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    Canaan Vision Center

    5.0 (1 review)

    Services - Canaan Vision Center

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Canaan Vision Center Photos

    Recommended Reviews - Canaan Vision Center

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    10 years ago

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    Barrington Eye Care

    Barrington Eye Care

    3.0(4 reviews)
    10.7 mi

    Buyer beware, the,"DR" rushes appointments and is unresponsive to patient concerns…read more Had a pair of glasses break under normal use within 30 days. There was little response to my concerns of future quality and inconvenience. Staff was rude and unprofessional and to cover themselves gaslighted by blaming me. The owner does not understand proper business practice and refuses to properly address issues

    After 20+ Years, I'm Done…read more I was a loyal and happy patient of Barrington Eye Care for over 20 years when Dr. Kay was running the practice. Sadly, it only took one visit under the new ownership to raise serious concerns. The difference in staff quality is night and day. The current team seems to lack even the most basic skills in client communication, glasses fitting -- and shockingly, even basic math. Since Dr. Kay left, my prescriptions have been consistently problematic. My most recent prescription was so far off that I had to get a new at additional cost and inconvenience. To make matters worse, Barrington Eye Care refused to take back the expensive contacts I purchased based on that faulty prescription, claiming it was the manufacturer's policy. This unwillingness to take any responsibility for an incorrect prescription -- and failure to offer a refund or credit -- reflects a complete disregard for customer service and basic business ethics. Bottom line: After more than two decades with this practice, I will not be returning and would not recommend them to anyone.

    Torrington Eyecare, Llc - Letter of Termination of service sent to my five year old son.

    Torrington Eyecare, Llc

    3.2(18 reviews)
    18.4 mi
    $$$

    I've been going here since last year and I love it there. The staff is super nice and the place is…read morenice and clean. My whole family comes here. Waiting time is not bad either. Love it here, I recommend my sister which moved in with me and she likes it too.

    REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

    Photos
    Torrington Eyecare, Llc - Our newly updated optical. We have over 800 frames to choose from!

    Our newly updated optical. We have over 800 frames to choose from!

    Torrington Eyecare, Llc - Me sitting inside the room waiting for the doc to came in... so while waiting i played with snap a little bit. Lol

    Me sitting inside the room waiting for the doc to came in... so while waiting i played with snap a little bit. Lol

    Torrington Eyecare, Llc - We carry Caviar eyewear, with hand set Swarovski crystals, these beautiful frames stand out in a crowd.

    See all

    We carry Caviar eyewear, with hand set Swarovski crystals, these beautiful frames stand out in a crowd.

    Canaan Vision Center - optometrists - Updated May 2026

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