I ordered from this company a while back and had great results....HOWEVER!!!!! The last order was…read moreincomplete. I had written emails and rec'd a reply from John Hutchinson, that the items had been sent to the warehouse late and I could expect them in a week....that was in July. It is now the end of August and I don't receive email replies and the phone number for the company says it is no longer in service or has been disconnected.

I've been coming to Dr Filchack for my eye exams for over 10 years and I wouldn't go anywhere else!…read moreToday Nancy helped me get my contacts ordered and shipped to my house. She was SO helpful and friendly! Would def recommend!

Started going to the Southbury Main St South office before MyEyeDr bought the practice from Dr…read moreFilchak. I like the staff, they work hard and do a good job. Unfortunately, dumb corporate policies are going to lose them my family as customers. My issue is the corporate policy for "price match" that is not really a price match. To illustrate, say you are ordering a year's supply of contacts from MyEyeDr, the price is $900, and your insurance will pay $100 of it. Checking the prices from other suppliers you find the lowest price you can get is $650 for the exact same lenses. You ask MyEyeDr to price match, which they will claim to do, but they do not really match, when you compare apples to apples. You see, MyEyeDr policy is to price match AFTER your insurance benefit, so you will pay $650 out of pocket even thought your insurance paid them another $100. If you bought the same exact lenses at the alternative vendor for $650, you could submit the receipt to your eye insurance and get $100 reimbursement, net cost to you is $550 out of pocket. This is not a price match in my view and actually seems like consumer fraud. I tried to explain this to the person from corporate who called. I held off on posting anything, hoping they'd do the right thing. They didn't, so I'm warning others to read the fine print and do the math. Sorry MyEyeDr, you have seen the last of our family of 5 and I will tell everyone I know to beware of the bait and switch price matching.

My husband and I have been patrons of MyEyeDr , Southbury for the last 5 years and are extremely…read morepleased with all the staff . From the front desk to the fitting of glasses, the staff is courteous ,professional, patient and extremely versed in answering insurance questions . Having worn glasses for the last 65years, I feel qualified to state, " MyEyeDr Southbury CT , is the BEST ."

On April 9, 2026 at 5:30 PM. I arrived at the eye clinic, got my exam and ordered glasses. I bought…read morea pair of casual glasses and a pair of sport sunglasses for fishing, both progressives. I received the glasses about 1.5 weeks later. The casuals were ok, the sports were another issue. Because the sports were rounded, the progressives did not work. I think that should have been known before I was sold a 1000.00 pair of sport sunglasses. Another 1.5 weeks later, I got bifocal sport sunglasses, with another expensive frame. The distance/bifocal lenses were wrong. Another issue is polarization, the lenses looked to be scorched, or damaged at several different points of the lenses. I was told by the office manager that was normal. I've bought polarized glasses before, and never seen that type of a defect. I waited another 1.5 weeks for a single vision lense sport sunglasses, they too were polarized, but no marks, interesting. However the long distance vision in the lenses does not appear to be correct either. I have done some research and found that polarization in some glasses affects the vision. Another miss? So, I went from a rounded feature that did not work for progressive type lenses, to a bifocal that had the wrong strength lenses, to a single vision lense that still appears to not be correct. I asked the sales consultant, is there a difference in price for the lense changes? I was told no change according to my insurance. Hm, unfortunate I told her. After waiting a month and a week, my sport sunglasses do not appear to be correct. I like Dr. Strebig, but the office staff is not so willing to mitigate problems with care and concern. I've never had any issues like this before, and not will to go back to that type of run-around again. I have been a customer here for a few years, did not lose my cool or disrespect anyone, not my style, but I do not feel I was treated well as a customer. Based off of this, I will not return to that office. Jeffery Wilson.

I am trying to get an eye appointment since i am new to Southbury but I will not sit on the phone…read morefor 20 minutes listening to your commercials. Its infuriating. So I will look for another eye doctor!!

I received an email cancelling my appt. with Dr. Andrews. I've been waiting for 45 minutes to…read morereschedule my appt. So far all I've received computer ads and assurances that someone will help me soon. Well, soon has come and gone many times. This is a failure of management. You need to fix this by hiring more staff for scheduling or finding a better phone message service.

