I will not go to this Doctor again. Cold personality, long wait for an appointment that I was on…read moretime for, and most importantly I felt like I had to jump through hoops just to get my contact lens prescription. In my old hometown I was so used to a doctor with a pleasant demeanor, and this was just not a comfortable atmosphere. I didnt feel like anyone was friendly here, not even the receptionist at the front desk.

Dr. David Kay was shockingly rude to me. When I asked him eye-related questions he acted as if I…read morewas threatening his ego and gave rude, unhelpful answers. I got the sense he got a sick satisfaction from trying to make people feel stupid. I will never return and I suggest you never visit.

Buyer beware, the,"DR" rushes appointments and is unresponsive to patient concerns…read more Had a pair of glasses break under normal use within 30 days. There was little response to my concerns of future quality and inconvenience. Staff was rude and unprofessional and to cover themselves gaslighted by blaming me. The owner does not understand proper business practice and refuses to properly address issues

After 20+ Years, I'm Done…read more I was a loyal and happy patient of Barrington Eye Care for over 20 years when Dr. Kay was running the practice. Sadly, it only took one visit under the new ownership to raise serious concerns. The difference in staff quality is night and day. The current team seems to lack even the most basic skills in client communication, glasses fitting -- and shockingly, even basic math. Since Dr. Kay left, my prescriptions have been consistently problematic. My most recent prescription was so far off that I had to get a new at additional cost and inconvenience. To make matters worse, Barrington Eye Care refused to take back the expensive contacts I purchased based on that faulty prescription, claiming it was the manufacturer's policy. This unwillingness to take any responsibility for an incorrect prescription -- and failure to offer a refund or credit -- reflects a complete disregard for customer service and basic business ethics. Bottom line: After more than two decades with this practice, I will not be returning and would not recommend them to anyone.

A great experience. Bright office. No waiting. Dr. Tantri was friendly and detailed during the…read moreexamination and explained my eye problem to me with clarity.

No response from phone call message or email requesting an appointment! Don't seem to be really…read moreinterested in new clients.

I developed recurring blepharitis issues and have been coming to Advanced EyeCare Solutions for…read moretreatment. I've made major progress and the staff and doctor are always accommodating and friendly. And their prices are affordable. I highly recommend!

I've been going here since last year and I love it there. The staff is super nice and the place is…read morenice and clean. My whole family comes here. Waiting time is not bad either. Love it here, I recommend my sister which moved in with me and she likes it too.

REVIEW:After asking for a record of my prescription, which I was supposed to be given initially for…read moremy records, I was denied. Following suite, my request for my own medical records, something I am unequivocally entitled to as part of my HIPAA rights, was immediately followed by the termination of care not only for me, but also for my wife and my five-year-old son. This sequence of events strongly suggests their decision was retaliatory in nature. It is particularly troubling that my child's care was discontinued despite him having no involvement in this matter. You can see the letter sent to a five year old! Terminating treatment for a minor under these circumstances reflects poorly on this practice's judgment and raises ethical concerns. Though we found the doctor to be very good, there were repeated instances of unprofessional and dismissive behavior from their front desk staff (a trend, I see, according to other reviews). These included: -Resistance to addressing a defect in an expensive, newly purchased lens -Dismissive communication when I attempted to clarify that I had not received my prescription -A general unwillingness to acknowledge that patients are legally entitled to receive their prescriptions without needing to request them These experiences demonstrated a pattern of prioritizing administrative convenience and financial interests over patient respect and basic professional courtesy. This practice's response to a lawful records request--culminating in termination of care--only reinforced our concerns. Patients should not feel that exercising their legal rights will result in punitive action.

Fantastic customer service. If your glasses break (my mom's lost a nose pad), they will repair…read morethem while you wait, often at no charge. And if you are from out of town and your glasses break, they might even repair those, too! That was my experience.

AMAZING SERVICE! super nice and fixed my glasses for free! The best glasses place to go in the…read moreBerkshires!

Love this Spot! My wife, our 5 year old son and I came in to all have a check-up and pick up new…read moreglasses. Staff are super welcoming and friendly, and the store is colorful and fun, with a lot of eyewear options to try on. I had selected some options for glasses before my appointment, and Nick the Office Manager had already pulled them out so I could try them on. 5-star service for sure We saw Dr. Tommasina, and she was fantastic! Very friendly and explained everything she was doing for our 5 year olds exam, and very knowledgeable and thorough for all our exams. They even have a corner with kids toys if you have a little one - it's like they've thought of everything! I would highly recommend coming here if you need an eye check-up or just to pick up a new pair of specs or shades!!! Can't wait to pick up my new glasses

What a wonderful, profession place for eye exams and glasses. This was my first experience there…read more Another first, was the accuracy of my prescription. I have strabismus, had cataract surgery and retina surgery. Tough to find the right script for me. I would highly recommend this office.

I finally had my appointment. I'm am so glad I waited. The office was huge. The staff was very…read morehelpful. And my eye appointment was above satisfactory. Quick and simple. I would definitely recommend this Eye Center in Pittsfield.

Seniors beware. This center will not inform you that…read morecertain procedures are not paid for by medicare. "Refractions" otherwise known as vision tests are not covered. I do not need glasses so do not need this test. It was done with out asking me if I wanted it and then...I was charged for it. $40. So a surprise $40 charge for something I did not need, want or ask for. An obvious mistake on the part of the staff, right? Well the billing department thinks not . I was told I should have reviewed the huge book Medicare sends with my benefits and I would have seen that refractions are not paid for. Had I looked through those hundreds of pages I would not have understood anyway as I only recently learned the word. I have never needed these tests. Nor does anyone who does want a new prescription. Nobody even apologized. While the doctor and assistant were pleasant, the support staff (billing, those who work the desk and the phone) are the opposite. We seniors deserve more respect. Instead it seems Berkshire Eye Center staff is more concerned about making money than patients.