This place is a joke - don't waste your time or money.
We go in 2pm on a Saturday and no one is in the store, the older lady behind the counter doesn't even greet us. After we search for some sizes she final acknowledges us. Watching us dig through the pile for sizes she never assisted in getting sizing or asking if needed anything else.
We did have 4 golf shirts and 6 T-shirt's. We go to check out and the sign behind the counter says "we honor cutter and buck coupons". We ask do you have any coupons, the lady stated I don't know but you can look.
SO...I look and I find a 50% of sale items. I show her, she calls back to a manager LARRY - he then came out to see my coupon. I show him and he says "I haven't seen that, that must be online - I go through the link again and say NO it says at any CB store, he then ships at me "well we are an outlet".
I told him how rude he was all he had to do was state "unfortunately I haven't seen that coupon and we are unable to honor it due to being an outlet" I proceeded to tell him I could walk out the door and not buy any of his clothes, he responded with and you go ahead and do that!
I could have easily paid full price - however when you disrespect me I speak with my checkbook! You would have been better off to honor the coupon and have a $150 sale vs a $200 sale, instead NO SALE!
Since my business is not important to him I will never step foot in here again and will tell everyone I know to stay away from a shop that doesn't care about customer service.
Hey Larry - here is 4 tips for you:
1. Treat your customers the way you would want to be treated
2. Those of us who shop there pay your salary
3. Nicely say why you wouldn't accept the coupon OR
4. Honor it onetime and explain why in the future you can't being an outlet
Oh and - change your sign - if you - in your words AREN'T CUTTER & BUCK change your sign to say so!
Thank you to Nike, Eddie Bauer and a few other stores that meet our needs with exceptional customer service. read more