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    Northwest Tri & Bike

    4.8 (47 reviews)
    Closed Closed
    Updated 2 months ago

    Services - Northwest Tri & Bike

    Bike repair and maintenance

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    Joshua S.

    We live in Tacoma and make the drive to Covington to get the superior service at NWTRI and Bike. In the last three years I have purchased three bicycles at the shop: Systemsix, P3 and Trigger. All the bikes come with a service warranty and the mechanics are beyond generous with their time both answering questions and making adjustments. My experience with this shop makes me feel excited to go in and get help compared to the four shops I have worked with in the past where I always felt belittled and judged. Remember that show Cheers? Well this is the bike shop were the employees learned my name and make me feel welcome. After reading the review by Mary M. I felt compelled to write this review. her review is incredulous to me, she brings in a bike box (purchased elsewhere) and demands help in repairing the thing. The mechanics do help her and then she complains when they don't give her a discount... Does she not know rule #58 of the Velominati? Classic case of entitlement taken to slander. Not cool Mary M. read the rules by The Keepers of the Cog.

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    1 month ago

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    16 hours ago

    You cannot go wrong visiting NW Tri & Bike. Great service, knowledge and experience. Stop by and check them out!

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    3 months ago

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    1 year ago

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    10 months ago

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    2 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    3 years ago

    It's bad too much money took 6 weeks to fix just the tires I am disappointed by them

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    10 years ago

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    6 years ago

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    4 years ago

    Awesome shop with great selection. Super attentive and customer focused. Highly recommend if you're looking for a new bike.

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    7 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    5 years ago

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    12 years ago

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    11 years ago

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    5 years ago

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    13 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    8 years ago

    Out of all tri/bike stores I've been to since I moved to Pacific Northwest area, this is the best.

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    8 years ago

    Ok, these guys are my go to bike shop. They know mtb, road, and especially tri bikes really well. Recommended.

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    11 years ago

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    9 years ago

    Super nice, helpful and knowledgable. No pressure and definitely the best tri shop in Washington.

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    12 years ago

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    7 years ago

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    13 years ago

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    10 years ago

    The latest and best products, knowledgeable friendly staff! Weekend rides from behind the shop-Roll at 0800.

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    9 years ago

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    10 years ago

    Great place to get your bike worked on! The staff was very helpful, the price was right and the work first class! I will be back!

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    Page 1 of 2

    Ask the Community - Northwest Tri & Bike

    Review Highlights - Northwest Tri & Bike

    Andrew helped me picked all the components on the Otso Warakin (which I would so be lost if I did it myself).

    Mentioned in 7 reviews

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    Trek Bicycle Tukwila Southcenter

    Trek Bicycle Tukwila Southcenter

    4.2
    (55 reviews)
    $$

    I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

    I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

    Northwest Tri & Bike - bikes - Updated July 2026

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