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    Recommended Reviews - BJ's Optical

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    5 months ago

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    2 years ago

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    3 years ago

    Art and Phyliss are true professionals who provide great customer service with great knowledge of the optical world.

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    8 years ago

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    Ask the Community - BJ's Optical

    Neeru Dua, MD

    Neeru Dua, MD

    3.0(2 reviews)
    0.7 mi

    Dr. Neeru is a highly accomplished surgeon who has an excellent surgical team. I had cataracts…read moreremoved from both eyes. The procedures were well explained as was the after care. Dr. Neeru is sensitive to the fact that cataract surgery is a frightening experience for a new patient and she put me at ease. I highly recommend her for cataract surgery or as a consult.

    One star is even too much for this rating. I have seen Dr. Neeru Dua for four years. She bought…read moreArmory eyecare from an ophthalmologist retiring whom I was a patient with so I decided to give her a try. Where do I begin? She is unfriendly, doesn't explain things well, is very defensive, takes no interest in her patients.and I don't trust her judgment. I had to wait an hour for every appointment I had with Dr. Dua. When I was waiting and asked her staff why I had to wait, I was told that she wasn't even in the office yet and they don't know when she will be in. I scheduled an 8:00am appointment every time and recently discovered that her first appointment isn't until 8:30am. Two problems here...If she doesn't get in until 8:30am why did I have to wait an extra 30 minutes until roughly 9:00am? Second is there is ZERO ACCOUNTABILITY. She told me she would have a firm talk with her staff and they shouldn't be making 8:00am appointments. I don't buy it. Instead of throwing your staff under the bus, how about apologizing and making it right for the patient. Second, Every time when she came in to the treatment room, she was on her computer for 15 minutes with her back to me looking at her notes and then she would ask me questions as if she has never seen me before. Never have I ever had a doctor who wasn't prepared for an appointment and experienced this before. GET TO KNOW YOUR PATIENTS, PRETEND THAT YOU CARE ABOUT THEM EVEN IF YOU DON'T AND BE ACCOUNTABLE FOR YOUR ACTIONS.

    MyEyeDr

    MyEyeDr

    3.9(16 reviews)
    0.7 mi

    I had an appointment here a few days ago, and this was my first time visiting the Torrington…read morelocation after always going to the New Milford office. This review is really two parts because one aspect of my visit was outstanding, while the other was extremely disappointing. I don't think employees who do an excellent job should receive a poor review because of decisions completely outside of their control. The real reason I'm writing this review, and the true highlight of my visit, was the technician who helped me, Sophia. Sophia was incredibly kind, professional, attentive, patient, and genuinely caring throughout my appointment. She turned what started as an experience that had me frustrated and ready to walk out into one of the best customer service experiences I've had in a very long time. If it hadn't been for her, I honestly don't believe I would have stayed to finish my appointment. I'm not someone who writes reviews. In fact, this is the first review I've ever written. That's how impressed I was with Sophia. Her communication skills, attention to detail, professionalism, and ability to keep me informed every step of the way were exceptional. What impressed me most wasn't just her technical ability, it was her emotional intelligence. She could tell I was frustrated before I had to say much, yet she remained calm, patient, respectful, and reassuring the entire time. She listened to my concerns, answered every question I had, and treated me with genuine empathy. She completely changed the direction of my visit simply by making me feel heard. Sophia never made me feel like I was being helped by "just a technician." She was confident, knowledgeable, and explained every step of the process so well that I felt completely comfortable in her care. If nobody had told me she wasn't the doctor, I never would have questioned it. My frustration wasn't with Sophia, it was with MyEyeDoctor's decision to schedule me with a virtual doctor. Personally, I believe an eye exam is one of the last medical appointments that should be done virtually. Vision care should involve an in-person doctor. After Sophia completed nearly the entire exam, we waited about 20 minutes for the virtual doctor, whose portion of the appointment lasted only about two minutes. She spoke briefly, didn't ask if I had any questions, and disconnected almost immediately. The interaction felt rushed and impersonal, and it simply wasn't the level of care I've come to expect after nearly 15 years as a patient. I can confidently say I will never choose another virtual eye appointment. That being said, employees like Sophia are the reason customers remain loyal. She represented MyEyeDoctor with professionalism, integrity, compassion, and genuine care. She didn't just provide outstanding customer service, she retained a customer. I walked in prepared to leave frustrated and seriously consider finding another provider. I walked out because of Sophia. I sincerely hope someone in management reads this because employees like Sophia deserve to be recognized. Outstanding employees often don't receive the credit they deserve, and I wanted to make sure hers didn't go unnoticed. I've been a MyEyeDoctor patient for nearly 15 years. If it weren't for Sophia, this appointment likely would have been the one that caused me to leave. She was the reason I stayed. Thank you, Sophia. You turned what could have been a terrible experience into one that reminded me why exceptional employees make all the difference. The virtual doctor may have signed my prescription, but Sophia was the one who provided my care. If MyEyeDoctor wants to know what outstanding patient care looks like, they already have the perfect example working in their Torrington office. Her name is Sophia.

    I was in quite a bind today. We are in the area for a few days, and while packing, I foolishly…read moreforgot my contact lenses at home. Home is a 2.5 hour drive away. My glasses aren't wonderful, so I definitely needed some help. I called MyEyeDr at 8:00am today and Erin helped me. Thankfully, they had my rx in stock. She was incredibly kind and understanding. My contacts were ready within half an hour. 5/5. If you are in the area and need a great eye doctor, look no further.

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    MyEyeDr
    MyEyeDr
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    BJ's Optical - optometrists - Updated August 2026

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