called three times and each time was told that I'd receive a refund for the mount and my message would be passed on to the owner who would call me. Neither of those things happened. I can no longer trust their services or their attitude. Buyer beware. read more

Very poor customer service. I walked in was not greeted they were too busy BS in with each other and one of the customer. I wanted to give them business other than REI but unfortunately I will go to REI read more

Went in for an eclectic mix of needs, poles, giggles and socks. Mike helped me out and set me up perfectly with a great set of goggles. The store is great, packed with all things winter outdoors. Very friendly staff who know their stuff. Highly recommend read more

Best shop around. They are the most helpful group that really care about you getting exactly what you need and that it fits perfect. I am always very pleased with the service, products and prices. The atmosphere of the new store is great with a lot of space. read more

They did a decent job putting bindings on my son's new skis. I was hopeful when I made an appointment to get my boots fitted. I was very disappointed. After being told that they'd be right with me, 20 minutes later I I left with no fitting. I'm sure they are knowledgeable and sell quality gear, but their customer service is poor. read more

All I need to say is BEST CUSTOMER SERVICE EVER!! Mike was patient, knowledgeable and fun. Will definitely return even though I live three hours away to throw them my business. read more

Best ski shop in PNW. Local knowledge, fantastic guides and gear. Stop in and check it out.

Pro Guiding Service offers ski, rock & alpine guiding -- as well as instructional trips and private trips. I've yet to take any of their trips but they also have a great ski shop in North Bend. I'm always looking for an alternative to big chain or corporate ski shops - so their tiny store on the main drag of North Bend is a real treat. It's pretty small (though they recently expanded) but carries a great assortment of high end ski gear. I'm not sure they have a broad selection for beginners (doubt they do) -- but anyone who's serious about skiing, especially backcountry skiing, should check them out. With their new expansion they have much more outerware (shells, softshells, etc) to drool over... read more

They always go above and way, way beyond!! Wouldn't want to spend my money or time anywhere else. Special shout out to Joe and Michael- thanks guys! read more

Pro Ski and Pro Guiding are simply exceptional. With respect to service, equipment, trips, and their ethos. Martin Volken has created a business and a team that reflects his love of the outdoors and his personal values. I cannot recommend the whole shebang more enthusiastically! read more

If you're in the valley and looking for ski shop to rent or buy I would highly recommend. The service is excellent and they got us in quickly and out ready to hit the slopes! We had skis tuned for a very reasonable price and rented a pair for only $50 for two days! The rentals looked brand new and very well taken care of. Please support local and pay them a visit! read more

Pro Ski & Mountain Service is the place for classes, guiding & gear for rock and ski. These guys are the best and we trust them for all our outdoor needs. read more

Fortunate to have Martin and staff with ski & mountaineering experience & such a wonderful store!

I've been to the shop several times and always found Mike (seems to be the main guy behind the counter) to be super friendly and helpful. Definitely worth supporting a local business like these guys. read more

Martin and his guide service is truly world class. If love to explore high places I highly recommend Pro Guiding to help make your next trip safe and memorable. My wife and I have taken two Alpine Touring trips with Martin and his staff. Plus I took all of our employees on a rock climbing course and an Avy 1 course this past year. Each trip was a great team building event! read more

This little hole in the wall in North Bend seems to always have everything I need despite being such a small place. Anytime I need to upgrade my ski equipment these guys have what I am looking for. Although I just went to browse their selection last time I was in, the people who own this place were extremely helpful in giving me detailed information about what I was looking for while being polite to a questioning loiterer. The prices are fair (everything is expensive when it comes to skiing), but their deals during the spring and summer months are phenomenal; I just picked up an awesome coat a few months back for less than $100. The knowledge of the employees is no to be underestimated either. It is as if the people who work here hang out on mountain tops while reading product reviews and manuals in their free time. Overall this little place will have you leave with a smile on your face, and enough knowledge about skiing equipment that the next time you go skiing you will stay warm by the sheer amount of smug they will instill in you. read more

Unique little store where you can actually find some real hardcore gear. Very knowledgeable, very helpful, good pricing and fast turnaround. Very impressed - worth the drive from Seattle, I will be back for sure. read more