REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

Like Dr Erick, IF you can get by his office staff.... one bossy rude woman. Always says you have a…read moredeductible even if you don't. Did it to my mom, 91, and also to me and another older woman I was witness to. Sent a registered letter to my mom, discontinued her care. Mom received it on the date of her next appointment to check her glaucoma pressure. Sent her into a tails pin. NO compassion, not ethical. ​

I thought I was saving money using BJs optical bc I didn't have insurance. The customer service and…read morewomen working there were very kind; the exam was done over a video visit w a provider. I get my prescription from BJs and go and order a year supply of contacts and expensive designer glasses. Immediately when I get my glasses I notice My vision is so blurry, i get headaches I've never gotten before, I can't see to drive and I keep tripping. Long story short, I went to an a reputable eye doctor bc I was so worried that something was wrong with my eyes. He did an exam and compared my prescription with BJs and it is completely off, the astigmatism correction is incorrect, the lens strength and curvature was completely off, not even close. Now I had to order new lenses for my glasses and a year supply of totally new contacts. It ended up costing me twice the cost . I'm so disappointed I trusted BJs optical and now I'm out OVER a grand between these eye doctor visits, contact fittings, glasses , contacts etc. I just feel others should know this too, and I think it should be looked into.

Shelia is my go to gal! I am a current and former BJ's member so was nice to get it all done in one…read morespot (shopping and eye exam). I do not believe you need a membership to use there services for Optical. Eye exam was thorough and efficient. Overall took standard time 30min to an hour . Doctor and technician are on zoom call and able to operate machinery effortlessly and effectively. Speakers and microphones are fully capable to utilize and facilitate seamless communication on zoom. Would recommend. At my appointment was 74.99 just for eye exam single vision (it was the same last year as well). They call you to confirm and for pricing before you go. Exam is made online and very easy to do. You do obtain paper prescription and ability to have them emailed for convenience. Any other specific needs needing specialist care would be a referral for your own choice of care provided..

I've been coming here since I was a little girl. I got my first pair of glasses in the second grade…read more. It's the best eye doctor that takes state insurance. Now both my boys also go here. Everyone is so nice and usually the wait time isn't too long. Sometimes I stop in with no appointment to get my glasses fixed and they always help me. The one thing I would say is it is a little disorganized and there is stuff all around. I think it could use an update and declutter. I do love how they decorate for every holiday.

I would like to start off by saying Dr. Shea is awesome great bedside manner and knowledgeable. As…read morefor the office staff I found them both verry rude. When I came into the office the first time got no acknowledgment at all was standing in front of receptionist for easily 30 seconds before looking up from her phone. I waited 3wks for glasses after being told would be ready in 1wk. When I called was told yes they are here you can come get them. Got the text that they were ready 2min after I called. Went to pick up glasses not at closing time mind you again no greeting from anyone in front of office. When receptionist looked up from phone once again it took her 3 times to get my date of birth because their personal radio was so loud. then she through my new glasses on counter said here you go that's it. No Good bye have a nice night nothing. Now I've worn glasses for 45 years and never picked up glasses without seeing someone and trying them on. How do they know they fit? I would not recommend going here till they change their front office staff. Its just common curtesy to say Hello and Goodbye.

Place was very cutely decorated! It was a lot smaller inside than I expected, and claustrophobic…read more There are only a few tables at the counter, a large round table that looked like 5-6 were sitting at, and 4-5 bar stools seats facing out the front window. There's an upstairs with a coffee table, a bean bag chair and two chairs (and lots of artists wares for sale on the wall). There are a few tables outside, so waiting until it's warm enough or ordering To-Go would be my suggestion. I shared pictures of the beautiful breakfast plates we received. The food was delicious! The sausage I asked for in my Eggs Benny was delicious! They were clearly homemade sausage that had a nice rosemary flavor. My husband's breakfast star was the chef made ham steak slices, and the rosemary sourdough toast. Yes, I recommend the food here! We were rather disappointed by the temperament of the person we assumed is the owner... when asked if they would please lower the music a little, because I'm healing from a traumatic brain injury (and it was blasting commercials and music; it wasn't a pleasant music track or album), said with an attitude "Sorry I can't control where the speakers are", and from that point seemed a lot less friendly. Her attitude didn't ruin the taste of the food, but this was a special outing (my first in 3 years since falling on black ice), near Goodspeed Opera House. This is a touristy area and people that run breakfast/brunch spots are usually friendly and eager to help with small requests. Often interactions with the restaurant staff adds greatly to the experience. Her sour grapes and refusal to help me feel comfortable by lowering it a smidge (I was already wearing noise cancelling ear buds, just so you understand how loud it was and that she didn't turn it down even a tiny bit), made breakfast less nice. We won't be returning ~ there are so many restaurants struggling to survive after Covid, we'd rather spend our time and money there.

