I've been going here since last year and I love it there. The staff is super nice and the place is…read morenice and clean. My whole family comes here. Waiting time is not bad either. Love it here, I recommend my sister which moved in with me and she likes it too.

REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

I went there when Fitchman bought my eye doctor out. Once SightMD bought it I noticed changes. I…read morewas given an appointment card, when I came in they told me my appointment had been rescheduled. I asked why I wasn't informed, they had no answer. Then they closed "temporarily". I asked for my medical records so I could give then to a new doctor. I called, got no answers, I texted, no answers. When I finally got to talk to someone they asked which doctor I was going to. I told them it doesn't concern them, I need my records, please. They told me I had to download a patient records request form and mail it. I did and received nothing. I started all over again 6 weeks later. I found an email address and told them that if I didn't get my records I would get the AGs office involved as itbis my right to have my records. They said they couldn't find my initial request but they needed a request, could I resend? I did, certified mail. That day they called and left a vm stating they found the initial letter and have mailed the records. Sight MD has ruined the former Fitchman practice by getting too big too quick, lack of staffing and lessening the quality of care.

I can't say enough good things about this location. My husband had cataract surgery with Fichman,…read morethe initial appointments and follow up's were in Torrington but the surgery was in Manchester and he came out with 20/20 vision and was extremely happy with the whole experience. Fast forward a couple of years hubby comes down with a case of shingles on his head that also affected his left eye. I called around to make an appointment and was told, well we can fit you in in 2-3+++ months...blah blah. Then it came to me, Fichman!!! Called and the angel Merrell said "we consider this a medical emergency" and got us in the same day! It has been a tough road with loss of vision and another emergency same day visit with a flair up but this office has done everything they could possibly do with no delays and with the utmost compassion. I truly believe if we didn't get an appointment quickly my husband would probably be blind in that eye now. Many thanks and forever grateful!!!

I'm honestly so frustrated with my experience at My Eye Dr. I have been a patient for a long time &…read morealways had wonderful experiences until today. I had an appointment scheduled, and when they called to confirm, they mentioned it was a "virtual appointment in the office." Wait, what? Only one doctor does in-person appointments? Why on earth is that the case? That feels so strange for a practice that should be providing direct eye care, especially when the need for an in-person evaluation can vary so much. When I arrived at the office, they told me they were running a little bit behind, I had another appointment to get to, so I asked how behind & she said 30 minutes. Fine, I get it, things happen. But I waited over an hour for my virtual appointment. No one bothered to reach out ahead of time to let me know the delay, and that just feels incredibly unprofessional. If I were late for my appointment, I'm pretty sure I'd get rescheduled or not seen at all, so why is it acceptable for them to be this behind with no communication? The whole experience raises so many questions. Why is the in-person option so limited? Only one doctor doing in-person appointments? That doesn't seem like great eye care, especially when the purpose of these visits should be to ensure patients are getting personalized attention. I expect more transparency and respect for my time as a patient. Really disappointing overall. When I spoke to the virtual Dr, everything seemed rush, we had a miscommunication about the type of lenses I wanted and I just felt defeated leaving the exam room. I even asked if it was possible to try a different option and was told I'd be charged for that fitting, you're already fitting me, what do you mean? When I checked out, the woman checking me out (Mary I believe was her name) was shocked I was still there since my appointment was 2 hours prior to she apologized and was so super helpful to me. I told her I wasn't comfortable placing an order at this time. But if I decide to do so, I will speak with her directly.

A year ago, I arrived for my appointment and they told me it was a zoom exam and I owed $44. I…read morerefused that and ultimately got to see Dr. Sparks in person. Today I arrived for my appointment and they said I had checked the box for a zoom exam. This was a lie! I would not have done that after I had the bad experience last year. Don't trust them!

Dr. Neeru is a highly accomplished surgeon who has an excellent surgical team. I had cataracts…read moreremoved from both eyes. The procedures were well explained as was the after care. Dr. Neeru is sensitive to the fact that cataract surgery is a frightening experience for a new patient and she put me at ease. I highly recommend her for cataract surgery or as a consult.

From the owner: ReFocus Eye Health in Bloomfield, on Northwestern Drive, specializes in general ophthalmology,…read moreboasting an onsite surgery center and a long-standing rapport with eye doctors and patients. It is notable for its scleral lenses and fittings, a service not widely available in the area, catering to patients with specific eye care needs. This clinic is valued for its comprehensive care and personal touch in patient relationships. For more details, please visit their website.

I went to Litchfield Hills 1 time and they seemed to know what they were doing but I had to ask for…read morea summery of my visit and they told me they didn't do that. You should always get a summery of your visit so you can keep records and know what went on during that particular visit and what the plan or diagnoses was/is .

My Mom went to Dr Kessler today and he did not have good bed side manner. He was impatient with…read moreher. She 77 years old. Made me feel bad for my mom. She is very sweet and was upset today about it. I will find her another eye doctor.

I had a very bad experience with this office on the phone. They called the day before & left a…read moremessage on my offices machine that an individual.had a pair of glasses here. I called due to Covid I thought call.1st. Well 1st call i was put on hold for over 10 minutes. While on hold with that phone I took another line & called & was on with someone then was told yes we have them on file they are here but please hold real.quick while I check the box (Wes the glasses guy). Well 20 minutes later I called back from a different line & immediately was asked to be put on hold. Really??

Amazing! They have always been most helpful and kind. I have been going here sense I was a small…read morechild and I will continue to go here. My 2 year old son loves them and always has a smile while he is being seen.

I thought I was saving money using BJs optical bc I didn't have insurance. The customer service and…read morewomen working there were very kind; the exam was done over a video visit w a provider. I get my prescription from BJs and go and order a year supply of contacts and expensive designer glasses. Immediately when I get my glasses I notice My vision is so blurry, i get headaches I've never gotten before, I can't see to drive and I keep tripping. Long story short, I went to an a reputable eye doctor bc I was so worried that something was wrong with my eyes. He did an exam and compared my prescription with BJs and it is completely off, the astigmatism correction is incorrect, the lens strength and curvature was completely off, not even close. Now I had to order new lenses for my glasses and a year supply of totally new contacts. It ended up costing me twice the cost . I'm so disappointed I trusted BJs optical and now I'm out OVER a grand between these eye doctor visits, contact fittings, glasses , contacts etc. I just feel others should know this too, and I think it should be looked into.

Shelia is my go to gal! I am a current and former BJ's member so was nice to get it all done in one…read morespot (shopping and eye exam). I do not believe you need a membership to use there services for Optical. Eye exam was thorough and efficient. Overall took standard time 30min to an hour . Doctor and technician are on zoom call and able to operate machinery effortlessly and effectively. Speakers and microphones are fully capable to utilize and facilitate seamless communication on zoom. Would recommend. At my appointment was 74.99 just for eye exam single vision (it was the same last year as well). They call you to confirm and for pricing before you go. Exam is made online and very easy to do. You do obtain paper prescription and ability to have them emailed for convenience. Any other specific needs needing specialist care would be a referral for your own choice of care provided..