Please stay away from this location…read more I have been bringing my daughter here for years, literally years. & Today we go and I tell them everything is the same as it's always been. They do her exam & we go sit down for them to order the glasses and they gave me paperwork for me sign something saying insurance will cover this and that... please keep in mind that I stated numerous times that the insurance doesn't sound right as my husbands insurance through work was no longer active. They said it's pulling up so let them pay. Okay cool. I go to sign paperwork and my daughter's first name is spelled correctly, her last name isn't. My daughter's birthdate is wrong... they initially told me that the woman just copied it over wrong & it's fine... then she begins looking back and forth a bit more closely and finds that the last name is spelled this "incorrect" way... then they ask me if my name is Crystal and I say no. Suddenly everything that was covered through insurance needs to be paid. We cancelled ordering glasses with the understanding that I would just order online and then they tried to charge me for today's visit. They tried justifying it by saying they were reimbursing me for something from our previous visit that should never have been ordered to begin with. I made it clear that I wasn't paying because she has insurance that they apparently no longer take & it's not on me that they ran the wrong one. I did walk out with my refund from the previous visit and I plan to reschedule my daughter's visit with another business. Any business that is okay with brushing off the fact that they were running the wrong insurance as if it's no big deal and has still tried to run it in the beginning is shady. Really makes me wonder what they've been up to. I do intend to report them because this is not okay.

Everyone at this location is very helpful, polite, and professional. They make our visits seamless.read more

Professionalism as well as Covid 19 adherence was magnificent…read more REVIEW DESCRIPTION My husband and I have been patients of Dr. Bonnanzio's for years. She continues to display the utmost professionalism, expertise, honesty, and if needed empathy. We always leave our visit knowing she has the best interest in the well being our vision. Additionally, the staff is and always has been fantastic. "Moddi" continues to be an expert in helping us pick out just the right glasses for our face frame... We were extremely apprehensive to attend our visit during Covid 19, as I am an OSHA Safety Trainer as well as an Educator in Infection Control Practices, I unconsciously watch to see if everyone is following guidelines. Needless to say, this office practice was spot on and received a 100. The door was locked and only patients who had an appointment were allowed to enter. The entire office was immaculate, seats and touch areas were immediately washed after use. Masks all worn properly, hands washed, touch surfaces such as countertops were washed, glasses that were tried on were sanitized, equipment washed in front of us prior to use. Thank you to Dr. Bonnanzio and her entire staff.

My doctor was very nice. I had Dr. Tichy and his eye exam was painless. He took the time to explain…read moreeverything he was doing and why certain tests are done. What I didn't like about this office was how much they push sales. When I was getting fitted for glasses I just wanted to get what the insurance would completely pay for-which was one pair of frames on the rack. I didn't want any of the extra add-ons or insurance and even after saying no it was continuously repeated to me. I get that it's their job to sell but if I say I don't want it, I don't want it. I also had retinal imaging done while I was there and I was informed that it wasn't covered by the insurance, it was a $30 charge. I had it done and as I was sitting with the optician my break down of benefits that she had in front of her very clearly stated that retinal imaging was covered under my plan. They still charged me and said that they will bill my insurance for the procedure but it wasn't a covered service. I later spoke to my insurance and they did confirm that the break down of benefits was correct and that I shouldn't have been charged for the imaging. A few days after the appointment I called my insurance to make sure that the retinal imaging was billed, and the office left it off the claim. The office in turn lied when they said they would still bill my insurance. The office staff also gave me a problem when I asked for my pupillary distance and my frame measurements. I understand that they want the patients to order frames through their office, but in the event that I need to replace my glasses, I will not pay the hundreds of dollars when there are much more affordable ones online and a much wide seThe patient has every right to obtain their own information and the office can't withhold it for their own benefit.

