I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.

Eye exams don't have to be unpleasant…read more My overdue eye exam with Dr. Lippi was pleasant, professional and efficient. I asked about trying contact lenses again after an irritating experience I had with contacts thirty years ago. She listened and provided insightful guidance. Truthfully, I'm a bit leery of anything located in a strip mall but I fully recommend Complete Family EyeCare and Dr. Lippi.

Let's just say this is a very unprofessional place because I called and updated my Insurance…read moreinformation. with staff knowing they don't expect Eyemed not once was I told that. Secondly you call my phone to verify the appointment and I ask about my insurance and was told they don't expect it but take Medicaid. The lady steady talking over me instead of listening to what I'm trying to explain. proceed to tell me she don't know my name but is calling to confirm an appointment for a minor child. like how tf you don't know who you talking to about a minor child. what if I wasn't even the person you needed that's a complete HIPAA violation on PHI. As a medical professional I am completely disgusted by the way I was treated all over asking a doctor question. Asked to speak to supervisor and was told there was no Sup in building until Tuesday. Next will I ever us this place again

I knew I was going to drop some change pretty hard when I needed new contacts. One of the things I…read moreappreciated most about TotalVision was that the group here is very transparent about costs from the minute you get in. In fact, there are 5 different tiers of contact pricing, so that helped me figure out what would fit me best. In addition, they let me try a certain type of contacts for 4 days and come back in to determine if it was a good fit and feel for me. That little gesture really helped solidify my confidence and eased the pain of the cost. Dr. Lindower was very kind and efficient without making me feel rushed. The other two people working here who helped during my appointment - I forget their names! - were also very nice. You could tell they do the same sequence with most of their patients, but I felt cared for and not just another paying customer. They answered my questions along the way and were very descriptive about what a certain test or a certain liquid was for. It was a little challenging getting a first-time appointment, but there was a lot more flexibility for the follow-up appointment. Definitely call with a bunch of time leeway in mind. I'd definitely recommend TotalVision.

Really appreciate Dr. Lindower's gentle, kind demeanor and excellent staff. I'd like a bigger…read moreselection of frames, but still they offer expertise with thoughtfulness, comprehensive exam services using latest tech, and reasonable pricing. Plus, it's close to home. You can't really beat that!

Following glowing recommendations from several friends who credit him for identifying and treating…read morecomplex eye problems, I have been a patient of Dr. Pegolo for many years and cannot imagine trusting my eyes to anyone else. His detailed, thorough and personable approach to patient care builds confidence as he takes the time to follow up on concerns and to explain findings and analysis, respectfully answering questions and considering all elements of health and wellness over time. Dr. Pegolo's warm and professional manner is reflected throughout the office staff, and I will continue to highly recommend this doctor and his outstanding patient-centered practice to friends and colleagues.

Dr. Pegolo is a first rate doctor a d a first rate human being. You can trust him completely…read more Highly ethical. Skilled. Smart.

I highly recommend Avon Eye Care. Dr. McDermott was…read moreextremely personable, knowledgeable and took the time to answer all of my questions. In addition, the entire staff was friendly and helpful. I'm happy to have found their practice!

I highly recommend Avon Eye Care. My family and I just moved here from California and had our first…read morevisit with them a couple of weeks ago. Their COVID protocols are exemplary, the staff was incredible and friendly. We were seen at our appointment time and the doctor and assistant were excellent at answering our questions and making us feel welcome. Sammy, the optician, was spectacular. Overall I am so happy we picked them and have definitely decided that they are it for us!

I had cataract surgery done by Dr. Ratchford and it went perfectly No pain at all I got the…read moreprescription lens put in as she recommended and it was amazing My eye sight has not been this good in years and just like she said no need for glasses for distance She told me that she cannot correct both distance and close up so I would have to have reading glasses which was true It was just amazing I'll have the other eye in a few years when it gets worst

Admittedly, it's been a few months, and I can't find her name, but it was a hyphenated last…read morename...She didn't have a great "bed-side manner", but she told me that I "could wait until next year to get my cataracts taken care of". Well, that was the 1st I have heard that I had cataracts, and I told her there was no way in the world she was going to operate on my eyes. She said that she may not allow me to drive. Now, I can decide if I'm safe to drive or not. I asked her if she was legally required to report it to the DMV and she said no, but sometimes she does - well, first, that's illegal. That is against HIPPA. Second, I am NOT going to let anyone bully me into something I am not comfortable with - especially with SOMEONE I'm not comfortable with. For that, alone, I will never go back to them. Also, though, the visit before that, I think I got the wrong script for my glasses because the glasses I had were not good, and she said my eyes got better - I know for a fact that was not true. I still haven't gotten my new prescription...

Dr Kline is awesome caring wonderful man , highly recommend, his staff is excellent alsoread more

Front desk staff are very rude. They talk openly about other patients. My last visit they were rude…read moreas usual and were telling crap about another patient until Dr Kline came out from the back to talk to a medical sales representative, at which point they were as pleasant as could be. Have an issue with billing and the woman who does the billing is just as rude. Every year we go we mysteriously have a credit owed us. She always claims it's the billing from corporate in some other state. If the doctors and especially the gentleman in the optical department weren't so professional we would be going across the street again where Dr Marciano came from

Dr. Melissa Lambright, OD, provided me with probably the best Optometry experience of my life…read more Lets start this with a story. I had recently lost my glasses. After exhaustively looking everywhere I ordered a new pair, but had not yet taken delivery of them, when it was time to travel to my parents house for the Christmas holiday. So, I did what I usually do. I traveled only with the contacts I had in my eyes. Lo and behold, I ripped one of my contacts while taking them out on Christmas day. I have a very strong prescription (-6.75) so there was no way I was able to drive back home to the Boston area without having corrected vision. On Dec 26th I must have called every single Optometrist, Eye Center, Walmart Eye store, etc. in the greater Hartford area, to find out that they were either closed, unable or unwilling to help. I had thought it would be easy to just buy a box from someone as I had my prescription in my car (lucky break) but no such luck. On the off chance of success and in desperation I left a message on Sight, LLC's voicemail. Little did I know but this paged Dr. Lambright on her own holiday travels in the Midwest and she called me back. Not only did she arrange for her employees in her store to give me a sample contact lens, but she did it for no charge. I am obviously very grateful to her, and I can't help but recommend her services. If her regular customer service is anywhere near as good as my experience, Sight LLC is definitely worth your visit when you look for new contacts or glasses.

Before scheduling my exam, I specifically asked whether FSA payments were accepted and was told…read moreyes. After completing my exam and ordering glasses, my WEX FSA card was declined. WEX later advised me that the transaction was rejected because of the expense/merchant coding used by the provider. When I contacted the office after calling 3 times, I was told that other customers had experienced similar issues, but no accommodation or solution was offered. Because I could not use my FSA funds as expected, I was forced to cancel my eyeglasses order. I found the experience disappointing and frustrating. Now my insurance has been billed for the eye exam and I have to go find another optical shop that knows how to submit FSA payments. I should not have to pay out of pocket because they have known about this issue and basically lied and said they could handle FSA expenses when they obviously cannot.