I wear computer glasses for work and hadn't replaced them in over 10 years, so I felt it was…read morefinally time to use my vision benefits for new glasses by the end of the year. I came glasses shopping here in late December after shopping at least 5 different glasses retailers around the area that accept VSP insurance. I was having a hard time finding retailers with frame selection in the $100-200 range, many had frames that were much higher in cost. My experiences shopping at other retailers were either with staff that didn't seem interested in helping, or were blatantly trying to upsell more expensive frames and lenses. After an exhausting and last-minute search, I came here and was immediately welcomed by friendly staff who were more than happy to assist in picking out glasses that might look good, despite how busy the end of year rush was. They were really helpful and patient while I went back and forth between a bunch of pairs, and helped me pick out a pair I was happy with that was within my budget. They got my order placed that day. They were ready within the estimated window and the pickup process was easy and I was on my way. Very happy with my new glasses! Would recommend shopping here if you like having a little assistance and if friendly, no-pressure service is important to you!

Rachel and Autumn are the best! I was caught in a jam without contacts for a wedding this weekend…read moreand they helped me out! I couldn't be more grateful, highly recommend!

I've been coming here for many years, and I honestly wouldn't go anywhere else. The staff is always…read morekind, patient, and professional. They truly care about their patients and take the time to explain everything clearly. Every visit feels comfortable and welcoming. The eye exams are thorough, and they always make sure I'm happy with my lenses and frames. I especially appreciate how attentive they are when helping me choose the right glasses.

I've been a patient here for over 5 years now. The space is…read morespacious and the staff is super nice. Dr. Tran is super helpful and explains things very well. They have lots of frames to choose from and are always great with helping you find a good fit for you. Contacts and glasses orders come in fairly quickly. Definitely recommend.

Out-of-Town Lifesavers!I had an excellent experience with Total Vision Sports Arena! I was in town…read morefor business and ran out of my contact lenses. Michelle was so helpful and friendly--she even contacted my optometrist in Michigan to get my prescription. She provided me with sample lenses to get me through the week and completely saved the day. When we move to San Diego, we will definitely use them for our eye care! Thank you Michell!

I came here to use my insurance benefits and get some glasses before the end of the year. I was…read moreenticed by all of the positive reviews and ease of scheduling appointments online as well as all of the availability they had. They greet you when you come in and provide a nice waiting area. I got my eye exam from Dr. Korrin Goode and she was wonderful. She was thorough and efficient and also specialized in my eye condition. Ian helped me pick out my frames. His approach is what made me feel comfortable because I told him I didn't want to spend much just was looking to use my insurance benefits and he guided me to the right pair of frames. At first I thought they only offered high end designer frames but then I realized that they really do have a pair of frames for just about everybody. I went in to pick up my glasses and Ian told me they were having a promotion and I decided to get another pair since I had just broke my glasses a couple days prior and needed a new casual pair. Ian even offered to repair my old glasses. Overall I see why Total Vision Sports Arena is known for its 5 star reputation. Wonderful experience.

I've been meaning to write this but noticing my lens coating peeling again, that finally motivate…read moreme to do so. I used this shop from 2022 for about two years (exams + glasses). Maybe they've improved since, but I gave up after the 2nd year. Both pairs of glasses I bought from them had the coating start peeling after ~1 year. I've attached a photo so you can see. If you replace glasses yearly, you might not care; otherwise it's frustrating. The doctor was fine; no complaints there. My issue is with the glasses they sell.

This place, and the folks who work there (Dr Huth, P.D, and Monette) are amazing! They were…read morefriendly, quick, "can do" and attended to my every need in short (but caring) order. I HIGHLY recommend them!

