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    Eye exams

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    Eyewear fitting

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    Recommended Reviews - BJ's Optical

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    1 month ago

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    1 year ago

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    3 years ago

    Art and Phyliss are true professionals who provide great customer service with great knowledge of the optical world.

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    Ask the Community - BJ's Optical

    MyEyeDr

    MyEyeDr

    (14 reviews)

    I'm honestly so frustrated with my experience at My Eye Dr. I have been a patient for a long time &…read morealways had wonderful experiences until today. I had an appointment scheduled, and when they called to confirm, they mentioned it was a "virtual appointment in the office." Wait, what? Only one doctor does in-person appointments? Why on earth is that the case? That feels so strange for a practice that should be providing direct eye care, especially when the need for an in-person evaluation can vary so much. When I arrived at the office, they told me they were running a little bit behind, I had another appointment to get to, so I asked how behind & she said 30 minutes. Fine, I get it, things happen. But I waited over an hour for my virtual appointment. No one bothered to reach out ahead of time to let me know the delay, and that just feels incredibly unprofessional. If I were late for my appointment, I'm pretty sure I'd get rescheduled or not seen at all, so why is it acceptable for them to be this behind with no communication? The whole experience raises so many questions. Why is the in-person option so limited? Only one doctor doing in-person appointments? That doesn't seem like great eye care, especially when the purpose of these visits should be to ensure patients are getting personalized attention. I expect more transparency and respect for my time as a patient. Really disappointing overall. When I spoke to the virtual Dr, everything seemed rush, we had a miscommunication about the type of lenses I wanted and I just felt defeated leaving the exam room. I even asked if it was possible to try a different option and was told I'd be charged for that fitting, you're already fitting me, what do you mean? When I checked out, the woman checking me out (Mary I believe was her name) was shocked I was still there since my appointment was 2 hours prior to she apologized and was so super helpful to me. I told her I wasn't comfortable placing an order at this time. But if I decide to do so, I will speak with her directly.

    A year ago, I arrived for my appointment and they told me it was a zoom exam and I owed $44. I…read morerefused that and ultimately got to see Dr. Sparks in person. Today I arrived for my appointment and they said I had checked the box for a zoom exam. This was a lie! I would not have done that after I had the bad experience last year. Don't trust them!

    BJ's Optical - optometrists - Updated May 2026

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