I was in quite a bind today. We are in the area for a few days, and while packing, I foolishly…read moreforgot my contact lenses at home. Home is a 2.5 hour drive away. My glasses aren't wonderful, so I definitely needed some help. I called MyEyeDr at 8:00am today and Erin helped me. Thankfully, they had my rx in stock. She was incredibly kind and understanding. My contacts were ready within half an hour. 5/5. If you are in the area and need a great eye doctor, look no further.

I had an appointment here a few days ago, and this was my first time visiting the Torrington…read morelocation after always going to the New Milford office. This review is really two parts because one aspect of my visit was outstanding, while the other was extremely disappointing. I don't think employees who do an excellent job should receive a poor review because of decisions completely outside of their control. The real reason I'm writing this review, and the true highlight of my visit, was the technician who helped me, Sophia. Sophia was incredibly kind, professional, attentive, patient, and genuinely caring throughout my appointment. She turned what started as an experience that had me frustrated and ready to walk out into one of the best customer service experiences I've had in a very long time. If it hadn't been for her, I honestly don't believe I would have stayed to finish my appointment. I'm not someone who writes reviews. In fact, this is the first review I've ever written. That's how impressed I was with Sophia. Her communication skills, attention to detail, professionalism, and ability to keep me informed every step of the way were exceptional. What impressed me most wasn't just her technical ability, it was her emotional intelligence. She could tell I was frustrated before I had to say much, yet she remained calm, patient, respectful, and reassuring the entire time. She listened to my concerns, answered every question I had, and treated me with genuine empathy. She completely changed the direction of my visit simply by making me feel heard. Sophia never made me feel like I was being helped by "just a technician." She was confident, knowledgeable, and explained every step of the process so well that I felt completely comfortable in her care. If nobody had told me she wasn't the doctor, I never would have questioned it. My frustration wasn't with Sophia, it was with MyEyeDoctor's decision to schedule me with a virtual doctor. Personally, I believe an eye exam is one of the last medical appointments that should be done virtually. Vision care should involve an in-person doctor. After Sophia completed nearly the entire exam, we waited about 20 minutes for the virtual doctor, whose portion of the appointment lasted only about two minutes. She spoke briefly, didn't ask if I had any questions, and disconnected almost immediately. The interaction felt rushed and impersonal, and it simply wasn't the level of care I've come to expect after nearly 15 years as a patient. I can confidently say I will never choose another virtual eye appointment. That being said, employees like Sophia are the reason customers remain loyal. She represented MyEyeDoctor with professionalism, integrity, compassion, and genuine care. She didn't just provide outstanding customer service, she retained a customer. I walked in prepared to leave frustrated and seriously consider finding another provider. I walked out because of Sophia. I sincerely hope someone in management reads this because employees like Sophia deserve to be recognized. Outstanding employees often don't receive the credit they deserve, and I wanted to make sure hers didn't go unnoticed. I've been a MyEyeDoctor patient for nearly 15 years. If it weren't for Sophia, this appointment likely would have been the one that caused me to leave. She was the reason I stayed. Thank you, Sophia. You turned what could have been a terrible experience into one that reminded me why exceptional employees make all the difference. The virtual doctor may have signed my prescription, but Sophia was the one who provided my care. If MyEyeDoctor wants to know what outstanding patient care looks like, they already have the perfect example working in their Torrington office. Her name is Sophia.

Love going to Higgins for my eye care needs. Great service all around especially Nicole Basilicato!…read moreShe is the best!! Always takes great care of me and makes my glasses and sunglasses perfect! She's such a sweetheart and great to talk to!! Nicole is awesome if you have any issues at all! She's a real pro!

Dr. Higgins is a skilled and experienced physician, he gives a thorough eye exam. That said, double…read morecheck your bill, the person doing invoices was going to charge for service not performed. . Could have been an honest error, but disturbing.

Both my wife and I have been patients here for many years and we have received excellent care from…read morethe entire team. We would recommend this group to anyone looking for an experienced, knowledgeable and friendly eye care group.

