My experience here was not great at all. I went in for an annual check-up looking to obtain new contact lenses and a back-up pair of glasses. With Insurance I expected maybe a hundred dollar copay or so after all was said and done (as my experience has been with other optometrists in the past.) The woman who provided my consultation even assured me it shouldn't run much over $80. However, I ended up leaving there that day having spent $500, even after insurance on a pair of glasses that I won't ever even be able to wear because it distorts my prospective differently out of each eye causing headaches, and a year supply of contact lenses which caused me to have essentially the very same problems and felt like sandpaper in my eyes. At the checkout stand the lady running up my bill provided me with an assortment of upsells, which I hadn't realized I'd even been upsold until the bill was all rung up, as she made each sound vital with no mention of any costs or any details about what I was being handed. I left from my first visit with nothing to show aside from a free pair of plastic sunglasses (which the insurance company paid an exorbitant price for,) and which are also about the same quality as a gas-station pair of sunglasses. My regular prescription glasses arrived about a week and a half after my original visit, and my contact lenses about 2 weeks thereafter. So after multiple different visits, I ultimately got vision products which caused me more vision problems than I ever had before visiting. The whole process during my original visit felt rather rushed, and all too overpriced. MyEyeDr. essentially milked $1000 out of me and my insurance company for a pair of prescription glasses and 12 pairs of contact lenses; which, I don't recall having ever been offered a choice of anything less than 12, or as they called it a "year's supply" of contact lenses (which I definitely would have opted for less knowing that I could get the same contact lenses through other vendors for a lessor price.) My individual needs and concerns seemed very low on their list of priorities; their number one priority it seemed was to grab as much money from me as they could feasibly get away with while offering as little in return as possible. ... I went back in for a re-examination after a couple of weeks or so of trying to get by with the terrible vision products that I'd been issued in hopes to get the prescription sorted out correctly, however they sent me to the exact same optometrist who couldn't get the job done right the first time. Sure enough, things didn't work out so well for me the second time either, he essentially refused to switch out the lenses in my glasses which I paid for, saying it didn't matter that they caused me headaches or problems with prospective because they still gave me 20/20 vision (I would never be able to safely drive wearing those glasses, so again they're completely useless to me.) I was at least granted to have the same prescription in both eyes for my contact lenses. So I tried that out, thinking that my eyes would eventually adapt, and that the redness and irritation caused by my contact lenses (issued to me a second time) would eventually end. I endured for a little over a month or two before I finally couldn't stand it any longer and decided to go see another Optometrist. Finally, after going to an altogether new optometrist unrelated to MyEyeDr, they found that the prescription given to me by MyEyeDr was about 3 prescription levels too strong and that the lenses were in fact the wrong curvature for my eye. So, that explained all the problems the contacts given to me by MyEyeDr had caused me. ... It's been several months since I first wrote this review, although, I recently decided to change my review from 1 to 2 stars because when I called them asking if I could trade the 6 remaining boxes of contact lenses I had from them--which caused me all the problems, for my actual prescription--prescribed by my new optometrist, they sent me 8 boxes of sample contact lenses in my true prescription. So that was actually a pretty decent gesture (even though they likely get those sample contact lenses for free from the contact lens companies.) Nice gesture, and they were pretty nice about it all on the phone, however, it really doesn't add up fully to all the money that I spent, and all of the grief that I experienced by going here. I still recommend looking elsewhere for your vision needs. read more

I I wasn't able to see my regular eye doctor for 3 months so I tried MyEyeDr which was closer to me, and they gave me an appointment within a couple of days. Iwent to 1249 West main in Waterbury. The receptionist Cassandra was friendly and helpful. Vee fitted my glasses and I got a great discount. The best part was my reg dr. wanted $500.00 to replace my lenses in my original frames, but I ended up getting 2 pairs of for progessives for $533.00. I def will be back and shall recommend them going forward. read more

I made an appointment and when I called to confirm they said that no appointment existed in their system. When I made a new appointment, I asked that they send me a confirmation text or email for the appointment, and they said they couldn't do it. Doctor is good but front desk is terrible. read more

I have been waiting for glasses for 3wks this is unacceptable, the staff is rude and very unprofessional a patient should never hear personal business or office business. I won't be going back. read more

Had a great contact lenses vision check. Dr. Tran was professional, kind and very knowledgeable. He answered all of my questions about different contact lense companies. The staff was helpful and made the visit go very smoothly. read more

do not go to my eye dr! I went to pick out frames before my eyes were dilated and they told me that the dr. I was going to at opticare was not taking appts for eye exams so I made the appt at my eye dr. they were horrible! it took me two weeks to get my glasses and I couldnt see! finally I was able to see the dr. at opticare, brought the new script to my eye dr. and after waiting again, my lenses were never changed! I just went to lenscrafters and after one day I got new glasses and could finally see again! I DO NOT RECOMMED my eye dr AT ALL! save your time and money and go somewhere else! sharon d. read more