I had an appointment here a few days ago, and this was my first time visiting the Torrington…read morelocation after always going to the New Milford office. This review is really two parts because one aspect of my visit was outstanding, while the other was extremely disappointing. I don't think employees who do an excellent job should receive a poor review because of decisions completely outside of their control. The real reason I'm writing this review, and the true highlight of my visit, was the technician who helped me, Sophia. Sophia was incredibly kind, professional, attentive, patient, and genuinely caring throughout my appointment. She turned what started as an experience that had me frustrated and ready to walk out into one of the best customer service experiences I've had in a very long time. If it hadn't been for her, I honestly don't believe I would have stayed to finish my appointment. I'm not someone who writes reviews. In fact, this is the first review I've ever written. That's how impressed I was with Sophia. Her communication skills, attention to detail, professionalism, and ability to keep me informed every step of the way were exceptional. What impressed me most wasn't just her technical ability, it was her emotional intelligence. She could tell I was frustrated before I had to say much, yet she remained calm, patient, respectful, and reassuring the entire time. She listened to my concerns, answered every question I had, and treated me with genuine empathy. She completely changed the direction of my visit simply by making me feel heard. Sophia never made me feel like I was being helped by "just a technician." She was confident, knowledgeable, and explained every step of the process so well that I felt completely comfortable in her care. If nobody had told me she wasn't the doctor, I never would have questioned it. My frustration wasn't with Sophia, it was with MyEyeDoctor's decision to schedule me with a virtual doctor. Personally, I believe an eye exam is one of the last medical appointments that should be done virtually. Vision care should involve an in-person doctor. After Sophia completed nearly the entire exam, we waited about 20 minutes for the virtual doctor, whose portion of the appointment lasted only about two minutes. She spoke briefly, didn't ask if I had any questions, and disconnected almost immediately. The interaction felt rushed and impersonal, and it simply wasn't the level of care I've come to expect after nearly 15 years as a patient. I can confidently say I will never choose another virtual eye appointment. That being said, employees like Sophia are the reason customers remain loyal. She represented MyEyeDoctor with professionalism, integrity, compassion, and genuine care. She didn't just provide outstanding customer service, she retained a customer. I walked in prepared to leave frustrated and seriously consider finding another provider. I walked out because of Sophia. I sincerely hope someone in management reads this because employees like Sophia deserve to be recognized. Outstanding employees often don't receive the credit they deserve, and I wanted to make sure hers didn't go unnoticed. I've been a MyEyeDoctor patient for nearly 15 years. If it weren't for Sophia, this appointment likely would have been the one that caused me to leave. She was the reason I stayed. Thank you, Sophia. You turned what could have been a terrible experience into one that reminded me why exceptional employees make all the difference. The virtual doctor may have signed my prescription, but Sophia was the one who provided my care. If MyEyeDoctor wants to know what outstanding patient care looks like, they already have the perfect example working in their Torrington office. Her name is Sophia.

I was in quite a bind today. We are in the area for a few days, and while packing, I foolishly…read moreforgot my contact lenses at home. Home is a 2.5 hour drive away. My glasses aren't wonderful, so I definitely needed some help. I called MyEyeDr at 8:00am today and Erin helped me. Thankfully, they had my rx in stock. She was incredibly kind and understanding. My contacts were ready within half an hour. 5/5. If you are in the area and need a great eye doctor, look no further.

I have been using Dr. Ulc for all my eye care needs for the past 20 years. Very attentive. Great…read morestaff. I would highly recommend him.

The doctors here have always been so kind and I have always had a great experience here. Most…read morerecently I needed to get new glasses because of an updated prescription. I procrastinated and waited to get them two days before I went on a long trip. I asked if there was any way I could get them the next day but they said it would take at least 4 days for the glasses to come in. I dropped them off anyway but the next day I got a call that they were ready for pick up!! It was so kind and helpful of them to rush the process. Thank you to everyone in the office!

Great experience. I found the doctors and staff professional, helpful, informative, and warm. They…read moretook the time to do the job correctly. My husband and I are very pleased with our exams and my new glasses. I would highly recommend.

They are wonderful. The staff is incredible, the doctors are reliable and so nice. I love going…read morehere. And they treat my daughter like a princess whenever I need to bring her with me. 10/10

Both my wife and I have been patients here for many years and we have received excellent care from…read morethe entire team. We would recommend this group to anyone looking for an experienced, knowledgeable and friendly eye care group.

Have not been to the eye doctor in years since lasek in 2001. I came to see the Accuvision and…read morethey were top notch. The Doctor was awesome and very knowledgeable and willing to give and opinion when asked. Rob Smith helped me pick out some amazing frames and was a pleasure to work with. Insurance was a breeze with great prices on frames. I will be back and they have me as a customer for future eyewear needs.

I've been going to Dr. Burke since high school, which was in 1995, and I'm still a patient today…read more He's always been very very nice and personable. So is the shorter blonde lady who primarily handles glasses. I agree that it is expensive there, but it is Woodbury Connecticut. The only knock I have against the office is that some of the employees are not overly friendly. You should be greeted with a smile and a hello when you walk through the door, and that's not always the case.

Very over priced. You pay for the fancy office. Glasses are sooo expensive. Throw back to when…read morepeople had money.

Excellent eye care. We've been with Dr. Theriault for more than ten years! She helped me tolerate…read moreeye drops in my eyes. Before coming to her, I was extremely flinchy and stressed during eye exams. She's kind and understanding, plus her prescriptions are spot-on.