Have not been to the eye doctor in years since lasek in 2001. I came to see the Accuvision and…read morethey were top notch. The Doctor was awesome and very knowledgeable and willing to give and opinion when asked. Rob Smith helped me pick out some amazing frames and was a pleasure to work with. Insurance was a breeze with great prices on frames. I will be back and they have me as a customer for future eyewear needs.

Needed new glasses after cataract surgery. Medicare covers one free pair after this procedure so I…read moresearched online for a place that accepted Medicare. After 2 unsuccessful visits to other places I was directed here. Wish I had gone here first! They accepted Medicare and quickly helped me to buy 2 new pairs of glasses, one mostly covered by Medicare. There was a $30 co-pay, which was great for my bifocals and the other pair was reasonable. Now I have both pairs ordered and will soon be wearing my new ones. Everyone at this shop was very helpful and friendly. I'm letting everyone I know about this place.

Please stay away from this location…read more I have been bringing my daughter here for years, literally years. & Today we go and I tell them everything is the same as it's always been. They do her exam & we go sit down for them to order the glasses and they gave me paperwork for me sign something saying insurance will cover this and that... please keep in mind that I stated numerous times that the insurance doesn't sound right as my husbands insurance through work was no longer active. They said it's pulling up so let them pay. Okay cool. I go to sign paperwork and my daughter's first name is spelled correctly, her last name isn't. My daughter's birthdate is wrong... they initially told me that the woman just copied it over wrong & it's fine... then she begins looking back and forth a bit more closely and finds that the last name is spelled this "incorrect" way... then they ask me if my name is Crystal and I say no. Suddenly everything that was covered through insurance needs to be paid. We cancelled ordering glasses with the understanding that I would just order online and then they tried to charge me for today's visit. They tried justifying it by saying they were reimbursing me for something from our previous visit that should never have been ordered to begin with. I made it clear that I wasn't paying because she has insurance that they apparently no longer take & it's not on me that they ran the wrong one. I did walk out with my refund from the previous visit and I plan to reschedule my daughter's visit with another business. Any business that is okay with brushing off the fact that they were running the wrong insurance as if it's no big deal and has still tried to run it in the beginning is shady. Really makes me wonder what they've been up to. I do intend to report them because this is not okay.

I just had the most thorough eye exam I've ever had. Dr. Strom is great!…read moreJaime is so friendly and professional. Both answered all my questions and concerns. It's such a pleasure to have this close to home. I highly recommend them.

My wife was looking for frameless glasses. Our optician stopped carrying them. Large selection to…read morechoose from. Onsite lab. Perfect

I've been going to Dr. Burke since high school, which was in 1995, and I'm still a patient today…read more He's always been very very nice and personable. So is the shorter blonde lady who primarily handles glasses. I agree that it is expensive there, but it is Woodbury Connecticut. The only knock I have against the office is that some of the employees are not overly friendly. You should be greeted with a smile and a hello when you walk through the door, and that's not always the case.

Very over priced. You pay for the fancy office. Glasses are sooo expensive. Throw back to when…read morepeople had money.

Office experience was pleasant & accommodating He helped me…read morewith what I needed but l mistakenly assumed he was an eye doctor but he was a cosmetic surgeon And a 5 star one to keep in mind

Both my husband and I have been patients of Dr. Patel and he is excellent Kind, patient, on time,…read moreexplains well, accessible, and we did not have to wait weeks or months for appointments.

Excellent eye doctor. Caring, professional, to the point. Have been going to Dr Shafik for the last…read more25 years. Totally trust him. Excellent office staff

Dr. Shafik is by far one of the worst Ophthalmologists I have ever had the displeasure of…read moreencountering. This man has no bedside manner, is gruff, doesn't explain anything to you, and has zero compassion. When he diagnosed me with severe cataracts 9 months ago, because I'm relatively young, I was shocked and became emotional, mostly due to the fear we naturally have when someone tells you that you need surgery on your eyes. And THAT infuriated him, which made it worse for me. Guess he forgot about the Hippocratic Oath. No doctor should behave like Dr. Shafik. Find another doctor like I did at the Eye Care Group (Dr. Kostina is wonderful) in Waterbury or wherever you feel comfortable. It makes a huge difference having a doctor who actually cares not only about your eyes, but about you as a person. And your fears about cataract surgery? It wasn't that bad with the right doctor!