Nice location and fairly good collection of frames but noting so unique. Their price is very unreasonable particularly lens replacements on an existing frame. You can get the same lens from other retailers (Walmart Optical store in my case) for one third of the price . This store has no competitive advantage in any area (service, collection, cost) read more

Extraordinary and knowledgeable service, good variety of frames. Easy access in West Hartford

The selection of unusual and high end frames at Central Optica is wonderful. In bought a pair of Anne et Valentine and Face a Face and get compliments all the time. The staff is friendly, helpful, and fashionable. They know what works with your face shape. As a personal stylist, I find this extremely important. read more

Central Optica - Face a Face Blast 2 Color 2045 - Eyewear & Opticians Near Me - West Hartford, Connecticut

Those that know me know I love glasses that are a little bit funky and great shoes. When I walked into Central Optica Carl had the perfect frames for me. I picked them up today and love them! (They have so many awesome frames I may have picked out a second pair before left) read more

Central Optica - Eyewear & Opticians Near Me - West Hartford, Connecticut

Nice selection of frames combined with excellent customer service makes for a great eyewear shopping experience. Though on the expensive side ( this IS West Hartford, after all), I do love this store. My wife accidentally broke her glasses right at the bridge. I was expecting the worst- complete replacement of the frame (and probably the lenses too as they are a couple of years old. That's an expensive proposition to say the least. However, when I brought the broken glasses in, they told me they could send the frame out for repair and that it should be back in seven days. Wow- that was a big relief!!! Shows me that they weren't looking to just make another sale, but to keep a customer happy. Great store!!! read more

Wonderful service. Enjoyed their selection. Well presented products. Comfortable store environment. Offers a complete range of options and brands. Prices a bit higher than average. Enjoy Hartford!! read more

Great People. Great Select. Great Service. I tell people this is like the Cheers of the eyeglass world. Once you shop with them once - they remember your name. Shop with them 2 or more times and they remember what eyeglasses you have and what you might be interested in looking at. They are all so knowledgeable, helpful and friendly. If you are in need of a new pair of eyeglasses or sunglasses stop in a see the staff at Central Optica. read more

Nice people and outstanding service. These guys have a solid business and go above and beyond to provide a great experience for anything eyeglass-related. And on top of being a great shop it's in an ideal location in West Hartford Center! You'll be shocked at how well they remember their customers! read more

After browsing glasses for 10-15 minutes I had to give up and leave. Nobody would talk to me or offer any help. I guess I won't be buying the pair of glasses I found there and liked. Seriously, nobody said one word to me the entire time I was there, but they were willing help other customers as soon as they walked in the door. Screw you too. read more

Look no further for the best of the best in optical wear and care!! Once you step into Central Optica, you'll see why. Central Optica is simply outstanding in all ways. The selection of spectacles is size-able, and the shop is always getting the latest styles. It's mostly designer brands, so it can be somewhat higher in price, but you really get what you pay for. I've had the same pair of glasses for 5 years and have never had to adjust them once!! They fit perfectly, and look stylish and timeless. What makes this shop supreme is the staff. Each staff member is friendly and personable and knows exactly what they are doing when fixing eyeglasses. They have an immense amount of expertise. They're also kind and patient, and show each customer respect. They work with you, from trying on different pairs to purchase to adjusting your new pair to fit your unique face. They recognize returning customers, saying names and greetings the second they step through the door. They're professionalism and kindness is beyond any level another store's staff could even hope to achieve. You truly get what you pay for, and much, much more!! I'm never looking for another eyewear and care shop again after being treated with respect and receiving such great service at Central Optica. read more

I bought my glasses from Central Optica for nearly 30 years. They have always had a great selection of frames. I always liked the owners. I brought a pair of glasses for an adjustment, and the technician gouged a lens near the frame contact. This created a distracting blur on that side of the lens. I spoke with a manager and one of the owners, and they said I would have to pay for a lens replacement because the warranty had expired. The best they could do was a 25 percent discount on an expensive progressive lens. I would consider buying glasses at Central Optica again, but I would not have them do an adjustment after the warranty period. They can be careless, and that can be very expensive. read more

