I bought and bike form them recently and had the best experience. The staff is so helpful, ready to…read moreanswer all questions! Even if you're asking the mechanic what the breaks do... my bike is beautiful and just as discussed. The lady at the front desk was so kind and helped me pick out the perfect bike for me. And they made my dream, an ebike cruiser. So happy with my purchase and look forward to returning for my bike needs. 10/10 recommend to any level of biker!

They charged me $30.82 for a SRAM PC830 chain which is already an absurd price, given that many…read moreother Seattle retailers have them for less than $12. They also did not sell it to me in the manufacturers packaging, it was instead in ziploc bag. After leaving the shop I double checked the price and went back to confirm I was charged for the right chain, thinking they rang me up for a 10 speed chain or something. The owner not only double downed that I was charged for the right item, but also he gave me a "deal". Credit where it's due, there was no fuss with processing the return from the owner. When I confirmed that REI, EVO, and Greggs all have this exact chain listed at less than $12(and in stock) he just told me, "yeah I'd pop over there then." I won't be back, but if you choose to do business here I'd be very cautious and check their work.

Unfortunately, when I arrived at Aaron's (from 200+ miles away), his mechanic was out sick. I had…read moreless than a couple of hours to obtain an estimate from Aaron. It was also a very busy Tuesday morning. I do not doubt that Aaron's shop could build the two wheels I wanted for my recumbent trike, but his cost estimate was beyond my financial reach.

I didn't catch his name but the guy working there was super helpful, kind, and an expert at his…read morejob. I had a stripped pedal for an indoor bike and just by looking at it he knew he had the exact pedal I needed, and for only $10!

Great service with a knowledgeable owner! Terrific location. Huge selection of parts , bikes and…read moreaccessories. E bikes are found here .

We purchased several bikes for juvenile handicapable children and the owner was amazing. Helpful…read moreand great follow up.

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

This is a very authentic, highly knowledgeable bike shop. They do great work and they have kewl…read morebikes. Full stop. But, even more than that they are helpful when you just need a big wrench to get some pedals off an old bike and onto a new one! Or you need some help getting a tubeless tire off its wheel because the beads are so tight now! Feel super lucky to have it close by!

$33 for 6 feet of no name shifter housing. I cannot find a fancy shifter housing anywhere near that…read moreprice on the internet. Felt ripped off and I will not return.

It's been almost a year since I bought a steel Bandito from R&E Cycles, and I remain ecstatic about…read morethe purchase. Phenomenal bicycle, phenomenal staff. I have to share two quick stories. 1. I recently had the bicycle serviced at a local bicycle store for some fine tuning of the derailleur that was a little beyond my ability. When I went to pick up the bike, the owner of the shop said, "Sorry, Jay, we are not returning this bike." "What do you mean...?," I replied. "This bike is just so comfortable, so light, so effortless to ride...we are keeping it for ourselves." This is quite a compliment as it comes from a shop in a large city (Houston) that specializes in high end bicycles. But they are exactly right. The ride is just magical on this bicycle. 2. The bicycle has S&S couplers that enable me to travel effortlessly with it. I recently returned from the Five Boroughs Bicycle ride in New York City, and had a question while reassembling the bicycle about the placement of one of the bearings in the headset - it had slipped off in the travel case (my fault). Within a half hour of asking the question by email, I had my answer. Their mechanical guy, Alder, is super responsive and an encyclopedia of information. FYI, Smiley nailed my fit to a T, even though I did this at a distance (I'm in Texas, R&E is in Seattle). These guys are just terrific!

So surprised this place doesn't have more reviews! My bike randomly got a flat tire and all the…read moreYoutube troubleshooting led to nowhere. I brought in the whole wheel. Smiley & Dan were able to identify the issue, and also noticed my rim tape was seconds away from ripping. Dan got me all set up with a new tube + rim tape, coaching me & my boyfriend along the way. I highly recommend and will be back for future tune-ups!

I called these guys to check if a bike I wanted that's listed on their website was still there…read more They said yes. I drove through tons of rush hour traffic from north of town to get here for nothing. Thanks, Dandelion.

We have been beyond happy with the Packster we bought from Dandelion. It is just way more fun to…read moreride a bike than drive a car. I did not realize how quickly bikes can get around Seattle compared to cars (bike infrastructure is getting better every year and skipping traffic and parking is a major advantage). The big ol box and the cargo motor make it easy to carry lots of stuff. I ride my wife in the box to Cap Hill for date nights, wife + kid to Madrona Park for beach days, kid + groceries, etc. I now go weeks at a time without driving our car. The folks at Dandelion have been super helpful and responsive. Our Packster had a defective part that needed to be replaced (for free, under warranty) and needed to be shipped from Germany. I must have been visibly stressed as I walked out of the shop (not looking forward to juggling drop offs for two kids with one car) because Tyler ran out after me and offered to let me borrow one of the demo bikes until our bike was fixed. I don't know of another bike shop that would let you walk out with a bike like that and hold it for weeks. It totally saved our bacon and was much appreciated. In summary: ditch the car, get a cargo bike because it's better. Get it at Dandelion because they'll take care of ya.

Remember when you bought that ridiculous ebike back in 2018 and thought it was a really great idea…read moreand it was in fact a really great idea until parts started to fail and all the local bike shops refuse to work on it because of all the weird proprietary parts that are hard to source and service? Well Bike Swift isn't going to solve all your problems but they'll do their honest darndest to try. The folks at Bike Swift are great to talk to and will provide their honest opinion about ebikes, what makes the most sense for you, and if you, like me, are stuck, walk you through what they think makes the most sense (and whether a repair is worth the effort). In my case, they were able to repair a battery connector after helping me identify the right parts and provide an honest and reasonable estimate for the cost of repair. Would highly recommend Bike Swift for general ebike needs, they're great folks!

I debated for a couple of years whether to electrify my road bike. I had ridden it for probably 10…read moreyears and loved it. I didn't want to spend thousands on an e-bike and have two bikes to maintain. Bike Swift was really good at setting expectations and addressing concerns I had about extra weight, braking, and changing the feel of the bike. After picking up my bike, there was an issue with what turned out to be a non standard bottom bracket. They were diligent about figuring out and fixing the issue quickly. I've since gotten a bunch of rides on my converted bike and am really happy with it. As we had discussed, it still handles well and braking is not an issue. As a plus, the system they use is very configurable as far as customizing assist levels so that even with the extra weight, a 7% assist level makes it feel just like my bike did before conversion. I would have had to pay probably $3,000 to get a lower weight e-bike that did not fit me as well as my bike still does, and am really glad Seattle has a shop that provides this service.