Buyer beware, the,"DR" rushes appointments and is unresponsive to patient concerns…read more Had a pair of glasses break under normal use within 30 days. There was little response to my concerns of future quality and inconvenience. Staff was rude and unprofessional and to cover themselves gaslighted by blaming me. The owner does not understand proper business practice and refuses to properly address issues

After 20+ Years, I'm Done…read more I was a loyal and happy patient of Barrington Eye Care for over 20 years when Dr. Kay was running the practice. Sadly, it only took one visit under the new ownership to raise serious concerns. The difference in staff quality is night and day. The current team seems to lack even the most basic skills in client communication, glasses fitting -- and shockingly, even basic math. Since Dr. Kay left, my prescriptions have been consistently problematic. My most recent prescription was so far off that I had to get a new at additional cost and inconvenience. To make matters worse, Barrington Eye Care refused to take back the expensive contacts I purchased based on that faulty prescription, claiming it was the manufacturer's policy. This unwillingness to take any responsibility for an incorrect prescription -- and failure to offer a refund or credit -- reflects a complete disregard for customer service and basic business ethics. Bottom line: After more than two decades with this practice, I will not be returning and would not recommend them to anyone.

I finally had my appointment. I'm am so glad I waited. The office was huge. The staff was very…read morehelpful. And my eye appointment was above satisfactory. Quick and simple. I would definitely recommend this Eye Center in Pittsfield.

Seniors beware. This center will not inform you that…read morecertain procedures are not paid for by medicare. "Refractions" otherwise known as vision tests are not covered. I do not need glasses so do not need this test. It was done with out asking me if I wanted it and then...I was charged for it. $40. So a surprise $40 charge for something I did not need, want or ask for. An obvious mistake on the part of the staff, right? Well the billing department thinks not . I was told I should have reviewed the huge book Medicare sends with my benefits and I would have seen that refractions are not paid for. Had I looked through those hundreds of pages I would not have understood anyway as I only recently learned the word. I have never needed these tests. Nor does anyone who does want a new prescription. Nobody even apologized. While the doctor and assistant were pleasant, the support staff (billing, those who work the desk and the phone) are the opposite. We seniors deserve more respect. Instead it seems Berkshire Eye Center staff is more concerned about making money than patients.

I had the great luck to walk into Luxe Optique when Optician Apprentice Robert was there. I was…read morevisiting Hudson briefly from California and the temple of my frames had just broken off. With no spare glasses in tow and not enough time to get a new pair shipped in, I would have to walk around with ridiculously lopsided frames. Robert examined my glasses and miraculously found an old pair of the same frame (this is a somewhat rare, German frame) in the back of the shop and took that temple and attached it to my glasses. He saved my sight and my trip. His quick thinking, resourcefulness, and customer service were just remarkable. This shop has "big city" style in terms of its frame selection but small town kindness and care. It is truly one of a kind. I can't wait to return to shop for new frames, and I hope Robert will be available to guide me through the excellent and wide selection of styles.

Glasses certainly weren't inexpensive, but they have an impressive, unique selection of frames and…read more5 star service. If you want a boutique, full service experience, that's what you will get for your dollars!

New to the area and Canaan Vision Center was recommended as I needed my reading glasses repaired…read more I went and was so impressed w Paul, O.D., that I will also be getting new prescription sunglasses from him. Impressive professional. Highly recommended.

I just had a fantastic experience at DiNapoli Opticians. I had an emergency situation. I broke my…read moreglasses and asked if I could get an appointment right away. Within a half an hour I was in the chair getting an eye exam. The eye doctor was pleasant, and very helpful answering questions. Then magic happened. Phil AJ and Lisa answered every question fitted and sold me a pair of frames that was perfect. They really went out of their way to make sure I was comfortable, happy and well satisfied. It's very rare that I write a review, especially in the parking lot of a store I just visited. But I am that impressed and wanted to give them the recognition they deserved. Thank you DiNapoli. I saw a sign in the store that said celebrating 80 years. Now I know why.

Great customer service from the doctor and doctor. The phone staff can be hit or miss. I've called…read morea few times some workers are short and rude while some are kind and helpful

Friendly staff, fast service. Professional and knowledgeable. I trust them w. my eye care.read more

Terrible business. Do not answer their phones. Do not reply to emails. Impossible to find out what…read moretheir prices are on something as simple as a routine exam. Reading the reviews I'm glad I didn't make an appointment.

I had my first exam with Dr. Hashim. My visit was for red eye. He got me right in. I didn't have…read moreto wait for an hour. (Yea!). He fixed my problem. I have returned to him for an exam and found him to be very patient and thorough. He is my doctor!!!

From the owner: Joseph D. Hashim O.D. Provides Eye Exams, Contact Lenses, Eye Glasses, Laser Vision Consultation,…read moreAnd Full Optometrist Services To The Pittsfield, MA Area.

Fantastic customer service. If your glasses break (my mom's lost a nose pad), they will repair…read morethem while you wait, often at no charge. And if you are from out of town and your glasses break, they might even repair those, too! That was my experience.

AMAZING SERVICE! super nice and fixed my glasses for free! The best glasses place to go in the…read moreBerkshires!