Professionalism as well as Covid 19 adherence was magnificent…read more REVIEW DESCRIPTION My husband and I have been patients of Dr. Bonnanzio's for years. She continues to display the utmost professionalism, expertise, honesty, and if needed empathy. We always leave our visit knowing she has the best interest in the well being our vision. Additionally, the staff is and always has been fantastic. "Moddi" continues to be an expert in helping us pick out just the right glasses for our face frame... We were extremely apprehensive to attend our visit during Covid 19, as I am an OSHA Safety Trainer as well as an Educator in Infection Control Practices, I unconsciously watch to see if everyone is following guidelines. Needless to say, this office practice was spot on and received a 100. The door was locked and only patients who had an appointment were allowed to enter. The entire office was immaculate, seats and touch areas were immediately washed after use. Masks all worn properly, hands washed, touch surfaces such as countertops were washed, glasses that were tried on were sanitized, equipment washed in front of us prior to use. Thank you to Dr. Bonnanzio and her entire staff.

My doctor was very nice. I had Dr. Tichy and his eye exam was painless. He took the time to explain…read moreeverything he was doing and why certain tests are done. What I didn't like about this office was how much they push sales. When I was getting fitted for glasses I just wanted to get what the insurance would completely pay for-which was one pair of frames on the rack. I didn't want any of the extra add-ons or insurance and even after saying no it was continuously repeated to me. I get that it's their job to sell but if I say I don't want it, I don't want it. I also had retinal imaging done while I was there and I was informed that it wasn't covered by the insurance, it was a $30 charge. I had it done and as I was sitting with the optician my break down of benefits that she had in front of her very clearly stated that retinal imaging was covered under my plan. They still charged me and said that they will bill my insurance for the procedure but it wasn't a covered service. I later spoke to my insurance and they did confirm that the break down of benefits was correct and that I shouldn't have been charged for the imaging. A few days after the appointment I called my insurance to make sure that the retinal imaging was billed, and the office left it off the claim. The office in turn lied when they said they would still bill my insurance. The office staff also gave me a problem when I asked for my pupillary distance and my frame measurements. I understand that they want the patients to order frames through their office, but in the event that I need to replace my glasses, I will not pay the hundreds of dollars when there are much more affordable ones online and a much wide seThe patient has every right to obtain their own information and the office can't withhold it for their own benefit.

Dr Kline is awesome caring wonderful man , highly recommend, his staff is excellent alsoread more

Front desk staff are very rude. They talk openly about other patients. My last visit they were rude…read moreas usual and were telling crap about another patient until Dr Kline came out from the back to talk to a medical sales representative, at which point they were as pleasant as could be. Have an issue with billing and the woman who does the billing is just as rude. Every year we go we mysteriously have a credit owed us. She always claims it's the billing from corporate in some other state. If the doctors and especially the gentleman in the optical department weren't so professional we would be going across the street again where Dr Marciano came from

I was in TREMENDOUS need of prescription glasses due to a Diabetic change in Vision and Previous…read morePerscription glasses made incorrectly and the office staff and Dr. Went Above and Beyond to help me Navigate the Insurance Barriers to ensure I leave with the best Persciption suited for my particular needs!! Thank you ALL Greatly for going above and beyond !! Respectfully Always, Juan Estefano : )

I've been coming here since I was a little girl. I got my first pair of glasses in the second grade…read more. It's the best eye doctor that takes state insurance. Now both my boys also go here. Everyone is so nice and usually the wait time isn't too long. Sometimes I stop in with no appointment to get my glasses fixed and they always help me. The one thing I would say is it is a little disorganized and there is stuff all around. I think it could use an update and declutter. I do love how they decorate for every holiday.

I was in quite a bind today. We are in the area for a few days, and while packing, I foolishly…read moreforgot my contact lenses at home. Home is a 2.5 hour drive away. My glasses aren't wonderful, so I definitely needed some help. I called MyEyeDr at 8:00am today and Erin helped me. Thankfully, they had my rx in stock. She was incredibly kind and understanding. My contacts were ready within half an hour. 5/5. If you are in the area and need a great eye doctor, look no further.

