Dr Kline is awesome caring wonderful man , highly recommend, his staff is excellent alsoread more

Front desk staff are very rude. They talk openly about other patients. My last visit they were rude…read moreas usual and were telling crap about another patient until Dr Kline came out from the back to talk to a medical sales representative, at which point they were as pleasant as could be. Have an issue with billing and the woman who does the billing is just as rude. Every year we go we mysteriously have a credit owed us. She always claims it's the billing from corporate in some other state. If the doctors and especially the gentleman in the optical department weren't so professional we would be going across the street again where Dr Marciano came from

I've been going here for a few years now and everyone at New Insight is Wonderful! I've never had a…read morebad experience. They are professional yet friendly. Dr. Villacis is and Dr. Germain are both kind and attentive. They listen to my concerns and always take their time to give me the best possible results. My daughter just went yesterday. It was her first optometric visit ever and she was very pleased with the service she received. I tell everyone about New Insight and highly recommend them!

My recollection is that I was rushed through the eye exam. Also, the Doctor was very condescending…read moreand would not listen to my concerns about my eye care. I stopped going there.

REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

Like Dr Erick, IF you can get by his office staff.... one bossy rude woman. Always says you have a…read moredeductible even if you don't. Did it to my mom, 91, and also to me and another older woman I was witness to. Sent a registered letter to my mom, discontinued her care. Mom received it on the date of her next appointment to check her glaucoma pressure. Sent her into a tails pin. NO compassion, not ethical. ​

I just had the most thorough eye exam I've ever had. Dr. Strom is great!…read moreJaime is so friendly and professional. Both answered all my questions and concerns. It's such a pleasure to have this close to home. I highly recommend them.

My wife was looking for frameless glasses. Our optician stopped carrying them. Large selection to…read morechoose from. Onsite lab. Perfect

This practice is outstanding. From the office professionals, to the doctor, to the technicians the…read moreexperience is excellent. Everyone is so patient and kind, appointments are easy to schedule, paperwork is handled well, they have a variety of frames, and above all the doctor is very understanding and answers all questions. They are so respectful and kind to everyone. ( Unlike flashy chain stores and assembly line treatment )

Very friendly and professional office. The doctors as well as the staff are knowledgeable about…read moreexams, glasses and insurance. They do their best to make you comfortable during exams. Their selection of frames is huge and the staff can help guide you as to size, shape, and lenses options. I have been a patient of Dr Shafran for over 10 years and have never been disappointed in the service.

Needed new glasses after cataract surgery. Medicare covers one free pair after this procedure so I…read moresearched online for a place that accepted Medicare. After 2 unsuccessful visits to other places I was directed here. Wish I had gone here first! They accepted Medicare and quickly helped me to buy 2 new pairs of glasses, one mostly covered by Medicare. There was a $30 co-pay, which was great for my bifocals and the other pair was reasonable. Now I have both pairs ordered and will soon be wearing my new ones. Everyone at this shop was very helpful and friendly. I'm letting everyone I know about this place.

Please stay away from this location…read more I have been bringing my daughter here for years, literally years. & Today we go and I tell them everything is the same as it's always been. They do her exam & we go sit down for them to order the glasses and they gave me paperwork for me sign something saying insurance will cover this and that... please keep in mind that I stated numerous times that the insurance doesn't sound right as my husbands insurance through work was no longer active. They said it's pulling up so let them pay. Okay cool. I go to sign paperwork and my daughter's first name is spelled correctly, her last name isn't. My daughter's birthdate is wrong... they initially told me that the woman just copied it over wrong & it's fine... then she begins looking back and forth a bit more closely and finds that the last name is spelled this "incorrect" way... then they ask me if my name is Crystal and I say no. Suddenly everything that was covered through insurance needs to be paid. We cancelled ordering glasses with the understanding that I would just order online and then they tried to charge me for today's visit. They tried justifying it by saying they were reimbursing me for something from our previous visit that should never have been ordered to begin with. I made it clear that I wasn't paying because she has insurance that they apparently no longer take & it's not on me that they ran the wrong one. I did walk out with my refund from the previous visit and I plan to reschedule my daughter's visit with another business. Any business that is okay with brushing off the fact that they were running the wrong insurance as if it's no big deal and has still tried to run it in the beginning is shady. Really makes me wonder what they've been up to. I do intend to report them because this is not okay.

I started going to Dr Deluca because my former Optometrist stopped taking my. insurance. 10 plus…read moreyears later I do not think I would change regardless of insurance. He has always taken time to explain every aspect of your care. When I mentioned having a stoke since my last visit he really bore down with questions and tests to make sure that it did not impact my vision. I am not an expert but Dr Deluca seems to have the latest technology to assist in making a diagnosis. It is important to note that he uses the technology to assist in the diagnosis rather than to make the diagnosis. It is the time he spends evaluating the tests, in your presents, explaining the results for which I am particularly grateful. Dr Deluca recently split with his former partner. I think it says a lot that the entire staff elected to remain with Dr Deluca. I can't say enough about the staff. From the women at reception, the women that assist Dr Deluca, to the men and women that fit and adjust your glasses. They are all top notch. Caring, informative, and above all expert at their jobs I would also like to mention that Dr Deluca had to "fix" the two prescriptions I had prescribed by his former partner. Bottom line. I recommend Dr Deluca without reservation. Please feel free to email for confirmation of this post

Dr. DeLuca and Dr. Marciano are truly 2 of the best optometrists in the area. We left the state 2…read moreyears ago but we still make the 800 mile trek from South Carolina for our eyecare. We don't think we can get the same care anywhere. The office staff is as wonderful as the doctors! They are very professional as well as approachable. Any questions you might have during the exam will be answered. They are always very accommodating when we need an appointment and thankfully we've never needed emergency care but we do know other family members who have been in that situation and they were seen immediately. You can't find better eyecare!

Have been going to this office for decades and have never had a bad experience here. Some of the…read morestaff have been there longer than I have been and I've always found them to be pleasant and professional. Love Dr. Moore - she is very easy to speak with, personable, attentive and knowledgeable. I've always felt the care given to me has been excellent and I would not hesitate to recommend this practice to family and friends.

They try to get you to come in for more visits than you actually need and push their own products…read more(buy your glasses/contacts there for more money than you would online and such) so you always spend more than you expected. They will cancel online orders when the website calls to check prescriptions so you have to come into the office for noninsured visits. I've never gone out of my way to dish a doctor's office but this one is the only one I've been genuinely frustrated over.