Both my wife and I have been patients of the Eye Care Group for over 10 years. They've provided…read moreexcellent & efficient service in all that time. Had my annual eye exam this AM, in the aftermath of icing conditions. I was taken right in at my 9AM appointment. The entire process took a little over an hour. We will continue to our eye care there.

Surgeon was great but the management needs an overhaul. My story is below: The Eye Care Group in…read moreConnecticut has recently canceled my son as a patient due to an outstanding invoice of $104. My son has been with this group since elementary school, undergoing surgery and numerous follow-up appointments, with out-of-pocket and insurance billing likely exceeding $10,000. He has been healthy for a while but has recently complained of blurred vision. Given his rare genetic disorder, Glut 1 deficiency, we take all health concerns seriously. When we called to schedule an appointment, we were informed that he was "discontinued" because of this invoice, which we do not recall receiving. To our knowledge, they did not reach out to resolve this issue directly. Over the years, we have spent countless hours in their waiting and exam rooms, sometimes waiting up to four hours past our appointment time. My time and my son's time are valuable. As an industry professional with three decades of experience in designing and manufacturing Ophthalmic goods, I have worked alongside top-tier professionals who would not condone this treatment of patients. At what point do we demand a higher level of respect as patients and customers? We have no recourse for the wasted hours due to their scheduling issues--time that could have been spent running my business to cover their bills. Now, my son, who has special needs, is left to see an unfamiliar doctor who does not know him or his condition. I wonder what would happen if all healthcare professionals "discontinued" their patients over a $104 invoice. This reflects a troubling trend of prioritizing profit over people, and I am disappointed in the direction healthcare is heading.

Dr Bosjolli Is a very knowledgeable retina specialist and…read morevery informative. She's very kind and her staff are excellent they are very accommodating especially because the visits could be lengthy. They do a lot of testing right on premise. I have macular degeneration dry and also had a surgery by another Dr and it triggered my confidence to worsen . They were very empathetic to my situation. They have a large clean office with a multitude of drs corne retinal ophthalmologist etc Definitely recommend this group Thanks Chris M

Dr Kostina is a top Ophthalmologist! I had gone to her In The past, but could not get in to have…read moreher look at my current Cataracts and eye issues The receptionist stated I need a referral! I went back to my Yale neurologist for a consult she too is very scheduled, but we shall get my sight back as soon as I can have her give me new lenses!

After an horrendous experience with another Ophthalmologist 9 months ago in Southington, Dr…read more Kostina did both of my cataract surgeries over the past month, and I couldn't be more appreciative. She is patient, kind, knowledgeable, compassionate: there just aren't enough words to describe her professionalism and my respect for and gratitude to her. I highly recommend her, and will entrust my eye care to her for the rest of my life.

I will NEVER in my lifetime allow anyone make me spend that long in a waiting room. That was…read moredisgraceful thing to do to any patient. That is a SOLEM promise. EVEN THEIR EMAIL WOULD NOT LET ME RESPOND!

This place SUCKS. Every time my wife has an appointment, we wind up sitting in the waiting room for…read moreat least an hour after her scheduled appointment time. Even if you get the 1st appointment of the day. For some reason the staff here apparently thinks that people have nothing better to do with their time. Maybe patients should start billing them for their time wasted sitting here. If I could give these clowns zero stars hi would

Omg this place is a hidden gem. Staff was so helpful, quick and efficient. There frame are to die…read morefor. I have husky d and when I tell you the selection is everything! I mean EVERYTHING!! They also have different frames to choose from in storage and willing to show you different colors of The frames you choose. They are awesome.

From the owner: "Waterbury Vision Center is full service eye care center offering eye exams and high-quality…read moreeyewear. The on-site licensed optician has the knowledge and skills needed to help with the selection of lenses and frames. Our facility provides eye exams by a qualified optometrist and eyeglass frames, lenses, and coatings. Waterbury Vision Center provides custom eyeglass lenses that are produced in-house, resulting in a quicker and more cost-effective service. Most lenses are ready the same day! We take pride in providing the best service for every patient. Please call or walk in."

Front desk staff are very rude. They talk openly about other patients. My last visit they were rude…read moreas usual and were telling crap about another patient until Dr Kline came out from the back to talk to a medical sales representative, at which point they were as pleasant as could be. Have an issue with billing and the woman who does the billing is just as rude. Every year we go we mysteriously have a credit owed us. She always claims it's the billing from corporate in some other state. If the doctors and especially the gentleman in the optical department weren't so professional we would be going across the street again where Dr Marciano came from

So after my appointment I had lost my prescription to the contacts I called the office to see if…read morethey can reprint the CONTACTS prescription mind you I cant see up close too much so I assumed they had printed the correct one. so I submitted it to an online contact company, they normally call the office to verify the information is correct which means someone from the office verified the wrong prescription, I had an appointment with them today and the Dr was dismissive, I never went to get a new paper with my prescription I went to see who was responsible for giving the online company the wrong information but he just basically said your all set see you next time, I was left confused and just walked out, while I explained to him his staff made an error he quickly finished up printing a paper gave it to me a shooed me away. I will not be returning to this location, some of the front desk ladies are rude as f*ck. Best belive i will be writing this same message on all the platforms, CAUSE THIS IS BULL still don't have the write prescription same old contacts and no one here gave 2 f*cks about my problem, stupid staff member gave them the wrong prescription and now I'm f*cked with contacts I cant even see with.

Rude staff at the Prospect office. Big push for laser eye surgery at their Danbury office. Felt…read morevery uncomfortable during my appointment. Won't be returning. Got a second opinion at a different eye group.

First took my mother there and was so impressed with Dr. Scartozzi's care and quick diagnosis, that…read moreI went back for my own eye exam. As good as it gets!

My partner was there today, December 5,2025 and was assisted by Angel;the quote unquote office…read moremanager.I was on the phone and requested to speak with the person that was assisting him with our eye wear pick.The phone was on speaker and as I was speaking with Angel,he repeatedly walk away as I was still asking him something.He is very rude and unprofessional.When I called to report his behavior, that's when I found out he was the quote unquote office manager!!!And he was still was very rude and constantly over speaking me!!!Sandra is great and should be the person who is in position of office manager.Agel should be fired ASAP!!!

I was scheduled for an appointment today (1/30) at 5:45 upon arriving the manager advised that my…read moreappointment was put into overflow because "I did not confirm my appointment yesterday by 5pm" the voice-mail was left at 3:19 pm giving me no time to confirm the appointment as I was working during this time. On Monday I received a text message to confirm the appointment which I did and they are stating it was not received in the system because they do not receive the confirmation. Then why even send the text, fix your system. How is this even my fault when you offer something that does not work! The manager is extremely rude at this location. I have been a long time patient of Dr. So even before it being myeyedr and it's sad that will never go to another one of your locations again!