My daughter and I just switched eye doctors, and based on his good reviews, we chose total vision…read moreeyecare, and Dr. Alpert. The first thing I noticed, upon walking in was how spacious, clean, and not crowded the office was. Our appointments were back to back; The women working at the front desk were both personable and helpful. We waited maybe five minutes each to be seen...not long at all. I was impressed especially by the technology in his office because my previous eye doctor did not have anything like this. I felt like I was at an arcade, with all of the different machines meant to measure my vision. It seemed like a very thorough exam that didn't just rely on what I said but actual computer technology. I don't know about you, but whenever I'm getting my eyes checked, I almost feel like it's a test and I might be answering it wrong. I felt like the various machines prevented me from second-guessing myself. Dr. Alpert himself was very friendly, personable, and asked multiple times if I had any questions about anything we were discussing. For many years, I had gone to a different eyecare center and would get a prescription and then buy my glasses online. Based on his very thorough exam, and recommendations from the doctor, we went with eyeglasses that did cost a significant amount more than I'm used to paying. However, I do believe that we will get what we pay for when they come in, which is expected to be in the next two weeks The young man who helped us pick out frames was very patient as I couldn't make up my mind. I appreciated that he pointed out some frames that were on sale for us since I was buying two pair and we do not have insurance for them. I really like supporting a local doctor who isn't part of a big fancy conglomeration and I look forward to staying with this practice for many years to come. I just had a really good feeling there today.

If you're young, don't go here. They will take advantage trying to charge you more. I was told…read moreabout an additional 299$ 1 year warranty for a 1-time repair along with fancy protection features like UV rays; yada yada. I declined, thereafter they decided charge another 299 to my glasses anyways, which was fully covered by the insurance. They switched up, lied & I declined, thus wasted my time doing all that just to pay or not pay in the end to a bunch of dishonest scum.

Eye exams don't have to be unpleasant…read more My overdue eye exam with Dr. Lippi was pleasant, professional and efficient. I asked about trying contact lenses again after an irritating experience I had with contacts thirty years ago. She listened and provided insightful guidance. Truthfully, I'm a bit leery of anything located in a strip mall but I fully recommend Complete Family EyeCare and Dr. Lippi.

Let's just say this is a very unprofessional place because I called and updated my Insurance…read moreinformation. with staff knowing they don't expect Eyemed not once was I told that. Secondly you call my phone to verify the appointment and I ask about my insurance and was told they don't expect it but take Medicaid. The lady steady talking over me instead of listening to what I'm trying to explain. proceed to tell me she don't know my name but is calling to confirm an appointment for a minor child. like how tf you don't know who you talking to about a minor child. what if I wasn't even the person you needed that's a complete HIPAA violation on PHI. As a medical professional I am completely disgusted by the way I was treated all over asking a doctor question. Asked to speak to supervisor and was told there was no Sup in building until Tuesday. Next will I ever us this place again

Dr. Solinsky is excellent and the office is well-managed!…read more Such a thorough check-up and any issues are thoroughly explained.

The medical experience has been fine. But the Patient Portal DOESN'T WORK for my wife or me. Our…read moreaccounts have been blocked. Numerous phone calls and email links to reset passwords haven't helped. We can't see detailed bills of what we are being charged for, and we can't pay bills online either. The multiple level automated phone answering system doesn't offer a solution- just unrelated options. We want to see a detailed patient history but cannot access any records. I would like to try re-register as a new customer to start over but that option isn't offered either. Followup customer service should be more user friendly online..

Great experience, felt like the doctor really listened to my concerns and addressed them. Will…read moredefinitely be coming back for my yearly exam!