Not sure how long this place has been around, but can't say I am surprised that it is going out of…read morebusiness. Personalities here are just not friendly and not very welcoming.

Beautiful flowers! I needed to get flowers delivered in a short amount of time and Flowers of…read moreDistinction was so helpful and kind during the process. Highly recommend ordering flowers from here!

Robin and her team are not only extremely talented florists, they are so fun to work with! I had…read morean "I'm sorry" situation and they helped me out from start to finish. They even sent me a photo of the most stunning finished product! I will use them every time I can! Thank you!

I was really happy when Ocean State moved here, they always have awesome deals on snacks and other…read moreproducts. The qorkers are always really patient and kind, if you need something, they're eager to help. They also keep the place clean and orderly too. Ps They carry my fav Nantucket Crisps so thats a bonus!

Time for another quick Look at one of our favorite stores, Ocean State Job Lot in Litchfield. Yes,…read moreit can be a quirky visit -- some of the stock can vary pretty wildly from week to week -- so you can't be certain that what you bought a few weeks ago is still around. But there are a lot of items you can reasonably depend on finding whenever you arrive, and we have to say that overall the quality of the items is high. (And when it isn't, we've found management is cheerfully quick to supply an apology and a swap or refund.) But speaking of management: This store has had some darned good ones. And one of the very best has just returned: Paul. He is smart, store savvy, wonderfully outgoing with customers and from what we hear a favorite with employees because he is genuinely caring. And helping him now is Tyrone, who is another top-flight manager. Together they make a great team and ensure that customers always feel they matter. We've visited other JL stores but not one, no matter size, can match this one.

I had an appointment here a few days ago, and this was my first time visiting the Torrington…read morelocation after always going to the New Milford office. This review is really two parts because one aspect of my visit was outstanding, while the other was extremely disappointing. I don't think employees who do an excellent job should receive a poor review because of decisions completely outside of their control. The real reason I'm writing this review, and the true highlight of my visit, was the technician who helped me, Sophia. Sophia was incredibly kind, professional, attentive, patient, and genuinely caring throughout my appointment. She turned what started as an experience that had me frustrated and ready to walk out into one of the best customer service experiences I've had in a very long time. If it hadn't been for her, I honestly don't believe I would have stayed to finish my appointment. I'm not someone who writes reviews. In fact, this is the first review I've ever written. That's how impressed I was with Sophia. Her communication skills, attention to detail, professionalism, and ability to keep me informed every step of the way were exceptional. What impressed me most wasn't just her technical ability, it was her emotional intelligence. She could tell I was frustrated before I had to say much, yet she remained calm, patient, respectful, and reassuring the entire time. She listened to my concerns, answered every question I had, and treated me with genuine empathy. She completely changed the direction of my visit simply by making me feel heard. Sophia never made me feel like I was being helped by "just a technician." She was confident, knowledgeable, and explained every step of the process so well that I felt completely comfortable in her care. If nobody had told me she wasn't the doctor, I never would have questioned it. My frustration wasn't with Sophia, it was with MyEyeDoctor's decision to schedule me with a virtual doctor. Personally, I believe an eye exam is one of the last medical appointments that should be done virtually. Vision care should involve an in-person doctor. After Sophia completed nearly the entire exam, we waited about 20 minutes for the virtual doctor, whose portion of the appointment lasted only about two minutes. She spoke briefly, didn't ask if I had any questions, and disconnected almost immediately. The interaction felt rushed and impersonal, and it simply wasn't the level of care I've come to expect after nearly 15 years as a patient. I can confidently say I will never choose another virtual eye appointment. That being said, employees like Sophia are the reason customers remain loyal. She represented MyEyeDoctor with professionalism, integrity, compassion, and genuine care. She didn't just provide outstanding customer service, she retained a customer. I walked in prepared to leave frustrated and seriously consider finding another provider. I walked out because of Sophia. I sincerely hope someone in management reads this because employees like Sophia deserve to be recognized. Outstanding employees often don't receive the credit they deserve, and I wanted to make sure hers didn't go unnoticed. I've been a MyEyeDoctor patient for nearly 15 years. If it weren't for Sophia, this appointment likely would have been the one that caused me to leave. She was the reason I stayed. Thank you, Sophia. You turned what could have been a terrible experience into one that reminded me why exceptional employees make all the difference. The virtual doctor may have signed my prescription, but Sophia was the one who provided my care. If MyEyeDoctor wants to know what outstanding patient care looks like, they already have the perfect example working in their Torrington office. Her name is Sophia.

I was in quite a bind today. We are in the area for a few days, and while packing, I foolishly…read moreforgot my contact lenses at home. Home is a 2.5 hour drive away. My glasses aren't wonderful, so I definitely needed some help. I called MyEyeDr at 8:00am today and Erin helped me. Thankfully, they had my rx in stock. She was incredibly kind and understanding. My contacts were ready within half an hour. 5/5. If you are in the area and need a great eye doctor, look no further.