I live a ways away from this boutique, but it is a trip to make if you appreciate exceptional quality coupled with equally exceptional service. I just received my first pair of Gold and Wood frames and I can't have anything less moving forward. Don't be put off by the 1 off reviews, the vast majority will give you an exquisite experience time and time again. This IS the premier location for fabulous frames. John will ensure your frames will absolutely fit you like a glove, and Domingo will make sure you find the frames that make you utterly fabulous, and the talk of the boardroom. read more

I'm currently working out of town, and had some issues with my frames (purchased back home) being too wide for my head causing me to have frequent headaches. My boss who is from C.T, recommended Central Optica. The decor inside is outstanding for the cute little store front on a busy strip of shops. I came in, told them my issue and the gentleman (I should have gotten your name, you were awesome!!!) fixed my frames up like new within a few minutes. I'm so happy now I can continue my business trip headache free! 5 stars based on my quick visit, as well for my boss, who fequents this specific store for his regular eye glass needs. read more

Although the store is PRICEY, I had a very enjoyable experience working with the sales associate, John, who gave me many frames options to try on and had valuable, honest feedback. I could tell he has expertise in working with glasses. read more

I went in today to get my glasses put back together (lenses were knocked out of their frame and frame was bent). They re-strung the bottom of the frames, popped the lenses back in, straightened the frame and cleaned the lenses....all free of charge. It took no more than 10 minutes, and I treated courteously throughout. Wonderful experience! read more

I'm new to Connecticut and found this gem by "word of mouth." John was ABSOLUTELY great from start to finish. I only wear Dita, John was able to get the frames I wanted in only a few days. John, you have gained a lifetime customer!!!!! read more

Every time I goto Central I am greeted with a friendly smile and a "can I help you". I enjoy the great variety they have with many frames to choose from and their excellent work they do fitting my frames and filling prescriptions. They may be on the higher end of a price but the way business is handled it is worth it. Only down side I can never find parking read more

Let me begin this by saying I VERY rarely do on line reviews, but when a place is as exceptional as Central Optica is for eyeglasses, I felt everyone should know! I have been getting my eyeglasses from Central Optica for more years than I would like to remember. I used to live much closer to the store when I first began getting my eyeglasses from here. Once I moved and their location moved from the Hartford Civic Center mall (many years ago), I couldn't go anyplace else! It is definitely worth the trip. Their customer service, patience and high quality eyeglasses are matched by no other eyeglass establishment I've ever been to. They take time in making sure you are happy with your choice of frames, they fit correctly and the customer is completely happy with the experience. Every staff member is committed to the experience and committed to being assured the customer is completely satisfied. I will go nowhere else! read more

5 stars on the frames. Everything else, no stars. The first time I bought glasses from the it took 3 tries to get the sweet spot on my progressives correct. But, since they are the only game in town to offer some of the most beautiful frames, I went back for another try when I needed another pair. This time, however, I bought the frames from them and had the prescription filled at a reputable place in Glastonbury. (Where they did it right the first time.) I went back to Central Optica to have the frame adjusted AND THEY MELTED THE LENSES! ! By phone the owner promised to make it right, but the man who sold me the frames called back and told me it wasn't his fault. Told me I should have known the melting point of the plastic lenses in my frames! My fault? !?!?! What a weasel! Luckily, the good people in Glastonbury replaced the now marred lenses for free. Lesson learned. Never again. read more

My coworker recommend this store to me and I was excited to look for new eyeglasses. She talked so highly about it but my experience was not so pleasant. I was greeted by one of the employees and she asked me if I needed help. I told her I wanted to browse around and I would ask for help in a few. They have beautiful frames and I found a few frames that I really liked. Unfortunately I didn't buy a pair. I had a few pairs in my hands and thought to myself this is great I have a good selection so far. The employee that greeted me approaches me and was extremely aggressive and tells me that I'm damaging the frames and tells me to put the frames on a tray. She hands me the tray and I continue to look around. She approaches me again and tells me I'm going to scratch the frames and that they are expensive because I had one or two frames on top of each other. I couldn't believe I was being talked to like a child and being yelled at. I didn't know what to say or how to react to it. I told her that I was going to come back because I needed time to think about it. I will never step foot in that store again. If that is how they treat their customers. I understand that they have expensive frames but they will never gain a new customer if they have that employee working there. It's sad that I couldn't give them my business because overall the store is beautiful and so is their product. read more