The staff is very polite. The business is located in the rear of LensCrafters but is a separate…read morecompany and business replacing a different independent Optometrist that was there for years. I much preferred the prior business. The single most important thing to this business is charging you $34 for a picture of your eye that's not covered by insurance. This became evident as soon as I scheduled a couple appointments and started getting texts and emails about the (mandatory) $34 test not covered by insurance. Multiple texts and emails whose primary focus was this $34 fee. That should have been my red flag! The former business also "pushed" these pictures but allowed you to opt out. Not anymore. My fiancé decided to cancel her appointment for this reason alone and went to a different local chain instead for her exam, glasses and contacts (and had a better experience than me). I checked in and was called after a brief wait. First a young lady gave me some tests and took pictures of my eyes with different machines (including the $34 one!). She was both friendly and professional. Then she moved me along to another room where I waited for the Dr. The Dr. Came in and did the normal eye exams we've all had; read the lines larger to smaller and then the game of "is this way clearer, or this way". She was leading me to the answers which was weird ("this one is better, right?"). She somewhat rushed through that and reached the end of the exam, but none of the options as I was going through the exam seemed to give me crisp sight. At the very end she gave me a pair of glasses to try with the new script and things weren't crisp and I told her so. She said that's because I have cataracts which make it cloudy. I was stumped because I've had cataracts for years but never had blurred vision with corrective glasses. I ordered new lenses to be put in my old frames and was told they'll be ready in about a week (LensCrafters no longer has on site labs). My lenses cost $90 and the exam was $84 ($50 co-pay + $34 picture). When I picked up my glasses they didn't seem to help. I tried them for a wee with sane result so called for a re-check to see if they got my script right. It was suggested I see a different Dr this time and I did like this one better (young Asian lady). She said my script wasn't correct but also my Cataracts in 1 eye prevent it from being corrected to 20/20. She referred me to an Ophthalmologist who "might have some tricks" to get my eyes to 20/20 or can discuss cataracts surgery. I know this is a long review but my lesson and advice is to go to a "real" ophthalmologist or optometrist next time and not this small chain in the back of LensCrafters. I don't like the practice at all and now Lens Crafters, without a lab brings nothing to the table the online or discount eyeglass shops don't. When your focus is $34 and not patients or in this case patients eyesight , this is what happens.

Everyone was really friendly and helpful from check in to eye exam…read more Jennifer Benoit was thorough and she explained the procedures which were germane to my eyesight condition. Miranda was my eye glass consultant and she to was super. My wife has been coming to Harvey and Lewis since 2018 and now I know why ; my wife was right again , top notch establishment. Stephen Silva

Got my new glasses from Harvey & Lewis in Glastonbury. The process was seamless and and pleasant…read moreexperience. I was aided in my selection by Svitlana. She answered all my questions and offered advice when needed. She was very professional and I didn't feel rushed. I will ask for her assistance again for my next pair. Thank you Svitlana!

From my first phone call asking about a confusing insurance situation, to the appointment with the…read moreoptometrist, and finally to a referral for surgery, the experience has been amazing. I truly feel as though everybody at this Eyeglass Place is on my team. (If only they offered primary care :-).

Very friendly, welcoming and helpful team here…read more Best eye exam I have ever had, and that includes many places in major cities like New York City, Los Angeles, San Franciso, Houston and others. The only time I felt the doctor was giving an in-depth look at what was going on with my eyes. They offer you two additional exams that insurance does not pay for, but they are not expensive and worth it for the amount of detail analysis/images they are able to get on your eyes. I hate shopping and shopping for glasses is not remotely on my list of "favorite things" to do; however, she was very helpful and narrowed the type of styles I liked so I could pick what worked best for me. Just got my glasses today - in only about a week, and just in time for a long trip. Thank you.

This a great place for eye care; Dr. Lindower and his staff are always very knowledgeable, friendly…read moreand ready to help. Our visits are very structured, informational and we always leave knowing we had the best care. The office is always clean, well maintained; has informational pamphlets and videos playing; along with magazines and some light materials. Dr. Lindower has great technology and a very good setup for testing your eye care and the process is efficient and quick. I highly recommend him for your vision care.

I knew I was going to drop some change pretty hard when I needed new contacts. One of the things I…read moreappreciated most about TotalVision was that the group here is very transparent about costs from the minute you get in. In fact, there are 5 different tiers of contact pricing, so that helped me figure out what would fit me best. In addition, they let me try a certain type of contacts for 4 days and come back in to determine if it was a good fit and feel for me. That little gesture really helped solidify my confidence and eased the pain of the cost. Dr. Lindower was very kind and efficient without making me feel rushed. The other two people working here who helped during my appointment - I forget their names! - were also very nice. You could tell they do the same sequence with most of their patients, but I felt cared for and not just another paying customer. They answered my questions along the way and were very descriptive about what a certain test or a certain liquid was for. It was a little challenging getting a first-time appointment, but there was a lot more flexibility for the follow-up appointment. Definitely call with a bunch of time leeway in mind. I'd definitely recommend TotalVision.

I scheduled an appointment 2 weeks ago. They called me daily to confirm my appointment (really…read moreannoying). Then cancel my appointment the morning of my appointment. Absolutely no heads up. Zero courtesy. No appointment available for another 2 weeks. Horrible experience.

Excellent service. Individual service from astaff unlike anothr opthamologist in West Hartford…read morewhere you are treated with cattle. Unlike that place, opthamologist takes his time with you rather than rushing out to the next patient. Does not try to sell you hearing ads.