TLDR: The glasses I got here are the best fitting pair of glasses I've gotten since I first started…read morewearing them almost 20 years ago! I cannot believe I've been wearing ill-fitting glasses for so long when Eleven Optical has been around. If you've got a low nose bridge, almost everything here will fit you so much better than brands that allegedly have low nose bridge styles but they still slide down (coughWarbyParkercough). I also don't really know what style of frames suit my face shape the best, but the super helpful staff here were able to point me in the right direction. Super quick turnaround time as well - I went on a Sunday and had them by Tuesday, but that's only because I needed the 1.67 index lenses which take a little longer and they're closed on Mondays. I think most prescriptions they can turn around within a day, which is amazing. On pick up day, I was able to get my frames adjusted to fit my face. As I understand it, they make as many adjustments as you need if you bring your glasses in. The only minor con is that the parking lot here is the size of a booger, but I was still able to find parking both times. I'll never get glasses anywhere else again!

Awesome service. Lots of options for Asian low bridge faces. Michael was so helpful and helped me…read morepick frames that fit my priorities (weight, aesthetics, etc) He clearly explained lens options between blue light filtering high index, etc and what made sense for my prescription Costs are reasonable and best part they were open on a Sunday afternoon and made my glasses for me same day. I was able to walk out of the shop with my classes in 20 minutes!

It's been great working with Dr Justin Nguyen! He's incredibly thoughtful, professional and…read morepatient! He spent a lot of time helping me understand my prescription, answering all my questions about lasik, and setting me up with new contacts that were more comfortable! I appreciate how much he cares for his patients by helping me find rebates for contacts to try and maximize the best savings!

My husband and I are so impressed with the doctors. They are so caring and knowledgeable. They…read moretake their time to explain everything and are such professionals. Their staff is also very nice. They deserve 5 stars.

I have been going here for several years. All of the staff are very polite…read moreand explain everything during the procedure. They are all competent and you can tell they like their job.

very nice competent staff, great bldg.good location highly…read morerecommended. Staff discusses what will look good and listen to any concerns.

It took a couple of different Optometry offices before I found Complete Family Vision Care, and…read morewe've been coming here since. A plus for me is that it's close to my workplace, they accept my insurance, and the staff is nice. Dr. Mannen is great! He is very knowledgeable and thoroughly explains all the different tests that were done and the results. He is very personable. My kids enjoy the convos they have with Dr. Mannen during their annual visit. I highly recommend coming here if you're looking for a new Optometrist.

This was my first time meeting Dr White. He was so thorough with my exam and reviewing the results…read morewith me so I understood. He has a great personality. The offices equipment are, to me, state of the art which made the inconvenience of dilating my eyes unnecessary. Kari helped me pick out a great pair of glasses. I would definitely recommend Dr White.

They charged me full price on my contact lenses because they didn't apply my insurance coverage…read more And when I called them to ask them about it ( btw, they don't reply to voice mail so make sure you keep calling until someone picks up), they blamed me on not telling them that I've insurance. And I clammily told the that I've been with them for five years, they should have a record in front of them. And I asked him if they charge everybody full price without checking their insurance, and wait for angry customers to call back?...He went silent, put me on hold, and told me later that I'm lucky that they are able to claim my insurance after my purchase. I have also gotten two pair of glasses from them and they both had problem and I need them to redo them...and again, the customer service is hit or miss. So I guess this is it. Bye Felicia!

I was originally a customer at the Fashion Valley location for 3 years and loved my experience…read more Unfortunately, after they closed I switched to this location and have been nothing but disappointed. The appointment itself was fine, but after nothing has gone right. My trials were not ordered correctly, what type of trials I was getting was not communicated to me, once they finally arrived I left work early to pick them up and the store was closed. Lastly when I finally (after 2 months) was able to order my monthly supply was told two different rebate amounts for the contacts. Overall you can tell the staff does not care. Miscommunication has made this is experience 10X more difficult than it needs to be.

I had to ask multiple times for my prescription. First time, when I had my eye exam, their system…read morewas down, then on the phone a couple times. Finally had to go in and wait for them to print it. Turned out they only gave me my reading prescription, which is so light I don't really wear glasses to read. But, I do need glasses for distance - especially driving. So now I have to go through the rigmarole to get my distance prescription. I feel like they were punishing me for not buying eyewear from them. They could improve by being more customer friendly and not focus everything on buying glasses from their store. Sorry, but I am switching to another provider.

Great selection of high end frames low prices. Located on OB, but it's worth the drive.read more