Surprised this establishment is still open. Doctors and staff are rude and unprofessional. Please save your time and money. Pushy and rushed to select frame while they take forever to see you. read more

If I could give no stars I would. Extremely rude staff, actually shouted across the room that I have the "cheap insurance glasses section". I will never go back there. read more

Both my husband and his brother go to the Cheshire location and have had horrible experiences. Lens scratched on brand new glasses, broke frames when replacing the lens and made him pay for a new frame because apparently he signed something unknowingly that said it would be his responsibility. Terrible staff, terrible quality. Go anywhere else. read more

Dr. Xioyang Guo actually took the time to accurately check my vision, instead of just assuming it was another increase in prescription strength. Turns out my previous prescription was too strong. I could tell this Dr. knows what he's talking about and really cares about his patients. Then, on the sales end, the woman who helped my with my contacts found a great deal for me. I got a year's supply of lenses, plus a free pair of sunglasses, for $330 (my insurance kicked in $150) and I also get a $100 Visa Giftcard if I mail in the receipt! This location is under 5 minutes from me, so it's a win on all fronts. Perhaps there were some issues in the past, which is the reason for so many 1 star reviews. Usually it's just the bad stuff that ends up on here, so I figured I'd share a positive experience. read more

The physician is good, but the staff customer service is so poor. We waited over 2 weeks without an ETA. They said they'd let me know and they never called me back after 4 times and we had already paid for the glasses in full. We ended up having to visit in person and left with no answer again. We had to contact patient relations who finally was able to help us and we got our glasses after over 2 weeks of waiting. read more

There is an adversarial relationship between this place and the doctor's office in which they are located. That is something that a client should not be subjected to, for starters. The eye doctor actually warned me not to use them. I tried not to, but the other places locally who accepted my insurance were annoying from the moment I walked through the door, so back I went. I just wanted my glasses and to see the way I should have been able to see for a long time. Round one: the glasses came in within the promised time frame. Within a day I realized the right lens was blurry. Brought them in and was told they were made to the prescription. Went back to the eye doctor for a glasses check and it was discovered that the handwritten prescription was misread. Now I have two problems because how does a doctor's office leave that to interpretation? (There will be a separate review). After some very frustrating interaction with the doctor's office, I ended up with a new prescription. MyEyeDr tells me the new lenses will have to be cut when they come in to fit the glasses (scared already) and it would be a week and a half wait. I questioned that time frame because my actual glasses were ordered on a Monday and arrived that same Friday. It was Monday again, so why such a wait? I was told that they could be in sooner. I asked if there was a way to rush a do-over and was told they could put that the customer wants them ASAP on the order. GROAN. Around noon on Friday of that same week, I called to inquire about the arrival of my lenses. Initially, I was told they wouldn't be in for another week. When I told them that was unacceptable, they put me on with someone else who said my lenses were there. I asked when they arrived and why hadn't I been notified? No answer for that. If, as they told me, I had to be there before 3:00 when the employee who cuts the lenses leaves, shouldn't I have been notified as soon as they had my lenses? Now, to add insult to injury, the person on the phone says the employee who cuts the lenses had to leave at noon and that I had to now wait until Monday. I'm going to be honest, I lost my mind and let the person on the phone have it. How is this customer care? All of this is totally unacceptable and poor business practice. They seem indifferent to actual customer service, which is a crying shame, especially since they aren't selling t-shirts, they are responsible for peoples' vision. I told them I will be there at 9:00 AM on Monday morning when they open. And I will be. Unfortunately, I am very afraid of their ability to replace the lenses efficiently and without damage to my glasses, just as I am skeptical that the eye doctor adequately remedied my prescription (which will be another battle to fight if it's not). Why is this so difficult? I am totally disgusted and wish I'd made different choices for both the eye doctor and the prescription fulfillment, but here I am. read more

Went to the Grandview office in waterbury and was rudely treated by the front office staff. First no one helped me with frame selection and then i finally spoke to Carol the office manager who told me on three different occasions that i had a big ugly bumpy nose and i've been crying ever since. Someone said i should report her and i did to the manager but she rushed me off the phone and never got back to me like she said she would so id doubt it will get anywhere but i was so upset that i had to make two extra appointments to my psych doctor because of her nasty uncalled for comments. What ever happened to , if u don't have anything nice to say, say nothing at all! read more