I had an appointment here a few days ago, and this was my first time visiting the Torrington…read morelocation after always going to the New Milford office. This review is really two parts because one aspect of my visit was outstanding, while the other was extremely disappointing. I don't think employees who do an excellent job should receive a poor review because of decisions completely outside of their control. The real reason I'm writing this review, and the true highlight of my visit, was the technician who helped me, Sophia. Sophia was incredibly kind, professional, attentive, patient, and genuinely caring throughout my appointment. She turned what started as an experience that had me frustrated and ready to walk out into one of the best customer service experiences I've had in a very long time. If it hadn't been for her, I honestly don't believe I would have stayed to finish my appointment. I'm not someone who writes reviews. In fact, this is the first review I've ever written. That's how impressed I was with Sophia. Her communication skills, attention to detail, professionalism, and ability to keep me informed every step of the way were exceptional. What impressed me most wasn't just her technical ability, it was her emotional intelligence. She could tell I was frustrated before I had to say much, yet she remained calm, patient, respectful, and reassuring the entire time. She listened to my concerns, answered every question I had, and treated me with genuine empathy. She completely changed the direction of my visit simply by making me feel heard. Sophia never made me feel like I was being helped by "just a technician." She was confident, knowledgeable, and explained every step of the process so well that I felt completely comfortable in her care. If nobody had told me she wasn't the doctor, I never would have questioned it. My frustration wasn't with Sophia, it was with MyEyeDoctor's decision to schedule me with a virtual doctor. Personally, I believe an eye exam is one of the last medical appointments that should be done virtually. Vision care should involve an in-person doctor. After Sophia completed nearly the entire exam, we waited about 20 minutes for the virtual doctor, whose portion of the appointment lasted only about two minutes. She spoke briefly, didn't ask if I had any questions, and disconnected almost immediately. The interaction felt rushed and impersonal, and it simply wasn't the level of care I've come to expect after nearly 15 years as a patient. I can confidently say I will never choose another virtual eye appointment. That being said, employees like Sophia are the reason customers remain loyal. She represented MyEyeDoctor with professionalism, integrity, compassion, and genuine care. She didn't just provide outstanding customer service, she retained a customer. I walked in prepared to leave frustrated and seriously consider finding another provider. I walked out because of Sophia. I sincerely hope someone in management reads this because employees like Sophia deserve to be recognized. Outstanding employees often don't receive the credit they deserve, and I wanted to make sure hers didn't go unnoticed. I've been a MyEyeDoctor patient for nearly 15 years. If it weren't for Sophia, this appointment likely would have been the one that caused me to leave. She was the reason I stayed. Thank you, Sophia. You turned what could have been a terrible experience into one that reminded me why exceptional employees make all the difference. The virtual doctor may have signed my prescription, but Sophia was the one who provided my care. If MyEyeDoctor wants to know what outstanding patient care looks like, they already have the perfect example working in their Torrington office. Her name is Sophia.

Thank you Durham Family Eye Care!! My eye was bothering me after I got some metal shavings in my…read moreeye. I called at noon when they opened and they were able to squeeze me in right away. Dr Sites (yes, that is her real name) quickly and efficiently removed a piece of metal stuck in my cornea. Thank you Dr Sites and Durham Family Eye Care for taking care of my emergency!

I just had my first experience with this office, based on the recommendation of a friend. I got my…read moreprescription for eyeglasses elsewhere. But I recently bought my glasses here. I needed help selecting the frames. I described, generally, what I was looking for. The recommendation I received was spot on. The glasses are high quality. I don't remember being more pleased with a pair of glasses, and the service I received, in the 25 years I've been wearing glasses.

What an amazing practice! I highly recommend them! The Dr is very knowledgeable and the staff are…read moreso nice!

As politely as I can say this.....never, EVER again!!!! Last 6 months have been so difficult…read more Insurance issues. They never bothered to submit to insurance (never told me) and when I was due to pick up glasses they told me I could get the frames now and the lenses in a year! Of what benefit is that? It took an entire day for ME, without their help, never disclosing they failed to submit to insurance and were deceptive about ordering glasses three weeks prior, to straighten this entire mess out. An unbelievable nightmare. They finally submitted to insurance and immediate coverage of course but I had to wait an additional three weeks for glasses to come in for a total of six weeks unable to see. They never offered to expedite. Then the glasses come in and I can not see a thing through them. I was told to keep wearing and get used to them. Could NOT see. Had horrible headaches from straining to see. Then the final visit for a lens prescription change when the frustrated doctor changed the exam lenses so fast that vertigo was brought on snapping at me "which one you see better" and my ability to answer because I could not either. I just guessed to stop him from snapping at me. Finally I could not take it anymore, gave up, left in tears NEVER to return EVER again! They were good upon initial opening. Now it is incredibly difficult and I truly do not want to leave this bad review but hopefully the Dr and the VERY, VERY rude staff will understand there is very real problem that needs to be addressed. Customer service is horrendous. Horrendous! Now I know why. If the doctor is snappy of course the staff would be the same and incredibly incompetent as well. I hope they can fix their issues, I truly do. As long as nobody messes up they are adequate however if there is an issue you are in for one heck of a long, impossible nightmare.

Great office to work with and friendly staff! Good care with a classic style doctor's office feel.read more

REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

Phenomenal Eye Center. Exceptional staff, lovely group of people. Everyone in the office is very…read morewarm and welcoming. Dr. Conrod is an A++ Doctor, He is very reassuring and thorough.

I needed a yearly eye exam along with new contacts and glasses. They're about a half of a mile away…read moreand I decided to give them a try. The plus side: The office is very friendly especially the woman at the front desk. They had a great selection of frames including Coach, Versace, Calvin Klein, Ed Hardy and a few other designers. Prices were a lot better than your Lens Crafters or Pearle Vision stores. My appointment was at 3 and they took me at 3:02 so there wasn't a huge wait. Dr. Conrod was extremely personable and polite and explained my many options for eye care. The negative: The tech or whomever that I first saw was really rude and possessed the listening skills of a toddler. If I have to explain to you multiple times in a five minute conversation that I mainly wear glasses and rarely wear contacts and I want to wear contacts daily and use my glasses as a back up, you really are not listening to me at all. It's frustrating to be a new patient with a new provider and have the staff treat you like you're stupid and you wouldn't possibly understand your own eye care or eye health. In a similar vein, the woman at the front desk gave me the fifth degree over my insurance plan, corrected what I said and then ended up being wrong. However she, unlike the tech or whatever, apologized and corrected her mistake. Honestly? LISTEN TO YOUR PATIENTS! If it wasn't for the doctor himself, I would have gone elsewhere. I'm hoping that when I go back to for my contact lens follow up, I have a better experience.