I had the 1.5 hour relaxation massage recently. The place is really nice! The massage room has a…read morenice vibe. Heated table (ahhh) a fireplace, and a cool ceiling with gauzy drapery. The massage was just what I needed. I saw Gayle for my treatment. She was great. Just the right amount of working out the knots and relaxing massage. Gayle also is a reiki practitioner. That part was really cool. I'm looking forward to another session!

I am a chiropractic, athletic trainer, and strength coach. I have been to a few massage therapist…read morebefore but wasn't satisfied, then I found Dave. He is a great therapist, he listened to my complaint, did a posture analysis, understood the sports I recreationally play, and told me his treatment plan before he gave giving care. He then retested my range of motion and pain immediately after he was finished. I would highly recommend for anyone seeking results. I wish I found Dave earlier.

I've been going here for a few years now and everyone at New Insight is Wonderful! I've never had a…read morebad experience. They are professional yet friendly. Dr. Villacis is and Dr. Germain are both kind and attentive. They listen to my concerns and always take their time to give me the best possible results. My daughter just went yesterday. It was her first optometric visit ever and she was very pleased with the service she received. I tell everyone about New Insight and highly recommend them!

My recollection is that I was rushed through the eye exam. Also, the Doctor was very condescending…read moreand would not listen to my concerns about my eye care. I stopped going there.

I have been using Dr. Ulc for all my eye care needs for the past 20 years. Very attentive. Great…read morestaff. I would highly recommend him.

The doctors here have always been so kind and I have always had a great experience here. Most…read morerecently I needed to get new glasses because of an updated prescription. I procrastinated and waited to get them two days before I went on a long trip. I asked if there was any way I could get them the next day but they said it would take at least 4 days for the glasses to come in. I dropped them off anyway but the next day I got a call that they were ready for pick up!! It was so kind and helpful of them to rush the process. Thank you to everyone in the office!

I have been seeing Dr Filchak for 8 years now and have absolutely no complaints with him…read morewhatsoever. He is courteous, professional, and confident in his exam. However, since the sellout of the practice there have been changes in operations of the business that are concerning. There are repeated reminders sent to your email and text telling you your exam is due. The reminders are relentless in time and do not stop until you shout out to staff to remove them. The staff seem to lack a certain professionalism in the fitting of glasses and appear to be more concerned with telling one how good they look rather then checking on fit. When picking up glasses they no longer have you read anything to double check if they are appropriate for you and you are no longer given eye care washes via spray for cleaning.

Very rude and cold...I was very shock at his behavior and disrespect..will never go back there…read moreagain..

Absolutely amazing experience with Middlebury Furniture & Home Design. We purchased Hunter Douglas…read moreelectric blinds from them, and their knowledge and attention to detail were exceptional. I had visited other places that couldn't confidently tell me which Hunter Douglas product would work best for what we wanted. The team at Middlebury Furniture & Home Design knew exactly what we needed. They measured everything perfectly and got it right the first time. The blinds are incredible. We can have true blackout for sleeping, let natural light in during the day, or open them completely. The electric operation makes everything effortless. We were so impressed that we went back and purchased our mattresses from them, and they're some of the most comfortable mattresses we've ever slept on. Now we're in the market for a dining room table, and there's no question where we'll be shopping. Five stars. Incredible knowledge, incredible service, and a team that truly knows their products. Highly recommend Middlebury Furniture & Home Design.

Everything was ideal. Liz and Dean took the time to help us find exactly what we were looking for,…read morefound a great price and worked with us to expedite delivery in time for a special event. They kept in touch, and let us know exactly where things were at in real time. Delivery was also perfect. From start to finish, it was a great experience. I would highly recommend Middlebury Furniture to everyone. I'll be back as well!

The doctor and the staff are wonderful. However, I got my eye lenses and my frames from there and…read moreso far every three months, the frames have cracked in the same exact spot. This is now this is the fourth pair of frames that I have gotten. It has to be the same frame because of the lenses. As I said this is the fourth time it broke. I contacted them and the woman in charge didn't call me back until I had to leave somewhat of a nasty message. Immediately I got a text message stating that they were sorry they don't have them. They have to contact the manufacturer and I would have to pay an $85 fee. I absolutely refuse to pay the fee and now it's two weeks. They said someone will get back to me from corporate and nothing. I would certainly go back to the doctor. I would never ever buy another pair of glasses from them. I would take my prescription and go elsewhere.

Wonderful eye doctor! Very thorough and professional and really nice staff. They fit me in the day…read moreafter I called since I had a concern. So happy to have found them!